Total 39 job vacancies by User Experience Researchers Pte. Ltd.

Job Summary:
We are looking for a dynamic and results-driven IT Account Manager to join our team. The ideal candidate will be responsible for pitching and securing government projects and commercial sector deals, managing the entire IT sales process, and building strong relationships with new and existing clients. This role focuses on IT Software solutions, dealing with enterprise-level projects. The candidate must have a solid understanding of IT solutions and services to effectively address client requirements and close deals successfully.

Key Responsibilities:

• Identify and pursue new business opportunities in government and commercial sectors.
• Develop and deliver compelling sales presentations and proposals to potential clients.
• Manage the entire sales cycle from prospecting, pitching, negotiating, and closing deals.
• Build and maintain strong relationships with clients to ensure long-term business growth.
• Understand client requirements and work closely with technical teams to propose suitable IT solutions.
• Stay updated on industry trends, government regulations, and competitive landscape.
• Prepare sales reports, forecasts, and strategic plans for business growth.
• Collaborate with internal teams to ensure smooth project implementation post-sales.

Qualifications & Requirements:

• Bachelor's degree in Business, IT, or a related field.
• Proven track record in IT sales, preferably in government and commercial sectors.
• Strong knowledge of IT software solutions, enterprise projects, and industry trends.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain professional relationships with key stakeholders.
• Self-motivated, goal-oriented, and able to work independently.
• Experience in managing tender processes and government procurement would be an advantage.

About the Role

We are looking for a talented Frontend Developer to build responsive, user-friendly, and high-performance web applications. The ideal candidate will work closely with UI/UX Designers, Backend Developers, and Product teams to transform design concepts into seamless digital experiences.

Key Responsibilities

• Develop and maintain responsive web applications and user interfaces
• Convert UI/UX designs into clean, efficient, and reusable code
• Collaborate with designers, backend developers, and product teams to deliver high-quality features
• Optimize applications for maximum speed, scalability, and performance
• Ensure cross-browser compatibility and mobile responsiveness
• Integrate frontend components with APIs and backend services
• Troubleshoot, debug, and improve application functionality
• Write clean, maintainable, and well-documented code
• Participate in code reviews and follow development best practices
• Stay updated on emerging frontend technologies and industry trends

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in frontend development
• Strong proficiency in HTML, CSS, and JavaScript/TypeScript
• Experience with modern frontend frameworks such as React, Vue.js, or Angular
• Understanding of responsive design and cross-browser compatibility
• Familiarity with REST APIs and frontend-backend integration
• Experience with version control tools such as Git
• Strong problem-solving and debugging skills
• Good communication and teamwork abilities

Preferred Qualifications

• Experience with Next.js, Nuxt.js, or similar frameworks
• Familiarity with state management libraries (Redux, Zustand, Pinia, etc.)
• Understanding of web performance optimization and SEO best practices
• Experience with testing frameworks such as Jest, Cypress, or Playwright
• Knowledge of CI/CD pipelines and cloud deployment workflows
• Familiarity with Agile/Scrum methodologies

About the Role

We are looking for a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to gather requirements, analyze business processes, identify improvement opportunities, and support successful project delivery.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into functional specifications and user stories
• Work with cross-functional teams including Product, Engineering, Operations, and QA
• Analyze current business processes and recommend improvements
• Conduct data analysis to support business decisions and identify trends
• Facilitate meetings, workshops, and stakeholder discussions
• Support project planning, testing, implementation, and user acceptance testing (UAT)
• Prepare reports, dashboards, presentations, and process documentation
• Ensure delivered solutions align with business objectives and user expectations
• Monitor project progress and communicate updates to stakeholders

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field
• 3+ years of experience as a Business Analyst or similar role
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience gathering and documenting requirements
• Familiarity with Agile/Scrum methodologies
• Proficiency in tools such as Excel, Jira, Confluence, Visio, or similar
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience working in technology or digital transformation projects
• Knowledge of SQL, Power BI, Tableau, or data visualization tools
• Certifications such as CBAP, PMI-PBA, or Agile certification are a plus
• Experience with process mapping and workflow optimization

The IAM Operations Analyst is responsible for the day-to-day operation, administration, and support of the organization's Identity and Access Management (IAM) services. This role ensures that user and machine identities are managed securely and efficiently throughout their lifecycle while maintaining compliance with internal policies and regulatory requirements. The position works closely with IT, security, and business stakeholders to deliver reliable identity services, support access governance activities, and maintain a strong security posture across the enterprise.

