Total 2,968 Manager level Business Management / Project / Planning job vacancies

Job Description & Requirements

A) Plan, establish, communicate, and transmit sales objectives to your team or contractors by forecasting and developing annual sales quotas for territories

B) Projecting expected sales volume and profit for existing and new products & markets

C) Achieving and exceeding sales and profit targets, and reaching targets and goals set for assigned territories with your team

D) Strategies, plan, execute, control, and review team project activities by developing field sales action plans for your team members or contractors.

E) Manage your team or contractors by planning, scheduling, and assigning them all sales and marketing-related activities

F) Recruit, select, orientate, train, counsel, discipline, monitor, and appraise your team on their job performance

G) Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, carrying out own research and study, establishing personal networks, and participating in professional networks

H) Establishing, maintaining, and expanding the customer base while servicing the needs of your existing customers

Job Requirements

Contribute to team effort by achieving other corporate targets and objectives

A good bachelor’s degree in Business or equivalent from a recognised university or relevant professional qualification.

At least 2 years of experience, preferably in the construction or engineering services industry.

Proficiency in Microsoft Office applications (i.e. Word, Excel and PowerPoint).

Knowledge of Tableau or other data analytics tools (e.g., ACL, IDEA, Power BI) will be an advantage.

Good organisational and interpersonal skills with the ability to interact effectively with multi-disciplinary colleagues at all levels

Strong problem-solving and analytical skills with close attention to detail.

Ability to exercise objective judgement with strong logical and critical thinking skills.

Self-motivated team player with a continuous learning attitude, sharing

knowledge and ideas within Internal Audit.

Positive work attitude, with a high level of commitment and initiative.

Good verbal and written business communications with strong report writing and presentation skills

Ability to work independently with minimal supervision in a fast-paced and dynamic environment.

Ability to maintain and ensure confidentiality

Maintain a high level of integrity and professional standards

Assistant Project Manager (Software/Applicatio)

Job Scope:

• Manage project budgets, resources, and schedules to ensure timely delivery within financial and operational targets.
• Leading and managing end-to-end software development, implementation, and integration projects.
• Coordinate and guide cross-functional teams in conducting optimization tests and ensuring system reliability.
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Minimum 5 years of Project management experience in software development

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to: kelvin@starcareerconsulting.com

Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Manage end-to-end delivery of government application projects, including planning, execution, deployment, and post-go-live (Day 2) support

• Accountable for schedule, scope, risks, issues, and delivery outcomes

• Lead cross-functional technical teams and partners in a regulated government environment

• Own deployment planning, cutover activities, and operational readiness

• Act as the primary interface with government customers and internal stakeholders

• Prepare and present clear project status, risk, and progress reports to management and customers

• Deliver projects under tight timelines and regulatory constraints

Requirements

• Degree in Engineering (Computer / Telecommunication), Computer Science, Information Technology, or equivalent

• Minimum 8 years work experience and 3 years of relevant Government Applications Projects as Project Manager

• Proven experience delivering government-related IT application projects (Day 1 / Day 2)

• Experience managing project teams (5 or more)

Technical Experience (Advantageous)

• J2EE-based application solutions and development

• WebSphere / WebLogic Application Servers

• Oracle and/or MSSQL Database Servers

Job Summary

We are seeking a dynamic Business Development Manager to drive business growth and expansion for our wholesale and retail operations. The role focuses on market development, supplier sourcing, and strategic partnerships to enhance revenue, scalability, and operational efficiency.

