Total 43 job vacancies by Wise

We’re looking for AML Investigators to join our growing AML Investigation team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist in anti-money laundering and help save millions of more people money.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to protect customers and Wise by investigating and reporting suspicious activity.

Here’s how you’ll be contributing to the AML Investigation team: 

• Carry out reviews on alerted accounts on the basis of both internal and external information;

• Assess actual payment activity and payment patterns;

• Obtain further supporting information to mitigate ML/TF concerns;

• Request and analyse supporting documents when needed;

• Take ownership of an individual investigation and escalating any suspicious activity in accordance with internal procedures;

• Participate in an active feedback loop between the AML Investigation team and the developers/product teams to improve our product quality from a compliance perspective;

• Other ad hoc duties that need to be done.

We're looking for a Paid Social Manager to join our growing team, based in our Singapore office and looking after markets within the Asia region. This role is a unique opportunity to join a team who have done some pretty awesome stuff to date, including working closely with social media platforms to pilot new measurement and optimisation techniques, invited to work on Alpha and Beta products for multiple vendors, delivering best-in-class creative and building bespoke tools to manage and analyse data. It's a challenge and a steep learning curve, but you'll have the support of a strong, friendly and committed team.

You'll be part of a global Paid Social team, with the core team of 7 based in London and a growing Singapore hub of 2 (including this role). While you'll report into London and collaborate closely with the wider team, you'll need to be comfortable operating with a high degree of empowerment and taking ownership of your markets day-to-day.

Wise has already pioneered new ways for people to live international lives and seamlessly deal with multiple currencies. Your mission is to help us ensure that every Social Media user who has a need to send, receive, spend or hold money in another currency knows about and trusts Wise.

So what's the role?

• Building and optimising campaigns across Meta, TikTok, and Reddit. Analysing what's working and what isn't, and continually testing new ideas.

• Owning the Paid Social activity across Asia markets, validating new opportunities to drive incremental growth and working closely with cross-functional teams to make it happen, whilst ensuring performance meets sustainability goals.

• Playing a strong role in both direct response and brand strategy and executing each to ensure the region and the channel flourish.

• Working closely with our creative teams to produce best-in-class creative to portray our story, educate people on hidden fees, and present Wise as the clear solution.

• Working closely with analysts on spotting data issues, testing and validating assumptions, proposing and leading incrementality tests, and assessing data sets for actionable insights.

• Working closely with our platform representatives to ensure we stay ahead of the curve and are kept at the forefront of industry innovations.

• Collaborating effectively with the London-based team, proactively sharing learnings and aligning on strategy despite the geographical distance.

• As the team grows further, potentially managing one or more direct reports.

As a Customer Support Associate at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.

Key responsibilities

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

• Meet performance targets across KPIs such as resolution rate, quality and handling time.

• Demonstrate advanced product and process knowledge for the assigned region or queue.

• Communicate clearly and professionally, adjusting tone and style based on customer context.

• Maintain accurate records using standardized case-handling processes.

• Follow security and data privacy procedures across all channels.

• Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

• Embody and uphold Wise’s values in daily interactions.
  

Requirements:

Professional Experience (Strongly Preferred):

• 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers.

Communication proficiency:

• Strong English written and verbal communication skills.

• Strong written and verbal Cantonese language skills to to support our Cantonese-speaking customers in Hong Kong.

Work Schedule and Flexibility:

• Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable.

• Working hours will be fixed at the start of the month, but activities during the shift can be flexible.

Work Environment:

• Follow working from home guidelines where applicable.

• Must be legally authorized to work in the assigned location.

Ways of working: 

• Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices.

• Open to feedback and coaching, with a clear desire for continuous improvement.

Skills and Attributes:

• Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset.

• Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc.

• Adaptability: Able to keep up with constant change, patient, and flexible.

• Great fit with our values and company culture.

Commitment to Diversity and Inclusion:

• Commitment to fostering an inclusive and diverse work environment (DEI).

Data Security and Compliance:

• Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

• Background Checks: Clean background checks when joining and clean re-checks.

Attendance and Availability:

• In case of absence or sick leave, agents are required to adhere to the company policies and processes.

Job Description:

We are looking for highly motivated and experienced ACTA/ACLP certified trainers to join our associate pool. As we expand our digital transformation suite, we are seeking subject matter experts to deliver high-impact, WSQ-certified short courses (1–3 days) focused on Artificial Intelligence and its practical business applications.

