Total 24 job vacancies by Expeditors

Company Description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

THE ROLE :

The District Manager is accountable for the strategic direction, operational excellence, and overall performance of Singapore office.

This leadership role guides a team of department leaders to strengthen and growthe branch through a focused approach across key areas: Operations, Finance,Sales, People, Systems, and Culture.

A critical part of this responsibility isensuring full compliance with the Company’s policies, procedures, and Code of Business Conduct at all times.

KEY RESPONSIBILITIES

Strategic & OperationalLeadership

• Develop and execute strategy in alignment with regional and corporate objectives.
• Lead and align department leaders to drive business growth, operational excellence, and customer satisfaction.
• Monitor business performance and implement initiatives to improve productivity, profitability, and service quality.
• Foster collaboration and accountability across functions while representing the local office in regional leadership discussions.

Operations

• Ensure efficient, compliant, and customer-focused operations across the local office.
• Maintain an organizational structure that supports growth, agility, and operational effectiveness.
• Drive continuous improvement in processes, service delivery, and cost management.
• Build strong relationships with customers, suppliers, and key business partners while staying informed of market and industry trends.

Finance

• Own the financial performance of the local office, including budgeting, forecasting, and profit and loss management.
• Drive revenue growth, productivity, profitability, and cost optimization.
• Ensure effective management of cash flow, financial controls, contractual commitments, and business risks.
• Promote financial discipline and compliance with company policies and regulatory requirements.

Sales & Business Development

• Lead customer retention, business development, and market expansion initiatives.
• Support commercial strategies, pricing decisions, contract negotiations, and key business opportunities.
• Build and maintain strategic customer relationships to strengthen market position and long-term growth.
• Ensure successful onboarding and implementation of new business opportunities.

People & Talent Development

• Build, develop, and lead a high-performing leadership team.
• Drive talent development, succession planning, and employee engagement initiatives.
• Foster a culture of accountability, collaboration, and continuous learning.
• Support workforce planning, recruitment, and retention to meet current and future business needs.

Systems

• Champion the adoption of new technologies, systems, and process improvements.
• Drive innovation and continuous improvement across the organization.
• Promote data-driven decision-making and effective change management.

Culture

• Promote the Company's culture, values, and standards of conduct.
• Foster employee engagement and a high-performance culture.
• Ensure excellence in customer service and customer satisfaction.

Qualification/Min Requirements

• Minimum 8 years of progressive experience in logistics or a related industry, including at least 5 years in a senior leadership role.
• Proven track record in leading business operations with full P&L accountability, including budgeting, financial management, and business growth.
• Demonstrated success in sales leadership, customer retention, business development, and strategic account management.
• Strong understanding of logistics and supply chain operations, including freight forwarding, warehousing, transportation, and regulatory compliance.
• Experience in operational excellence, vendor management, risk management, and compliance governance.
• Strategic thinker with the ability to translate business objectives into actionable plans and deliver sustainable results.
• Strong leadership and people management capabilities, including talent development, succession planning, employee engagement, and performance management.
• Commercially and financially acumen, with the ability to optimize revenue, profitability, and operational efficiency.
• Excellent communication, influencing, and stakeholder management skills, with the ability to build relationships across all levels, internally and externally.
• Demonstrated ability to lead change, drive innovation, and implement systems and process improvements.
• Strong understanding of local market dynamics and business regulations.
• Strong command of English, both written and spoken.
• Proficient in Microsoft Office applications and business reporting and analytics tools.

Scope of role

Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.

1. Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time.
2. Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
3. Ensure documents and freight are turned over to customers’ brokers timely
4. Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team
5. Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations
6. Achieve 100% customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100 compliance
7. Ensure all data are entered into system timely and accurately
8. Ensure that freight and handling charges are billed accurately and sent billing invoices to customers timely
9. Ensure all inter-company settlements are closed accurately within company’s specified timeframe
10. Prepare and submit reports timely whenever required
11. Ensure all PNC’s are filed promptly with parties concerned
12. Take up additional tasks as required to meet department’s needs

Other skills:

* Good knowledge in computer software applications e-Mails, Microsoft Excel,Word & powerpoint

* Good interpersonal, communication and problem-solving skills

* Fluent in written and spoken English.

