Total 31 job vacancies by Spd

JOB SCOPE/KEY RESPONSIBILITIES

Administration

• Responsible to the Assistant Director in all matters pertaining to administration, operations and management of SPD’s RC HQ and TTE programmes.
• Recommend policies and practices for the efficient and effective operation and management of rehabilitation and support services under their purview and assist the Assistant Director in implementing those policies and practices.

Service Development & Sustainability

• Assist the Assistant Director in organisational planning i.e. strategic planning, programme planning and services review of the programmes.
• Assist the Assistant Director in ensuring the sustainability of the programmes, including funding exploration and renewals.

Networking

• Responsible for outreach to referral agencies such as community organisations and hospitals for client referrals to the RC HQ and TTE.
• Participate in events organised or supported by SPD and assist the organisation in developing strong networks with other Social Service Agencies (SSAs), community organizations, funding bodies like MOH, MSF, NCSS, SG Enable, AIC and business corporations to solicit programme funding to sustain the financial viability of the programmes and services offered.

Operations/ Professional Matters

• Supervise a multidisciplinary professional team including therapists, social workers, employment support specialists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adults and seniors with disabilities.
• Assist the Assistant Director by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes.
• Preparation for programme audits pertaining to subvention, MOH centre-based guidelines, service quality, SGE (Hospital to Work, JPJS) on annual, bi-annual basis.
• Responsible for achieving key performance indicators, providing progress reports and assisting in data analysis for planning and reporting purposes.
• Keep abreast of latest development in service delivery of related areas to ensure that service delivery for our clients are kept updated.
• Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies.
• Assist Assistant Director in preparing annual budget for the centres.

Other Duties

• Any other duties as may be assigned from time to time.

The Manager, Allied Health plays a pivotal role in supporting in the Chief Allied Health Office (CAHO) by providing integrated strategic, operationaland administrative leadership for the allied health professions across theorganization.

It involves translating strategic direction into actionable plans, driving implementation of key programmes, and establishing robust governance and monitoring progress and outcomes. The Manager is responsible for synthetizing data, insights, and stakeholders’ perspectives to support evidence-based decision making and continuous improvement in allied health services.

Registered therapists, trained social workers, or psychologists who wish to continue professional practice may allocate up to 20% of their time for direct clinical work.

Job Responsibilities

Strategic Planning and Stakeholder Management

• Serve as a key driver in supporting and contributing to CAHO’s strategic direction for allied health service delivery models and clinical governance.
• Drive change management efforts to support adoption of new policies or programmes.
• Support CAHO in developing and implementing allied health strategies, SOP and frameworks strategically.
• Collaborate closely with Service Division Directors and Heads of Allied Health Professional to optimize care models and professional practice.
• Build and strengthen partnerships within divisions to enhance service quality and innovation.
• Prepare briefing papers, reports and presentations for senior leadership and stakeholders.
• Monitor progress of strategic initiatives and track key performance indicators.

Operations and Programme Management

• Oversee and coordinate projects and programmes under CAHO's office.
• Ensure timely execution of initiatives aligned with organisational goals.
• Develop project plans and timelines and outcome.

Administrative and Executive Support

• Facilitate meetings, working groups and committees related to allied health matters.
• Prioritize and manage competing demands to ensure efficiency.
• Support budgeting, procurement and resource planning when required.

Other Duties

• Represent SPD at events and contribute to relevant sector forums and communities of practice.
• Engage in any other duties as may be assigned from time to time.

Job Requirements

1. Master or Bachelor degree in a relevant field would be an advantage (e.g. Healthcare management, Public Health, Allied Health).
2. At least 5 years of experience in healthcare/ social service sector and/or allied health services management is preferred.
3. Strong skills in planning, project management, and monitoring and evaluation (including data analysis and reporting).
4. Excellent communication, interpersonal and stakeholder management skills, with the ability to work across professional groups.