Key Responsibilities

IAM Operations

• Manage the daily operation of IAM platforms, including user and machine identity provisioning, de-provisioning, modification, and lifecycle management.
• Administer and maintain Active Directory (AD) and LDAP directory services, ensuring the accuracy and integrity of identity data across the environment.
• Operate, support, and maintain One Identity solutions, including configuration, troubleshooting, issue resolution, and routine system maintenance.
• Process access requests in accordance with established policies, approval workflows, and service level expectations.
• Monitor IAM systems and services for operational issues, anomalies, policy violations, and potential security threats, escalating and resolving incidents as required.
• Maintain and update IAM documentation, including system configurations, operational procedures, access records, and support runbooks.
• Support system upgrades, patches, and ongoing improvements to IAM platforms and processes.

Access Governance & Compliance

• Support periodic access certification reviews and audit activities to ensure appropriate access rights are maintained across the organization.
• Identify, investigate, and remediate access-related risks and control gaps in alignment with internal policies and regulatory requirements.
• Assist in tracking IAM-related risks, remediation activities, and action plans, providing regular updates to stakeholders.
• Generate and maintain reports on user access, identity lifecycle activities, policy compliance, and audit findings.
• Support evidence collection and documentation for internal and external audits.

Stakeholder Support & Service Delivery

• Act as the primary point of contact for IAM-related requests, incidents, and inquiries from users, application owners, and IT teams.
• Provide timely troubleshooting and resolution of IAM issues while maintaining a high level of customer service.
• Collaborate with IT infrastructure, cybersecurity, and application teams to ensure identity and access controls align with business and security requirements.
• Contribute to continuous service improvement initiatives, helping maintain operational stability while supporting ongoing IAM transformation projects.
• Ensure service quality, operational consistency, and knowledge transfer as resources transition between operational and project-based IAM initiatives.

Qualifications & Experience

Required

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent practical experience.
• Experience supporting Identity and Access Management operations in an enterprise environment.
• Hands-on experience with Active Directory, LDAP, and identity lifecycle management processes.
• Experience administering or supporting One Identity solutions or comparable IAM platforms.
• Understanding of access governance, role-based access control (RBAC), joiner-mover-leaver processes, and privileged access concepts.
• Knowledge of IT security principles, audit requirements, and compliance frameworks.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred

• Experience with identity governance and administration (IGA) platforms.
• Familiarity with cloud identity services such as Microsoft Entra ID (Azure AD) or other cloud IAM technologies.
• Knowledge of ITIL service management practices.
• Relevant certifications such as Security+, ITIL Foundation, Microsoft Identity certifications, or IAM-related certifications.

Job Summary:

We are seeking a highly skilled and experienced Software Developer tojoin our development team. In this role, you will be responsible for designing,developing, and maintaining high-quality software solutions, mentoring juniorteam members, and contributing to architectural decisions that drive innovationand scalability.

Key Responsibilities:

• Design, develop, test, and deploy scalable androbust applications.
• Lead complex software development projects fromrequirements to deployment.
• Collaborate with cross-functional teamsincluding product managers, QA, and DevOps.
• Review code, mentor junior developers, andenforce best practices.
• Contribute to system architecture and technicaldesign discussions.
• Identify performance bottlenecks and optimizeapplication performance.
• Stay updated on emerging technologies andpropose innovative solutions.

Requirements:

• Bachelor’s or Master’s degree in ComputerScience, Engineering, or related field.
• 5+ years of professional software developmentexperience.
• Proficiency in primary programming languages,e.g., Java, Python, C#, JavaScript].
• Solid understanding of software architecture,design patterns, and data structures.
• Experience with RESTful APIs, microservices, andcloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with CI/CD pipelines and Agiledevelopment practices.
• Strong problem-solving skills and attention todetail.
• Excellent communication and interpersonalskills.

Preferred Qualifications:

• Experience in [insert industry-specific tools orframeworks, e.g., Spring Boot, .NET Core, React, Angular].
• Knowledge of containerization tools like Dockerand orchestration platforms like Kubernetes.
• Experience working with databases (SQL andNoSQL).
• Prior experience leading small teams or projectsis a plus.

We are seeking an experienced Senior Infrastructure & Cloud Engineer to design, implement, and support enterprise infrastructure solutions across cloud and on-premises environments. The successful candidate will play a key role in cloud transformation initiatives, infrastructure automation, system reliability, and operational excellence while collaborating closely with cross-functional teams to deliver scalable and secure technology solutions.