A key focus of this role will be the delivery of our upcoming course: "Applying Generative AI in Project Management."

The ideal candidate should not only be a proficient adult educator but also have hands-on experience in using AI tools to drive productivity and innovation in professional environments.

Key Responsibilities:

• Training Delivery: Conduct 1 to 3-day WSQ-certified training sessions for adult learners, ensuring a high level of engagement and practical application.

• Assessment: Conduct competency-based assessments in accordance with WSQ requirements and ensure all necessary assessment records (e.g., assessment results, feedback forms) are accurately completed.

• Contextualization: Adapt and contextualize course materials and case studies to meet the specific needs of diverse learners and industries.

• Classroom Management: Facilitate a positive learning environment, managing time effectively and addressing learner queries on AI applications.

• Continuous Improvement: Provide feedback on curriculum and assessment materials to ensure content remains relevant to the evolving AI landscape.
  

  Requirements:

  • Mandatory Certification: Must possess the Advanced Certificate in Training and Assessment (ACTA) or the Advanced Certificate in Learning and Performance (ACLP).

  • Educational Background: A Degree or Diploma in Information Technology, Computer Science, Business Management, or a related field.

  • Subject Matter Expertise: * Proven experience in Generative AI tools (e.g., ChatGPT, Claude, Midjourney, Copilot).

    • Strong understanding of Project Management methodologies (Agile, PMP, Prince2) and how AI can be integrated into the project lifecycle.

  • Experience: Minimum of 2–3 years of experience in adult training/education, preferably within the WSQ framework.

  • Skills: * Excellent communication and presentation skills in English.

    • Ability to simplify complex technical AI concepts for non-technical learners.

    • Strong digital literacy and comfort with various LMS and AI platforms.
      

      Preferred Qualifications:

      • Professional Project Management certification (PMP, CAPM, or Scrum Master).

      • Experience in curriculum development or courseware design under the WSQ Skills Framework.

      • DACE (Diploma in Adult and Continuing Education) is a plus.
        

We’re looking for a Regulatory Product Compliance Senior Manager to join our growing Product Compliance team to support the Assets Product Compliance team in APAC. This role is hands-on, a unique opportunity to have an impact on Wise’s mission, grow as a product and compliance manager, and help save millions more people money.

Your Mission:

In 2022, Wise launched the Assets product in Singapore, a new type of account. In 2024, the Assets product was launched in Australia. Assets allows customers to invest the money they hold with Wise in different asset classes such as stocks or bonds while retaining the instant access and spend functionality of a checking account.

Your mission is to work with our product teams based both in Singapore and London to improve our Assets offering in Singapore in a compliant manner through a deep understanding of the regulatory requirements and regulators’ expectations around investment products. You will also support the product teams on expanding the Assets offering in new APAC markets.

This is a first line Product Compliance role, embedded in the Product team.

You, together with the global and APAC product team, will be responsible for:

Regulatory risk and remediation:  

• By demonstrating a deep understanding of the Wise Assets product and local regulatory requirements you support Product and operational teams on how to interpret regulatory requirements, improve processes and our product to avoid regulatory breaches and/or incidents; 

• In collaboration with Risk and Compliance second line and the product team, identify and align on the main regulatory risks, gaps and forthcoming regulations. Present this in a very clear and understandable way to the wider teams, and work with them on defining the solutions and execution of mitigating actions 

Product design: 

• Deeply understand regulatory needs, translate this into solutions and work together with the Product Teams to build compliant new products/features and services in a customer oriented way; 

• Perform regulatory analysis of new products/features and services, and implement required controls prior to launch. 

• Identify opportunities to improve our product proposition / competitiveness by thoroughly analysing relevant regulations and challenging existing interpretations and market practice

Third Party Relationships: 

• Represent Wise in external meetings and being able to clearly and effectively articulate the Wise Assets Product; 

• Provide input on regulatory related matters, always representing Wise customer-oriented culture while ensuring compliance. 

This role will give you the opportunity to: 

• Grow your hands-on Fintech knowledge at full speed; 

• Build world-class products: The role is a unique opportunity to build innovative state-of-the-art products that are compliant for our customers and regulators

• Work together with all our amazing teams globally 

As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders. 

