Total 17,161 procurement manager job vacancies

A brief about the Youth Crisis Facility

The Youth Crisis Facility is a first-of-its-kind, short-term 24/7 residential crisis care service designed to provide immediate and intensive psychosocial support for youths at risk of suicide. The facility offers a safe, stabilising environment where multidisciplinary care and community linkages come together to help youths regain safety, build coping skills, and transition smoothly back to their home or community settings.

The Finance Manager oversees the organisation’s finance function, ensuring financial integrity, regulatory compliance, and effective financial stewardship. In addition to financial reporting and controls, the role acts as a finance business partner to departments and project teams, providing financial insights, costing, and sustainability assessment to support operational and strategic decision-making.

The position engages key stakeholders, including management, programme heads, auditors, regulators, funders, and the Finance Committee. Contributes to organisational sustainability through sound financial planning and advisory.

Duties and Responsibilities:

Working closely with the Deputy Director, Corporate Finance & Compliance, the Finance Manager drives financial governance, business partnering, and sustainability across the following areas:

Financial Reporting & Oversight:

• Oversee finance operations and review monthly management accounts and financial statements for accuracy and completeness.
• Oversee year-end closing and preparation of statutory financial statements.
• Analyse financial performance, identify trends and risks, and provide recommendations to management.
• Present financial information to management and committees where required.

Budgeting & Stakeholder Business Partnering:

• Lead the annual budgeting and periodic forecasting process across departments.
• Monitor performance against budget and highlight key variances.
• Work closely with department heads and project teams to provide costing, financial feasibility, and sustainability advice.
• Support grant applications, funding proposals, and new initiatives with financial analysis.
• Communicate financial information clearly and practically to non-finance stakeholders and guide them on financial policies and funding requirements.

Treasury, Banking & Fund Management:

• Oversee organisational cashflow and liquidity management.
• Review cashflow forecasts and approve fixed deposit placements and excess fund placements in accordance with approved financial policies.
• Monitor restricted funds, designated funds, and grant utilisation.
• Liaise with bankers and administer bank accounts, mandates, authorised signatories, and e-banking controls.

Donations, Tax & Regulatory Compliance:

• Oversee donation accounting and reconciliation with the donation management system and donor receipting processes.
• Ensure compliance with tax-deductible donation reporting and IPC requirements.
• Manage tax compliance matters including withholding tax and statutory submissions to IRAS and ACRA.
• Review funder financial reports and regulatory filings prior to submission.

Governance, Audit & Risk Management:

• Maintain and strengthen financial policies, procedures, and internal controls.
• Act as the main finance liaison with auditors, regulators, funders and relevant external stakeholders.
• Coordinate audits and ensure timely closure of audit findings.
• Support enterprise risk management, Annual Report and prepare financial information and papers for the Finance Committee/Board.

Operations:

• Ensure timely completion of finance operations and reporting activities.
• Promote financial discipline and knowledge sharing across the organisation through guidance and support to stakeholders.

Systems & Process Improvement:

• Oversee finance systems and ensure data integrity and proper usage.
• Lead finance digitalisation and automation initiatives and work with IT on system integration.
• Implement process improvements to enhance productivity and reporting quality.

Educational Qualification:

• Degree in Accounting, Finance, or related discipline.
• Professional qualification (CA, CPA, ACCA or equivalent).

Relevant Experience:

• Minimum 10 years of relevant finance/accounting experience with 3–5 years of managerial experience.
• Experience in charity, non-profit, healthcare or grant-funded environment.
• Experience dealing with auditors, regulators and committees.

Behaviour Traits & Attitude:

• Strategic thinking
• Strong analytical and problem-solving ability
• Governance and risk awareness mindset
• Stakeholder and communication skills
• Leadership and people management

Drives revenue, oversees daily operations, and leads staff

Daily Operations

Workflow Coordination: Oversee the opening and closing of the salon, daily appointment scheduling, and walk-in traffic.

Hygiene Compliance: Enforce strict adherence to health, safety, and sanitation regulations mandated by the Singapore Ministry of Health (MOH) and the National Environment Agency (NEA).