Key Responsibilities

Infrastructure Design & Integration

• Design, implement, and maintain complex infrastructure integration solutions across cloud platforms (primarily AWS) and on-premises environments.
• Develop scalable, secure, and highly available infrastructure architectures that support business and application requirements.
• Plan and execute cloud migration initiatives, including assessment, design, implementation, and optimisation activities.

Infrastructure Automation & Configuration Management

• Develop and maintain Infrastructure as Code (IaC) solutions using Terraform and Ansible.
• Build and enhance automation frameworks, scripts, and tools to improve operational efficiency and reduce manual effort.
• Standardise infrastructure provisioning, configuration management, and deployment processes.

Systems Administration & Platform Management

• Manage, administer, and optimise Unix/Linux operating systems and associated services.
• Deploy, maintain, and tune Elasticsearch clusters for log aggregation, monitoring, and analytics.
• Ensure infrastructure components meet performance, security, and availability requirements.

Monitoring, Observability & Reliability

• Implement and maintain monitoring, alerting, and observability solutions using CloudWatch, Prometheus, Grafana, Zabbix, and related technologies.
• Monitor infrastructure and application performance, proactively identifying and resolving issues before they impact business operations.
• Support incident management, root cause analysis, and continuous service improvement initiatives.

Containerisation & Kubernetes Operations

• Deploy, manage, and support containerised applications using Docker and Kubernetes (Amazon EKS).
• Perform day-to-day cluster administration, maintenance, upgrades, scaling, and troubleshooting.
• Implement container orchestration best practices to ensure reliability and operational efficiency.

DevOps & Continuous Delivery

• Collaborate with development, security, and operations teams to define integration requirements and deliver robust technical solutions.
• Design, implement, and maintain CI/CD pipelines to support automated application delivery and infrastructure deployment.
• Promote DevOps culture and best practices across the organisation.

Troubleshooting & Support

• Diagnose and resolve complex infrastructure, network, system, and application issues.
• Conduct root cause analysis and implement preventive measures to minimise service disruptions.
• Provide technical guidance and support for critical production environments.

Required Skills & Experience

• Strong hands-on experience with AWS cloud services and hybrid infrastructure environments.
• Proven expertise in Infrastructure as Code using Terraform and configuration management using Ansible.
• Advanced administration experience with Unix/Linux systems.
• Experience deploying and managing Kubernetes (EKS) and Docker environments.
• Strong knowledge of monitoring and observability platforms such as CloudWatch, Prometheus, Grafana, and Zabbix.
• Experience with Elasticsearch administration and log management solutions.
• Understanding of networking concepts, security best practices, and infrastructure troubleshooting.
• Experience designing and implementing CI/CD pipelines and DevOps practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in cross-functional and fast-paced environments.

Preferred Qualifications

• AWS certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, or equivalent).
• Experience with cloud migration and modernisation projects.
• Knowledge of security, compliance, and infrastructure governance frameworks.
• Experience supporting large-scale enterprise environments.

Job Summary:

We are seeking a highly skilled and experienced Software Developer tojoin our development team. In this role, you will be responsible for designing,developing, and maintaining high-quality software solutions, mentoring juniorteam members, and contributing to architectural decisions that drive innovationand scalability.

Key Responsibilities:

• Design, develop, test, and deploy scalable androbust applications.
• Lead complex software development projects fromrequirements to deployment.
• Collaborate with cross-functional teamsincluding product managers, QA, and DevOps.
• Review code, mentor junior developers, andenforce best practices.
• Contribute to system architecture and technicaldesign discussions.
• Identify performance bottlenecks and optimizeapplication performance.
• Stay updated on emerging technologies andpropose innovative solutions.

Requirements:

• Bachelor’s or Master’s degree in ComputerScience, Engineering, or related field.
• 5+ years of professional software developmentexperience.
• Proficiency in primary programming languages,e.g., Java, Python, C#, JavaScript].
• Solid understanding of software architecture,design patterns, and data structures.
• Experience with RESTful APIs, microservices, andcloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with CI/CD pipelines and Agiledevelopment practices.
• Strong problem-solving skills and attention todetail.
• Excellent communication and interpersonalskills.

