Total 628 support analyst job vacancies in Others category

Duration: 1 Jul/ 1 Aug 2026 - 28 Feb / 31 Mar 2027

Key Responsibilities

Pricing & General Price Increase (GPI) Management

• Support the annual General Price Increase (GPI) exercise for Global Customers, including incentive plan compilation and pricing reviews.
• Clarify pricing terms and ensure alignment across stakeholders.
• Assist in the implementation and maintenance of pricing updates across systems.

Rate Management & System Maintenance

• Support setup, maintenance, and updates of rates within billing systems.
• Validate and cross-check rate updates to ensure pricing accuracy and data integrity.
• Assist in central coordination and execution of pricing updates for Global Customers.

Global Agreement Administration

Maintain and update Global Customer Agreement information and pricing terms.
Review, update, and communicate fuel surcharge terms and changes to relevant stakeholders.
Support post-activation activities and ongoing maintenance of customer agreements.

Requirements:

• Diploma/Degree (preferred) in any field with strong analytical background, no experience required

• Proficient in Microsoft Excel, particularly the capability to analyse large volumes of data

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Key Responsibilities

Helpdesk & End-User Support

• Provide first- and second-line support via phone, email, ticketing system, and in person.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Support Windows, macOS, Linux, and Microsoft 365business applications.
• Escalate complex issues to senior engineers or regional IT teams as needed.

Onboarding & Offboarding

• Manage end-to-end IT onboarding — workstation setup, account creation, software provisioning, and system access.
• Handle IT offboarding — revoking access, recovering assets, and disabling accounts across all platforms.
• Coordinate door access card activation/deactivation with HR and building management.
• Conduct IT orientation sessions for all new hires.

Office Infrastructure & AV

• Maintain and troubleshoot conference room AV systems (Zoom Rooms, Teams Rooms, projectors, displays).
• Manage network infrastructure (LAN/WAN, Wi-Fi, VPN, switches, firewalls) and liaise with ISP for connectivity issues.
• Coordinate with facilities for cabling, electrical, UPS, and server room upkeep.
• Support hot-desking and hybrid work setups (docking stations, shared peripherals).

Asset & Vendor Management

• Maintain a complete IT asset register — tracking assignments, warranties, and lifecycle for all HQ devices.
• Manage software licensing, SaaS access provisioning, and renewals.
• Liaise with local IT vendors on hardware repairs, maintenance contracts, and procurement quotations.

Security, Compliance & Continuity

• Enforce endpoint security policies — antivirus, disk encryption, OS patching, and MDM for mobile devices.
• Support IT audits, access reviews, and compliance documentation.
• Maintain backup systems and contribute to the Singapore IT Disaster Recovery plan.
• Document IT runbooks, SOPs, and maintain a local IT knowledge base.

Reporting & Governance

• Prepare monthly IT reports on ticket volumes, SLA performance, and asset status.
• Participate in regional IT meetings to align HQ operations with China and India teams.

Required Qualifications

• Minimum Diploma in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support / helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Microsoft 365, and remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Proficiency in Mandarin is required to liaise directly with our China-based IT team on technical matters.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Microsoft (MD-102 / Azure), ITIL, or CCNA.
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice, Zendesk).
• Knowledge of cloud platforms(Azure, AWS, Google Workspace).
• Experience supporting remote/hybrid work environments.

Key Skills& Competencies

• Patience and a customer-first attitude.
• Ability to prioritize and manage multiple tasks under pressure.
• Strong attention to detail and documentation habits.
• Able to manage priorities independently while collaborating effectively across regional teams.
• Willingness to learn and adapt to new technologies.

Work Conditions

• May require occasional on-call support, after-hours work, or travel between office locations.
• Occasional lifting of IT equipment (up to 15 kg) may be required.
• Act as a bridge for communication and coordination between the China and India IT teams, facilitating smooth collaboration across regions and time zones.

Job Description:

Join a government agency to provide administrative and operational support to the IT Infrastructure team. This role is suitable for candidates with administrative, coordination, records management, or operations support experience.