Facility Management: Ensure equipment is properly sterilized and maintained, and the salon environment remains clean and inviting

Staff Management & Leadership

• Manpower Planning: Develop staff rosters, manage shift allocations, and ensure adequate manpower coverage during peak hours and weekends. [1, 2]
• Recruitment & Training: Hire, onboard, and train new stylists, beauticians, and front-desk staff. [1]
• Performance Tracking: Set sales targets, evaluate employee performance, and provide coaching to improve technical skills and service standards

Business Development & Financials

• Sales Targets: Monitor daily/monthly sales performance and implement strategies to increase revenue and profitability.
• Inventory Control: Track stock levels of hair/beauty products, order supplies, and manage vendor relationships.
• Marketing & Promotions: Execute in-store promotions and manage digital/social media campaigns to attract new customers and drive repeat visits

Customer Relations

• Service Excellence: Ensure clients have a premium, seamless experience from the moment they book to when they leave.
• Conflict Resolution: Handle customer feedback, address inquiries, and resolve escalated complaints professionally

Proven experience in salon management or a similar managerial role.

Strong knowledge of the beauty and salon industry.

Exceptional leadership and team management skills.

Excellent communication and interpersonal abilities.

Business acumen, including budgeting and financial analysis.

Proficiency in salon management software and Microsoft Office.

Customer-focused with a commitment to delivering a high level of service.

Organizational and problem-solving skills.

Key Responsibilities

• Source and procure medications and pharmaceutical supplies.
• Assist in forecasting medication requirements and managing purchase plans.
• Liaise with approved suppliers and wholesalers to ensure timely deliveries.
• Monitor supplier performance and contract compliance.
• Consolidate purchase requests from clinics and medical centres.
• Generate and track Purchase Orders (POs) through the ERP system.
• Monitor stock levels and medication usage to prevent shortages or excess inventory.
• Ensure proper handling and storage of temperature-sensitive medications.
• Support urgent medication repacking and distribution when required.
• Ensure procurement activities comply with healthcare regulations and company policies.
• Maintain accurate procurement records for audits and reporting purposes.
• Coordinate product recalls and report medication quality issues when necessary.
• Reconcile purchase orders, delivery orders, invoices, and goods received records.
• Process Goods Received Notes (GRN) accurately in the ERP system.
• Prepare procurement reports and support cost-saving initiatives.
• Work closely with Finance and Operations teams on procurement-related matters.

Requirements

• Diploma or Degree in Supply Chain Management, Business Administration, Pharmacy, or a related discipline.
• 2–4 years of procurement experience, preferably within the healthcare industry.
• Experience using ERP systems (e.g. Microsoft Business Central) is an advantage.
• Proficient in Microsoft Excel, including Pivot Tables and VLOOKUPs.
• Familiarity with healthcare regulations and Good Distribution Practice (GDP) guidelines.
• Strong communication and coordination skills with the ability to work with multiple stakeholders.

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Key Responsibilities

Operations Management

• Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence
• Develop and implement operational policies and procedures to improve efficiency and customer experience
• Monitor store performance metrics, including sales, customer satisfaction, and operational costs
• Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations

Staff Management, Training

• Recruit, train, and mentor store managers and retail staff
• Develop and facilitate engaging training sessions on product knowledge, sales techniques, customer service
• Facilitate in-store training sessions on weekdays during retail hours, provide one-on-one coaching and mentoring
• Monitor and evaluate the effectiveness of training initiatives through feedback and KPIs, making adjustments as necessary
• Manage stock levels, inventory control, and replenishment to ensure product availability
• Collaborate with the purchasing team and marketing team to align stock levels with sales trends
• Oversee inventory audits and address discrepancies

Sales and Customer Service

• Drive sales targets and develop strategies to achieve business objectives
• Analyze sales data and market trends to identify opportunities
• Collaborate with the marketing team to execute promotions and campaigns

Compliance and Reporting

• Provide regular reports on store performance, challenges, and opportunities
• Implement corrective actions based on audit findings or management feedback

Qualifications and Requirements

• Relevant qualifications in Business Administration, Retail Management, or other related field
• Proven experience in retail operations, with a minimum of 3-5 years in a managerial role
• Preferably with 2–3 years of professional experience in facilitating retail training and development programs
• Willing to work in a retail environment and follow retail operating hours

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Professional development
• Promotion to permanent employee

Work Location: In person

The Security Manager is responsible for leading and overseeing all aspects of security and safety for Sports Excellence Singapore. This role ensures the security and safety of staff, student-athletes, residents, visitors, physical assets, and operations through robust security strategies, operational excellence, and regulatory compliance.