Preferred Qualifications:

• Experience in [insert industry-specific tools orframeworks, e.g., Spring Boot, .NET Core, React, Angular].
• Knowledge of containerization tools like Dockerand orchestration platforms like Kubernetes.
• Experience working with databases (SQL andNoSQL).
• Prior experience leading small teams or projectsis a plus.

We are seeking an experienced Senior Infrastructure & Cloud Engineer to design, implement, and support enterprise infrastructure solutions across cloud and on-premises environments. The successful candidate will play a key role in cloud transformation initiatives, infrastructure automation, system reliability, and operational excellence while collaborating closely with cross-functional teams to deliver scalable and secure technology solutions.

Key Responsibilities

Infrastructure Design & Integration

• Design, implement, and maintain complex infrastructure integration solutions across cloud platforms (primarily AWS) and on-premises environments.
• Develop scalable, secure, and highly available infrastructure architectures that support business and application requirements.
• Plan and execute cloud migration initiatives, including assessment, design, implementation, and optimisation activities.

Infrastructure Automation & Configuration Management

• Develop and maintain Infrastructure as Code (IaC) solutions using Terraform and Ansible.
• Build and enhance automation frameworks, scripts, and tools to improve operational efficiency and reduce manual effort.
• Standardise infrastructure provisioning, configuration management, and deployment processes.

Systems Administration & Platform Management

• Manage, administer, and optimise Unix/Linux operating systems and associated services.
• Deploy, maintain, and tune Elasticsearch clusters for log aggregation, monitoring, and analytics.
• Ensure infrastructure components meet performance, security, and availability requirements.

Monitoring, Observability & Reliability

• Implement and maintain monitoring, alerting, and observability solutions using CloudWatch, Prometheus, Grafana, Zabbix, and related technologies.
• Monitor infrastructure and application performance, proactively identifying and resolving issues before they impact business operations.
• Support incident management, root cause analysis, and continuous service improvement initiatives.

Containerisation & Kubernetes Operations

• Deploy, manage, and support containerised applications using Docker and Kubernetes (Amazon EKS).
• Perform day-to-day cluster administration, maintenance, upgrades, scaling, and troubleshooting.
• Implement container orchestration best practices to ensure reliability and operational efficiency.

DevOps & Continuous Delivery

• Collaborate with development, security, and operations teams to define integration requirements and deliver robust technical solutions.
• Design, implement, and maintain CI/CD pipelines to support automated application delivery and infrastructure deployment.
• Promote DevOps culture and best practices across the organisation.

Troubleshooting & Support

• Diagnose and resolve complex infrastructure, network, system, and application issues.
• Conduct root cause analysis and implement preventive measures to minimise service disruptions.
• Provide technical guidance and support for critical production environments.

Required Skills & Experience

• Strong hands-on experience with AWS cloud services and hybrid infrastructure environments.
• Proven expertise in Infrastructure as Code using Terraform and configuration management using Ansible.
• Advanced administration experience with Unix/Linux systems.
• Experience deploying and managing Kubernetes (EKS) and Docker environments.
• Strong knowledge of monitoring and observability platforms such as CloudWatch, Prometheus, Grafana, and Zabbix.
• Experience with Elasticsearch administration and log management solutions.
• Understanding of networking concepts, security best practices, and infrastructure troubleshooting.
• Experience designing and implementing CI/CD pipelines and DevOps practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in cross-functional and fast-paced environments.

Preferred Qualifications

• AWS certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, or equivalent).
• Experience with cloud migration and modernisation projects.
• Knowledge of security, compliance, and infrastructure governance frameworks.
• Experience supporting large-scale enterprise environments.

The IAM Operations Analyst is responsible for the day-to-day operation, administration, and support of the organization's Identity and Access Management (IAM) services. This role ensures that user and machine identities are managed securely and efficiently throughout their lifecycle while maintaining compliance with internal policies and regulatory requirements. The position works closely with IT, security, and business stakeholders to deliver reliable identity services, support access governance activities, and maintain a strong security posture across the enterprise.

Key Responsibilities

IAM Operations

• Manage the daily operation of IAM platforms, including user and machine identity provisioning, de-provisioning, modification, and lifecycle management.
• Administer and maintain Active Directory (AD) and LDAP directory services, ensuring the accuracy and integrity of identity data across the environment.
• Operate, support, and maintain One Identity solutions, including configuration, troubleshooting, issue resolution, and routine system maintenance.
• Process access requests in accordance with established policies, approval workflows, and service level expectations.
• Monitor IAM systems and services for operational issues, anomalies, policy violations, and potential security threats, escalating and resolving incidents as required.
• Maintain and update IAM documentation, including system configurations, operational procedures, access records, and support runbooks.
• Support system upgrades, patches, and ongoing improvements to IAM platforms and processes.