Responsibilities:

• Provide administrative and coordination support to Project Managers and IT officers for infrastructure-related operations

• Assist with document preparation, filing, digitization and records management

• Liaise with service providers on routine operational matters

• Track and maintain records for backup media handling and returns

• Support stock take exercises and inventory management of hardware and peripherals

• Maintain records of departmental assets, including keys, cabinets and storage media

• Digitize hardcopy documents for storage in digital repositories

• Support routine audit checks and verification exercises

• Assist with disposal and record updates for expired hardware and peripherals

• Perform other administrative and operational duties as assigned

Requirements:

• Minimum Diploma qualification

• Administrative, operations support, records management or coordination experience preferred

• Proficient in Microsoft Office applications

• Meticulous and organized with strong attention to detail

• Able to handle documentation and inventory tracking duties

Job Description:

• Analyzing market data, building financial models and preparing client presentations for mergers and acquisitions or debt capital markets transactions.
• Conduct market research and summarize findings and conclusions to support pitch or execution document.
• Assisting in client transactions from pitch to close.
• Assist in credit ratings advisory work.
• Assist in sustainable financing advisory work.

Job Requirements:

• Ability to thrive in a dynamic, collaborative work environment.
• Excellent analytical, quantitative and interpretative skills.
• Being adaptable, flexible and resilient.

Job Responsibilities:

·       Process trade and transfer transactions accurately and within established service levels.

·       Perform trade and transfer documentation checks, ensuring completeness and compliance with operational requirements.

·       Manage incoming trade-related cash settlements and asset transfer requests, including transaction monitoring and exception handling.

·       Investigate and resolve pending transactions, ensuring timely settlement and reconciliation.

·       Administer corporate action events, including cash and stock distributions, with a high degree of accuracy.

·       Adhere to operational risk and control frameworks, maintaining compliance with procedures and implementing process updates as required.

·       Investigate, track, and resolve client queries through phone and email channels, providing timely and effective solutions.

·       Deliver high-quality client service while maintaining strong attention to accuracy, responsiveness, and stakeholder satisfaction.

·       Adhoctasks and projects as assigned

Job Requirements

·       Minimum Degree in a related discipline

·       Minimum 1 years of relevant experience

·       Experience with fixed income securities and structured products will be an added advantage

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

Are you an analytical risk professional looking to deepen your exposure within the LNG and energy trading sector? We are partnering with a global trading organization to hire a Senior LNG Risk Analyst who will play a key role in monitoring trading exposures, validating risk positions, and supporting risk governance across physical and derivatives activities. This is an excellent opportunity to join a commercially focused business where you will work closely with traders, finance, operations, and senior management to provide insights that support informed decision-making and safeguard the business against market, credit, and operational risks.

Location: Singapore

Key Responsibilities:

• Monitor daily LNG trading activities and assess market, credit, operational, and counterparty risk exposures across physical and paper portfolios

• Review profit and loss positions, exposure reports, and risk metrics to ensure accuracy and timely identification of potential risks

• Conduct due diligence and risk assessments on counterparties, customers, and new business opportunities

• Support transaction reviews and ensure compliance with internal risk policies, procedures, and control frameworks

• Investigate unusual trading activities, exposure movements, and valuation discrepancies, escalating findings where necessary

• Validate transaction records and pricing inputs within risk management systems, ensuring accurate reporting and valuation of positions

• Collaborate with trading, finance, legal, and operations teams to strengthen risk controls and enhance risk awareness across the business

• Assist with derivatives-related settlements, funding requirements, and reconciliation activities in partnership with finance teams

• Prepare regular risk reports for management, highlighting key exposures, emerging trends, and recommendations for mitigation measures

Requirements:

• Bachelor's Degree

• Approximately 3 to 5 years of experience within LNG, energy trading, or commodity trading

• Experience reviewing trading exposures, P&L reporting, valuations, and risk controls within a trading environment

• Ability to work effectively in a fast-paced and dynamic commercial environment

Benefits:

Competitive Salary Package: Receive a salary that reflects your industry experience and capabilities, complemented by performance-based bonuses that reward your contributions.

Know someone who might be a great fit? Please share this opportunity with them.

Daphne Ng (EA Reg No: R1980651)

LinkedIn: https://www.linkedin.com/in/daphne-ngyiqi/

Email: daphne.ng@faststream.com

Faststream Recruitment Pte Ltd

EA Licence No: 09C3403

The Operations Process Analyst is responsible for supporting day-to-day service operations across Singapore and Emerging Markets while driving operational efficiency through data analysis, process optimization, and performance monitoring.