Responsibilities

• Develop and implement growth strategies to expand wholesale and distribution channels, increasing market reach and revenue
• Identify and evaluate new market opportunities, including B2B partnerships, supplier networks, and regional sourcing initiatives to support business expansion
• Build and maintain productive relationships with suppliers, distributors, and key partners to strengthen the supply chain and business collaborations
• Conduct detailed market research and competitor analysis to enable data-driven strategic decisions
• Lead supplier and partner negotiations to optimize commercial terms, reduce costs, and improve profit margins
• Analyze sales performance, customer demand, and operational data to identify opportunities for improving business profitability
• Collaborate with operations and logistics teams to coordinate inventory planning and ensure efficient supply chain management
• Prepare comprehensive business reports, forecasts, and strategic recommendations for management review and decision-making
• Support initiatives for business expansion, including launching new product lines, sourcing channels, and forming strategic partnerships

Required competencies and certifications

• Bachelor’s Degree in Business, Economics, or a related discipline
• Minimum 5 years of experience in business development, sales strategy, or wholesale operations
• Strong analytical and problem-solving skills demonstrated by interpreting and applying business data effectively
• Proven experience managing suppliers, leading commercial negotiations, and developing partnerships
• Good understanding of supply chain management, wholesale trade, or retail operations
• Excellent communication and stakeholder management skills to engage diverse business partners

Preferred competencies and qualifications

• Experience in FMCG, wholesale trade, or retail distribution environments
• Knowledge of regional sourcing and supplier networks to enhance procurement strategies
• Proficiency in Microsoft Excel and business reporting tools for data analysis and presentation

Summary:

Reporting to EAM of F&B – Business Development Manager for Food and Beverage is responsible for driving revenue growth, building strong relationships with key clients, and developing strategic sales plans to promote F&B outlets and meet revenue targets. You'll work closely with internal F&B teams to deliver exceptional customer experience, leveraging customer insights and market trends to optimize business performance and exceed client expectations, ultimately driving business growth through effective marketing and sales strategies, integrating online bookings with TableCheck, Simphony, and POS systems, targeting a 15% YoY revenue growth.

Job Description

• Develop and execute sales strategies to meet revenue targets

• Build and maintain relationships with corporate clients, event planners, and other key stakeholders

• Manage customer relationships, ensuring excellent customer satisfaction through effective table management and Symphony systems utilization

• Analyze customer data to identify opportunities for upselling, cross-selling, and improving customer experience

• Collaborate with marketing team to develop promotional campaigns and integrate online business channels (e.g. social media, online ordering, delivery platforms)

• Lead and train F&B team to achieve sales targets and provide excellent customer service

• Monitor and report on sales performance, identifying areas for improvement

• Drive partnerships for festive and seasonal business optimization (e.g., Mooncake, NYE, CNY, Dumpling festivals)

Job Summary:

Role: Project Manager

Start: ASAP

Duration: 12 Months

Location: Singapore

We are seeking an experienced Project Manager to lead and govern delivery for strategic transformation initiatives within the insurance domain. This is a business-facing role requiring strong stakeholder management, program governance, and client engagement capabilities, while maintaining sufficient technical understanding to effectively collaborate with technology teams.

Requirements:

- Proven experience as a Project Manager in techno-functional or business-facing roles.

- Strong expertise in stakeholder management, and client engagement.

- Experience managing large-scale transformation or program delivery initiatives.

- Prior experience in insurance industry, especially in distribution or transformation projects, is highly preferred.

- Strong understanding of project governance, risk management, and delivery frameworks.

- Experience in Strategic PMO or enterprise program environments.

- Familiarity with Agile and/or Waterfall delivery methodologies.

- PMP or equivalent/related certified.

- Strong organizational, problem-solving, and multitasking abilities.

Roles and Responsibilities:

- Manage and maintain end-to-end project delivery plans, ensuring alignment with business objectives and timelines.

- Drive program governance activities, including status tracking, reporting, risk management, and escalation handling.

- Act as the primary interface between business, technology teams, and external vendors.

- Build and maintain strong stakeholder relationships, including senior leadership, clients, and cross-functional teams.

- Facilitate regular project updates, steering committee meetings, and executive presentations.

- Ensure clear communication of project status, risks, dependencies, and mitigation plans.

