Total 27 job vacancies by Pccw Solutions Insys Pte. Ltd.

As a Cloud FinOps Specialist within our Managed Services Provider (MSP) division, you will occupy a critical bridge between cloud operations, finance, and client success. You will help clients control, optimize, and govern cloud spending across multiple cloud platforms.

Your mission is two-fold: ensuring our operational inventory perfectly aligns with our contractual obligations (preventing uncompensated service delivery) and acting as a strategic advisor to help our clients maximize the value of their cloud investment.

 Key Responsibilities:

1. MSP Operational Excellence: Inventory & Scope Governance

• Contractual Reconciliation: Perform quarterly audits to ensure the cloud resource inventory (AWS, Azure, GCP) matches the assets listed in the Client Service Agreement.
• Revenue Leakage Prevention: Identify "Scope Creep" by detecting new or unmapped resources that the MSP is managing but not yet charging for under the current management fee.
• Asset Lifecycle Management: Monitor the lifecycle of resources from provisioning to decommissioning to ensure the MSP is only responsible for active, contracted Configuration Items (CIs).
• Tagging Policy Enforcement: Design and enforce a cross-cloud tagging taxonomy to ensure 100% visibility into which resources belong to which contract, business unit, or service tier.
• Commitment Utilization: Oversee the allocation of Reserved Instances (RIs) and Savings Plans across the multi-tenant environment to ensure contractual performance targets are met.

2. Client Value Delivery: Cost Optimization & Advisory

• Right-Sizing & Modernization: Analyze client usage patterns to provide actionable recommendations for downsizing over-provisioned resources or moving to more cost-effective instance families.
• Waste Elimination: Automate the identification and removal of orphaned resources, such as unattached storage volumes, old snapshots, and idle load balancers.
• Strategic Reporting: Develop and present "Showback" or "Chargeback" reports that provide clients with a clear view of their spending by department, project, or application.
• Anomaly Detection: Configure and monitor real-time spend alerts to protect clients from "bill shock" caused by misconfigurations or unauthorized resource spikes.
• Consolidate billing/usage multi cloud data into a unified view to support governance, forecasting, and executive reporting.

Required Experience & Skills:

• Professional Experience: 5 years in Cloud Operations, IT Asset Management (ITAM), or Cloud Financial Management, preferably within an MSP or System Integrator environment.
• Multi-Cloud Proficiency: Deep functional knowledge of billing constructs and resource management across AWS, Azure, and Google Cloud, focusing on cloud cost management / FinOps / cloud operations / cloud billing analytics (multi‑cloud preferred). Ability to normalise and explain usage and cost drivers across
• Technical Literacy: Proficiency in using cloud-native tools (AWS Cost Explorer, Azure Cost Management).
• Data Analysis: Strong ability to manipulate large datasets using Excel (Pivot Tables, Power Query) or SQL to identify inventory discrepancies.
• Governance Mindset: Strong understanding of ITIL processes, particularly Service Configuration Management and Financial Management for IT Services.
• Prior MSP / service provider exposure (billing reconciliation, agreements, governance) strongly preferred.
• Strong stakeholder management across Finance/Engineering/Service Delivery; ability to influence decisions using data.

We are seeking a highly skilled and motivated Network L2 Engineer to join our ICT Infrastructure team. As a Network L2 Engineer, you will be responsible for the day-to-day operation and maintenance of our network infrastructure, which includes Palo Alto and Check Point firewalls, Cisco switches, Alcatel, Aruba ClearPass Policy Manager (CPPM), and other related devices. You will play a critical role in ensuring the availability, performance, and security of our network services.

Key Responsibilities:

1. Network Maintenance and Support

• Perform routine maintenance tasks on LAN and WLAN network devices, including firmware updates, patches, and configurations.
• Troubleshoot and resolve network issues, ensuring minimal downtime.
• Monitor network performance and proactively address bottlenecks or anomalies.

2. Firewall Management

• Configure, manage, and maintain Palo Alto and Check Point firewalls to ensure network security.
• Implement and maintain firewall policies to control traffic and protect against threats.

3. Switch Management

• Configure and manage Cisco switches, ensuring optimal performance and network segmentation.
• Troubleshoot and resolve LAN/WAN connectivity issues.