• To porter clients, such as from the various departments (day care blocks) to the rehab department in accordance to clients’ treatment schedule.
• To ensure the safety and well-being of the clients under your care at all times. To be aware of safety procedures and never to leave clients unattended.
• To provide person-centric model of care in daily operations.
• To monitor clients during treatment to ensure their safety.
• Assist clients in Activities of Daily Living (ADL) activities (e.g., urinary catheterization and urinary drainage system care), accompany clients to the toilet and assist them in elimination needs if necessary.
• To assist clients with other nursing care or first aid (e.g., wound dressing).
• Preparing clients and therapy equipment before each therapy session.
• To assist and/or conduct routine exercises/ group therapy/ activities session as formatted by the therapists.
• Donning and doffing of prosthetics, orthotics etc. when necessary.
• To provide necessary feedback/ information with regards to clients’ behaviour to the therapist.
• To be responsible for up keeping and maintenance of all therapy equipment and report any maintenance and repair required of the equipment.
• To maintain the cleanliness of the department.
• To ensure that the department is locked up at the end of the day.
• To work in liaison with the volunteers who are helping in client activities/sessions.
• To attend and contribute regularly during Staff meetings, Case conferences, In-service and client/caregiver support programmes.
• Any other duties as directed as and when required.

REQUIREMENTS

• At a minimum completion of Secondary education or equivalent
• WSQ Certificate in Healthcare Support (Nursing Care) or relevant certificate preferred.
• A team player with good interpersonal communications skills
• Experience in caring for clients with dementia preferred.

Administration & Operations

• Responsible to ESH Head and Director in all matters pertaining to the administration and programme planning of ESH On-site services.

• Recommend policies and practices for the efficient and effective operation and management of services and assist ESH, Lead and Director in implementing those policies and practices.

• Responsible for achieving key performance indicators in the client reach, outcomes and impact, providing progress reports and assisting in data analysis for planning and reporting purposes.

Service Delivery, Development and Sustainability

• Supervise the programme planning and delivery which include developing / implementing service elements that are evidence-informed and clinical relevance for clients and families.

• Oversee the enrolment of clients into the on-site services.

• Develop and work with the multidisciplinary team, ensuring efficient use of staff and volunteers.

• Responsible for ground sensing to find out the needs of the clients/caregivers in the area (working closely with the Outreach Services Team) and which programmes to prioritise.

Assist the Programme Manager in programme planning and delivery which include developing / implementing activities that are evidence-informed and clinical relevance for clients, caregivers and families.

• Plan client and caregiver training programmes, group activities and/or events

• Conduct pre-post or 6-monthly programme evaluation, update clients’ progress, collate and anlyse statistics, as needed.

• Coordinate or conduct training for clients and caregivers in community living, social and emotional wellbeing, physical maintenance and vocational activities.

• Ensure the safety and wellbeing of the clients.

Networking & Professional Matters

• Engage and partner referral agencies, community organisations and any other relevant agencies, for programming and events

• Participate in events organised or supported by SPD and assist the organisation in developing strong networks with other Social Service Agencies (SSA), community organizations and funding bodies like MSF, SSOs, PA, NCSS, SG Enable.

• Responsible for the booking of facilities within the CC and working with community partners to plan for social inclusion activities

Other Duties

• Any other duties as may be assigned from time to time.

Job Requirement

• A Degree or Diploma in social sciences or related discipline

• Fresh graduates are welcome to apply

• Relevant experience (3 years or more) in managing programmes for people with disabilities would be advantageous, though not mandatory

• Analytical, flexible, resilient, and able to see different perspectives and draw connectivity

• Confident as an independent project/team lead who can foster good teamwork

• Able to work on weekday evenings, Saturdays and/or Sundays

JOB SCOPE/ KEY RESPONSIBILITIES

Support Senior Training Officers in the provision of life and work skills training for trainees in programme. Support the team to achieve improvement in trainees’ independence, work skills and overall wellbeing.