- Collaborate with business teams to understand requirements and translate them into actionable delivery plans.

- Work closely with technical teams to ensure feasibility and alignment of solutions without being hands-on technical.

- Manage vendor coordination and delivery expectations to ensure quality outcomes.

- Support change and transformation initiatives, particularly in insurance or distribution domains.

- Ensure adherence to project management best practices, timelines, and quality standards.

Please send your application highlighting:

- Your relevant experience

- Current/expected salary

- Availability information

- A latest MS-WORD Resume

**We regret that only short-listed applicants will be contacted.**

GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy)

Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

[GECO Asia Pte Ltd, License No. 07C4453]

[2 Venture Drive, #10-18 Vision Exchange, Singapore 608526]

Job Description

As a Civil Construction Project Manager, you will be responsible for overseeing the full lifecycle of building construction and major upgrading (Additions & Alterations – A&A) projects—from planning and coordination to execution and completion. You will ensure projects are delivered on time, within budget, and in compliance with safety and regulatory standards.

Key Responsibilities

• Lead and manage construction projects including new builds, renovations, and upgrading works
• Develop project plans, schedules, and budgets
• Coordinate with clients, consultants (architects, engineers), subcontractors, and suppliers
• Oversee site activities to ensure work progress aligns with project timeline
• Ensure compliance with local building regulations, codes, and safety standards (e.g., workplace safety)
• Monitor project costs and implement cost-control measures
• Conduct regular site meetings and progress reporting
• Identify risks and implement mitigation strategies
• Review technical drawings, specifications, and method statements
• Manage procurement of materials and subcontractor works
• Ensure quality assurance and quality control (QA/QC) procedures are followed
• Handle contract administration, variation orders, and claims
• Resolve site issues, delays, or conflicts effectively

Job Requirements

Education & Experience

• Degree in Civil Engineering, Construction Management, or related field
• Typically 5–10+ years of relevant experience in building construction or upgrading works
• Experience working with general contractors is highly preferred

Technical Skills

• Strong knowledge of construction methods, materials, and regulations
• Familiarity with project management tools (e.g., MS Project, Primavera)
• Ability to read and interpret technical drawings and contracts
• Understanding of cost estimation and budgeting

Certifications (often required/preferred in Singapore)

• Relevant safety certifications (e.g., WSQ/Workplace Safety)
• Registration with professional bodies (if applicable)
• Knowledge of local authority requirements (e.g., building compliance)

Core Competencies

• Leadership and team management
• Strong communication and stakeholder management skills
• Problem-solving and decision-making ability
• Time management and multitasking
• Attention to detail and quality focus

Work Environment

• Combination of site-based and office-based work
• May require working under tight deadlines and handling multiple projects simultaneously

Typical Employers

• General contractors (main contractors)
• Construction firms handling building and A&A projects
• Property developers
• Engineering and infrastructure companies

Role Overview

We are seeking a high-caliber Project Manager to join our team at the strategic Tender Stage. The successful candidate will be instrumental in securing Projects by leading the technical proposal and cost optimization strategies. Upon award, you will transition into the lead operational role,taking full ownership of site execution, authority management, and P&L responsibility.

Key Responsibilities

Phase I: Tender & Strategy (Pre-Award)

• Technical Writing: Lead the preparation of the Technical Proposal, including detailed Method Statements, Site Management Plans, and Project Schedules.
• Cost Optimization: Collaborate with the Tendering/Contracts team to identify "Value Engineering" opportunities to make our bid more competitive without compromising quality.
• Site Reconnaissance: Conduct thorough site visits to identify potential risks (e.g., utility clashes, traffic constraints, neighborhood concerns) and incorporate mitigation strategies into the bid.
• PQM Management: Ensure the proposal scores high on the Price Quality Method (PQM) framework by highlighting safety records and innovative construction techniques.