Access Governance & Compliance

• Support periodic access certification reviews and audit activities to ensure appropriate access rights are maintained across the organization.
• Identify, investigate, and remediate access-related risks and control gaps in alignment with internal policies and regulatory requirements.
• Assist in tracking IAM-related risks, remediation activities, and action plans, providing regular updates to stakeholders.
• Generate and maintain reports on user access, identity lifecycle activities, policy compliance, and audit findings.
• Support evidence collection and documentation for internal and external audits.

Stakeholder Support & Service Delivery

• Act as the primary point of contact for IAM-related requests, incidents, and inquiries from users, application owners, and IT teams.
• Provide timely troubleshooting and resolution of IAM issues while maintaining a high level of customer service.
• Collaborate with IT infrastructure, cybersecurity, and application teams to ensure identity and access controls align with business and security requirements.
• Contribute to continuous service improvement initiatives, helping maintain operational stability while supporting ongoing IAM transformation projects.
• Ensure service quality, operational consistency, and knowledge transfer as resources transition between operational and project-based IAM initiatives.

Qualifications & Experience

Required

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent practical experience.
• Experience supporting Identity and Access Management operations in an enterprise environment.
• Hands-on experience with Active Directory, LDAP, and identity lifecycle management processes.
• Experience administering or supporting One Identity solutions or comparable IAM platforms.
• Understanding of access governance, role-based access control (RBAC), joiner-mover-leaver processes, and privileged access concepts.
• Knowledge of IT security principles, audit requirements, and compliance frameworks.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred

• Experience with identity governance and administration (IGA) platforms.
• Familiarity with cloud identity services such as Microsoft Entra ID (Azure AD) or other cloud IAM technologies.
• Knowledge of ITIL service management practices.
• Relevant certifications such as Security+, ITIL Foundation, Microsoft Identity certifications, or IAM-related certifications.

Key Responsibilities:

• Feature Implementation: Own the development and delivery of software features, ensuring that code is robust, well-tested, and maintainable.
• Engineering Excellence: Adhere to high-quality engineering standards, ensuring that software systems are secure and reusable.
• Technical Participation: Actively participate in technical discussions and squad-level decisions, learning and applying best practices in modern software development.
• Continuous Improvement: Adopt modern engineering practices and tools to contribute to a strong, effective, and collaborative engineering culture.
• Communication & Support: Manage work-related tasks and communicate technical concepts clearly to technical leads and legal domain experts.
• Development Support: Assist senior engineers in updating technical plans and infrastructure roadmaps to meet evolving organizational needs.

What We Are Looking For:

Technical Requirements

Professional Experience:

• 4 to 7 years of professional experience in software engineering.
• Experience in building and maintaining reasonably large, high-availability software systems.
• (Good to have) Experience in public sector, legal, or highly regulated environments is advantageous.
• Full-Stack Proficiency: Strong experience in modern full-stack web application development.
• Tech Stack: Proficiency in JavaScript Typescript frontend development and TypeScript Python for AI related back-end development.
• GenAI Development: Hands-on experience or a strong interest in Generative AI (GenAI) development, including working with Large Language Models (LLMs), RAG patterns, and AI-driven features.

Infrastructure & Cloud:

• Experience working with Amazon Web Services (AWS) infrastructure.
• Familiarity with Infrastructure as Code (IaC) using Terraform.

DevOps:

• Experience maintaining CI/CD pipelines exclusively using GitLab CI within the SHIP-HATS ecosystem.

Leadership & Soft Skills

• Communication Skills: Able to communicate effectively with product owners and technical stakeholders. For legal professionals or highly technical discussions, able to explain clearly the rationale of your work.
• Technical Maturity: A strong sense of ownership and the ability to navigate a professional, high-stakes organizational environment.
• Comfort with Ambiguity: You will be provided with some level of guidance, but details of the work have to be developed by you where none exists and drive progress without waiting for perfect conditions or complete information.
• Collaboration: A collaborative mindset with a willingness to learn from senior leads and grow within the team.
• Mission-Driven: A genuine commitment to the public good and an interest in the legal and justice sector.
• Craftsmanship: A focus on engineering excellence, performance, and clean, well-documented code.