4. Access Control and Authentication

• Administer Aruba ClearPass Policy Manager (CPPM) for user authentication and access control.
• Ensure compliance with security policies and standards.

5. Documentation

• Maintain accurate and up-to-date network documentation, including diagrams, configurations, and asset inventory.

6. Collaboration

• Collaborate with other teams, including system administrators and security experts, to achieve common network goals.

7. Security Compliance

• Ensure that network configurations and policies comply with industry best practices and security standards.

Qualifications & Requirements:

• Experience: 3-8+ years of experience in network engineering or infrastructure operations.

• Technical Proficiency:

  • Firewalls: Proven hands-on experience with Palo Alto and Check Point platforms.

  • Switching: Strong working knowledge of Cisco routing and switching.

  • Access Control: Proficiency in managing Aruba ClearPass (CPPM) or similar NAC solutions.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

• Preferred certifications include CCNP, PCNSA/PCNSE (Palo Alto), CCSA/CCSE (Check Point), or Aruba Certified Mobility Professional (ACMP).

• Strong analytical thinking, excellent documentation habits, and a collaborative mindset for working within a cross-functional IT team.

Role Summary

The Infrastructure Project Manager is responsible for end‑to‑end delivery of a large‑scale, highly critical infrastructure program spanning on‑premises, security, monitoring and ITSM platforms. The role oversees complex, multi‑phase implementation activities from design through implementation, testing, operational readiness and handover, ensuring scope, schedule, budget and quality objectives are consistently met.

Key Responsibilities

• Lead overall project planning and execution across infrastructure domains (compute, storage, network, security stack, Kubernetes platforms, monitoring, ITSM, backup and related tools) for a multi‑phase program.
• Develop and maintain the integrated project plan, including milestones across design, build, configuration, integration, testing and final handover.
• Collaborate with the Project Director to prepare concise, outcome‑focused status reports and presentations for the Project Steering Committee, highlighting key achievements, upcoming milestones, risks and required decisions.
• Drive effective internal stakeholder management across architecture, infrastructure, security, application, operations, and service management teams to align priorities, resolve issues and remove delivery roadblocks.
• Manage external stakeholders including OEMs, implementation partners, vendors and service providers to ensure deliverables, timelines, SLAs and contractual obligations are met.
• Coordinate and facilitate working sessions with multiple SMEs (e.g. network, security, platform, monitoring, ITSM, backup) to identify technical inputs, inter‑dependencies, resource needs and implementation sequencing.
• Use project management tools (e.g. Jira, Confluence, or equivalent) to manage epics, user stories, tasks, RAID logs and to provide real‑time visibility of project progress and dependencies to stakeholders.
• Establish and maintain a structured RAID (Risks, Assumptions, Issues, Dependencies) register; proactively track project risks, perform impact assessment and define/drive mitigation and contingency strategies.
• Oversee change management and release planning in coordination with operations and security teams, ensuring adherence to governance, compliance and audit requirements.
• Ensure proper documentation is produced and maintained (HLD/LLD, implementation runbooks, cutover plans, test plans, configuration baselines, operational handover documents).
• Support budget tracking, forecasting and vendor effort validation in collaboration with the Project Director and PMO.
• Ensure readiness of operations teams through training, knowledge transfer and clear definition of support models, SLAs and escalation paths before handover.

Stakeholder & Communication Focus

• Build strong relationships with internal stakeholders along with the Project Director (CIO/CTO office, infrastructure and security heads, application owners, operations leads) to ensure alignment to strategic objectives and risk appetite.
• Prepare clear, executive‑level updates and dashboards for Steering Committee meetings, focusing on scope, schedule, budget, risks, issues, and decision points.
• Act as the primary coordination point between internal teams and external vendors/OEMs, ensuring expectations, timelines and responsibilities are clearly understood and agreed.
• Facilitate resolution of cross‑team issues and conflicts, escalating promptly to the Project Director or Steering Committee when necessary.