Salary: 5.2 LPA + RSU (Restricted Stock Units)
Location: Hyderabad - Work from Office
Shift: Rotational

Key responsibilities

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

• Meet performance targets across KPIs such as resolution rate, quality and handling time.

• Demonstrate advanced product and process knowledge for the assigned region or queue.

• Communicate clearly and professionally, adjusting tone and style based on customer context.

• Maintain accurate records using standardized case-handling processes.

• Follow security and data privacy procedures across all channels.

• Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

• Embody and uphold Wise’s values in daily interactions.

At Wise, our global audiovisual team is the backbone of seamless events and meetings. We ensure all AV equipment is perfectly poised for action across our offices worldwide. If you are an experienced AV professional with a passion for live production and confident in taking on complex challenges, we want you on our team in São Paulo. As a Level 2 Technician, you will be a key player in the technical delivery of our cross-company events and take true ownership of our event spaces in our soon to be opened new office. You will independently drive solutions, orchestrate live shows, and be a vital partner who understands exactly where the team can have the most impact.

What you’ll do:

• Orchestrate the technical delivery of diverse, cross-office events, understanding how internal events work and taking responsibility for setting up and operating them.

• Act as the local technical lead during live events, seamlessly switching between critical roles such as managing Zoom, camera control, streaming via Vimeo.

• Deliver the best AV experiences for in-room and remote participants using Google Meet, Zoom, Vimeo and various other hardware that we use in our offices (Q-SYS, Logitech, Neat, etc)

• Maintain and upgrade AV solutions in our offices while working together with Wise’s Workplace team to keep the AV systems up-to-date and automated where necessary and possible (office refurbishments and new offices)

• Take ownership of our audiovisual tools across both meeting rooms and dedicated event spaces.

• Partner closely with internal communications and event teams, developing comprehensive runbooks and looking at these spaces from Wiser's point of view to continuously seek improvements.

• Confidently perform under pressure when facing issues with meeting rooms or event setups, including changing mics, adjusting cameras, and working alongside external integration partners.

• Troubleshoot basic audiovisual signal flows in our meeting room environment to ensure presenters have a flawless experience.

• Work on additional AV services relevant to the employee experience such as digital signage systems and room bookings

• Deal with support related service requests and incidents for the supported technologies and infrastructure together with other IT support teams

• Vendor & Project Management: Coordinate with external vendors for office enhancements and structural changes; oversee project timelines from inception to completion.

• AV & Tech Oversight: Field internal AV requests, managing stakeholder expectations by balancing technical feasibility with budget constraints.

• Strategic Budgeting: Identify practical, cost-effective solutions for office upgrades without compromising quality or functionality.

What to expect from our hiring process;

1. Application - our team will review your application within 5 days
2. A short Skills Assessment via Maki People to give you a sense of the types of skills and tasks relevant to the role you’re applying for
3. Final interview - a 60 minute video interview with the hiring team to deep dive into your experience

We’re looking for a Financial Crime Specialist (SAR Reporting) to join our Kuala Lumpur team and help protect millions of customers around the world.

At Wise, you’ll work closely with global teams across Europe, the Americas, and Asia — giving you firsthand exposure to international financial crime frameworks, processes, and regulations. It’s a great opportunity to expand your expertise beyond Malaysia, learning how different markets approach financial crime risk management and compliance.

You’ll build deep knowledge in financial crime investigations, typologies, and SAR reporting — all while contributing to a fast-growing global fintech that’s making money movement fairer and safer for everyone.

If you’re passionate about financial crime prevention, eager to grow in a dynamic and international environment, and ready to make a real impact — we’d love to have you on our team.

Key responsibilities:

• Review and Analyse: review alerts for customer accounts and transaction patterns to detect unusual or suspicious activity. Identify potential red flags related to money laundering, fraud, or other financial crimes.

• Prepare Suspicious Activity Reports: draft and submit reports based on findings, ensuring that all necessary details are accurately documented and and captured. Submit the reports to different financial intelligence units in compliance with requirements.

• Collaborate: work closely with other operational compliance teams and departments to ensure that suspicious activities are properly investigated, documented and escalated.

• Adhere to Regulatory Guidelines: stay up-to-date on financial crime regulations, regional best practices, and connected reporting requirements. Have a good understanding of different customer types, country risks, and typologies across multiple regions.

