Total 74 job vacancies by Delivery Hero

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are seeking a dynamic Principal Backend Software Engineer to join our Growth Tribe, which focuses on products designed to help us acquire, retain, and grow our customer base. In this role, you will lead the design and development of our backend systems, ensuring they are scalable, reliable, and built for extensibility.

You will have a significant impact on how we build and deliver backend services that power our products. Equally important is your ability to empower and mentor colleagues, helping them grow in their roles. You will serve as a role model in introducing change, demonstrating that ambitious goals can be achieved. By inspiring and rallying other engineers, you will help drive innovation and ensure we accomplish even the most challenging projects.

The ideal candidate has extensive experience with backend systems, including service-oriented architectures, APIs, databases, and cloud infrastructure. You are comfortable working with CI/CD pipelines, observability tools, and have a passion for building efficient, reusable, and high-performance components. You will collaborate closely with cross-functional teams to deliver consistent, reliable, and scalable experiences for our products that directly impact customer growth and engagement.

Join us in creating products that help our customers discover, engage with, and love our platform. Every system and service you build will enhance user experience, accelerate growth, and contribute to long-term customer satisfaction and loyalty across diverse markets.

Key Responsibilities:

• Backend Architecture & Strategy: Lead the architecture, development, and implementation of backend systems, ensuring they are scalable, maintainable, and aligned with the long-term vision of the Growth Tribe.
• Reusable Service & API Development: Design and implement scalable services, APIs, and shared modules that can be leveraged across multiple products. Establish best practices for creating reusable backend components that promote efficiency, consistency, and maintainability.
• Cross-Team Collaboration: Work closely with product, UX, and frontend teams to understand requirements and ensure backend capabilities support both current and future product needs, enabling growth-focused initiatives.
• Performance & Optimization: Lead efforts in system performance monitoring, tuning, and optimization, ensuring high availability, low latency, and efficient resource utilization. Identify and resolve system-wide issues in databases, caching layers, message queues, and other backend components.
• Security & Compliance: Ensure that backend systems adhere to security best practices and regulatory standards. Integrate security, data protection, and compliance features into the architecture to safeguard customer and company data.
• Leadership & Mentorship: Provide technical leadership and guidance to backend engineers, mentoring senior and mid-level staff. Foster a culture of collaboration, innovation, and continuous improvement, raising the technical bar across the team.
• Research & Innovation: Stay up-to-date on the latest backend technologies, cloud platforms, and system design patterns, and drive long-term innovation by introducing cutting-edge solutions that improve scalability, reliability, and growth metrics.

Qualifications

What you can bring to the table:

• Bachelor’s degree in Computer Science or equivalent education or practical experience.
• 10+ years of experience in backend engineering, with a strong focus on scalable, complex systems, distributed architecture, and service-oriented design. Proven experience in guiding engineering strategy at an organizational level.
• Strong expertise in backend programming languages and frameworks (preferably Go) and a deep understanding of system design, APIs, and microservices architecture.
• Extensive experience with building and operating high-performance, highly available backend systems, including databases, caching, message queues, and event-driven architectures.
• Proficiency in designing modular, reusable, and maintainable backend components for large-scale systems. 
• Hands-on experience with CI/CD pipelines, automated testing, and deployment workflows for backend services.
• Proven ability to lead and mentor engineering teams, providing technical direction, promoting best practices, and fostering collaboration across cross-functional teams.
• Strong track record of aligning engineering strategies with company objectives, balancing speed, quality, and impact.
• Experience in performance tuning, debugging, and optimization of large-scale systems, including expertise in concurrency, distributed computing, database optimization, and reliability engineering.
• Passion for driving innovation and building systems that scale with growth, especially in customer-focused products that acquire, retain, and engage users.

Additional Information

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.