Required Skills and Experience

• 10–15 years of proven experience managing large‑scale, mission‑critical infrastructure projects or programs in complex enterprise environments.
• Demonstrated experience managing projects that span multiple technology domains such as data center infrastructure, network and security, virtualization/hypervisors, Kubernetes or container platforms, security tooling (HSM, PAM, vulnerability management, endpoint protection, DLP), monitoring/observability (e.g. Splunk, AppDynamics) and ITSM platforms (e.g. BMC Helix, OpenText).
• Strong track record in managing a broad stakeholder landscape including internal leadership, cross‑functional technical teams and multiple external vendors and partners.
• Strong ability to develop and oversee detailed project budgets, track actual costs against forecasts, optimize resource allocation, and implement corrective actions as needed to ensure delivery remains within approved financial and resourcing constraints.
• Experienced using modern project management and workflow tools (e.g. Jira, Confluence, MS Project, or equivalent) for planning, tracking, reporting and dependency management.
• Excellent communication, facilitation and presentation skills, with the ability to distil complex technical topics into concise messages for senior stakeholders.
• Strong analytical and problem‑solving skills with a proactive, risk‑aware mindset and the ability to balance timeline, quality, and security/compliance considerations.
• Singaporean only.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline; Master’s degree is an advantage.
• Professional project management certification is mandatory (e.g. PMP, PRINCE2 Practitioner, or equivalent).
• Additional certifications in Agile/SAFe, ITIL or cloud/infrastructure technologies will be an added advantage.

We are seeking an experienced IT Security Manager (ITSM) to lead the implementation of IT Security Strategy across on-premises and cloud environments. The ideal candidate will work closely with internal IT teams and external vendors to uphold and enhance our cybersecurity posture.

Key Responsibilities:

1. Incident Response & Security Monitoring

• Work closely with SIRO/SIRM, IT Security Officer (ITSO) and SOC to monitor, detect, and respond to threats on-premises and on cloud.
• Lead Security Incident Response (IR) and post-mortem analyses for cybersecurity incidents arising from security threat events.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

2. Security Product Management

• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).

3. Security Governance & Compliance

• Lead and conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

4. Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

5. Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

6. Collaboration and Stakeholder Management

• Provide guidance and mentor a team of IT Security Officers (ITSOs).
• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security practices with organizational cybersecurity strategies and compliance requirements.

Requirements:

Education & Experience

• Bachelor’s degree in information security, Computer Science, or related field.
• Minimum 5 years of experience in IT Security leadership role, with preferably 1 year in Cloud Security.
• Singaporean only.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM or CISA is a must.
• Cloud certifications such as CCSP, AWS Certified Security, Specialty, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.

We are seeking a highly motivated SolarWinds/Network Monitoring Engineer to support the administration, optimization, and continuous improvement of enterprise monitoring, observability, patch management, and log management platforms. The successful candidate will be responsible for maintaining monitoring tools, supporting infrastructure operations, troubleshooting complex issues, and collaborating with cross-functional teams to ensure system availability, performance, and security.

Responsibilities:

Monitoring& Tool Administration

• Perform day-to-day administration and maintenance of enterprise monitoring and management platforms, including SolarWinds and BMC solutions.
• Monitor system performance, availability, connectivity, and data integrity across the monitoring environment.
• Conduct regular health checks and ensure optimal performance of monitoring infrastructure.
• Configure and maintain monitoring policies, thresholds, alerts, notifications, and automated actions.

Platform Maintenance & Upgrades

• Plan, coordinate, and execute periodic platform upgrades, patches, and enhancements.
• Perform post-maintenance validation and functionality testing following monthly server patching activities.
• Support monthly automated patch deployment activities across customer environments.
• Ensure monitoring platforms remain compliant with security and operational standards.

Incident& Problem Management

• Investigate, troubleshoot, and resolve complex technical issues affecting monitoring platforms.
• Collaborate with internal infrastructure, network, database, and security teams to identify root causes and implement corrective actions.
• Escalate issues to vendors where required and manage incidents through to successful resolution.
• Prepare Root Cause Analysis (RCA) reports for critical incidents and service disruptions.

Security& Compliance

• Work closely with Security teams to remediate vulnerabilities identified within monitoring and management tools.
• Support security audits, compliance reviews, and vulnerability management activities.
• Ensure monitoring systems comply with organizational security policies and operational requirements.

