Total 3,964 Others support analyst job vacancies

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing both personal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our young talent pool, you can look forward to comprehensive professional training, sponsorship of professional qualifications, a friendly and collaborative culture and a competitive compensation package.

We are looking for an experienced Senior QA Analyst to support our core modernization initiatives on a fixed-term contract basis, focusing on User Acceptance Testing (UAT) across Data Analytics platforms, Power BI reporting, and UiPath automation solutions. This role is critical in ensuring the accuracy, reliability, and business readiness of data-driven insights and automated processes. The ideal candidate will have strong experience in data validation, BI testing, and automation QA, along with the ability to collaborate closely with business and technology stakeholders.

Responsibilities

• Design, prepare, and execute UAT test scenarios and test cases

• Validate:

*Data accuracy from source systems to reports

*Business logic, KPIs, and calculations

*Dashboard functionality and usability

• Perform data reconciliation using SQL or other tools

• Coordinate with business stakeholders for UAT execution and sign-off

• Track, report, and manage defects through resolution

• Test end-to-end UiPath automation workflows

• Validate:

*Process logic and business rules

*Error handling and exception scenarios

*Integration with upstream and downstream systems

• Conduct regression testing for robot releases

• Support UAT cycles for automation deployments

• Define and implement UAT strategy and approach

• Develop:

*Test plans and schedules

*Entry and exit criteria

*Test metrics and reporting

• Drive structured defect management processes

• Identify opportunities to automate testing processes

• Contribute to QA best practices across modernization programs

• Enhance testing efficiency and coverage

Requirements

• 5+ years of experience in QA / Testing roles

• Strong experience in UAT for Data Analytics / BI platforms

• Hands-on experience testing Power BI dashboards and reports

• Solid understanding of:

*Data models and ETL processes

*Data warehousing concepts

• Proficiency in SQL for data validation

• Understanding of automation lifecycle and exception handling

• Test case design and execution

• UAT coordination and stakeholder management

• Strong communication and stakeholder management skills

• High attention to detail and analytical mindset

• Experience in data migration or transformation projects

• Knowledge of data quality and governance frameworks

• Experience testing RPA / workflows is a plus
  

Due to the volume of applications received, we will only contact shortlisted candidates. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer for more information on the retention and disposal of your personal data.

SharkNinja APAC is seeking a highly analytical and data-driven Demand & Supply Planning Analyst to support the APAC Planning organization through advanced analytics, reporting, and digital enablement. This role will be instrumental in transforming data into actionable insights, improving visibility across the supply chain, and enabling best-in-class S&OP processes.

You will partner closely with regional planning teams and cross-functional stakeholders to enhance planning capabilities through dashboards, data models, and continuous improvement initiatives.

Here are some of the exciting things you’ll get to do:

• Turn complex data into powerful, intuitive dashboards that directly influence business decisions
• Shape how planning teams operate by building data models that simplify processes and unlock productivity
• Play a key role in S&OP by bringing clarity to demand and supply risks, opportunities, and trade-offs
• Work on AI and automation initiatives to transform the planning landscape in the company
• Collaborate with diverse teams across markets, gaining exposure to different business dynamics and challenges
• Drive real impact by improving visibility, enabling faster decisions, and strengthening supply chain performance

Responsibilities:

Data & Analytics

• Develop, maintain, and enhance Demand & Supply Planning dashboards using Power BI to provide real-time visibility into key metrics
• Build and optimize planning data models to streamline workflows and enable planners to focus on supply modeling and decision-making
• Analyze demand and supply data to identify risks, opportunities, and emerging trends, providing actionable insights

Reporting & Insights

• Prepare and distribute regular reports and performance updates to key stakeholders
• Ensure data accuracy, consistency, and alignment across systems and reporting tools

Planning Enablement

• Support the preparation of S&OP and consensus materials through data consolidation, analysis, and visualization
• Collaborate closely with market planning teams to understand business needs and translate them into analytical solutions
• Improve planning productivity through automation and process optimization

Projects & Continuous Improvement

• Lead and support implementation of planning tools, systems enhancements, and digital transformation initiatives
• Drive productivity and innovation projects, including the application of AI and advanced analytics in planning
• Identify opportunities to improve processes, data flows, and reporting efficiency

Stakeholder Collaboration

• Partner with regional and market planning teams to align on data, assumptions, and outputs
• Work cross-functionally with supply chain, commercial, and finance teams to ensure end-to-end visibility
• Act as a key liaison between business users and technical teams