* Must possess initiative and adopt a positive and pro-active demeanor

* Committed to the job and work assignments given

* Good understanding of Customer Service culture

* Team Player and able to work with a variety of personalities across all levels of the organization

Education & Experience

- Tertiary educations with 1 year working experience.

- Fresh graduates are also welcomed

The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall organization and it's strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the District Sales Executive role at Expeditors.

The DSE orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district office and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.

Key Deliverables

These are the minimum results expected from a successful District Sales Executive:

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources
• Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge
• Involvement in local trade groups, as directed by the District Sales Manager
• Take on additional assignments as required, supporting company needs

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.

• Communicate with our customers in executing export bookings.
• Prepare export documentations.
• Command in internal export management systems
• Understand and follow internal standards and process to execute bookings.
• Prepare and document customer’s requirements in Standard Operating Procedures (SOPs) database.
• Good understanding of internal quality standards and compliance policies.
• Apply in day-to-day execution of bookings.
• Billings to clients accurately and timely.
• Maintain good relationships with suppliers (Shipping lines, trucking companies and Container Freight Station (CFS) Provider and others involved).
• Declaring Permits after passing Custom Competency test.
• Timely responses to emails within 24 hours and phone communication within the same day.
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Department’s needs
• Meeting 52 hours Training hours / year.

Qualifications, Experience and Education Requirements

• Minimum tertiary educational level
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Fluent in English.

Expectations:

• Provide excellent customer services to both internal and external customers.
• Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
• Perform assigned tasks with great accuracy and in a timely manner
• Good organization skills of priorities and tasks
• Be a good team player with teamwork spirit
• Demonstrate initiatives in all co-ordination work

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Job Description

To establish, implement, attain, maintain and continually improve District Industry Certification quality management system.

To support and conduct internal and external standards, regulatory, service provider and customer audits.

1. Recognize, interpret and translate customer, government, industry and accreditation regulatory guidelines and requirements that applies to District operations and processes.
2. Create, promulgate and lead new District Quality Management System(s) for SIN District facilities.
3. Maintain and facilitate timely documentation and record keeping of applicable accreditation processes and activities including and not limited to standard operating procedures, checklists and forms.
4. Lead new District facility in meeting applicable customer, government, industry and accreditation quality management system, as appropriate.
5. Recognize and understand current trends and changes to government, industry and accreditation regulatory guidelines and requirements; and to communicate to applicable stakeholders and initiate management of change to quality management system, as appropriate.
6. Conduct and facilitate scheduled and unscheduled internal and external self, customer, regulatory and accreditation agency inspections risk assessments, audits and inspections.
7. Perform root cause identification and support corrective/preventive actions arising from internal and external risk assessments, audits and inspections non-conformance finding(s).
8. Qualify, engage, manage and develop strong relationship with Accreditation and Certification agency and vendor.
9. Source and negotiate service scope, terms, schedules, rates as well as execute cost effective and comprehensive contract, CAPEX, purchase order and statement of account management, as appropriate.
10. Collate and submit monthly spend analysis report to ensure best in class material, equipment and service requisition and cost saving tracking to help department to improve quality management system and cost / value proposition.
11. Support for Department scheduled and emergency after office hours service activation requirement, where required.
12. Support, facilitate and manage applicable Company and Department tactical and strategic initiatives and projects to help improve business and operational effectiveness and efficiency.
13. Meet 52 training hours per year and all directed mandatory trainings.
14. Assist SPM Manager with Department annual budget and compliance.

Qualifications

Knowledge:

1. A good understanding of industry and regulatory knowledge requirements.
2. Knowledge of STP Plus, TradeFIRST, RCAR, BizSAFE, ISO9001, ISO13485, GDPMDS, CEIV Pharma etc. certification requirements will be an advantage.