System Integration & Reporting

• Collaborate with Server, Network, Database, and Application teams to onboard and configure devices, applications, and services into monitoring platforms.
• Configure monitoring solutions for infrastructure, applications, and network devices.
• Design and develop custom dashboards, reports, and analytics based on operational and business requirements.
• Create customized log management reports to support security monitoring and compliance initiatives.

Automation& Continuous Improvement

• Identify opportunities to automate operational processes and improve monitoring efficiency.
• Enhance monitoring coverage, alert quality, and operational visibility across enterprise environments.
• Contribute to continuous improvement initiatives, knowledge management, and operational best practices.

Requirements:

• Minimum 3–5 years of experience in Infrastructure Monitoring, Network Operations, Systems Administration, or related technical support roles.
• Hands-on experience administering SolarWinds and/or BMC monitoring solutions in enterprise environments.
• Experience supporting mission-critical monitoring and management platforms.
• Experience in handling SolarWinds, BMC Monitoring Solutions or Log Management and Patch Management Platforms.
• Strong understanding of TCP/IP, DNS, DHCP, Routing, Switching, and Firewall concepts.
• Experience monitoring network devices and troubleshooting connectivity issues.
• Familiarity with SNMP, Syslog, WMI, NetFlow, and related monitoring protocols.

Preferred Qualifications:

• SolarWinds Certified Professional (SCP)
• ITIL V3/V4 Foundation Certification
• Experience supporting large-scale enterprise or government environments

About the Role:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

You will manage day-to-day cloud operations, drive complex migration roadmaps, and act as the principal custodian of infrastructure security, ensuring strict adherence to Singapore public sector compliance frameworks (e.g., IM8). The ideal candidate has an expert command of AWS, a service-oriented mindset tailored for public sector tenants, and a proven track record of handling high-stakes public sector IT delivery.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted, and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Key Competencies:

• Strong leadership and decision-making under pressure
• Excellent stakeholder and communication skills 
• Deep understanding of service delivery and security and process governance
• Ability to balance operations, security, and business priorities
• Exceptional capabilities in managing multi-disciplinary engineering teams under high-pressure SLA environments.

Good to haves:

• Relevant specialized certifications: AWS Certified Solutions Architect – Professional or AWS Certified Security – Specialty.
• Certifications in IT service management (e.g., ITILv4).
• Hands-on experience with GovTech stack platforms such as Container Stack (CStack) or automated policy-as-code deployment engines.

Role Summary

Responsible for design, deployment, and operational management of database platforms across AWS, Microsoft Azure, and on-premises environments, covering both project implementation and day-to-day BAU operations.

Key Responsibilities

• Experience in Design and deploy Microsoft SQL Server solutions on Azure (Azure VM, SQL MI, Azure SQL Database), AWS (EC2, RDS) and on-premises Microsoft SQL Server environments
• Hands on with Database Administration tasks monitoring, patching, upgrades, and configuration management across all platforms
• Manage native Microsoft SQL Server backups (full, differential, transaction log) and cloud-native backup solutions including Azure Backup for Microsoft SQL VMs and Azure SQL MI
• Configure and maintain LTR (Long-Term Retention), PITR (Point-in-Time Restore), and YTR (Yearly Retention) policies aligned to data retention and compliance requirements
• Manage TDE (Transparent Data Encryption) certificate lifecycle — creation, backup, rotation, and secure escrow — across on-premises, EC2/Azure VM, and managed cloud database services
• Conduct regular restore tests and DR drills, maintaining documented RTO/RPO targets
• Manage database security including logins, RBAC, auditing, Azure Key Vault integration for customer-managed keys (CMK), and SQL Server Audit configuration
• Perform query tuning, index management, and performance analysis using Query Store, Extended Events, AWS Performance Insights, and Azure SQL Intelligent Insights
• Automate routine DBA tasks using T-SQL and PowerShell, support database deployments
• Meet Security Compliance with Hardening Baselines, Auditor-General's Office (AGO), IM8 (Instruction Manual 8) and Vulnerability Management
• Provision and manage cloud database infrastructure using Terraform, ARM templates, or Bicep
• Create and maintain technical documentation including architecture design, runbooks, and SOP documents
• Thrives in a fast-paced, rapidly evolving cloud environment, adapting quickly to shifting priorities, new technologies, and changing business requirements
• Effectively manages multiple concurrent workloads balancing implementation projects, BAU operations, and incident response with the ability to context-switch seamlessly across teams and platforms
• Collaborate with various Application Project Managers, development teams, participate in on-call rotation for critical Database incident response, and deliver root cause analysis
• Possesses strong verbal and written communication skills, with the ability to convey complex technical concepts clearly to both technical peers and non-technical stakeholders
• Demonstrates strong self-organisation and the ability to independently plan, prioritise, and execute database engineering tasks with minimal supervision