We are looking for a Manager, Account Management Performance to be based in Bangsar South, KL. This role will be reporting to the Lead, Account Management Performance in the Commercial department. The department generally is responsible for

• Managing relationships with key partners
• Achieving key commercial KPI’s

Responsibilities include, but are not limited to:

• Project management: end to end ownership of all projects that involve the AM team
• Performance management: ensuring commercial OKR’s and AM team KPI’s are achieved, with the expectation of deep diving whenever possible to optimize performance
• Analytics: analyze data sets to diagnose issues, propose solutions, and improve overall commercial performance
• Presentations: capable of crafting decks that tell stories guided by data
• Oversee AM administration: Lead and manage administrative tasks related to the AM team, e,g, AM SOP development, target setting, & account rebalancing. 
• Strong collaborative skills to work cross-functionally with Account Managers and stakeholders to understand and enhance operational processes.
• Self-driven with the ability to take on and create new assignments. Willing and eager to learn and deliver the extra mile.
• Excellent communication skills with a proactive approach to problem-solving and continuous improvement.

Job Description

The Head of Vendor Education will lead the strategy and execution of Pandora’s global Vendor Education program, managing a team across EU & Turkey and APAC. This role is responsible for defining the vision, frameworks, and scalable solutions that drive vendor performance through targeted education initiatives.

The position focuses on building a data-driven education ecosystem: defining vendor cohorts, delivering relevant and localized content, and measuring the impact of education on key business metrics. The Head of Vendor Education will work cross-functionally with Local Markets, Product, COE and Cross-Functional teams to ensure education is embedded as a core lever for vendor performance and long-term growth.

Main responsibilities

• Define Vendor Education Strategy & Vision:
  Own and drive the global Vendor Education strategy, establishing a clear vision, roadmap, and priorities aligned with Pandora’s commercial and operational goals.

• Vendor Segmentation & Targeting:
  Define and continuously refine vendor cohorts based on performance metrics, lifecycle stage, and strategic priorities to ensure tailored and impactful education interventions.

• Content Strategy & Development:
  Oversee the creation and localization of high-quality educational content, ensuring it is relevant, scalable, and aligned with market-specific needs across regions.

• Engagement & Adoption:
  Design and implement engagement strategies to maximize vendor participation and completion of training programs, leveraging multiple channels and formats to drive adoption.

• Performance Tracking & Impact Measurement:
  Establish frameworks to track the effectiveness of education initiatives, linking training completion and engagement to measurable business outcomes (e.g., performance uplift, quality improvements).

• Team Leadership & Development:
  Manage and develop a distributed team across EU & Turkey and APAC, fostering a high-performance culture and ensuring strong alignment on priorities and execution.

• Cross-functional Collaboration:
  Partner with Commercial, Product, Vendor Operations, and regional teams to align on priorities, integrate education into vendor lifecycle processes, and ensure consistency across markets.

• Scalability & Continuous Improvement:
  Build scalable processes, tools, and governance models for Vendor Education, incorporating feedback loops and data insights to continuously refine content and delivery approaches.

• Stakeholder Engagement & Governance:
  Act as the central point of contact for Vendor Education across global and regional stakeholders, establishing clear governance frameworks, decision-making processes, and communication cadences. Ensure alignment on priorities, drive accountability across teams, and maintain structured feedback loops to continuously refine education strategy and execution in line with business objectives.

Real-Time Operations (RTO): The Core of Pandora’s Operations

The Real-Time Operations team is the driving force behind our 17 markets (across our 3 brands), operating 24/7 to ensure seamless deliveries and proactive management. Whether it’s tech issues, severe weather, or unexpected disruptions, this team detects, reports, and mitigates events in real-time—saving millions in potential losses and ensuring thousands of customers receive their meals on time.

But the role doesn’t stop at damage control. The Real-Time Operations Team is a powerhouse of insights, identifying trends and initiating strategies to elevate operations across markets. If it happens, they know about it—and they act decisively.

Join the team that’s always in control, always innovating, and always making a difference.

Position Overview:

Are you ready to be part of a team that drives operations across 17 markets and ensures everything runs smoothly? We’re looking for sharp, detail-oriented individuals to join our Real-Time Operations team—a fast-paced environment where precision, focus, and quick decision-making are key.

As a Real-Time Operator, you will play a vital role in monitoring processes, performing critical manual tasks, and ensuring that disruptions are identified and addressed in real-time. This is more than just a job—it’s your chance to be the backbone of operations that impact thousands of customers every day.