Qualifications and Skills

• Strong proficiency in Power BI (mandatory) and Tablue
• 3-5 years of Demand/Supply Planning Experience
• Experience with IT systems (eg. Oracle, SAP)
• Advanced Excel skills
• Work in cross functional teams
• Ability to spot trends and interpret results
• Familiarity with S&OP/IBP processes and supply chain planning concepts

Reporting to the Vice President, Quantitative and Growth Markets, the incumbent uses his or her understanding of the Asian market as well as his or her strong analytical rigor to contribute to the management of Japanese equity portfolios.Through his knowledge of the Japanese language, culture and geopolitical context, he helps to identify alpha opportunities as well as risks specific to the Japanese equity market.

What You Will Do

• Monitor the market, macroeconomic and geopolitical environment, with a focus on the Japanese market, with a view to understanding local dynamics in detail

• Understand the business model and return drivers of major Japanese stocks, and make buy and sell recommendations, also based on quantitative signals.

• Establish and maintain relationships of trust with local partners (companies, brokers, managers)

• Prepare presentations to support the reporting of the team's investment activities to the various stakeholders and committee
• Support portfolio managers in the day-to-day management of equity portfolios, acting as the main point of contact for Japanese equities
• Ensure the harmonization of practices between the Montreal and Singapore offices, promoting the sharing of best practices and consistency of approaches

What You Bring

•Graduation in finance, mathematics, or other related disciplines
• Minimum of two (2) years of relevant experience
• Strong interest in equity markets, particularly in international and Asian contexts

• Fluency in English and Japanese, both oral and written
• Programming skills an asset (Python preferred)

What Makes You Unique

•Analytical rigor and attention to detail
• Structured problem-solving ability
• Team spirit and sense of teamwork
• Humility and a posture of continuous learning
• Excellent communication and synthesis skills
• Comfort in complex and ambiguous environments
• Good management of pressure and priorities

The Risk Division aims to effectively identify, monitor, evaluate, and manage the firm’s financial and non-financial risks in support of the firm’s Risk Appetite Statement and strategic plan. Operating in a fast paced and dynamic environment and utilizing best in class risk tools and frameworks, Risk teams are analytically curious, have an aptitude to challenge, and an unwavering commitment to excellence.

This team is responsible for ensuring that the firm’s risks are managed with a consistent and integrated approach, such that the firm has a regular, comprehensive view of its risk profile as well as of key trends and emerging risks relative our risk appetite.

The team ensures that Risk & Divisional leadership is consistently informed on the holistic risk profile, inclusive of financial and non-financial risks, in a way that facilitates strategic planning and risk decision making. It interfaces with a wide array of businesses and risk management groups across the firm. The cross-disciplinary nature of the projects that the team engages in makes for a rewarding and multifaceted work environment.

RESPONSIBILITIES AND QUALIFICATIONS

Key responsibilities:

• Work closely with APAC Chief Risk Officer and Risk Division Chief Operating Officer, under the support of global Risk Division, to manage risk both at the regional portfolio level and across the firm’s Asia Pacific legal entity footprint.
• Regulatory interaction: understand and interpret local regulatory risk management guidelines and changes to ensure compliance and influence decision-making; facilitate and participate in regulatory examinations; coordinates and provides responses to regulatory questionnaires, self-assessments, data requests, as well as industry advocacy.
• Governance: coordinate with other Risk departments to drive new activity impact assessments and approvals; manages policies and procedure documents; participates in Risk Committees and Board meetings; contributes to thematic risk review for global Risk Leadership and Executive Office.

 Experience/skills required:

• 1-4 years in industry, with prior experience in Risk Management a plus.
• Ability to work independently, form own judgment/opinions, provide insights and drive changes.
• Proactive with strong analytical, interpersonal and communication skills.
• Ability to interact with and build relationships with people from different departments and levels of seniority.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.  

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.  

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2026. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

Has experience or knowledge on Incident and Problem management.

Health check and monitoring production system and job scheduling to ensure SLA is meet.

Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

Continuous improvement of the system, e.g. job automation, performance tuning.

Should be able to identify and fix the bugs.

At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

Perform code packaging end to end until release to Production, the maintaining application is done by the Production team

Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

Good knowledge in Linux/Unix/Windows environment and scripting.

Hands on experience on monitoring tools like Grafana has added advantage.

Should be open to learn and adapt to new technologies.

