Under the direction of the Head of Global Callebaut Chocolate Academy, the Director, Regional Callebaut Chocolate Academy will lead the Chef services in all activities by focusing on delivering a unique customer experience to all typology of customers for the region.
He/she is directly managing the Head Chefs Chocolate Academy of the region. This crucial role is to ensure a consistency for the whole region in delivering a unique customer journey. The service offering, defined by four key pillars (support, innovation/inspiration, education and community) is to support all typology of customers for the entire region.
He/she is responsible together with the Director, Digital Academy to support the chef service in the digital transformation by leading thedeliverables of dedicated digital content.
He/she is the “face” of the Barry Callebaut culinary expertise in Chocolate & Cocoa to the food manufacturing, top B2B/B2C Brands and the artisanal word across the region and Gourmet brands.
He/she is responsible for leading the development of the next generation of chocolate experiences. By working with the Market segment team and consumer insight team, he/she is translating consumer trends into compelling, indulgent, unexpected concepts to inspire innovative solutions for our customers & help them to grow.
Internally, the Director, Regional Callebaut Chocolate Academy is playing an equally critical role in shaping our customer journey to be best-in-class, as well as helping to ensure that our winning portfolio, innovation & services always line up to the high standard or solutions our customers are looking for.
He/she is leading the Callebaut Chocolate Academy across the region by pioneering in the world of bakery , pastry, confectionery, ice cream and beverage as well as supporting our strategic long term growth priorities.
He/she is taking the role of influencer internally and externally by empowering his/her team across the whole region, helping talent to grow, having a strong digital influence within the Food Industry and scaling best practices across the region.
He/she is leading the internal sales training to support the transformation of our sales team to become ingredients experts and transforming Barry Callebaut being an ingredient company to become a solution provider delivering a best-in-class service.
Key responsibilities include:
- Leading the Chocolate Academies of the region
- Working closely with the Barry Callebaut team to support the innovation launch, marketing campaign and embedding a superb customer journey.
- Driving the customer journey in solution selling and promoting our winning portfolio
- Supporting the service offers digital transformation.
- Working closely with the event team to bring alive the Callebaut Chocolate Academy digitally or during fair and event.
- Being influential in the chef community to attract segment experts, new hires, influencers and guest chefs on dedicated projects. He/she is also an internal ambassador to support our Passion for food internally!
- Taking a key role within the Chef services across the region to support our sustainability ambitions.
- Empowering his/her Chef team and supporting their career growth when relevant.
- Having budget/cost center(s) responsibility (P&L) for the Academy of the region
- Manage the Academy footprint and key openings or relocating projects closely with the local Academy.
- Build a strong network with Academy sponsors in the region & enable additional regional and local sponsorships.
Work Experience/Education:
● Advance training in Confectionery/Bakery/Ice Cream/Dairy/Pastry/Cereals
● Specific diploma in Confectionery and Pastry transformation
● Knowledge of the ISB, QSR and KA market
● Knowledge of Chocolate and Cocoa Food Manufacturer Industry preferred and B2B market relatives to food industry
● 15+ years of experience
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Additional Requirements:
● Fluent in English + another language
● Strong communication and organization skills
● Proactive & Autonomous
● Strong digital influencer and knowledge of several Social Media platforms (IG, FB, LK…)
● Salesforce knowledge
● Ability to work well in a high expectations environment
● Ability to work effectively with multiple departments and portray a professional and positive image
● Project management mindset