• Maintain Confidentiality: safeguard sensitive information, ensuring all reports and documentation are handled with the highest level of confidentiality and integrity.

• Continuous Learning: participate in training and upskilling sessions and remain knowledgeable about emerging trends and tools in financial crime detection.

• Develop and maintain: productive and professional working relationships with colleagues, contributing to a positive and collaborative team environment.

What to expect from our hiring process;

1. Application - our team will review your application within 5 days
2. A short Skills Assessment via Maki People to give you a sense of the types of skills and tasks relevant to the role you’re applying for
3. Final interview - a 60 minute video interview with the hiring team to deep dive into your experience

We’re looking for a Financial Crime Specialist (SAR Reporting) to join our Kuala Lumpur team and help protect millions of customers around the world.

At Wise, you’ll work closely with global teams across Europe, the Americas, and Asia — giving you firsthand exposure to international financial crime frameworks, processes, and regulations. It’s a great opportunity to expand your expertise beyond Malaysia, learning how different markets approach financial crime risk management and compliance.

You’ll build deep knowledge in financial crime investigations, typologies, and SAR reporting — all while contributing to a fast-growing global fintech that’s making money movement fairer and safer for everyone.

Fluency in Bahasa Indonesia (both written and verbal) is essential for this role, as you'll be working with cases and documentation in the language on a daily basis.

If you’re passionate about financial crime prevention, eager to grow in a dynamic and international environment, and ready to make a real impact — we’d love to have you on our team.

Key responsibilities:

• Review and Analyse: review alerts for customer accounts and transaction patterns to detect unusual or suspicious activity. Identify potential red flags related to money laundering, fraud, or other financial crimes.

• Prepare Suspicious Activity Reports: draft and submit reports based on findings, ensuring that all necessary details are accurately documented and and captured. Submit the reports to different financial intelligence units in compliance with requirements.

• Collaborate: work closely with other operational compliance teams and departments to ensure that suspicious activities are properly investigated, documented and escalated.

• Adhere to Regulatory Guidelines: stay up-to-date on financial crime regulations, regional best practices, and connected reporting requirements. Have a good understanding of different customer types, country risks, and typologies across multiple regions.

• Maintain Confidentiality: safeguard sensitive information, ensuring all reports and documentation are handled with the highest level of confidentiality and integrity.

• Continuous Learning: participate in training and upskilling sessions and remain knowledgeable about emerging trends and tools in financial crime detection.

• Develop and maintain: productive and professional working relationships with colleagues, contributing to a positive and collaborative team environment.

As a Financial Crime Operations Senior Lead, you will be responsible for developing and managing a team of Financial Crime Operations Team Leads and Specialists for specific SME areas. Your key objective is to ensure the effective assessment and mitigation of risks related to high-risk customers, while strictly adhering to AML/CFT regulations and aligning with Wise’s risk appetite and internal policies. The specialists on your team will possess an in-depth understanding of the unique risks associated with complex business structures, varied customer types and activities, and country-specific challenges, as well as the strategies required to mitigate these risks effectively.

In this leadership role, you will act as a vital connector between your operational team, which includes team leads and specialists, and Wise's senior leadership. This involves clearly communicating the overarching strategic objectives to your team and transforming these goals into actionable and pertinent directives that drive process optimization and performance improvement.

You'll be instrumental in aligning Wise’s overall mission and strategy with performance expectations, ensuring that your team’s efforts are efficiently strategized and executed for optimal success. This includes developing and owning a strategic roadmap spanning several quarters your team, enhancing processes, and cultivating a positive and empowering work environment. You will support your team’s growth and independence through comprehensive training, mentoring, coaching, delegation, and recognition.

As an experienced operations manager, you will design and implement customer-focused processes while maintaining a vigilant awareness of the risks inherent in the financial industry, specific product offerings, and regulatory requirements. Your approach will ensure that Wise's operations continually meet the expectations of our partners and regulatory bodies.

Job Responsibilities
 

• Leadership and people development: Drive team performance and cultural excellence to support sustainable business growth. Lead by example, demonstrating values and work ethic that inspire accountability, proactive problem-solving, and a growth mindset. Manage and develop a high-performing team by role modeling success behaviors. Focus on cultivating a high-performance culture through talent development, career check-ins, and recommendations for growth. Build strong teams by hiring, coaching, and fostering skills and competencies. Promote continuous improvement, knowledge sharing, and inclusion to empower your team to innovate and excel.