Technical Skills Required

• Azure: SQL Server on Azure VM, Azure SQL MI, Azure SQL Database, Elastic Pools, Failover Groups, Geo-Replication, Azure Monitor, Azure Defender for SQL
• AWS: SQL Server on EC2, RDS for SQL Server, Multi-AZ, EBS storage, CloudWatch, IAM, Secrets Manager
• On-Premises: SQL Server 2016–2022, Always On AG, FCI, Log Shipping, SQL Server Agent
• Backup & Recovery: Native SQL backup, Azure Backup, LTR/PITR/YTR, Veeam/Commvault (advantageous)
• Security: TDE certificate management, Azure Key Vault (CMK), Dynamic Data Masking, Always Encrypted, Row-Level Security
• Scripting & Automation: T-SQL, PowerShell (essential); Python, Terraform, ARM/Bicep, Git (advantageous)

Technical Certifications

• Preferred: DP-300 (Administering Relational Databases on Microsoft Azure), DBS-C01 (AWS Certified Database Specialty)
• Advantageous: AZ-104 (Microsoft Azure Administrator), AWS SAA-C03 (AWS Certified Solutions Architect – Associate)

Experience & Education

• 7+ years database administration/engineering experience
• 4+ years managing cloud-hosted databases on AWS or Azure
• Degree in Computer Science, IT, or related field; equivalent experience considered

Key Responsibilities:

• Service Delivery Management - Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent must haves.
• Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

• Implement, Manage and Support AWS VPC, EC2, Cloudwatch, RDS, Security and Glass panel remediation, and Azure Cloud
• Integrate AWS VPC and AWS Cloud to external systems
• Windows Server 2008/2008 R2/2012/2012 R2/2016/2019 Standard/Enterprise administration, backup with restore and upgrade
• Windows Domain administration and setup
• Windows Server patch and security management
• Proficient in all latest windows operation system, server, network configuration & setup
• Other Third-Party Software Administration (e.g Third Sight, etc)
• Coordination for any server activities (e.g hardware replacement)
• Application setup & configuration
• Application deployments (bulk of the work)
• Monthly & Ad-hoc security patching (Windows, ESXi, Linux)

You bring

• Min. 4-5 years of Cloud experience, preferable in SI environment
• Preferably with Cloud certification, for example AWS Cloud solutions architect, Azure cloud practitioner etc.
• MS Excel knowledge for preparing monthly reports
• Flexible to work onsite from customer location

Lenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region. We partner with governments and enterprises to achieve digital transformation excellence, driving business growth through our market-leading solutions and industry best practices. As a proud member of Lenovo Group, we have unlocked new synergies with Lenovo’s global reach and technological capabilities, focusing on AI, data practice and cloud. With our 4,000+ team of domain experts and a strong network of ecosystem partners, LPS is committed to providing cutting-edge AI-powered solutions and data practice to enable organizations excel in their digital journey

In this new role, you will be required to support a critical project during the Day-1 deployment and migration phase, as well as provide Day-2 BAU coordination support to handle user queries during the migration period.

Responsibilities:

The role will focus on coordinating the Job Verification Template process, stakeholder follow-ups, template validation, and tracking/reporting, ensuring that the required information for migration readiness is collected, verified, and tracked in a timely manner.

1. Job Verification Template Coordination

• Manage and maintain the Job Verification Templates required for system onboarding and migration preparation.
• Distribute templates to system owners and application teams.
• Track submissions and monitor return status of templates from stakeholders.