Phase II: Project Leadership (Post-Award)

• Authority Liaison: Act as the Project representative to LTA, BCA, NEA, and PUB. Secure all necessary clearances and Temporary Occupation Licenses (TOL).
• Project Governance: Oversee the master construction programme (P6) to ensure timely completion of all civil, structural, and architectural milestones.
• Contractual Management: Manage all contractual matters, including the identification of Variation Orders (VOs), Extension of Time (EOT) claims, and negotiation with subcontractors.
• Financial Accountability: Monitor project budget, cash flow, and resource allocation to ensure the project meets or exceeds its profit margins.
• Safety & Quality: Implement a robust WSH framework and Quality Assurance plan.

Experience & Qualifications

• Educational Background: Degree in Civil Engineering or Building (must be recognized by the Professional Engineers Board (PEB) or BCA).
• LTA Track Record: Minimum 10 years of experience in Singapore construction, with at least 5 years specifically managing infrastructure or architectural term contracts.
• Tender Expertise: Proven experience in contributing to or leading successful tender submissions for LTA / HDB projects.
• Software Proficiency: Expert knowledge of Primavera P6, Microsoft Project, and BIM (Building Information Modelling) workflows.
• Leadership: Demonstrated ability to lead a diverse team of Site Engineers, Supervisors, and Subcontractors under tight deadlines.

Responsibilities:

• Collaborate in strategic business planning and budgeting exercises for Enterprises and Government. Contribute to syndication exercises with key product houses on a regular quarterly cadence, as well as the annual AOP cycle

• Drive productive business targeting and administer seamless business operations for business through intelligence and insights from management reports, analysis, and data mining

• Develop and prepare a forecasting model for regular business monitoring, including relevant sensitivity analysis and scenario planning. Ensure effectiveness and internal control of business unit operations by streamlining processes where necessary

• Oversee essential projects as needed and conduct regular cadence reviews, such as funnel management, to ensure visibility of the business. Plan and coordinate interlocks with other business units to promote collaboration

• Drive timely and accurate management reporting for key business decisions – Growth/BAU TMs and BPR’s and management dashboards and drivers

• Ensure monthly month-end closing procedures are executed to ensure proper book closure

• Stay informed of key trends affecting the business, including new developments in the enterprises and government sectors, progress of commercial enterprises, and market environment changes specific to certain vertical industries

Requirements:
University degree or equivalent in Accountancy, Finance & Business or related discipline

• At least 3-5 years of experience in Business Planning / Analyst / Sales Operations

• Demonstrated proficiency in Microsoft Office, particularly in Excel and PowerPoint. Capable of managing and analyzing large volumes of data. Familiarity or experience with Salesforce, PowerBI and Tableau is preferred.

• Experience in budgeting and driving accurate management reporting and analysis for key business decisions

• Demands extensive strong cross-functional collaboration, good communication skills, and a process-focused aptitude that will enable this role to effectively execute multiple responsibilities and deliverables.

• Strong business acumen with customer-oriented personal, independent and a good team player

• Meticulous and responsible with sharp analytical, organizational, and multi-tasking skills

• Ability to work well under stressful situations with tight timelines

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1108634 (Lim Shi Mei)

Aftermarket Sales Manager (MRO Business Development/APAC)

Location: Seletar

Salary: To commensurate with experience

Our client is a US aerospace manufacturer. They manufacture military rotorcraft as well as commercial helicopters. Our client also involves in wholesale of aircraft equipment and aircraft supplies (including aeronautical equipment).

