Total 12,113 Others level Customer Service job vacancies

Job Description:

• In charge of conducting and certify scheduled and unscheduled maintenance, repair, and testing of aircraft systems and components.
• Responsible for carrying out complex tasks such as engine servicing and component replacement, troubleshooting defects, and maintaining production equipment.
• In charge of performing detailed inspections of aircraft structures, landing gear, engines, and other critical systems.
• In charge of leading and supervising teams of technicians to complete maintenance tasks efficiently.
• Responsible in promoting and upholding a culture of safety among maintenance teams and ensure all activities comply with quality standards.
• Maintain detailed and accurate records of all maintenance activities and certifications.
• Ensure all work is performed in accordance with regulations from the Civil Aviation Authority (CAA) and the Original Equipment Manufacturer (OEM).

Job Requirement:

• Minimum Diploma in Aersopace Engineering or relevant
• Minimum 2 years of working experience as Licensed Aircraft Engineer with ATR

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In Charge of auditing and assessing the suitability of suppliers
• Responsible for initiating and managing project transfer
• Responsible for guiding and implementing improvement programs as well as negotiating and balancing capacity among suppliers
• Responsible for FA Inspection of casting and machining services
• In Charge of managing the foundries which include quality and delivery performance
• In charge of handling the non-conformance parts follow up
• Responsible for checking and monitoring suppliers to ensure delivery

Requirements:

• Min Diploma in Mechanical / Precision Engineering or relevant
• Min 5 years of experience in Metal Casting Process

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Location: Bukit Panjang / Novena / Lentor

Working Hours: Wed - Sun, 9am - 6pm (weekend work is required, PH off)

Salary: Up to $4500 + quarterly bonuses (VB 1-2 months)

Job Responsibilities:

• Be a key player in the customer acquisition team to onboard new parents to community
• Share vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in CRM system
• Relationship manager for community, continue to track the progress of students and maintain relationships with parents

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd

Job Description:

• In Charge of managing daily production, capacity planning and machine optimisation.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organised and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Job Requirement:

• Min Degree in Engineering or relevant
• Min 5 years of machining experience in a manufacturing industry
• Able to work in rotating shifts if required.

To submit your application, please apply online apply@rn-care.com for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.

EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In charge of leading and coaching a team of manufacturing engineers to support daily operations in programming, tooling, process routing, and secondary processes
• Responsible in monitoring production performance to ensure monthly efficiency targets and optimal utilization of machinists and machines are achieved.
• Liaise with
• In charge of leading and guiding the team in completing Lean Six Sigma projects to improve manufacturing processes.
• Participate in Root Cause Analysis (RCA) for any non-conforming jobs and resolve issues collaboratively as a team.
• In charge of maintaining and updating the CAD plant layout as required.
• Actively explore new manufacturing approaches, tooling, and technologies to enhance organizational capabilities; lead and manage CAPEX (Capital Expenditure) initiatives for required equipment purchases.
• Actively participate in and contribute to HSE initiatives, including hazard/incident identification, risk assessment, and determination of control measures.
• Perform other duties as assigned

Requirements:

• Min Diploma in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Precision Machining
• Experience in creating manufacturing routings using an ERP system
• Proficiency in CAD (2D/3D) software such as AutoCAD, SolidWorks, etc. (essential).

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Role Overview

We are hiring a senior AI Strategist to support thetransformation of Operations and Customer Service functions,

including Client Support, KYC/onboarding, payments, RiskOperations, and Back Office processes

The role focuses on identifying high-impact opportunitieswhere AI can improve service quality, response efficiency, client satisfaction,and operation scalability. The successful candidate will work closely internalAI teams and external vendors to deliver practical, scalable solutions thatenhance both client experience and internal efficiency.

Key Responsibilities

Define and drive AI initiatives across Operations &Customer Service, aligned with business and service excellence goals

• Identify and prioritize use cases across:
• Client support automation and resolution efficiency
• KYC, onboarding, and verification process
• Payment operations and transaction monitoring
• Complaint handling and service recovery
• Internal workflow automation and productivity

Translate business needs into structured execution plans,including:

• Use case definition
• Solution design (in collaboration with AI team)
• Vendor evaluation and selection
• Implementation roadmap

Work as a subject matter expert, taking full ownership ofexecution and delivery with minimal supervision

Work closely with internal stakeholders including AI, data,compliance, risk, product, and engineering teams

Manage external AI vendors and service provider, includingperformance tracking and delivery quality

Oversee full lifecycle delivery from concept throughdeployment and continuous optimization

Drive adoption of AI tools and workflows with customerservice and Operations teams

Establish frameworks for knowledge management, processstandardization, and service automation

Required Experience

3-5 years of hands-on experience in AI development,

Background in one or more of the following

• Customer Service / Client Support
• Operations / Back Office
• KYC / Onboarding / Compliance Operations
• Payments / Transaction Operations