The incumbent will drive a proactive and risk-informed security posture by strengthening governance, improving operational readiness, leveraging security technologies, and working closely with internal and external stakeholders to maintain a safe and secure environment.

Key Responsibilities

Security Strategy & Risk Management

·       Lead site security framework aligned with organisational priorities

·       Conduct risk assessments and implement mitigation plans

·       Set and monitor KPIs for prevention, response, and improvement

Operations & Incident Management

·       Oversee daily security operations and environment safety

·       Lead incident response, investigation, and documentation

·       Ensure effective surveillance, access control, and asset protection

·       Use technology to enhance efficiency and resilience

Compliance& Governance

·       Ensure compliance with relevant laws and regulations

·       Maintain audit readiness and data confidentiality

Emergency Preparedness & Business Continuity

·       Lead emergency planning and response(fire, security threats)

·       Conduct drills and continuous improvement reviews

·       Coordinate with relevant government agencies

Team & Vendor Management

·       Oversee outsourced vendors and service performance

Financial Management

·       Manage budget and ensure cost-effective security investment

Stakeholder Engagement

·       Collaborate with internal and external stakeholders on security matters

·       Build trust and promote awareness across community

·       Maintain professional, balanced conduct in all situations

Any other matters, as assigned by Management Team.

Job Requirements

·       Diploma in Security Management, Risk Management, WSQ security qualifications, Advanced Certificate in Security, management-level security training or a related field is preferred

·       Certification in Fire Safety Manager, First Aid, AED/CPR is preferred

·       At least 5 years of experience in a managerial role leading security teams and site operations

·       Minimum 8 years of security experience, preferably in residential, education, or customer-facing environments

·       Valid Singapore security license and regulatory compliance

·       Strong knowledge of security operations, risk assessment, incident management, investigation, and emergency planning

·       Familiarity with security technologies such as CCTV, access control, various alarm monitoring, incident reporting systems, and related security platforms

·       Knowledge of relevant legislation(WSH, PDPA, security procedures)

·       Experience in liaising with police and external agencies on security matters

·       Experience in budgeting, manpower planning, vendor management, security related improvement works and service partner oversight

·       Able to work shifts, weekends, and respond to incidents beyond working hours

·       Able to stay in provided accommodation will be an advantage

·       Independent, team oriented and able to work under pressure

·       Proficient in MS Office with strong reporting and documentation skills

We regret to inform that only shortlisted candidates will be notified.

We are Nesuto, a modern artisan patisserie, that creates joy through conversation-worthy gourmet desserts!

We are looking for...

Job Description

• Assists the Outlet Manager in implementing business plans.
• Performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support.
• Involved in staff control and handling people issues.
• Responsible for the recruitment, training and motivation of staff.
• Conduct food and beverage hygiene audit.
• Conduct orientation and training.
• Conduct staff performance assessment process.
• Facilitate compliance with legislative and regulatory requirements.
• Lead team to implement change.
• Lead with service vision.
• Manage outlets and equipment maintenance.
• Managing the customer experience.
• Monitor income and expenses.
• Provide information for management decision making.
• Provide quality control for service.

Requirements

• Good command of spoken English
• Alcohol and baritas knowledge is a plus
• 5 Days' work week

STAFF BENEFITS

• Birthday Off
• Career progression

Please send complete resume including:

• Personal details and contact information.
• All relevant and past work experience with references.
• Last drawn alary and expected salary.
• Date of availability.
• Only shortlisted candidates will be notified.