• Assist trainees in performing areas of self-care such as feeding, grooming and toileting which including diaper changing and in maintaining good standards of hygiene.
• Plan and coordinate in the development of therapeutic and training materials for the trainees using a pro-active, collaborative, creative and person-centred approach. The areas of activities and training skills include independent daily living, communication and language, social emotional, community living, social and recreational, and vocational training. To identify trainees that display potential skills for open employment.
• Assist trainees in developing interventions and managing challenging behaviours with Senior Training Officer, Learning Coach, therapist and Psychologist.
• Assist in development and implementation of Individual Training Plans (ITP).
• Assist in maintaining and updating of ITP, training and assessment records of trainees.
• Assist and carry out regular review and updates to caregivers on care needs and applying their training to trainees’ home setting.
• Ensure that centre’s rules pertaining to trainees’ safety, well-being, work hazards and prescribed training procedures are adhered to.
• Carry out proper and regular housekeeping of training space and facilities.
• Assist and ensure the documentation of the trainees’ progress and daily activities and attendance area recorded.
• Assist in conducting work process analysis and propose process modification or redesign to continually improve trainees’ vocational skills, productivity and efficiency.
• Report to Manager on any accident or other incidents during the course of training or carrying out work tasks in Day Activity Centre.
• Any other duties as and when necessary.

REQUIREMENT

• Minimum an “O” level/“A” level/ITE certification, preferably with at least 1-2 years of experience in working with persons with disabilities.
• Relevant experience in the fields of Special Education or Social/Community Services with exposure to youths/adults with disabilities is preferred.
• Relevant experience in vocational training and coaching is an added advantage.
• Demonstrate a commitment to and an understanding of social inclusion as well as the values associated with promoting independence.
• Patient, positive and passionate about working with adults with disabilities.
• Strong commitment of care toward adults with disabilities and a positive mindset towards their development and growth.
• Strong interest and experience in life and vocational skills training and/or coaching for adults with disabilities.
• A self-motivated team player, adaptable and able to multi-task.
• Good communication and people management skills as well as technical ability.
• Meticulous and strong observational skills.

Key Responsibilities

Driving and Client Care

• Ferry client to and from their home and centre for rehabilitation and/or day care programmes.

• Assist client in their ambulation and movement in the centre and during transferring up and down from transport.

• Conduct basic health monitoring support, e.g. temperature check, vitals, etc.

• Assist and guide clients in the performance of their prescribed exercise routines and programmes, both individual and in groups.

• Provide assistance to clients’ basic needs as needed, such as toileting, meals preparation, feeding, etc.

• Uphold infection control and safety protocols at all times.

• Support transportation arrangements for other programme needs, where necessary.

Administration

• Responsible to and liaise with Supervisor in all matters pertaining to administration.

• Report clients’ progress to Supervisor.

• Support documentation duties, where required, such as attendance taking, incident reporting, etc.

Care and Maintenance of Vehicle and Centre

• Maintain cleanliness, basic maintenance, and regular servicing of the vehicle. Ensure workplace cleanliness at all times.

• Report any malfunctioning or wear and tear to Supervisor.

• Ensure safety in driving and in the care of clients at all times.

• Adhere to traffic and workplace safety regulations at all times.

Others

• Assist in general duties at the centre as assigned by supervisor.

• Establish and maintain good working relationship with clients, caregivers and staff.

• Report to Supervisor of any incident or injury sustained by clients or staff or self, that may occur during the course of work.

• Any other duties may be assigned from time to time.

JOB HOLDER REQUIREMENT

• Processes Class 3 Driving License.

• Minimum GCE “O” or “N” Levels. Experience on patient care will be highly advantageous .

• Basic caregiving knowledge and/or certification in healthcare support would be advantageous

• Effective problem-solving skills, good communications and interpersonal skills

• Attend training and in-house education programmes

• Able to perform basic emergency procedures such as control bleeding, application of dressing’s slings and splints, and CPR-AED, etc

• May be expected for duties during weekends, and/or any time after office hours, if deemed necessary

• Capacity to meet the physical demands of the position, including manual handling in client care such as assisting clients with transfers, mobility and positioning, as well as activities involving stooping, bending, lifting, grip strength and other physical requirements related to the role

• Certified medically fit for employment by a registered medical practitioner

The Manager, Therapy Hub plays a key role in strengthening the service ecosystem to support the inclusion of persons with disabilities in the community. This role oversees therapy hub programmes, ensuring the quality, effectiveness, and sustainability of services. The manager will be responsible for programme planning and delivery, team development, stakeholder engagement, data-driven reporting, and compliance with funder and regulatory requirements.