Demonstrated experience in: Service quality improvement /Process optimization and operational efficiency

Strong understanding of:

• Client service workflows in brokerage environments
• Operational risks, compliance requirement and client life cycle processes
• Practical experience using AI tools to improve service delivery, automation, or operational workflows
• Ability to work across business and technical teams and drove implementation through to completion

Responsibilities:

• Lead the procurement organization for Singapore and Malaysia operations, providing coaching, direction, and escalation support to ensure effective execution and team development.
• Drive procurement KPI performance, including on-time delivery (OTD), delinquency, push/pull/cancel actions, late release, and purchase price variance (PPV), aligned with business objectives.
• Develop and execute sourcing strategies that deliver competitive advantage, including supplier selection, development, consolidation, and implementation of strategic supplier initiatives.
• Lead Global Purchase Family or Regional Commodity sourcing activities, with full accountability for sourcing decisions, material deflation targets, and alignment with global and regional strategies.
• Build and maintain strong supplier relationships to ensure performance expectations are met across cost, quality, delivery, and risk; lead corrective action and supplier improvement initiatives as required.
• Lead commercial negotiations with suppliers to achieve quality, fulfillment, productivity, and cost objectives while managing contractual and commercial risk.
• Oversee procurement of materials, equipment, services, and supplies necessary to support manufacturing and operational requirements, ensuring compliance with internal policies and standards.
• Analyze market conditions, cost drivers, supplier capabilities, and pricing trends to inform sourcing decisions and negotiation strategies.
• Collaborate with Engineering, Quality, Planning, and Operations to support supplier qualification, NPI activities, and continuous improvement initiatives.
• Prepare and review bid packages, and coach procurement team members on sourcing strategies, negotiations, and supplier engagement as needed.
• Support cross-functional and business initiatives as assigned, including special projects aligned with supply chain and operational excellence goals.
• Other related duties and projects as assigned.

Requirement

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
• Min 5 years of procurement /supply chain experience in engineer-to-order manufacturing, OEM or aerospace environment
• Experience managing ~USD100M in direct spend with a proven track record of ~5% cost savings.
• Managed 50–100 suppliers across multiple countries

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

This position involves maintaining and operating equipment, troubleshooting issues, conducting preventive maintenance, and ensuring facility safety & security. Responsibilities include participating in emergency response activities, documenting procedures, and performing various maintenance tasks. The individual will need to work effectively as part of a team and communicate professionally with colleagues and supervisors.

Be Part of Our Success

• Resolve identified engineering issues with equipment to keep downtime to minimum
• Active participation in first level troubleshooting / root cause isolation / recovery action on all reported incidents and escalate incidents to supervisor
• Perform planned preventive maintenance (PPM) / Reactive Maintenance (RM) / Service order (SO) to minimize equipment downtime
• Documentation of standard operating procedures / Checklist of equipment Tasks
• Work as a team to monitor and perform facility inspections and report on condition affecting operations
• Performs repairs, maintenance and installation.
• Conduct routine monitoring and spot checks of all building equipment and systems
• Involve in company’s Emergency Response team (ERT), first aid and environmental health & safety (EHS) activities
• Ensure calls are answered and emails are responded in a timely, efficient and professional manner
• Perform any other duties assigned and assist in ad-hoc tasks by supervisor or manager
• Contributes to team effort by accomplishing related results as needed.
• Ensure proper handover and takeover during shift changes
• Lead a team of fellow FM Engineers
• Specialise in Mechanical and/ or Electrical works

Qualities We Value

• Computer literate with the ability to compile and submit daily reports.
• Experience and with understanding mechanical and electrical field / engineering & building services industry will be a plus
• Able to read architectural, structural, mechanical and electrical as built will be a plus
• Able to commit to 12 hours rotating shift work that includes day, night and weekends

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Job Description:

• In charge of conducting and certify scheduled and unscheduled maintenance, repair, and testing of aircraft systems and components.
• Responsible for carrying out complex tasks such as engine servicing and component replacement, troubleshooting defects, and maintaining production equipment.
• In charge of performing detailed inspections of aircraft structures, landing gear, engines, and other critical systems.
• In charge of leading and supervising teams of technicians to complete maintenance tasks efficiently.
• Responsible in promoting and upholding a culture of safety among maintenance teams and ensure all activities comply with quality standards.
• Maintain detailed and accurate records of all maintenance activities and certifications.
• Ensure all work is performed in accordance with regulations from the Civil Aviation Authority (CAA) and the Original Equipment Manufacturer (OEM).

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in MRO industry
• Knowledge of special processes such as Weldng (TIG/EBW), Thermal Spray, Heat Treatment, Machining will be advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provide all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

We are seeking an experienced Infrastructure Administrator to manage and maintain on-premises Azure Stack Hub, enterprise monitoring tools, and supporting infrastructure. The role involves system administration, patch management, and ensuring high availability and performance across hybrid cloud environments.