Job Summary:

The Sales Manager / Assistant Sales Manager is responsible for driving hotel revenue through proactive sales activities, business development, and relationship management. The role focuses on identifying new business opportunities, maintaining strong client relationships, and executing sales strategies to achieve revenue targets across corporate, leisure, and group segments.

Key Responsibilities:

• Promote the hotel and Accor brand to existing, potential, and former clients within the assigned market segments
• Develop and maintain strong relationships with corporate accounts, travel agents, event planners, and other key business partners
• Identify new business opportunities through prospecting, networking, sales calls, and market research
• Conduct site inspections, sales presentations, and client meetings to showcase the hotel's facilities and services
• Achieve individual and departmental revenue targets, including room nights, meeting and event revenue, ADR, and occupancy objectives
• Monitor market trends, competitor activities, and industry developments to identify opportunities and maintain a competitive advantage
• Prepare proposals, contracts, and rate agreements while ensuring compliance with hotel policies
• Maintain accurate and up-to-date client records, account information, and sales activities within the hotel's systems
• Collaborate closely with Reservations, Front Office, Events, Revenue Management, and other operational departments to ensure seamless guest experiences
• Respond promptly to client enquiries, feedback, and complaints, ensuring appropriate follow-up and resolution
• Participate in sales missions, networking events, trade shows, and industry functions as required
• Prepare regular sales reports, forecasts, account production analyses, and market intelligence updates
• Support the onboarding, coaching, and development of junior sales team members where applicable
• Contribute to the implementation of the hotel's sales and marketing strategies to maximize revenue opportunities
• Perform any other duties assigned by the management team

Qualifications:

• Diploma or Degree in Hospitality Management, Business, Marketing, or a related field
• Minimum 3 years of sales experience for Assistant Sales Manager or 5 years for Sales Manager, preferably within the hospitality industry
• Proven track record in business development, account management, and achieving sales targets
• Strong networking, negotiation, presentation, and relationship-building skills
• Experience conducting sales calls, prospecting activities, client meetings, and site inspections
• Excellent verbal and written communication skills
• Strong organizational and time management abilities, with the capacity to manage multiple priorities simultaneously
• Willingness to travel and attend business events when required

Job Description & Requirements

• Manage and lead the restaurant team to ensure that all aspects of the restaurant’s operations run smoothly and efficiently.
• Oversee all front-of-house and back-of-house operations, including managing inventory, monitoring food and beverage quality, and maintaining cleanliness and safety standards.
• Ensure that all customers receive an exceptional dining experience.
• Build and maintain strong relationships with customers, vendors, and team members to ensure the success of the restaurant.
• Work closely with the marketing team to ensure the restaurant’s marketing efforts align with the overall business objectives and customer needs.
• Monitor financial performance, including sales, costs and profitability, and develop action plans to address any issues or areas for improvement.
• Train and develop the restaurant team, including conducting regular performance evaluations and providing coaching and feedback to improve performance.
• Stay-up-to-date on industry trends and best practices, and make recommendations for improvements to the restaurant’s operations and offerings.
• Have the knowledge required to participate in the formulation of food and beverage menus of the restaurant.
• Handle disciplinary issues, conducting annual team review and confirmation of staff.
• Ensure the strict compliance by all staff to company’s standard operating procedures.

Requirements

• Degree in Hospitality Management, Business Administration, or related field preferred.
• At least 3-5 years of experience restaurant management or a related field.
• Strong leadership skills.
• Excellent communication skills.
• Demonstrated ability to manage financial operations, including budgeting, forecasting, and managing cost.
• Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
• In-depth knowledge of the restaurant industry, including trends, best practices, and regulations.
• Flexibility to work evenings, weekends, and holidays as needed.

Job Responsibilities

·      Lead daily financial operations for the Singapore entity.

·      Prepare rolling forecasts and annual budgets from scratch, including collating inputs from budget owners, presenting to management, and submitting reports to the Asia Pacific Office.

·      Oversee the effective operation of accounting and reporting, taxation, forex, hedging, cash flow management, and risk management functions.

·      Actively participate in SOX compliance and other internal control improvement projects.