Skills:

1. Effective interpersonal and customer service skills
2. Pro-active and strong organizational skills
3. Good written and verbal communication skills
4. Good computer literacy skills
5. Good leadership and business acumen skills
6. Strong presentation skills
7. Process analysis skills, including data analysis (quantitative) and process observation (qualitative).

Behaviors:

1. Positive attitude
2. Emotional resilient to adapt and manage stressful situation and environment
3. Self-reflecting and open to receiving feedback
4. Can work independently and as a team
5. Honest and strong moral principles

Expectations from Supervisor :

1. Complete required training for applicable industry certifications.
2. Be organized and be able to multi-tasks.
3. Develop strong analytical skills and problem-solving skills.
4. Pay attention to details.
5. Be a good leader and team player.
6. Be open to implement new initiatives and innovations to process, documentary and system improvement.

Working Conditions : 

1. Position work primarily in an indoor office environment with access to comfortable temperature control, well-lit workstation and access to standard office equipment.
2. Position requires collaboration with multiple internal and external stakeholders in a team setting.
3. Position involves intermittent access to a warehouse environment with exposure to moving machinery and potential moderate noise levels. Employees must follow all applicable safety protocols and wear appropriate personal protective attire.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

Key Responsibilities includes but not limited to,

Operations

• Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.). 
• Coordinate timely completion of outstanding Security Corrective Actions / Preventive Actions with appropriate parties and communicate issues to the District Manager and Regional Security Manager/Director. 
• Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices. 
• Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard. 
• Take the lead on all district security incident investigations, in coordination with Regional and CHQ Security. 
• Support Business Continuity Plan development and testing. 
• Supporting full implementation of Expeditors Health and Safety Standards. 
• Educating colleagues and Service Providers regarding safety to enhance an overall culture of safety in the face of potential resistance. 
• Supervise a group of outsourced security personnel in daily security operations.
• Serving as key point of contact for Operational Process Standards. 
• Managing Security, Health and Safety resources and tools (ex. the Portal). 
• Delivering Security, Health and Safety training (instructor-led courses). 
   

Compliance

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. 
• Ensure 100% branch compliance with all local Security, Health & Safety regulations, in coordination with any branch / external compliance officers.
• Ensure 100% branch compliance with all Operational Process Standards (“Expeditors Minimum Security, Health & Safety Standards”).

• To perform the coordinating role and focus on specific designated customers of the company and take ownership.
• To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
• To proactively providing administrative assistance to the Account Management department.
• To handle designated customer inquiries.
• To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution.
• To work together with the customer account managers to safeguard strategic relationships with the designated key accounts.
• To review and implement process improvement where applicable.
• To be responsible for special projects as deemed necessary by the management

Major Duties and Responsibilities

• Process payable invoices booking
• Process vendor payments after branch approval
• Review and approve cash requests
• Be involved and suggest system / process improvements
• Periodically communicate department goals and expectations with the team to ensure buy-in and accountability
• Be a guide for the team - mentor direct reports
• Meet compliance at all times?
• Be open to implementing new system changes and enhancements into the department
• Play a supporting role on projects that improve productivity level per desk

Features of the MT Program

• One year program
• Structured training curriculum includes but is not limited to specific business, management, operations and personal development areas
• Mentorship from senior
• Exposure to all aspects of the business
• Opportunity to join teams across various projects
• Career advancement and networking opportunities

Features of the MT Program

• One year program
• Structured training curriculum includes but is not limited to specific business, management, operations and personal development areas
• Mentorship from senior
• Exposure to all aspects of the business
• Opportunity to join teams across various projects
• Career advancement and networking opportunities

How to Apply

Submit  your CV and 250–300-word long answers for each of the following six questions:

1. What motivates you to achieve success?
2. What is your most notable professional achievement?
3. Where do you see yourself in ten years?
4. What role does this job play in your career aspirations?
5. What characteristics define a successful leader?
6. What makes you a good fit for this organisation?