Registered therapists, trained social workers, or psychologists who wish to continue professional practice may allocate up to 20% of their time for direct clinical work.

Job Responsibilities

Program and Operations Management

• Plan, implement, and manage therapy hub services to meet funder and organisational KPIs.
• Lead service design, delivery, and evaluation in collaboration with internal teams and external partner organisations.
• Develop and implement operational policies, workflows and best practice.
• Oversee contract preparation, service agreements, and partnership renewals including conducting biannual/annual reviews with service partners.
• Develop and drive strategic planning efforts for the department e.g. improve service offerings and grow partner base.
• Support marketing and outreach initiatives to increase awareness of services.
• Monitor service quality and compliance with workplace safety, infection control, and sector best practices.
• Coordinate and manage audits, including data preparation and follow-up.

People and Team Development

• Lead and develop administrative staff.
• Provide supervision, coaching, and performance management, including appraisals, career development, and staff development plans.
• Facilitate cross-functional collaboration and cross-disciplinary learning within the division.
• Oversee recruitment, onboarding, assignment planning, deployment of manpower and approval of leave and allowances.
• Foster a team culture focused on continuous improvement, high service standards, and client-centered practices.

Administrative Oversight and Reporting

• Establish and maintain administrative and operating policies to support efficient service delivery and good governance.
• Manage data collection systems to ensure accuracy and completeness for funder reporting. Work with service divisions to compile data for funders reporting.
• Track service outputs and outcomes; prepare timely and accurate reports for funders and internal stakeholders.
• Coordinate with finance and management teams to prepare programme budgets and monitor expenditures and asset replacement.
• Ensure compliance with regulatory requirements related to licensing, safety, and internal controls.

Stakeholders and Client Management

• Serve as a primary liaison with partner organisations, funders, and community stakeholders.
• Manage feedback and queries from partners and stakeholders in a responsive and professional manner.
• Build strategic partnerships and networks to promote inclusive practices and raise awareness of sector enabler initiatives.

Other Duties

• Represent SPD at events and contribute to relevant sector forums and communities of practice.
• Engage in any other duties as may be assigned from time to time.

Job Requirements

1. Master or Bachelor degree in a relevant field would be an advantage (e.g. Healthcare management, Public Health, Allied Health).
2. At least 5 years of experience in healthcare and/or therapy services management.
3. Demonstrated leadership and people management skills to manage service operations and ensure compliance/audit readiness.
4. Strong skills in planning, project management, and monitoring and evaluation (including data analysis and reporting).
5. Excellent communication, interpersonal and stakeholder management skills, with the ability to work across professional groups.

The Social Worker works in the field of Social Work. He/She is qualified and trained to provide interventions, perform community work and update the professional practice in Social Work. He/She will conduct casework, groupwork as well as community development programmes to address service gaps. He/She will need to provide supervision to junior Social Worker(s) and/or Social Work Associate.

Case Work Management

• Conduct needs and intake assessments of client/family and provided social report with recommendations, to allow them to live independently and be participative in the community.

• Conduct case work management for cases of different risk levels.

• Coordinating service referrals and access to community resource.

• Able to provide psycho-emotional support for clients and caregivers

• Build partnerships and collaborate with other agencies to tap on community resources to provide intervention support to clients and empower/enable clients e.g. for the smooth transition of clients back to community, vocational pursuit and/or independent community living etc.

• Participate and contribute professionally as a member of a multi-disciplinary team in SPD. Work with therapists and related staff for client’s needs and involve in case discussions.

• Document sessions/interventions accurately and consistently, and to maintain case files and prepare reports according to the required documentation standard with minimal supervision.

• Conduct closure of cases upon achieving sustainable service outcomes for clients with minimal supervision.

Community Work and Outreach

• Identify the changing trends and needs of clients.

• Initiate and execute outreach activities so that more persons with disabilities can benefit from the department’s programmes.