·      Ensure compliance with legal, audit, tax, and internal policies, including reviewing and submitting GST returns.

·      Review payment vouchers.

·      Liaise with auditors and tax agents on year-end audits and tax computations.

·      Perform balance sheet reviews for the Singapore entity.

·      Liaise with the regional office and other stakeholders as required.

·      Improve visibility of prime material costs and margin analysis.

·      Streamline processes and implement best practices.

·      Handle group treasury matters.

·      Prepare board meeting materials.

·      Support ad-hoc projects initiated by local management or the regional office

Requirements

·      Degree in Accounting / ACCA /ISCA.

·      Proficient in Microsoft Excel. Working knowledge of Hyperion and OneStream will be an advantage.

·      Independent, meticulous and has good analytical and problem-solving skills.

·      Able to work under pressure in a fast-paced environment.

·      Able to work in a manufacturing environment.

Attributes

·      Team player and hands-on.

·      Strong oral and written communication skills.

·      Attention to detail.

·      Ability to handle work pace.

·      Ability to multi-task and work effectively with matrix reporting.

KEY RESPONSIBILITIES

• Manage assurance engagements by defining theaudit strategy in consultation with the director / partner and execute itincompliance with the firm’s policies and protocols. When required, you’llpersonally execute complex audit procedures and lead teams or parts of teams onengagements, depending on the size of the engagement.

• Manage projects and engagements profitablyby leading the team to perform efficiently.

• Monitor the assurance team's progressagainst the plan and alter it when needed.

• Cultivate and manage business developmentopportunities. Generate new business opportunities by understanding theservices provided by our sister concerns and actively assess/present ways toapply knowledge and services.

• Conduct timely performance reviews and provideperformance feedback/on-the-job training and attain experiences that cultivatetechnical competencies.

• Develop people by encouraging individuals tothink for themselves and take responsibility for their contributions to the assuranceteam.

• Conduct timely performance reviews and provideperformance feedback/on-the-job training.

• Maintain cooperative relationships withother assurance teams

• Develop and maintain long-term productive clientrelationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharingresponsibility, providing support, maintaining communication, and updatingsenior team members on progress.

• Contribute ideas/opinions to the assuranceteams and listen/respond to other assurance team members' views.

• Demonstrate professionalism and competencein the audit client’s environment.

• Cultivate and manage business developmentopportunities. Generate new business opportunities by understanding the servicesprovided by our sister concerns and actively assess/present ways to applyknowledge and services.

• Good project management skills.

• Integrity within a professional environment.

Demonstrate professionalism and competence inthe audit client’s environment.

• Bachelor's degree in Accounting, Finance, ora related field.

• Obtained or in the final stages of obtainingCPA Singapore qualification.

• Working knowledge of CaseWare audit softwarea strong advantage.

• At least 3 years of related work experience Inamanagerial

Job Description:

• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Responsible for measuring quantities and taking off
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• All other contracts management related job

Job Requirements:

• Degree / Diploma in Building or its equivalent
• Min 5 years and above experience as deputy contracts in main-con companies
• Proven ability in contract negotiation, contract administration & variation orders
• Able to work independently, be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines

Job Highlight:

• Hospital, Public setting
• Monday - Friday, 830AM - 6PM
• AWS & VB up to 4 months
• West/Central Region

Key Responsibilities

• Ability to interpret contracts, enforce terms, monitor KPIs, and ensure vendor compliance with policies and standards.
• Preferably with experience in healthcare, hospitality, or horticulture environments, with understanding of operational and compliance requirements in these settings.
• Experience managing daily operations, resolving issues with vendors, and ensuring smooth service delivery in a fast-paced environment.
• Strong capability in validating reports, auditing KPIs, tracking performance data, and ensuring accuracy in documentation and compliance checks.
• Strong communication and collaboration skills with stakeholders and vendors, coupled with leadership ability, initiative, and interest in supporting operations through innovative and sustainable practices.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to martin@mci.com.sg

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Toh Cheng Jie (Martin)

Registration Number: R23117397

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Position: Artist & Talent Manager
Manager: Head of Talent

DESCRIPTION

As an Artist & Talent Manager at WILD Group, you will oversee a portfolio of artists and/or talents, driving their professional growth and maximizing their brand opportunities. Your role is primarily focused on talent development, brand partnerships, and client liaison. You will play a key role in fostering relationships with talent, identifying new business opportunities, and ensuring successful execution of branded campaigns.