Job Summary :

• To lead business growth, strengthen key customer relationships, and drive strategic sales initiatives across the region

Responsibilities:

• Own and grow aftermarket sales across APAC, driving revenue and market expansion
• Build and manage relationships with key helicopter operators, MRO providers, and aviation partners
• Identify, develop, and close new business opportunities across services, parts, and support solutions
• Lead proposal strategy, pricing alignment, and contract development with cross-functional teams
• Act as the primary interface between customers and internal support teams
• Drive pipeline growth and forecasting through Salesforce
• Represent the company at industry events, trade shows, and MRO conferences

Requirements:

• 10+ years’ experience in aviation, ideally within helicopter MRO or aftermarket services
• Excellent track record in sales, business development, or customer success
• Deep understanding of rotorcraft maintenance, repair, and overhaul environments
• Proven ability to influence senior stakeholders and close complex deals
• Experience working across multicultural markets in Asia-Pacific
• Excellent commercial acumen and strategic thinking
• Experience with rotorcraft OEMs or helicopter platforms
• Salesforce proficiency
• Technical certifications (A&P license, pilot license, etc.)

Why Join Us

• High-impact regional role with high growth potential
• Exposure to global aviation leaders and key industry players
• Collaborative, international environment
• Opportunity to shape aftermarket strategy in a high-growth region

Lim Pey Chyi (Apple) - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

We are looking for an experienced IT Project Manager to lead the end-to-end delivery of infrastructure upgrade projects .This role will act as the central point of coordination between business stakeholders, internal teams, and ensuring projects are delivered on time, within scope, and in line with bankingstandards.

KeyResponsibilities

• Lead end-to-end delivery of an IT infrastructure upgrade project within a banking environment.
• Act as the key point of contact between client stakeholders, consultants, and third-party vendors.
• Develop and manage project scope, timeline, resources, risks, and issues.
• Drive project governance, reporting, and steering committee meetings.
• Oversee design, testing, deployment, and transition phases to ensure quality delivery.
• Ensure compliance with bank IT standards, project methodologies, and regulatory requirements.
• Support change management and effective stakeholder communication.

Requirements

• Must have Bachelor's degree in computer science or any field.
• Min.5 years of relevant project management experience within a Bank IT environment.
• Proven experience managing end-to-end infrastructure upgrade projects.
• Strong Waterfall project management experience.
• Solid stakeholder and team management skills.
• Familiarity with banking governance, controls, and documentation standards.
• Consulting experience is an advantage but not mandatory.

These are the key responsibilities and core skillsrequired. There may be variations depending on the level of experience andknowledge gained and the size and complexity of the business area.

Interestedcandidates may apply through the application system or send it to bgayathri@morganmckinley.com.Shortlistedc andidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent toMorgan Mckinley Pte Ltd and its affiliates to collect, use and disclose yourpersonal data for the purposes set out in the Privacy Policy available at  https://www.morganmckinley.com/sg/privacy-policy . Youacknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Dinu Dinesh

EA License No: 11C5502

EAP Registration No: R22110286

We are seeking an experienced HRM Transformation Project Manager to lead complex, enterprise-wide HR transformation initiatives in a fast-paced, regulated environment. This role partners closely with HR, technology, operations, and business stakeholders to deliver scalable, compliant, and high-impact HR solutions.

Key Responsibilities

• Lead end-to-end delivery of HR transformation initiatives, including HRIS implementation, process optimisation, digital HR solutions, and operating model redesign
• Manage multiple concurrent workstreams, ensuring alignment across HR, technology, operations, and business teams
• Coordinate cross-functional stakeholders, dependencies, risks, and delivery timelines in a structured and proactive manner
• Ensure solutions meet organisational, compliance, and regulatory requirements, particularly within controlled environments
• Drive change management efforts, including stakeholder engagement, communication, training, and adoption strategies
• Establish delivery governance, monitor progress, and ensure operational readiness for successful implementation

Requirements

• 4–8 years of experience delivering HR transformation or HR technology initiatives within enterprise environments
• Strong background in HR processes such as employee lifecycle, payroll, performance management, and talent development
• Experience with HR systems is highly preferred
• Proven ability to manage multiple workstreams and engage senior stakeholders across HR and business functions
• Solid understanding of delivery governance, dependency management, and change management practices
• Excellent communication and stakeholder management skills

Overview

Weare seeking an experienced and dynamic Head of NPI Engineering & Project Management to lead our New Product Introduction (NPI) and project management functions. This role is critical in driving seamless product industrialization, from concept through qualification to high-volume manufacturing (HVM) while ensuring operational excellence, customer satisfaction, and alignment with strategic business objectives.