• Participate in door-knocking outreach operations.

• Participate in stakeholders/partners’ engagement, where appropriate, with the intention to build capability of stakeholders/partners in the community.

Caregiver Support, Groupwork and Training

• Lead and implement caregiver support, conduct psycho-educational training, and organise support groups.

• Conduct and evaluate group works.

• Provide psycho-emotional support for caregivers.

Project Management

• Lead and drive community projects and social work initiatives e.g. caregiver wellness programme, resources, and initiatives.

Professional Development / Supervision

• Participate in developmental programs and supervision for personal and professional growth and development.

• Maintain minimum requirements for renewal of membership with professional association.

• Participate in research.

• Participate in professional courses to acquire specialised knowledge and skills.

Administration & Operations

• Provide data and information for purpose of department’s progress reports, and data analysis for planning and reporting.

• Work on cross-divisional projects as assigned from time to time.

• To support, where needed, in weekday night and weekends outreach and engagement events/activities.

• Any other duties as required/assigned, from time to time, by Reporting Officer.

JOB HOLDER REQUIREMENT & COMPETENCIES

• Possess Degree in Social Work or Degree with a Graduate Diploma in Social Work from an accredited institution.

• Accredited as a Registered Social Worker (RSW)

• Preferably with 2-3 years of social work experience

• Analytical, flexible, resilient and ability to see different perspectives and draw connectivity and suitably make recommendations.

• Committed, responsible, able to work independently and be a contributing team player.

• People-oriented and have good interpersonal skills.

• Effective report writing skills.

• Able to work in the evenings and weekends, where needed.

• To porter clients, such as from the various departments (day care blocks) to the rehab department in accordance to clients’ treatment schedule.
• To ensure the safety and well-being of the clients under your care at all times. To be aware of safety procedures and never to leave clients unattended.
• To provide person-centric model of care in daily operations.
• To monitor clients during treatment to ensure their safety.
• Assist clients in Activities of Daily Living (ADL) activities (e.g., urinary catheterization and urinary drainage system care), accompany clients to the toilet and assist them in elimination needs if necessary.
• To assist clients with other nursing care or first aid (e.g., wound dressing).
• Preparing clients and therapy equipment before each therapy session.
• To assist and/or conduct routine exercises/ group therapy/ activities session as formatted by the therapists.
• Donning and doffing of prosthetics, orthotics etc. when necessary.
• To provide necessary feedback/ information with regards to clients’ behaviour to the therapist.
• To be responsible for up keeping and maintenance of all therapy equipment and report any maintenance and repair required of the equipment.
• To maintain the cleanliness of the department.
• To ensure that the department is locked up at the end of the day.
• To work in liaison with the volunteers who are helping in client activities/sessions.
• To attend and contribute regularly during Staff meetings, Case conferences, In-service and client/caregiver support programmes.
• Any other duties as directed as and when required.

REQUIREMENTS

• At a minimum completion of Secondary education or equivalent
• WSQ Certificate in Healthcare Support (Nursing Care) or relevant certificate preferred.
• A team player with good interpersonal communications skills
• Proficient in English or Chinese. Ability to converse in local dialects will be an advantage.
• Experience in caring for clients with dementia preferred.

JOB SUMMARY

The Manager/Assistant Manager will be responsible for managing the day-to-day operations of the Senior Care Centre at Canberra, ensuring that high-quality care is provided to the clients in the programme. The Manager/Assistant Manager will work closely with the Reporting Officer to ensure that the centre's policies and procedures are followed and that the centre meets all relevant regulations. Additionally, the Manager/Assistant Manager will be responsible for providing support and guidance to the centre's staff to ensure that they are equipped to provide the best possible care to our clients.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

· Responsible to management in all matters pertaining to administration, operations and control of the centre

· Assist management in developing and implementing policies and procedures to ensure that the centre meets all relevant regulatory requirements

· Assist in preparing annual budget for the centre

Service Development & Sustainability

· Assist in programme planning and services review of the programmes. Together with management, may be involved with strategic planning for development of the centre based on the needs of the clients (e.g. rehabilitation initiatives, active ageing models, dementia care, etc)