This position requires a strong blend of strategic thinking, negotiation skills, and industry expertise to enhance talent success while aligning with WILD Group’s business objectives. The duties and responsibilities listed below are not exhaustive and are subject to change. Your manager may assign additional tasks as necessary.

KEY RESPONSIBILITIES

• Act as the primary point of contact for assigned talent, managing their professional growth, opportunities, and industry relationships.
• Maintain a minimum number of active talents/artists under management, as set by the company. If this number falls below the threshold, it will be your responsibility to proactively identify, source, and onboard new talent.
• Negotiate favorable terms for collaborations, partnerships, endorsements, and other professional engagements on behalf of talent.
• Oversee the execution of branded campaigns, ensuring alignment with client objectives while maintaining the talent's creative integrity.
• Support talent in optimizing their content strategy, social media presence, and audience engagement.
• Develop long-term strategies to maximize talent potential across digital, live, and media platforms.
• Manage talent calendars, ensuring seamless coordination of shoots, events, and other professional commitments.
• Build and maintain strong relationships with industry stakeholders, including brands, agencies, PR firms, and production teams.
• Communicate with media, PR, and commercial contacts to manage inquiries on behalf of talent efficiently.
• Stay updated on industry trends, emerging platforms, and the evolving creator economy to leverage new opportunities.
• Address challenges or disagreements professionally, ensuring win-win solutions for all parties involved.

IDEAL CANDIDATE

• Education & Experience: Bachelor’s degree in Marketing, Public Relations, or a related field, with proven experience in artist/talent management or an agency environment.
• Industry Knowledge: Strong understanding of the influencer and entertainment industry, including social media trends and brand partnerships.
• Negotiation & Sales Skills: Hands-on experience with contract negotiation and brand deal structuring.
• Communication & Relationship Building: Excellent verbal and written communication skills, with the ability to foster strong relationships with talent and industry stakeholders.
• Multitasking & Time Management: Ability to manage multiple projects simultaneously and work effectively under tight deadlines.
• Tech & Marketing Proficiency: Knowledge of SEO, social media best practices, and CRM software (preferred).
• Language Skills: Proficiency in English is required; Mandarin is a plus.
• Adaptability & Initiative: Fast learner, self-motivated, and results-driven with a passion for talent growth and the entertainment industry.

If you are passionate about the media industry and have the skills to drive talent success, we’d love to hear from you!

This role is a senior group-level hospitality leadership position responsible for the overall success of all restaurants, bars, and hospitality businesses within PleasureCraft Group. The General Manager reports directly to the Founder & Managing Director and oversees outlet leaders across the group.

Core Mission

The General Manager must ensure every business delivers:

1. Excellent guest satisfaction
2. Sustainable revenue growth
3. Strong profitability and financial discipline

Main Responsibilities

1. Multi-Outlet Operations

• Oversee daily operations of all restaurants, bars, and hospitality concepts.
• Maintain service, cleanliness, safety, compliance, and operating standards.
• Conduct regular site visits and management reviews.
• Resolve operational issues and ensure SOPs are followed.
• Coordinate departments including operations, kitchen, bar, finance, HR, and marketing.

2. Financial Performance

• Own revenue, profit, and EBITDA targets.
• Review P&L statements and budgets.
• Monitor food cost, beverage cost, payroll, and operating expenses.
• Improve profitability through pricing, menu engineering, labour planning, and cost control.
• Work with finance on forecasts and capital expenditure planning.

3. Sales & Revenue Growth

• Set outlet revenue targets.
• Develop strategies for events, private dining, corporate bookings, partnerships, and promotions.
• Analyze sales trends and underperforming periods.
• Improve guest retention and repeat visitation.