The ideal candidate brings strong technical depth, proven leadership in complex manufacturing environments, and a track record of successfully delivering high-impact NPI programs.

Responsibilities:

Strategic Leadership

• Define and execute the NPI strategy aligned with overall business goals and growth plans
• Establish scalable NPI frameworks, governance models, and best practices across the organization
• Drive continuous improvement initiatives to enhance efficiency, speed-to-market, and quality

NPI & Program Management

• Lead end-to-end execution of NPI programs, ensuring delivery on time, within scope, and within budget
• Oversee project planning, milestone tracking, risk management, and stakeholder communication
• Ensure robust transition from NPI phase to high-volume manufacturing (HVM)

Engineering & Team Leadership

• Lead, mentor, and develop a high-performing NPI engineering and project management team
• Foster a culture of accountability, collaboration, and continuous learning
• Drive cross-functional alignment across engineering, manufacturing, supply chain, sales, and customer support

Customer & Stakeholder Management

• Act as the primary interface for key customers on NPI programs
• Build and maintain strong relationships with customers, suppliers, and strategic partners
• Communicate project status, risks, and achievements effectively to senior leadership and stakeholders

Operational Excellence

• Ensure successful product and process qualification in compliance with company and industry standards
• Implement data-driven decision-making using KPIs, metrics, and analytics
• Identify risks proactively and deploy mitigation strategies to minimize project impact

Commercial & Financial Oversight

• Support RFQ activities, including cost estimation, pricing strategy, and project planning
• Develop and manage NPI budgets, ensuring optimal resource allocation
• Monitor project financials and provide regular reporting to senior management

Requirements:

• Bachelor’s degree or higher in Mechanical Engineering, Electrical & Electronics Engineering, or a related field
• Minimum 10 years of experience in parts and assembly manufacturing, with strong exposure to NPI environments.
• At least 5 years in program/project management leadership roles
• Proven experience in semiconductor or high-tech contract manufacturing is highly preferred
• Strong leadership with the ability to inspire and manage cross-functional teams
• Excellent communication and stakeholder management skills across global and local environments
• Deep understanding of NPI processes, product development cycles, and manufacturing scale-up
• Proficiency in project management methodologies and tools (e.g., PMP, Agile, Stage-Gate)
• Strong analytical mindset with the ability to leverage data for decision-making
• Proactive problem-solver with a results-driven approach
• High energy, resilience, and a strong sense of ownership

We are currently seeking a high calibre professional to join our team as a Premier Business Development Manager.

In this role you will:

• Business Development Manager for our Premier Offshore market to achieve acquisition objectives
• Responsible for but not limited to self-sourcing of new customers, managing and growing relationships for acquisition and referrals of new customers for offshore banking platform
• Achieve agreed financial expectations on qualified client growth for HSBC Premier clients
• Expand external network to maximize client growth opportunities
• Ensure adherence to Anti-Money Laundering guidelines and proper conduct
• Ensure full compliance to onboarding guidelines and regulatory requirements including KYC, account opening and tools; end to end processes until warm hand over to RM
• Support customers with needs-based banking solutions to meet customers' short- and long-term financial banking needs, getting customers to be digital ready
• Drive clients’ wealth and digital readiness with tight engagements to encourage early funding and Internet/Mobile Banking registration

To be successful you will need:

• Bachelor’s Degree holder with relevant experience or equivalent experience in a retail banking environment
• Driven with proven track record in sales related industry. Experience in financial related industry will be an added advantage
• Experience in engaging high net worth and/or international clients
• Strong sales orientation, networking and prospecting skills
• Possess strong interpersonal and communication skills
• Able to work independently and under minimal supervision