2. Returned Template Compilation and Consolidation

• Compile returned templates from users and consolidate the information into the central project tracking repository.
• Maintain organized records of submitted templates for tracking and reporting purposes.

3. Data Sanity Check and Validation

• Perform basic data sanity checks on submitted templates to ensure completeness, consistency, and correctness of the information provided.
• Identify missing, incomplete, or incorrect entries in the templates.

4. Targeted Follow-up and Amendments

• Follow up with specific system owners or users to clarify incomplete or inconsistent information.
• Coordinate with users to update, amend, and resubmit corrected information where required.

5. User Query Management

• Respond to user emails and queries related to Job Verification Templates and migration preparation.
• Provide guidance to users on completing the required templates.

6. Tracking and Reporting

• Maintain a centralized tracking list of submitted, outstanding, and corrected templates.
• Consolidate status updates and prepare progress reports for project management tracking and reporting.

7. Day-2 BAU Support During Day-1 Migration Phase

• Assist in handling user queries and coordination during Day-1 migration activities.
• Support communication between users, engineers, and project teams regarding migration-related matters.
• Track issues, queries, and follow-ups raised by users during the migration phase.

Requirements:

• Strong Microsoft Excel skills (data consolidation, tracking lists, filtering, validation, and reporting).
• Good proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Outlook).
• Strong organizational and coordination skills with attention to detail.
• Ability to manage multiple follow-ups and track outstanding items across stakeholders.
• Good written and verbal communication skills for handling user queries and email coordination.
• Ability to perform basic data validation and information checking.

We are looking for a highly motivated and experienced Associate Director, Sales to lead business development efforts for our Singapore Public Sector Accounts. The ideal candidate will have a proven track record of success in sales and business development, with good knowledge of the industry and a clear understanding of its challenges. You will drive revenue growth by identifying new business opportunities, cultivating relationships with key decision-makers, and delivering tailored solutions that meet client needs.

Key Responsibilities:

• Develop and implement a strategic business development plan focused on assigned ministry.
• Identify high-value target accounts/agency and pursue new business opportunities.
• Build and maintain strong relationships with key decision-makers at target accounts.
• Understand and effectively communicate our service offerings to executives, ensuring alignment with client needs.
• Collaborate with cross-functional teams to design and deliver customized solutions.
• Maintain a strong sales pipeline and consistently meet or exceed revenue targets.
• Provide regular updates on sales performance and market trends to leadership.
• Stay informed about industry trends, regulations, and the competitive landscape.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Security clearance to work on public sector projects.
• 10-15 years of experience in business development or sales, with a proven track record of exceeding sales goals.
• Strong knowledge of the Singapore public sector and an established network of contacts.
• Proven ability to build and maintain relationships with C-suite executives and key decision-makers.
• Excellent communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Experience with consultative selling methodologies and solution-based selling.
• A strategic thinker who can communicate a vision and align solutions across multiple business areas.
• Skilled in generating leads through various methods, including networking, cold outreach, industry events, and strategic partnerships.

We are seeking an experienced IT Security Officer (ITSO) to manage incidents, assess vulnerabilities, ensure policy compliance, and safeguard IT and network assets. The ideal candidate will work closely with internal IT teams and external vendors to uphold cybersecurity posture and compliance requirements.

Key Responsibilities:

Incident Response & Security Monitoring

• Track, manage, and escalate cybersecurity incidents and critical security threat events as required.
• Conduct information security awareness trainings to cultivate a security-conscious culture among staff.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

Security Product Management

• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).
• Analyse vulnerability scan results, recommend remediation actions, and track resolution status.
• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform onboarding and vulnerability scanning of computing devices before connecting to the corporate network to ensure compliance with cyber hygiene standards.

Security Governance & Compliance

• Conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

Collaboration and Stakeholder Management

• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Provide security advisory and recommendations to support projects and system implementations.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security-by-design principles, cybersecurity strategies and compliance requirements.

Qualifications:

Education & Experience

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related discipline.
• Minimum 3 years of experience in Security Operations.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response (IR) processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM are preferred.
• Cloud certifications such as CCSP, AWS Certified Security, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.