Knowledge on GIT Bitbucket and Jenkins has added advantage.

Knowledge on Actimize/Hadoop has added advantage.

The L1 Production Support Analyst serves as the first line of support for Java/Web-based applications supporting Product Risk and Market Risk systems. The role focuses on monitoring, incident triage, basic troubleshooting, and coordination with L2/L3 teams to ensure application availability and stability.

Key Responsibilities

• Monitor applications, batch jobs, and alerts.
• Perform initial issue analysis and resolution using runbooks.
• Log and manage incidents in ticketing tools.
• Escalate issues and support major incident calls.
• Assist with release and maintenance validation.

Skills & Experience

• Basic knowledge of Java/Web applications, Unix/Linux, and SQL.
• Familiarity with ticketing and monitoring tools.
• 1–3 years of IT support experience.
• Good communication and willingness to work shifts/on call.

Job Summary

Support and coordinate sales activities to ensure smooth communication among customers, sales, operations, logistics, and finance teams while maintaining high customer satisfaction.

Responsibilities

• Coordinate daily sales activities to support the sales team in meeting sales targets.
• Prepare and follow up on quotations and proposals to facilitate sales processes.
• Maintain clear communication between customers and the sales team to ensure alignment.
• Monitor sales inquiries and provide timely responses to customers to enhance satisfaction.
• Process customer orders accurately and efficiently to ensure order fulfillment.
• Collaborate with order processing, warehouse, and logistics teams to ensure timely delivery.
• Track order status and proactively update customers on delivery schedules.
• Resolve order-related issues and discrepancies to maintain smooth operations.
• Serve as the primary contact for customers regarding order status, documentation, and service requests.
• Handle customer inquiries, complaints, and feedback professionally to build trust.
• Build and maintain strong relationships with existing customers to support retention.
• Prepare sales reports, order summaries, and performance tracking reports to inform management.
• Maintain accurate customer records, contracts, and sales documentation for compliance.
• Ensure proper filing and record management of all sales-related documents.
• Assist in preparing monthly sales forecasts and management reports to support planning.
• Coordinate shipment schedules with logistics to ensure timely dispatch.
• Monitor shipment progress and communicate updates to customers and internal stakeholders.
• Work closely with finance to ensure invoices and payment documentation are processed correctly.
• Use Microsoft Office Suite and ERP systems proficiently to manage sales and order data.
• Apply precision and meet objectives and deadlines consistently in daily tasks.

Preferred competencies and qualifications

• Fluent English communication skills to engage effectively in international settings.
• Experience with shipping software and key IT tools relevant to sales and logistics.
• Minimum 2 years of experience serving marine customers.

Main Responsibilities: 

• Provide technical support for process equipment
• Drive optimization and troubleshooting of UF & centrifugation systems
• Support process performance and equipment readiness
• Work closely with automation (DeltaV) and operations teams

Requirements: 

• 5 – 8 years experiences in biopharma manufacturing
• Strong knowledge of Ultrafiltration (UF) & Centrifugation systems
• Possess hands-on DeltaV exposure
• Strong ability to bridge process, equipment and automation

Contract Duration: 12 months with options to renew based on performance

We are looking for a dynamic, detail-oriented, and communicative professional to join our team. In this dual-function role, you will be the heart of our customer operations—managing day-to-day administration, delivering exceptional customer support, and driving revenue flow by managing payment collections via messaging and phone channels.

Work hours: 9 AM - 6.30 PM
Working days: Monday to Friday

Responsibilities:

• Omnichannel Customer Support: Respond to customer queries promptly and professionally through Meta Messenger and WhatsApp, ensuring a seamless and satisfying customer journey.

• Engaging Communication: Handle friendly inbound and outbound calls to resolve customer inquiries, provide product/service information, and deliver exceptional phone etiquette.

• Payment Collection & Follow-up: Proactively manage accounts receivable by reaching out to customers via WhatsApp and phone calls to facilitate, secure, and confirm payments in a tactful, professional manner.

• Partner & Logistics Coordination: Collaborate closely with external partners to coordinate delivery schedules and installation services, ensuring a smooth, timely process for our customers.

• Order & Issue Management: Maintain effective communication with partners to facilitate efficient order processing and swift resolution of any fulfillment issues.

• Database & Record Management: Update and maintain the company's database with accurate, real-time data regarding customer interactions, payment statuses, and order updates.