Scope of Position

Using strong communication skills and deadline management, Sales Operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. The District Sales Operations role supports all Business Development efforts in the district. 

Reports to District Sales Manager

Key Deliverables

Sales Support

• Support and attend weekly district sales meetings
• Manage and distribute sales leads
• Organize Sales training sessions for your district
• Manage company visitors and arrange meeting schedules with sales team

Reporting

• Deliver reporting on a frequent basis to support sales initiatives and data integrity
• Local expert and advocate of Sales Enablement tools

Bids

• Facilitate bid organization and responses for region’s bid owners (Executive summaries, qualitative responses, formatting, deadline management, accuracy of response, etc.)
• Local expert on bid management and facilitation

Events

• Coordinate and deliver customer-facing district events for the Business Development teams
• Analyze and deliver survey responses

Marketing

• Local expert and advocate of templates and branding guidelines
• Support local marketing needs
• Coordinate and deliver Targeted Marketing Campaign and Regional Newsletter emails alongside Regional Sales Operations

Personal Growth

• Attend training and development sessions to understand the requirements of Sales and Sales Operations
• Work closely with Regional Sales Operations and GEO Sales Operations
• Take on additional assignments, as required, in support of Business Development in the district/region

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities
Operations

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Work with the team on meeting KPI standards, as per the company's procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Finances

• Proactively work to maintain and monitor accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Accurate and timely billing of vendors and resolve accounting issues
• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
• Monitor intercompany accounting discrepancies via AJAX report

Sales / Retention

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
• Participate to the transition of new business/ updates to existing business
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS

People

• Identify with manager / supervisor, develop, and mentor your No. 2
• Support the supervisor where needed
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee
• Follow-up new hires training as per the company requirement standards
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
• Be open to implementing new system changes and enhancements with your team?
• Be involved and suggest system/process improvements
• Set the tone of this environment within your team

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

The Air Export Planner is responsible for supporting the Air Export product by managing pricing, planning shipments, and ensuring cost efficiency. The role requires strong market awareness, coordination capability, and attention to detail to optimize shipment planning and minimize financial exposure to the branch.

• Plan and coordinate air export shipments, including consolidation (gateway) and breakbulk movements.
• Ensure accurate execution of shipment planning aligned with customer and operational requirements.
• Support overall Air Export product strategies and operational efficiency.
• Review and support daily quotation activities to ensure accurate and competitive pricing. 
• Validate local charges and agreement quotes to minimize branch losses. 
• Maintain awareness of pricing structures and cost implications in planning decisions.
• Participate in team huddles and monthly meetings to discuss market intelligence and trends. 
• Support workload allocation and ensure proper delegation within the team. 
• Share insights on market conditions, carrier performance, and pricing trends.
• Provide support for day-to-day Air Export operations and planning activities.
• Identify opportunities to improve planning accuracy, efficiency, and cost optimization.
• Work collaboratively with operations, customer service, and pricing teams.

Responsibilities and Duties

• Oversee the day to day Accounting operations including A/R, A/P, Credit, GL, Capital Expenditure, Payroll, Treasury, Revenue Recognition and Cost Accounting. 
• Prepare timely internal monthly accounts (Profit & Loss, Balance Sheet, Cashflows, and Analysis) for review by the Regional and Global Accounting teams.  
• Liaise with external advisors on the preparation of statutory financial information and tax computations. 
• Oversee all tax and regulatory compliance issues including the preparation and submission of information to statutory authorities for Payroll, VAT and Corporation Tax. 
• Provide required information/documentation for Internal Control Evaluations and Internal/External Audits. 
• Conduct reviews and evaluations for cost reduction opportunities. 
• Contribute to decisions regarding financial strategy. 
• Maintain a good relationship and communicate frequently with Operations and Management teams.
• Provide support to the District Manager, specifically during the Annual Budgeting process. 
• Participate in the negotiation of contracts (sales and purchases) and policies.