Key Responsibilities:

• Technical Ownership: Lead the end-to-end delivery of complex features, ensuring that technical designs are robust, scalable, and aligned with long-term goals.
• Engineering Excellence: Drive the adoption of high-quality engineering standards, ensuring that software systems are maintainable, secure, and reusable.
• Design & Implementation: Take an active role in architectural discussions and squad-level technical decisions, advocating for best practices in modern software development.
• Strategic Influence: Help shape the technical direction of digital initiatives to maximize their impact on the public good.
• Culture Building: Establish and refine engineering practices and tools that foster a strong, effective, and collaborative engineering culture.
• Stakeholder & Dependency Management: Independently navigate work-related dependencies and communicate technical concepts effectively to both senior leads and legal domain experts.
• Roadmapping: Collaborate with leadership to define and update technical plans and infrastructure roadmaps to meet future organizational needs.

What We Are Looking For:

Technical Requirements

• Professional Experience: * At least 7 years of professional experience in software engineering.
• Proven track record of building and maintaining large-scale, high-availability software systems.
• (Good to have) Experience in public sector, legal, or highly regulated environments is advantageous.
• Full-Stack Expertise: Deep experience in modern full-stack web application architecture and development.
• Tech Stack: Proficiency in JavaScript Typescript frontend development and TypeScript/Python for AI related back-end development.
• GenAI Development: Hands-on experience in Generative AI (GenAI) development, including working with Large Language Models (LLMs), RAG patterns, and building AI-driven features.

Infrastructure & Cloud:

• Strong hands-on experience working with Amazon Web Services (AWS) infrastructure.
• Proficiency in Infrastructure as Code (IaC) using Terraform.

DevOps:

• Experience designing and maintaining CI/CD pipelines exclusively using GitLab CI within the SHIP-HATS ecosystem.

Leadership & Soft Skills

• Strong Communication: Able to hold your own in conversations with legal professionals, product owners, vendors, and senior leadership. You can present complex findings clearly to non-technical audiences.
• Technical Maturity: A strong sense of ownership and the ability to navigate a professional, high-stakes organizational environment.
• Comfort with Ambiguity: You create structure where none exists and drive progress without waiting for perfect conditions or complete information.
• Mentorship: A collaborative mindset with a passion for coaching junior members and sharing knowledge with the wider team.
• Mission-Driven: A genuine commitment to the public good and an interest in the legal and justice sector.
• Craftsmanship: An uncompromising focus on engineering excellence, performance, and clean, well-documented code.

Key Responsibilities:

• Technical Ownership: Lead the end-to-end delivery of complex features, ensuring that technical designs are robust, scalable, and aligned with long-term goals.
• Engineering Excellence: Drive the adoption of high-quality engineering standards, ensuring that software systems are maintainable, secure, and reusable.
• Design & Implementation: Take an active role in architectural discussions and squad-level technical decisions, advocating for best practices in modern software development.
• Strategic Influence: Help shape the technical direction of digital initiatives to maximize their impact on the public good.
• Culture Building: Establish and refine engineering practices and tools that foster a strong, effective, and collaborative engineering culture.
• Stakeholder & Dependency Management: Independently navigate work-related dependencies and communicate technical concepts effectively to both senior leads and legal domain experts.
• Roadmapping: Collaborate with leadership to define and update technical plans and infrastructure roadmaps to meet future organizational needs.

What We Are Looking For:

Technical Requirements

• Professional Experience: * At least 7 years of professional experience in software engineering.
• Proven track record of building and maintaining large-scale, high-availability software systems.
• (Good to have) Experience in public sector, legal, or highly regulated environments is advantageous.
• Full-Stack Expertise: Deep experience in modern full-stack web application architecture and development.
• Tech Stack: Proficiency in JavaScript Typescript frontend development and TypeScript/Python for AI related back-end development.
• GenAI Development: Hands-on experience in Generative AI (GenAI) development, including working with Large Language Models (LLMs), RAG patterns, and building AI-driven features.

Infrastructure & Cloud:

• Strong hands-on experience working with Amazon Web Services (AWS) infrastructure.
• Proficiency in Infrastructure as Code (IaC) using Terraform.

DevOps:

• Experience designing and maintaining CI/CD pipelines exclusively using GitLab CI within the SHIP-HATS ecosystem.