Overview

In this role, you will manage assigned IT projects and selected IT operational activities to ensure adherence to budget, schedule, scope, and compliance requirements. You will be responsible for end-to-end project delivery—from initiation through implementation and operational handover—while also overseeing ongoing infrastructure operations such as security reviews, health checks, change management, and vendor coordination.

Responsibilities:

Project Delivery & Governance

• Ensure all projects are delivered on time, within scope, within budget, and in compliance with organizational and regulatory standards.
• Develop and maintain project scopes, objectives, and detailed project plans, involving all relevant stakeholders and ensuring technical feasibility.
• Gather, analyze, and plan business and technical requirements, aligned with approved standards and enterprise architecture.
• Monitor project progress and performance using appropriate systems, tools, and reporting mechanisms.
• Apply structured change management and verification techniques to manage changes in project scope, schedule, cost, and quality.
• Manage project issues, risks, dependencies, and escalations, ensuring timely resolution.
• Create and maintain comprehensive project documentation, including governance papers, status reports, RAID logs, and handover documents.
• Support project budgeting, cost tracking, and financial reporting, including IT contract, procurement, and payment management.

IT Operations & Infrastructure Oversight

• Oversee and coordinate IT operational activities post-implementation, ensuring smooth transition from project delivery to steady-state operations.
• Conduct and manage infrastructure reviews, including:

- Security posture and compliance reviews

- System and infrastructure health checks

- Capacity, availability, and performance monitoring

• Ensure daily, weekly, and monthly operational reporting for infrastructure, including uptime, incidents, problems, and service performance metrics.
• Support and govern change management processes (Change Requests, impact assessments, approvals, implementation, and post-change reviews).
• Coordinate and support incident and problem management activities in collaboration with operations teams and vendors.
• Ensure compliance with audit, regulatory, and cybersecurity requirements, particularly for infrastructure and security-related environments.

Stakeholder & Vendor Management

• Manage relationships with clients, internal stakeholders, and external vendors to ensure alignment and delivery of outcomes.
• Establish and maintain strong partnerships with third-party vendors and service providers, including review of SLAs, KPIs, and performance.
• Coordinate vendor activities across project delivery and operational support, ensuring accountability and service quality.
• Support vendor onboarding, renewals, contract variations, and compliance with organizational policies.

Requirements:

• 5–10 years of experience in IT with exposure to both project delivery and IT operations.
• Strong experience managing projects in the Public Sector / Whole-of-Government (WOG) environment.
• Proven experience across full project & operational lifecycle, from project initiation through implementation and operational handover and Operation & Support.
• Experience managing infrastructure-related projects, including:

- Security and compliance reviews

- Audit and regulatory requirements

- Exposure to cybersecurity solutions and controls

• Solid understanding of IT service management and operational processes, including:

- Infrastructure health checks and monitoring

- Daily operational reporting

- Change management and incident coordination

- Service Level management

• Strong experience working with internal teams, external customers and vendors, including multi-vendor environments.
• Excellent communication, stakeholder management, and documentation skills.
• Ability to manage project & operation concurrently while supporting ongoing operational responsibilities.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities:

Service Delivery Leadership & Governance

• Provide overall leadership for service delivery across multiple government accounts under the GCC and hybrid infrastructure environment.
• Define, implement, and enforce service governance frameworks in alignment with GovTech’s ICT standards, IM8, and Ministry-level SLAs.
• Lead the end-to-end delivery lifecycle—covering incident, problem, change, and release management—ensuring consistent adherence to service protocols and escalation paths.
• Establish and maintain robust “maker-checker” and audit-ready processes to ensure accountability and compliance.

Stakeholder & Agency Engagement

• Serve as the senior point of contact for agency CIOs, IT Heads, and GovTech cluster leads, ensuring transparent communication and proactive escalation management.
• Conduct monthly and quarterly service reviews (QSRs) with agencies, highlighting operational performance, incident trends, remediation status, and improvement plans.
• Partner with GovTech and internal delivery teams to ensure alignment of service outcomes with national digital strategies and agency transformation goals.
• Build trusted executive relationships, providing strategic advisory on automation, observability, and cybersecurity readiness.