Networking

· Participate in outreach to referral agencies, community organisations and hospitals for client referrals to the centre

Operations/Professional Matters

· Supervise a multidisciplinary professional team including social workers, therapists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adult and elderly with disabilities

· Assist management by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes

· Track the achievement of key performance indicators by providing progress reports and data analysis for planning and reporting purposes

· Provide leadership and guidance to the staff, including setting performance targets and providing regular feedback and coaching

· Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies

Other Duties

· Any other duties as may be assigned from time to time

JOB HOLDER REQUIREMENT

• Bachelor's degree in any discipline related to business or health administration from a good University

• At least three years of experience in a senior care centre or a related field

• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team

• A preferred understanding and knowledge of the sector and dynamics

• Excellent communication, interpersonal and leadership skills

• Strong organizational, problem-solving and decision-making skills

• A commitment to service excellence and the highest standards of professionalism

• A strong sense of empathy and compassion for seniors and their families

RESPONSIBILITIES

· To porter clients, such as from the various departments (day care blocks) to the rehab department in accordance to clients’ treatment schedule.

· To ensure the safety and well-being of the clients under your care at all times. To be aware of safety procedures and never to leave clients unattended.

· To provide person-centric model of care in daily operations.

· To monitor clients during treatment to ensure their safety.

· Assist clients in Activities of Daily Living (ADL) activities (e.g., urinary catheterization and urinary drainage system care), accompany clients to the toiletand assist them in elimination needs if necessary.

· To assist clients with other nursing care or first aid (e.g., wound dressing).

· Preparing clients and therapy equipment before each therapy session.

· To provide necessary feedback/ information with regards to clients’ behaviour to the therapist.

· To be responsible for up keeping and maintenance of all therapy equipment and report any maintenance and repair required of the equipment.

· To maintain the cleanliness of the department.

· To ensure that the department is locked up at the end of the day.

· To work in liaison with the volunteers who are helping in client activities/sessions.

· To attend and contribute regularly at the following:

1. Staff meetings
2. Case conference
3. In-service and client/caregiver support programmes.

REQUIREMENTS

· At a minimum completion of Secondary education or equivalent

· WSQ Certificate in Healthcare Support (Nursing Care) or relevant certificate preferred.

· A team player with good interpersonal communications skills

· Experience in caring for clients with dementia preferred.

Key Responsibilities

Driving and Client Care

• Ferry client to and from their home and centre for rehabilitation and/or day care programmes

• Assist client in their ambulation and movement in the centre and during transferring up and down from transport.

• Conduct basic health monitoring support, e.g. temperature check, vitals, etc.

• Assist and guide clients in the performance of their prescribed exercise routines and programmes, both individual and in groups.

• Provide assistance to clients’ basic needs as needed, such as toileting, meals preparation, feeding, etc.

• Uphold infection control and safety protocols at all times.

• Support transportation arrangements for other programme needs, where necessary.

Administration

• Responsible to and liaise with Supervisor in all matters pertaining to administration.

• Report clients’ progress to Supervisor.

• Support documentation duties, where required, such as attendance taking, incident reporting, etc.

• Care and Maintenance of Vehicle and Centre

• Maintain cleanliness, basic maintenance, and regular servicing of the vehicle. Ensure workplace cleanliness at all times.

• Report any malfunctioning or wear and tear to Supervisor.

• Ensure safety in driving and in the care of clients at all times.

• Adhere to traffic and workplace safety regulations at all times.

Others

• Assist in general duties at the centre as assigned by supervisor.

• Establish and maintain good working relationship with clients, caregivers and staff.

• Report to Supervisor of any incident or injury sustained by clients or staff or self, that may occur during the course of work.

• Any other duties may be assigned from time to time.

REQUIREMENT

• Processes Class 3 Driving License.

• Minimum GCE “O” or “N” Levels with at least 1 year working experience on patient care.