This role ensures smooth execution of service operations, including logistics and supply chain activities, while providing actionable insights to improve productivity, service quality, and overall business performance.

Key Responsibilities

1. Service Operations Execution

• Support daily service operations across Singapore and Emerging Markets, ensuring smooth end-to-end case handling and service delivery
• Coordinate logistics and supply chain activities for service parts, including inbound and outbound movements
• Manage inventory to be in line with global targets
• Partner with field service teams to support planning, dispatch coordination, and timely service execution
• Ensure adherence to operational procedures, service standards, and compliance requirements

2. KPI Monitoring & Performance Management

• Track and monitor key operational KPIs, including service performance, inventory, backlog, and case resolution timelines
• Perform regular analysis to identify trends, gaps, and areas of underperformance
• Highlight risks and opportunities, and recommend corrective actions
• Prepare dashboards, reports, and insights for weekly and monthly operational reviews
• Support stakeholders with data-driven insights for decision-making

3. Process Improvement & Operational Efficiency

• Analyze service operations processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Drive continuous improvement initiatives to enhance productivity, turnaround time, and service quality
• Standardize processes and best practices across Singapore and Emerging Markets
• Support implementation of new tools, workflows, and operational initiatives
• Contribute to automation and simplification of reporting and operational processes

4. Stakeholder Collaboration

• Work closely with service operations, field service, supply chain, and commercial teams to ensure alignment
• Act as a bridge between operations and analytics, translating business needs into actionable insights
• Support regional and market stakeholders in resolving operational challenges
• Facilitate communication and alignment across cross-functional team
• Support regional projects and act as the key liaison between regional teams and local market stakeholders

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field
• 3–6 years of experience in service operations, supply chain, or operations analytics
• Experience in KPI monitoring and operational performance analysis
• Strong analytical and problem-solving skills with a data-driven mindset
• Good understanding of service operations, logistics, and supply chain processes
• Proficiency in data analysis tools (Excel, dashboards, reporting tools)
• Strong communication and stakeholder management skills
• Ability to work across multiple markets and cross-functional teams
• Experience with systems such as SAP, ServiceMax, or equivalent is an advantage

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Market Segments & Services Specialist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Product strategy and product management for key capabilities, as well as development of new capabilities and solutions based on market demand

• P&L Management (reporting and analyzing financials to ensure goals are being met)

• Assembles a holistic picture of where the product is currently, how clients view it, how it compares to competition, and where it needs to go in the future

• Drives action across the organization in order to achieve goals

• Ensures a BAU operational model is in place

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

• Capacity to proactively anticipate, identify and resolve problems

• Strategy oriented with ability to prioritize

• Desire to drive projects from ideation or assignment to execution

• Appetite for challenging assignments

• Bachelor's degree; 2+ years of work experience in Product Management, Market Management or Sales

Education:

• Bachelor’s/University degree

Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Key Responsibilities

1. Cleaning Operations & Coordination

• Coordinate procurement of cleaning consumables, tools, and equipment in accordance with company procedures
• Liaise with suppliers on orders, deliveries, and product availability
• Arrange distribution of supplies and equipment to various sites in a timely manner
• Support site supervisors on operational and staffing requirements
• Assist in manpower coordination and deployment when required

2. Inventory & Equipment Management

• Maintain accurate inventory records and track all stock movements in accordance with company procedures
• Monitor stock levels and ensure timely replenishment
• Conduct periodic stock checks and reconciliation
• Arrange servicing, maintenance, and repair of cleaning equipment
• Follow up with vendors on servicing schedules and ensure equipment is in good working condition
• Ensure accountability for stock accuracy and minimize discrepancies or losses

3. Administrative & HR Support

• Maintain proper filing and documentation(hardcopy and softcopy) in an organized and accessible manner
• Handle submission and tracking of HR-related forms (e.g. Annual Leave, time-off, medical leave)
• Monitor cleaners’ attendance, absenteeism, and replacements, ensuring accuracy before submission to HQ (Kuala Lumpur) on a monthly basis
• Support onboarding documentation for new staff(forms, uniform issuance, records)
• Prepare basic correspondence, reports, and internal documentation as required
• Ensure timely and accurate submission of all required documents to HQ