• Performance management: Foster a culture of excellence in your team by consistently meeting KPIs and SLAs in our metrics-driven environment. Refresh performance expectations to match business needs and address underperformance with clear action plans. Implement strong performance frameworks, provide actionable feedback, and ensure every team member operates efficiently.

• Operational management: In this role, you'll turn high-level plans into actionable changes and lead your team to success. You'll create phased implementation plans to minimize disruption and set clear metrics to track progress. Focus on optimizing team structure by managing recruitment and strategically placing staff. Continuously identify and address redundancies and inefficiencies. You'll develop scalable, compliant processes and collaborate with product and operational teams to enhance customer experience, boost automation, and meet financial and service goals. Strong data literacy is essential for analyzing complex data and making informed decisions. Governance is crucial; you'll escalate issues promptly, provide clear updates to senior leadership, and contribute to a customer-focused culture that balances regulatory objectives with excellent customer service.

• Quality assurance: Ensure the highest quality standards for your group's tasks by making decisions within established frameworks. Lead root cause analysis, turn insights into improvements, and mitigate risks. Ensure quality standards are integrated into processes, tools, and initiatives. Understand impacts, focus on findings, and propose actions for better outcomes. Collaborate with other functions, offering expertise to enhance processes and elevate quality across the team and organization

• Domain knowledge and expertise: Be a subject matter expert in Financial Crime areas with the ability to train and coach your team. Maintain a comprehensive understanding of our regulatory obligations and internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Be able to represent the operational team processes and policies when working with internal auditing and testing parties.  Retain an understanding of the wider Financial Crime and regulatory landscape and take on best practices to your team. Own operational incident management: from initial detection to response and remediation. Liaise effectively with functions and stakeholders, ensuring clear and timely communication throughout. Be responsible for developing action plans, driving remediation efforts, and providing context and subject matter expertise during and after incidents. The Senior Lead supports product-related incident management, ensuring a response to all critical events.

• Project management: Effectively Lead projects from start to finish, prioritizing tasks and maintaining documentation. Communicate milestones, address blockers, and delegate tasks while monitoring progress. Articulate project impact and value, and engage with stakeholders from technical teams to senior management. Negotiate and influence cross-functional teams to drive momentum and align with strategic goals.

• Planning and execution: Ensure operational area plans are set in place and provide insights to other stakeholders. Take full accountability in delivering, updating and making sure your area is making progress on their goals by measuring the effectiveness of the output of the team. There is a clear strategy within your domain that is connected with the wider organisational key objectives, including impactful OKRs and goals based on these plans, and being able to confidently present plans to varied audiences. 

• Stakeholder management and communication: Lead complex projects with multiple stakeholders, setting priorities and ensuring timely delivery. Partner with Product to support group objectives and advocate for customer success. Manage diverse relationships, anticipate issues, and share key insights. Engage stakeholders promptly and lead discussions effectively. Communicate clearly and tailor messages to the audience, using data to deliver impactful and concise messages. Adapt to diverse stakeholders with confidence, ensuring professional and effective interactions.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our personal and business customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to understand how people spend money using cards — whether locally or when travelling internationally, and including credit cards — in order to provide them with a cheaper, easier and faster experience. There will be an initial focus on business customers, who are central to Wise’s company strategy. 

As the first dedicated researcher on this squad in Singapore, you will play a key role in helping to build the research practice there and set the foundations for how we conduct research in this area.

You’ll contribute by:

• Building our understanding of people’s spending and credit behaviours among our key markets in order to ensure we are focused on solving the right things for customers
   

• Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions
   

This role will give you the opportunity to:

• Be part of a team — you’ll be embedded in a cross-functional team where you can drive the direction and deliver the most impact. This means you can go deep and tackle the real customer problems while working side-by-side with PMs, design, analytics and engineering
   

• Choose your path to impact — you’ll have the freedom to make your own calls about how best to support customer needs and reach mission zero
   

• Grow the research practice in Singapore  — as the first one-the-ground research in Singapore, you will be part of helping establish how we conduct research at scale in spend and credit, with a growing team
   