Be Part of Our Success

• Administer and maintain Azure Stack Hub (on-premises) infrastructure

• Perform patching and updates for Azure Stack Hub and Dell EMC systems

• Manage and support Microsoft Hyper-V virtualization environments

• Administer and optimize Splunk and AI-enabled Splunk platforms for monitoring, analytics, and alerting

• Configure and maintain Active Directory (AD) services (users, groups, GPOs, authentication)

• Administer SCOM (System Center Operations Manager) for infrastructure monitoring

• Manage SolarWinds for network and system monitoring

• Perform system health checks, troubleshooting, patching and performance tuning

• Ensure backup, recovery, and disaster recovery processes are in place and tested

• Maintain system documentation, SOPs, and operational runbooks

• Work with vendors (Microsoft, Dell EMC, Splunk) for issue resolution and support

• Ensure compliance with security policies and audit requirements

Qualities We Value

• Strong hands-on experience with Azure Stack Hub administration and patching

• Experience in Dell EMC infrastructure patching and lifecycle management

• Solid knowledge of Microsoft Hyper-V administration and patching.

• Proven experience with Splunk (including AI/ML capabilities)

• Good understanding of Active Directory administration

• Experience with SCOM and SolarWinds monitoring tools

• Knowledge of Windows Server & RHEL environments and enterprise infrastructure

• Experience in troubleshooting complex infrastructure issues

• Familiarity with backup and disaster recovery strategies

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.

• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.

• Meaningful work and projects that make a difference in people’s lives.

• A fun, passionate and collaborative workplace.

• Competitive remuneration and comprehensive benefits.

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 5 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and Welding Process
• Experience in GDT is a must

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About ST Engineering

ST Engineering  is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

The Technical Manager is responsible for leading the design, deployment, and management of cloud architectures across AWS and Azure platforms. You apply best practices in cloud engineering and security to mitigate risks associated with new technologies and evolving business needs. The role contributes to the creation of artefacts spanning design, development, and implementation, ensuring that cloud architecture and deployment principles align with overall enterprise technology strategies. You provide leadership in the fulfilment of cloud infrastructure tasks spanning Day 1 and Day 2 activities.

Be Part of Our Success

• Participate in the design and implementation of cloud architectures and controls in alignment with enterprise security and compliance guidelines.
• Assist in the testing and evaluation of new cloud-native services, tools, and deployment models to ensure scalability, resilience, and security.
• Recommend cloud products, services, and deployment procedures to enhance overall system architecture design.
• Document the design, operation, use, and expected outputs of AWS and Azure cloud environments.
• Implement new enterprise cloud solutions, services, and enhancements across Day 1 (deployment) and Day 2 (operations) activities.
• Resolve issues that arise during cloud deployments, migrations, and integrations.
• Identify opportunities to scale up and automate infrastructure and processes through Infrastructure-as-Code (IaC), CI/CD pipelines, and monitoring solutions.
• Monitor cloud infrastructure for performance, availability, and security gaps, and propose continuous improvements.
• Oversee the maintenance of cloud platforms, services, and associated automation tools.
• Develop and implement disaster recovery drills and simulation tests for critical workloads hosted on AWS and Azure.
• Provide leadership in the resolution of incidents, performance bottlenecks, and cloud operational challenges.

Qualities We Value

• Strong understanding of cloud architecture principles, design patterns, and best practices for enterprise-scale deployments.
• Proven hands-on experience with public cloud platforms, particularly AWS and Azure, covering both Day 1 (deployment, configuration, migration) and Day 2 (operations, monitoring, optimization, incident response) activities.
• Experience with automation and Infrastructure-as-Code (IaC) using tools such as Terraform, CloudFormation, or ARM templates; proficiency in Python for scripting and workflow automation is an advantage.
• Familiarity with hybrid and multi-cloud environments, with Google Cloud knowledge considered a plus.
• Strong collaboration skills with the ability to work effectively in cross-functional, agile, and DevOps-driven teams.
• Demonstrated critical thinking, analytical ability, and creative problem-solving in cloud deployment, security, and operations.
• High attention to detail with a focus on quality, scalability, resilience, and cost optimization in cloud solutions. 

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. 
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Quality Manager (Call Centre), 1 Year Contract Up $7.5K
Working Location: Near to Clarke Quay MRT / Novena MRT
Working Hours: Mon - Thurs (8.30AM to 6.00PM), Fri (8.30AM to 5.30PM)

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.

• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.

• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.

• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.

• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.

• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.

• Perform service recovery calls/emails as needed for de-escalation.

• Determining call quality and standards via call audits and calibrations.

• Evaluate and improve current email templates for continuous improvement.

• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.

• Timely reporting to management team and stakeholders

• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.

• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.

• Perform other ad-hoc duties as assigned.