4. Operations Support (Field& Ad-hoc)

• Provide support across sites when required(floater role)
• Assist during manpower shortages, urgent situations, or special assignments
• Support operations during weekends, Sundays, and Public Holidays when necessary to ensure service continuity
• Prepare periodic reports and updates as required by Management

5. Compliance, SOP & Safety

• Ensure all tasks are carried out in accordance with company SOPs, policies, and operational procedures
• Comply with all applicable Singapore regulations, including Workplace Safety and Health (WSH), environmental, and public health requirements
• Always adhere to safety guidelines, including proper use of Personal Protective Equipment (PPE)
• Ensure safe handling, usage, and storage of cleaning chemicals in accordance with company procedures and safety standards
• Follow all client site rules and safety requirements when deployed to sites
• Report any safety hazards, incidents, or non-compliance to the supervisor immediately
• Maintain accurate and timely documentation inline with company standards and audit requirements (e.g. ISO, Eco Vadis)
• Maintain confidentiality of company and employee information

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).

Roles and Responsibilities:

• Monitor network traffic, system logs, and security alerts to identify potential security incidents and unauthorized activities in a timely manner.

• Design, deploy, and manage threat detection rules and preventive security controls to safeguard critical systems and data in response to the latest threat landscape.

• Perform in-depth analysis of security events to determine the nature and scope of potential security incidents and recommend risk mitigation strategies. When necessary, carry out digital forensic for reporting and auditing purposes.

• Contribute in threat hunting exercises or cyber projects to improve overall security posture.

Qualifications & Experience:

• Technical know-how and experience in solutions such as but not limited to:

• Network Security (F/W, IPS, VPN, NAC) - Fortigate, Palo Alto

• Web Security (WAF, Web isolation) - Cloudflare, Zscaler, Microsoft

• Endpoint Security (EDR, AV, DLP) - Crowdstrike, Microsoft

• Threat Monitoring - Qradar, GoogleSec Ops, Resilient, Claroty

• Vulnerability Management – Tenable, Ivanti, Microsoft

• Cloud Security – Microsoft, Palo Alto

• Identity Management - Microsoft, CyberArk

• Threat Hunting and Simulation – Cymulate, Crowdstrike

• 3 years of relevant experience in SOC environment

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).

Location: Singapore(Hybrid)

Type: Full-time

Department: Financial Markets

Job Summary

As a member of the KYC/AML Client Outreach Specialist (“COS”) team, you will serve as a support member for the client relationship teams, partnering to meet Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. As a COS, you will partner with product sales and other banking or markets relationship teams, manage a client refresh population, reach out for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in KYC refresh.

COS analysts act as the primary point of coordination between Banking/Markets and AML Refresh Operations teams to ensure timely and accurate compliance to policy and regulatory requirements in KYC refresh. A COS is the client advocate, helps to simplify client interaction and deliver the most seamless, holistic service relationship across the firm. You will ensure the accuracy of documentation, and screening, obtain approvals from Compliance and Business and complete refresh cases in a timely and accurate manner.

Responsibilities

• Support annual KYC refresh for Mandarin Speaking Banking and Markets clients in Hong Kong and Greater China

• Execute with client perspective while balancing risk to the firm

• Support a culture of teamwork and collaboration focused on goals and delivery

• Adhere to standards for timeliness and accuracy of AML CDD case completion

• Master CDD requirements applicable to the banking clients and guide clients and bank staff in complying with them

• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption and process enhancements

• Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives

• Review the industry group client hierarchy, looking for inactive accounts to be closed, linkage errors within client structures and merge/purge of client entities

• Assist in tracking both Annual refresh population and other KYC related populations in partnership with coverage team

• Ability to communicate in Mandarin with Chinese clients for business purposes

Eligibility Requirements

• 3-5+ years of experience in financial services preferably with banks

• Previous experience in client facing roles and must demonstrate a strong client focus

• Experience with AML CDD policy standards and industry practices in AML CDD

• Understanding of the operational aspects of products and services used by Banking clients

• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnerships

• The ability to find ways of solving or pre-empting problems

• Understands and respects cultural differences

• Bachelor’s degree

• AML CDD knowledge for legal entities in and across multiple global jurisdiction