Be part of our mission to make money without borders the new normal

Qualifications

A bit about you…

• You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research
   

• You have experience being the first researcher in a company/department and setting the foundations for how to work with cross-functional partners

• You have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sorting
   

• You’re comfortable working embedded in a cross-functional product team and are able to work autonomously, as well as collaboratively with your cross-functional partners (product, data, design, engineering)
   

• You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings
   

• You have top-notch presentation skills, especially when it comes to sharing impactful insights
   

You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products

Additional information

And as a heads up, this role probably isn’t for you if:

• Your experience is primarily market research and/or academia
   

• You don’t have demonstrable experience leading UX research within the tech/product industry
   

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

We’re looking for a Senior Employee Relations Advisor to join our People Services team in the Singapore office. This role suits someone who is passionate about all things ER, but also wants the unique opportunity to have an impact on Wise’s mission and support our Wisers, Leads and wider teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey.

This role will report to our APAC Employee Relations Regional Lead, based in Singapore.

Your mission: 

As one team, our vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you’ll have the exciting opportunity to own Employee Relations (ER) matters across a number of business functions in APAC, providing important insights and sound recommendations for policy and process changes, and ensuring key stakeholders are continually informed of legislation, law and regulation updates.

You’ll also provide input on team goals, KPIs, efficiencies, process improvements and future optimisation of our People Services team, through deliverables in local and global projects.

Here’s how you’ll be contributing to the team:

• Being a trusted and accountable advisor supporting end-to-end ER matters within dedicated business functions. Supporting and advising Wisers and Leads through a significant volume and range of situations, including complex cases (from internal conflict management to external escalated cases). You will also balance our exposure and appetite to risk in the process.

• Partner with ER Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI, legal considerations and best practice.

• Collaborate with People Partners to complement their functional business insights with your ER data and expertise.

• Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices.

• Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the other SME’s to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice.

• Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow.

• Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data.

• Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work.

This role will give you the opportunity to:

• Contribute strategic thinking towards the bi-annual planning cycles: collate data on stakeholder’s team performance, share ideas for improvements and lead new projects.

• Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customisation outlook.

• Maximise advisory impact and partnership: collaborate with the People Partners and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships.

What to expect from our hiring process;

1. Application - our team will review your application within 5 days
2. A short Skills Assessment via Maki People to give you a sense of the types of skills and tasks relevant to the role you’re applying for
3. Final interview - a 60 minute video interview with the hiring team to deep dive into your experience

We’re looking for a Financial Crime Specialist (SAR Reporting) to join our Tokyo team and help protect millions of customers around the world.

At Wise, you’ll work closely with global teams across Europe, the Americas, and Asia — giving you firsthand exposure to international financial crime frameworks, processes, and regulations. It’s a great opportunity to expand your expertise beyond Malaysia, learning how different markets approach financial crime risk management and compliance.

You’ll build deep knowledge in financial crime investigations, typologies, and SAR reporting — all while contributing to a fast-growing global fintech that’s making money movement fairer and safer for everyone.

Fluency in Japanese (written and verbal) is essential for this role, as you'll be working with cases and documentation in the language on a daily basis.

If you’re passionate about financial crime prevention, eager to grow in a dynamic and international environment, and ready to make a real impact — we’d love to have you on our team.

Key Responsibilities:

• Review and Analyse: Review customer accounts and transaction patterns for unusual or suspicious activity, identify potential red flags related to money laundering, fraud, or other financial crimes. Provide input on process improvements and backlog exercises.

• Prepare Suspicious Activity Reports: Draft and submit reports based on findings, ensuring that all necessary details are accurately documented and submitted in compliance with regulatory requirements. 

• Collaborate: Work closely with other financial crime and compliance teams and departments to ensure that suspicious activities are properly investigated, documented and reported. Act as a point of escalation for complex cases from other operations teams, providing guidance and expertise.

• Adhere to Regulatory Guidelines: Stay up-to-date on financial crime regulations, laws, regional best practices, and related reporting requirements.

• Maintain Confidentiality: Safeguard sensitive information, ensuring all reports and documentation are handled with the highest level of confidentiality and integrity.

• Communicate: Liaise with financial institutions and law enforcement agencies as needed.

• KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results.

• Continuous Learning: Participate in training sessions and remain knowledgeable about emerging trends and tools in financial crime detection.