4. Guest Experience

• Ensure each concept delivers its intended guest experience.
• Monitor reviews, complaints, and customer feedback.
• Lead service recovery and complaint resolution.
• Implement systems to recognize and retain repeat guests.

5. Leadership & Team Development

• Directly manage outlet GMs and Restaurant Managers.
• Conduct performance reviews and coaching.
• Develop leadership capabilities and succession plans.
• Hold managers accountable for results.

6. Training & Service Standards

• Establish onboarding and training programs.
• Ensure staff have strong service, menu, POS, and guest-recovery knowledge.
• Maintain standards in grooming, professionalism, and customer service.

7. HR & Recruitment

• Support hiring, retention, workforce planning, and performance management.
• Monitor turnover and employee engagement.
• Work closely with HR on disciplinary and development matters.

8. New Restaurant Openings

• Lead pre-opening planning and execution.
• Coordinate with designers, contractors, suppliers, chefs, and consultants.
• Oversee recruitment, training, procurement, licensing, and launch readiness.

9. Systems & Technology

Responsible for selecting and managing:

• POS systems
• Reservation systems
• Inventory systems
• Procurement systems
• CRM platforms
• Payment gateways
• Workforce management software
• Reporting tools

10. Procurement & Supplier Management

• Negotiate supplier agreements.
• Control purchasing processes.
• Improve group buying power while maintaining quality.

11. Menu & Culinary Collaboration

• Work with chefs on menu design, pricing, profitability, and execution.
• Review menu performance and guest appeal.
• Support menu launches and staff training.

12. Design, Events & Marketing

• Review restaurant layouts and operating equipment.
• Oversee events and collaborations.
• Ensure marketing campaigns are operationally achievable and commercially effective.

13. Reporting

• Provide weekly and monthly performance reports.
• Present risks, opportunities, corrective actions, and recommendations to ownership.

Key Performance Indicators (KPIs)

Success will be measured by:

• Revenue growth
• Profitability and EBITDA
• Food & beverage cost control
• Labour productivity
• Guest satisfaction scores
• Repeat customer rates
• Employee retention
• Training completion
• New outlet performance
• Compliance with operating standards

Candidate Requirements

Education

• Bachelor's degree (or higher) in Hospitality, Hotel, Restaurant Management, or related field.
• Strong business and financial education preferred.
• MBA or postgraduate qualifications are advantageous.

Experience

Minimum:

• 5+ years in a multi-outlet restaurant group.
• Senior operational leadership experience.
• P&L responsibility.
• Experience opening new venues.
• Experience managing restaurant managers and outlet leaders.
• Experience with POS, reservations, inventory, procurement, and reporting systems.

Preferred:

• Hotel F&B background.
• Luxury/lifestyle hospitality.
• Experience in competitive markets such as Singapore, Hong Kong, or Bangkok.

Ideal Candidate Profile

The successful candidate is:

• Commercially driven
• Financially literate
• Hands-on and operationally focused
• Strong leader and coach
• Calm under pressure
• Detail-oriented
• Guest-centric
• Able to balance hospitality excellence with profitability
• Passionate about building successful hospitality brands

In One Sentence

This is essentially a Group Director of Operations / Group General Manager role responsible for all operational, financial, commercial, people, and guest-experience performance across a portfolio of restaurants and hospitality businesses, with full accountability for growth, profitability, and standards.

1. 1. Sales & Business Development

• Lead the sales team in handling client enquiries and closing renovation projects

• Develop and execute strategies to achieve monthly and quarterly sales targets

• Build strong relationships with high-value clients and key accounts

  
  

  2. Project & Operations Coordination

• Work closely with subcontractors, suppliers, and project managers

• Ensure smooth workflow from sales handover to project completion

• Resolve client issues and escalations professionally
  

Requirements

• Minimum 4 years experience in Interior Sales Design / Renovation Industry

• Strong knowledge of renovation processes, materials, and costing

• Proven track record of achieving sales targets

• Excellent communication skills in English & Mandarin (to liaise with bilingual customers)

• Able to manage multiple projects and team priorities

• Passionate about interior design and customer service