Operational Excellence & Service Transformation

• Drive automation and AIOps adoption (e.g., observability dashboards, ShipHat initiatives) to reduce manual workload and improve incident detection and response time.
• Oversee cloud service stability, cost optimization (FinOps), and compliance tracking across AWS GCC platforms.
• Ensure continuous service improvement (CSI) initiatives, leveraging ITSM tool integration (e.g., ServiceNow, Streams) for unified service visibility and SLA reporting.
• Champion structured governance on change freeze windows, security patching, and log review compliance (ABLR).

People & Resource Leadership

• Lead and mentor Service Delivery Managers (SDMs), Technical Leads, and Engineering Teams, fostering operational discipline, knowledge retention, and workforce motivation.
• Oversee workforce clearance planning, on/off-boarding, and knowledge transfer (KT) activities to ensure business continuity and compliance with security clearance requirements.
• Drive resource planning and backfill readiness, ensuring adequate coverage across AWS GCC environments and critical agency workloads.
• Promote a One LPS (or equivalent) culture that emphasizes collaboration, accountability, and service excellence.

Governance, Risk & Compliance

• Ensure all operations comply with IM8, ISO 27001, GovTech directives, and internal audit requirements.
• Partner with Cybersecurity teams to review security posture, manage vulnerability remediation, and support incident response readiness.
• Maintain audit-ready documentation for SLA evidence, SOPs, KT records, access matrices, and change approval records.
• Proactively identify and mitigate potential single points of failure (SPOF) and operational risks.

Financial & Performance Management

• Manage service contract financials, including forecasting, cost allocation, and TCV optimization.
• Monitor and report service KPIs, SLAs, and compliance metrics to senior management and agency stakeholders.
• Identify and drive opportunities for cost efficiency through automation, shared service delivery, and workload optimization.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; advanced degree preferred.
• Experience: Minimum 10 years of IT service delivery management experience, with at least 5 years leading large-scale managed services or cloud operations within the Singapore Government or regulated sectors.
• Proven success managing GovTech contracts, IM8-compliant environments, and multi-agency service portfolios.

Technical & Process Competencies

• Deep understanding of AWS GCC, and hybrid cloud architectures, including associated monitoring tools (CloudWatch, Azure Monitor, Grafana).
• Strong command of ITIL, ISO 20000, and ISO 27001 frameworks, with working knowledge of DevSecOps, AIOps, and FinOps practices.
• Familiarity with GovTech systems such as Streams, ServiceNow ITSM, ABLR, and CTS processes.
• Strong track record in service automation, observability, and structured change management under government compliance.

Leadership & Soft Skills

• Strategic leader with strong stakeholder management, executive communication, and crisis management capabilities.
• Adept at balancing cybersecurity and operational agility in compliance-driven environments.
• Excellent negotiation, presentation, and client engagement skills with a proactive, solution-oriented mindset.
• Collaborative and empathetic leadership style, able to inspire teams through vision, structure, and accountability.

We are seeking an experienced IT Security Manager (ITSM) to lead the implementation of IT Security Strategy across on-premises and cloud environments. The ideal candidate will work closely with internal IT teams and external vendors to uphold and enhance our cybersecurity posture.

Key Responsibilities:

1. Incident Response & Security Monitoring

• Work closely with SIRO/SIRM, IT Security Officer (ITSO) and SOC to monitor, detect, and respond to threats on-premises and on cloud.
• Lead Security Incident Response (IR) and post-mortem analyses for cybersecurity incidents arising from security threat events.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

2. Security Product Management

• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).

3. Security Governance & Compliance

• Lead and conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

4. Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

5. Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

6. Collaboration and Stakeholder Management

• Provide guidance and mentor a team of IT Security Officers (ITSOs).
• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security practices with organizational cybersecurity strategies and compliance requirements.

Qualifications:

Education & Experience

• Bachelor’s degree in information security, Computer Science, or related field.
• Minimum 5 years of experience in IT Security leadership role, with preferably 1 year in Cloud Security.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM are preferred.
• Cloud certifications such as CCSP, AWS Certified Security, Specialty, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.