Key Responsibilities:

• Perform manual tasks and operations in the Real-Time Operations Team with accuracy and attention to detail.
• Monitor systems and processes, ensuring tasks are completed without errors.
• Follow step-by-step instructions and procedures precisely to ensure operational success.
• Identify and raise any issues or concerns promptly, communicating them to the appropriate team members.
• Collaborate with team members to ensure all tasks are completed effectively and efficiently.
• Understand and follow explanations of processes to apply them accurately.
• Take on additional tasks as required, depending on workload and team needs.
• Learn and adapt to new operational tools or system updates as required.
• Maintain accuracy and concentration during time-sensitive or high-volume periods.
• Work flexible shifts to ensure seamless 24/7 coverage.

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

• Design ,maintain and own SOPs across Longtail post graduation vendors

• Build and manage vendor handover and quality gates (Incubation → Growth)

• Design AI and tool-based workflows for vendor management and zombie recovery

• Translate commercial and analytics strategy into executable workflows

• Eliminate manual work and reduce cost-to-serve

• Ensure process consistency across 16 markets and hubs

• Build governance framework (controls, escalation matrices, audit loops)

Success metrics

• Reduction in manual work and handling time

• Process adoption and compliance

• Improvement in vendor experience and activation speed

• Cost-to-serve improvements

• % automation of key workflows

The Partner Growth Strategy Specialist will be responsible for defining and executing the end-to-end strategy for vendor growth, focusing primarily on improving affordability of the platform. This role involves setting priorities across various growth levers, forecasting and planning for key commercial KPIs, and implementing a Partner ROI model that accounts for regional and country-specific factors  across 15 markets in APAC and Europe.

Main Responsibilities:

• Vendor Growth Direction: Lead the strategy for vendor growth with a primary focus on improving affordability of our platform and prioritize key levers to optimize growth across the vendor base.
• Forecasting & Planning: Own the forecasting and planning process for important KPIs in the commercial space, ensuring targets are met and performance is optimized.
• Partner ROI Model: Define and implement a comprehensive Partner ROI model across the region, incorporating country-specific needs and market dynamics to drive better decision-making and vendor performance.

As a Partnerships Manager at TabSquare, you will spearhead the development and nurturing of TabSquare’s partnership ecosystem to drive revenue and growth. 

Your responsibilities will encompass managing the entire partner development cycle, from identifying partners to onboarding them and executing go-to-market (GTM) strategies across the APAC region.

WHAT YOU WILL OWN:
● Onboard potential foodpanda vendors on the platform via phone call & livechat
● Assist the sales team on face-to-face/call training sessions with potential vendor
● Provide the support to the vendors to ensure they are satisfy with foodpanda
● Setting up relevant accounts for potential vendors for them to start selling on foodpanda
● Provide first call resolution to the vendor if needed
● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
● Highly communicative with a pleasant personality
● Fluent in written and spoken Mandarin and English is a must
● Proactive and self-motivated individual who thrives on meeting targets
● Prior call center experience a plus, but not compulsory

WHAT YOU WILL OWN:
● Onboard potential foodpanda vendors on the platform via phone call & livechat
● Assist the sales team on face-to-face/call training sessions with potential vendor
● Provide the support to the vendors to ensure they are satisfy with foodpanda
● Setting up relevant accounts for potential vendors for them to start selling on foodpanda
● Provide first call resolution to the vendor if needed
● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
● Highly communicative with a pleasant personality
● Fluent in written and spoken Mandarin and English is a must
● Proactive and self-motivated individual who thrives on meeting targets
● Prior call center experience a plus, but not compulsory

Reports To: Chief of Staff

Role Overview:

We are looking for a driven and detail-oriented Strategy Associate to support the Chief of Staff and the Executive Leadership Team—helping to ensure the company’s highest priorities are executed with precision and no critical decision falls through the cracks. This role is individual-contributor based, with full-cycle project and governance ownership. You will be working across all internal departments to synthesize data into strategic insights, track progress, and maintain the organization’s operating rhythm.

Key Responsibilities:

• Analyze complex datasets (financials, KPIs, market trends) to extract key takeaways, provide concise briefing notes and strategic recommendations for the leadership team.