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

 https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i%22

Role Overview

The Maintenance Manager (MM) is fully accountable for Day-2 operations, system stability, and service quality of Singapore Government IT projects. This role requires strong ownership of the system in production, excellence in incident handling and reporting, and close collaboration with project (Day-1) teams to ensure smooth transitions, aligned expectations, and operational readiness. The MM is expected to act as the single point of ownership for maintenance, represent the maintenance team to external customers, and drive continuous improvement of operational processes.

Key Responsibilities

1. End-to-End Maintenance Ownership

• Take full ownership of system maintenance, stability, and operational performance.
• Ensure the system is production-ready at all times, including post-release support and steady-state operations.
• Proactively identify operational risks and drive mitigation plans.
• Serve as the primary authority for Day-2 matters, decisions, and escalation.

2. Incident & Problem Management

• Lead and manage major incidents (Sev 1 / Sev 2) from detection to closure.
• Ensure timely escalation, coordination, and resolution across infra, system, and application teams.
• Produce clear, structured incident reports, including:
• Incident timeline
• Impact assessment
• Root cause analysis (RCA)
• Corrective and preventive actions
• Present incident findings confidently to external customers and stakeholders.
• Track recurring issues and drive problem management initiatives.

3. Stakeholder Communication & Reporting

• Represent the maintenance team in operational meetings, reviews, and briefings with external customers.
• Prepare and present maintenance slides, operational dashboards, and incident summaries.
• Communicate system health, risks, and recovery plans clearly to both technical and non-technical audiences.
• Build trust with stakeholders through transparency, accountability, and delivery.

4. Day-1/ Day-2 Alignment & Transition
Work closely with Day-1 project teams to:

• Align expectations on operational readiness and support scope
  Review release schedules, cutover plans, and post-go-live support Ensure proper handover of documentation, SOPs, and system knowledge

• Validate that new releases are supportable, operable, and maintainable before acceptance into Day-2.
• Raise gaps early and enforce operational acceptance criteria.

5. Operations Governance & Process Excellence

• Define, maintain, and enforce maintenance SOPs, escalation paths, and support workflows.
• Ensure disciplined execution of incident, problem, and change management processes.
• Drive continuous improvement of operational processes and service quality.
• Support audits, reviews, and governance checks as required by government projects.

6. Team Leadership & Coordination

• Lead and coordinate in-house Day-2 Infra, System, and Application teams.
• Ensure clear roles, responsibilities, and accountability across support functions.
• Manage duty rosters, standby arrangements, and operational coverage.
• Coach team members on incident handling, reporting quality, and operational discipline.

Required Qualifications

• Singapore Citizen (mandatory).
• Bachelor’s Degree in IT, Computer Science, Engineering, or equivalent.
• Minimum 8 years of IT experience, with at least 3–5 years in a Maintenance Manager / Operations Lead / Production Support Lead role.

Mandatory Experience & Skills

• Strong hands-on experience in IT Maintenance / Day-2 Operations.
• Demonstrated ownership of end-to-end incident management, including major incidents.
• Proven ability to write high-quality incident reports suitable for external customers.
• Experience preparing and presenting maintenance and incident slides to external stakeholders.
• Strong experience working with project (Day-1) teams on release planning, handover, and support readiness.
• Solid understanding of ITIL-based service management practices.
• Ability to operate effectively in 24/7 operational environments.

Preferred / Advantageous Experience

• Experience supporting Singapore Government IT systems.
• Familiarity with environments involving:
• Application platforms (Java, Node.js, microservices)
• Integration platforms (Kafka, MQ, REST/SOAP)
• Containerized platforms (Docker, Kubernetes)
• Experience in audit-heavy, security-sensitive, or high-availability systems.
• ITIL Foundation or higher certification.