Leadership & Soft Skills

• Strong Communication: Able to hold your own in conversations with legal professionals, product owners, vendors, and senior leadership. You can present complex findings clearly to non-technical audiences.
• Technical Maturity: A strong sense of ownership and the ability to navigate a professional, high-stakes organizational environment.
• Comfort with Ambiguity: You create structure where none exists and drive progress without waiting for perfect conditions or complete information.
• Mentorship: A collaborative mindset with a passion for coaching junior members and sharing knowledge with the wider team.
• Mission-Driven: A genuine commitment to the public good and an interest in the legal and justice sector.
• Craftsmanship: An uncompromising focus on engineering excellence, performance, and clean, well-documented code.

We are looking for an experienced Software Engineer with a strong background and a passion for Generative AI to join our growing technology team in our GenAI team. In this role, you will be instrumental in building a comprehensive Agentic Framework. You will focus on the complex orchestration of LLMs, integrating third-party tools, establishing agent observability, and designing the intelligent backend services that power our AI applications. If you are a builder who thrives on solving complex orchestration problems and loves using AI-assisted tools ("vibe coding") to accelerate delivery, this is the role for you.

Key Responsibilities:

• Agentic Orchestration & Development: Design and build advanced orchestration layers using Python based frameworks (e.g., LangGraph, n8n) and cloud-native AI services (e.g., AWS Bedrock Agents). Develop and onboard new "skills" and third-party API tool calls for autonomous agents.
• Advanced RAG & Cloud Integration: Architect and optimize Retrieval-Augmented Generation (RAG) pipelines. Integrate with LLMs heavily utilizing the AWS ecosystem (Bedrock) and internal government API gateways, managing context windows and embedding strategies.
• Platform & Marketplace Architecture: Design and develop the backend architecture for our AI capabilities marketplace, allowing users to securely publish, share, version, and manage datasets, custom document chatbots, newly developed AI agents and agentic "skills".
• Backend & API Engineering: Architect and develop robust backend services and APIs. Design and manage relational databases (PostgreSQL) to support application state and complex AI workflows.
• Vector Search & Data Handling: Manage and optimize search/retrieval mechanisms using vector databases and search engines (e.g., OpenSearch) to improve data retrieval accuracy and latency.
• Agent Observability & Evaluation: Implement telemetry and observability for AI agents (e.g., tracking token usage, latency, and tool-call success). Build mechanisms to evaluate LLM outputs and mitigate hallucinations.
• AI Guardrails & Enterprise Security: Implement robust security measures around LLM usage, including prompt injection defenses, data masking, and output filtering, ensuring all AI interactions comply with strict government data privacy policies.
• Data Pipelines & Platform Support: Build robust data ingestion and processing pipelines (ETL) to feed our vector databases.
• Full-Stack Collaboration: Work closely with our frontend engineers and UI/UX designers to seamlessly connect complex AI backend processes with our React and Next.js frontends.

Qualifications:

• Experience: 5+ years of software engineering experience, with mandatory and proven proficiency in backend development, API design, and system architecture.
• GenAI/LLM Experience: Hands-on experience building applications using AI middleware/frameworks (LangChain, LlamaIndex, LangGraph) and managed LLM services.
• Cloud Ecosystem: Strong familiarity with cloud service providers. Deep knowledge of the AWS ecosystem (specifically AWS Bedrock, Bedrock Agents, OpenSearch) is highly preferred, though equivalent experience in Azure or GCP is acceptable.
• Database Mastery: Strong experience with Relational Database Management Systems (RDBMS), specifically PostgreSQL, alongside Vector DB concepts.
• Modern Development: A working understanding of modern frontend frameworks (React/Next.js) and ability to leverage AI-assisted coding tools (vibe coding) while maintaining strict code quality, security, and the ability to debug complex integrations manually.

Bonus Points:

• Workflow Automation: Experience with visual node-based workflow builders (n8n, Flowise).
• GenAI Observability: Experience with LLM observability and evaluation tools.
• Government Standards: Experience building applications that comply with strict data privacy and security standards (e.g., IM8 policies)

• Seniority Level

  Mid-Senior level

• Industry

  • Information Technology & Services

• Employment Type

  Full-time

• Job Functions

  • Information Technology

• Skills

  • Masking
  • Databases
  • Motors
  • Context
  • Vector
  • Amazon Web Services (AWS)
  • Large Language Models (LLM)
  • Bedrock
  • Enterprise Security
  • API Gateways

We are looking for an experienced Software Engineer with a strong background and a passion for Generative AI to join our growing technology team in our GenAI team. In this role, you will be instrumental in building a comprehensive Agentic Framework. You will focus on the complex orchestration of LLMs, integrating third-party tools, establishing agent observability, and designing the intelligent backend services that power our AI applications. If you are a builder who thrives on solving complex orchestration problems and loves using AI-assisted tools ("vibe coding") to accelerate delivery, this is the role for you.