• Basic caregiving knowledge and/or certification in healthcare support would be advantageous

• Able to perform basic emergency procedures such as control bleeding, application of dressing’s slings and splints, and CPR-AED, etc

• Effective problem-solving skills, good communications and interpersonal skills

• Attend training and in-house education programmes

• May be expected for duties during weekends, and/or any time after office hours, if deemed necessary

• Capacity to meet the physical demands of the position, including manual handling in client care such as assisting clients with transfers, mobility and positioning, as well as activities involving stooping, bending, lifting, grip strength and other physical requirements related to the role

The Take-A-Break (TAB) programme offers subsidised respite care, giving caregivers time to rest and recharge with peace of mind.

Summary:

To lead administrative support, service development and evaluation of Take-a-Break programme.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Administration & Operations

• Responsible to programme manager and division director in all matters pertaining to the administration and programme planning of TAB.
• Recommend policies and practices for the efficient and effective operation and management of services and assist in implementing those policies and practices.
• Handles Information & Enquiry and conduct assessment to recommend outcome of a referral to TAB.
• Responsible for achieving key performance indicators in the client reach, outcomes and impact. This includes completion of progress reports and assisting in data analysis for planning and reporting purposes in a timely manner.
• Collaborate with and respond to funder on any queries on TAB programme cases.
• Provide administrative support and coverage to other TAB colleagues.

Service Development and Sustainability

• Supervise the programme planning and delivery which includes developing/implementing service elements that are evidence-informed and clinical relevance for clients and families.
• Take responsibility for ground sensing to find out the needs of the clients/caregivers in the area
• Collaborate with funder and appointed service providers to identify service pain points and work towards solutioning.

Networking & Professional Matters

• Network, participate and contribute professionally through work with relevant professionals and stakeholders that involves TAB programme.
• Represent TAB to undertake outreach efforts to referral agencies, community organisations and any other relevant agencies
• Supervise TAB colleagues that may include social worker, programme assistant and social work associate and work with caregivers/clients to offer services to the clients.

Other Duties

• Any other duties as may be assigned from time to time.

JOB HOLDER REQUIREMENT

• A degree in any discipline related to social sciences or related disciplines
• At least 3 years of relevant working experience in administrative work or managing programmes for people with disabilities
• Analytical, flexible, resilient and ability to see different perspectives and draw connectivity
• Confident as an independent project/team lead who can foster good teamwork

The Manager/Assistant Manager will be responsible for managing the day-to-day operations of the Senior Care Centre at Canberra, ensuring that high-quality care is provided to the clients in the programme. The Manager/Assistant Manager will work closely with the Reporting Officer to ensure that the centre's policies and procedures are followed and that the centre meets all relevant regulations. Additionally, the Manager/Assistant Manager will be responsible for providing support and guidance to the centre's staff to ensure that they are equipped to provide the best possible care to our clients.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

· Responsible to management in all matters pertaining to administration, operations and control of the centre

· Assist management in developing and implementing policies and procedures to ensure that the centre meets all relevant regulatory requirements

· Assist in preparing annual budget for the centre

Service Development & Sustainability

· Assist in programme planning and services review of the programmes. Together with management, may be involved with strategic planning for development of the centre based on the needs of the clients (e.g. rehabilitation initiatives, active ageing models, dementia care, etc)

Networking

· Participate in outreach to referral agencies, community organisations and hospitals for client referrals to the centre

Operations/Professional Matters

· Supervise a multidisciplinary professional team including social workers, therapists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adult and elderly with disabilities

· Assist management by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes

· Track the achievement of key performance indicators by providing progress reports and data analysis for planning and reporting purposes

· Provide leadership and guidance to the staff, including setting performance targets and providing regular feedback and coaching

· Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies

Other Duties

· Any other duties as may be assigned from time to time

JOB HOLDER REQUIREMENT

• Bachelor's degree in any discipline related to business or health administration from a good University

• At least three years of experience in a senior care centre or a related field

• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team

• A preferred understanding and knowledge of the sector and dynamics

• Excellent communication, interpersonal and leadership skills

• Strong organizational, problem-solving and decision-making skills

• A commitment to service excellence and the highest standards of professionalism

• A strong sense of empathy and compassion for seniors and their families

OTHERS

• Working Location: Canberra