• Administrative Excellence: Support daily business operations by organizing customer records, preparing operational reports, and coordinating with internal teams to streamline workflows.

• Continuous Improvement: Monitor customer interactions and feedback to identify trends, suggesting actionable areas to improve overall service delivery.
  

Requirements:

• Education: Diploma in Business Administration, Communications, or a related field.

• Experience: Minimum of 2 years of experience in a blended customer service, administrative, or credit control/collections role.

• Communication Skills: Exceptional verbal and written communication skills. High proficiency in digital messaging platforms (Meta Messenger, WhatsApp) and a friendly, professional phone etiquette are essential.

• Soft Skills: Highly tactful and persuasive, with the ability to handle payment and collection conversations firmly yet politely.

• Tech-Savviness: Proficient in Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Drive).

• Organization: Strong organizational and time-management abilities to multitask and prioritize effectively in a fast-paced environment.

• Attention to Detail: Meticulous and detail-oriented, with a proven track record of accuracy in database management and administrative tasks.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python,Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team

Job Description:

• As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.
• You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.
• Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.
• The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements:

Top 3 Mandatory skills:

1. Experience in handling ticket management and escalations in a service desk environment.
2. Strong troubleshooting and problem-solving skills for application-related issues.
3. Hands-on experience with ServiceNow or similar ticketing systems.

Skills which are good to have/optional:

1. Familiarity with ITIL processes (e.g., incident, problem, and service request management).
2. Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations.
3. Experience in customer-facing or end-user support roles, with strong communication and user engagement skills.

About Company:

To make life more connected, entertaining, personalized and productive. Our Client combines passion and purpose to design and deliver smart products, systems, software and services that connect people wherever they are. They lead with integrity, innovate with intention, and drive operational excellence to inspire breakthrough performances that generate customer value and strong shareholder returns

With more then 30000 staff worldwide, More than 50 million vehicles on the road today enjoy an enhanced driving experience, thanks to their audio and infotainment. We extend the same spirit of innovation to the world’s leading performance and sporting venues, providing everyone with the best seats in the house.

Job Description:

- Manage full cycle order fulfillment for company's products and shipments

- Process PO escalation to the supply chain team on products with long lead time

- Release PO into SAP, request stock allocations from relevant team and maintain accurate delivery dates

- Be the customer catalyst monitoring to minimize risk of delay deliveries

- Communicate regularly with the customers, Channels Sales and BD team on issues and proactively provide timely updates

- Coordinate transportation bookings with international freight forwarders and closely monitor the deliveries movement

- Optimize import routes/shipping lanes to minimize transportation costs

- Collaborate with agents to facilitate customs clearance process on import shipments or shipments requires CARNET within APAC

- Coordinate inbound and outbound shipments processing with 4PL/3PL and internal team

- Posting into SAP (e.g. goods receipt, delivery note, stock transfer/adjustment etc.) and release customer’s shipping instruction to 3PL

- Prepare and manage inbound and outbound shipment documents from warehouses (e.g. tax invoices, delivery note, packing lists, etc.)

- Support month end activities, evaluate and identify any shipments that potentially drop out in revenue

- Oversees daily warehouse activities

- Manages inventory accurately and do regular audits/periodic cycle count

- Generates listing of inventory items and ensure physical stock count match system. Reconciles discrepancies if any

- Maintains accurate and up-to-date records and documentation

- Other ad hoc duties as assigned by the company

Job Requirements:

- Preferably Diploma or above in Business Management or related field

- At least 3 years of working experience in Customer Service, Logistics, Supply Chain functions

- Strong proficiency in Microsoft applications (especially Excel skills)

- SAP experience is required. CRM experience will be an advantage

- Knowledge in shipping procedures, air and ocean transportation (key freight terminology, incoterms, multimodal etc.) is a bonus point

- Be result-oriented with great attention to details

- Possesses strong written and verbal communication skills

- A strong team player who enjoys working with diverse cultures

- Ability to handle responsibilities under pressure and ability to thrive in a fast-paced and revenue driven customer service environment while maintaining a positive attitude

- Willing to work overtime to meet deadlines, especially at month end

Compensation:

- Working location: Pasir Panjang, Singapore

- Within walking distance from MRT station

- Working hours: Monday to Friday 9:00am - 6:00pm

- AWS entitlement

- Annual Leave and medical leave

- Medical and dental benefits

- Flexible/ Hybrid work environment

- Having training opportunities in company's university

- Staff's discount for products of company's brand