• Proactively monitor business performance to highlight unusual trends, performance gaps, or emerging risks across various units before they escalate.

• Take "ambiguous" business problems and break them down into logical frameworks and actionable workstreams.

• Own the end-to-end creation of professional regular reports for management meetings, ensuring a cohesive and data-driven narrative and design high-impact visual presentations for stakeholder meetings, board presentations and company offsites.

• Distill executive discussions into clear action items, ensuring decisions are captured with total clarity on ownership, and workstreams are moving forward across different departments.

• Serve as the organization’s "checks and balances" by conducting regular pulse-checks with stakeholders to track the progress of assigned actions and OKRs.

• Lead high-priority projects that sit outside traditional departmental remits, and able to pivot quickly when priorities shift under tight deadlines.

• Identify where critical projects are stalling and collaborate with the Chief of Staff to re-allocate resources or troubleshoot bottlenecks.

• Act as a neutral intermediary and point of contact for department leads, facilitating cross-functional alignment while handling sensitive information with absolute discretion.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exceed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Your mission as Field Sales is simple: drive our growth by winning new partnerships. This is a high-impact role designed for someone who loves the thrill of the close and wants a compensation structure that truly rewards high-volume success. With a competitive base and an uncapped commission, your earning potential is entirely in your hands. 

Own It - You will execute the full sales cycle, taking complete accountability from lead generation to contract closure. You are the face of our brand on the ground, prioritizing high-volume physical walk-ins and face-to-face negotiations. Your mission is to maintain a high-performance pace, acquiring new partners every month to expand our footprint.
Dive Deep - You use local market data as your compass to understand competitive advantages and prioritize high-potential leads for territory success. You don't just "fill" a pipeline; you maintain and optimize a high-velocity CRM workflow that ensures no opportunity is missed and every lead is tracked with precision.
Deliver Value Fast - You thrive in a transactional sales environment where speed is a competitive edge. Your focus is on signing high-quality deals efficiently, with the professional agility to move from initial contact to contract closure within just 1–2 visits.
Raise the Bar - You set the standard for operational excellence by ensuring all prospect and lead data is updated accurately and in real-time within our CRM. Your commitment to process standards ensures that our growth is backed by reliable data. Furthermore, you ensure a seamless, immediate transition of every signed partner to our Partner Growth teams, guaranteeing their success from day one.
Stay Humble - You act as our eyes and ears on the ground. By gathering competitive insights and partner feedback during your daily interactions, you provide the "on-the-street" reality that helps management stay sharp. You translate your field experiences into actionable recommendations that improve our collective strategy
Bring Good Vibes - You bring energy and a solution-oriented mindset to every interaction, whether you are negotiating with a new partner or collaborating with the internal Growth teams. You understand that our success is built on professional, positive relationships
 

Specialist, Account Management – Future Talent Pipeline (Malaysia) - We’re proactively pipelining high-performing talent for upcoming roles. While not an immediate opening, shortlisted candidates would be prioritized as opportunities arise.
 

Are you a fit?

• Proven Track Record: Experience in Account Management with a history of hitting commercial targets.

• Environment: You thrive in fast-paced, high-accountability settings.

• Location: We hire across major cities in Malaysia; please enter your location for discussion during shortlisting.

We are looking for Coordinator, SMB Growth who are persuasive and demonstrate selling, communication and closing skills. The role is responsible for the process of calling, pitching, closing and servicing existing partners.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
● Be sales-minded and resourceful to hit set KPIs.
● Manage vendor objections according to set guideline
● Record calls, sales and other useful information accurately into CRM tool following guidelines
● Active check and respond in the company’s collaboration platform

Main responsibilities

• Own end-to-end restaurant incubation across APAC (activation to early performance)

• Define, track and improve key incubation KPIs

• Identify execution gaps and implement corrective actions to accelerate vendor ramp-up

• Design and scale standardized incubation processes across markets

• Lead automation of key workflows in partnership with relevant teams

• Establish clear governance and accountability between COE and local market teams

• Collaborate cross-functionally to enhance vendor incubation and experience

• Pilot and scale high-impact initiatives to continuously improve incubation performance