Key Responsibilities:

• Agentic Orchestration & Development: Design and build advanced orchestration layers using Python based frameworks (e.g., LangGraph, n8n) and cloud-native AI services (e.g., AWS Bedrock Agents). Develop and onboard new "skills" and third-party API tool calls for autonomous agents.
• Advanced RAG & Cloud Integration: Architect and optimize Retrieval-Augmented Generation (RAG) pipelines. Integrate with LLMs heavily utilizing the AWS ecosystem (Bedrock) and internal government API gateways, managing context windows and embedding strategies.
• Platform & Marketplace Architecture: Design and develop the backend architecture for our AI capabilities marketplace, allowing users to securely publish, share, version, and manage datasets, custom document chatbots, newly developed AI agents and agentic "skills".
• Backend & API Engineering: Architect and develop robust backend services and APIs. Design and manage relational databases (PostgreSQL) to support application state and complex AI workflows.
• Vector Search & Data Handling: Manage and optimize search/retrieval mechanisms using vector databases and search engines (e.g., OpenSearch) to improve data retrieval accuracy and latency.
• Agent Observability & Evaluation: Implement telemetry and observability for AI agents (e.g., tracking token usage, latency, and tool-call success). Build mechanisms to evaluate LLM outputs and mitigate hallucinations.
• AI Guardrails & Enterprise Security: Implement robust security measures around LLM usage, including prompt injection defenses, data masking, and output filtering, ensuring all AI interactions comply with strict government data privacy policies.
• Data Pipelines & Platform Support: Build robust data ingestion and processing pipelines (ETL) to feed our vector databases.
• Full-Stack Collaboration: Work closely with our frontend engineers and UI/UX designers to seamlessly connect complex AI backend processes with our React and Next.js frontends.

Qualifications:

• Experience: 5+ years of software engineering experience, with mandatory and proven proficiency in backend development, API design, and system architecture.
• GenAI/LLM Experience: Hands-on experience building applications using AI middleware/frameworks (LangChain, LlamaIndex, LangGraph) and managed LLM services.
• Cloud Ecosystem: Strong familiarity with cloud service providers. Deep knowledge of the AWS ecosystem (specifically AWS Bedrock, Bedrock Agents, OpenSearch) is highly preferred, though equivalent experience in Azure or GCP is acceptable.
• Database Mastery: Strong experience with Relational Database Management Systems (RDBMS), specifically PostgreSQL, alongside Vector DB concepts.
• Modern Development: A working understanding of modern frontend frameworks (React/Next.js) and ability to leverage AI-assisted coding tools (vibe coding) while maintaining strict code quality, security, and the ability to debug complex integrations manually.

Bonus Points:

• Workflow Automation: Experience with visual node-based workflow builders (n8n, Flowise).
• GenAI Observability: Experience with LLM observability and evaluation tools.
• Government Standards: Experience building applications that comply with strict data privacy and security standards (e.g., IM8 policies)

We are seeking a highly skilled and experienced Software Developer to join our development team. In this role, you will be responsible for designing, developing, and maintaining high-quality software solutions, mentoring junior team members, and contributing to architectural decisions that drive innovation and scalability.

Key Responsibilities:

• Design, develop, test, and deploy scalable and robust applications.
• Lead complex software development projects from requirements to deployment.
• Collaborate with cross-functional teams including product managers, QA, and DevOps.
• Review code, mentor junior developers, and enforce best practices.
• Contribute to system architecture and technical design discussions.
• Identify performance bottlenecks and optimize application performance.
• Stay updated on emerging technologies and propose innovative solutions.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 5+ years of professional software development experience.

• Proficiency in primary programming languages, e.g., Java, Python, C#, JavaScript].
• Solid understanding of software architecture, design patterns, and data structures.
• Experience with RESTful APIs, microservices, and cloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with CI/CD pipelines and Agile development practices.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience in [insert industry-specific tools or frameworks, e.g., Spring Boot, .NET Core, React, Angular].
• Knowledge of containerization tools like Docker and orchestration platforms like Kubernetes.
• Experience working with databases (SQL and NoSQL).
• Prior experience leading small teams or projects is a plus.