Administration
• To review all incoming letters and ensure follow-up actions are taken especially on complaints.
• To vet/prepare all M&E submission.
• To prepare weekly/monthly meeting documents and reports
• To input daily utilities consumption and any relevant data needed to produce reports to client
Operational Matters
• To review, and if necessary, recommend and implement changes to operations procedures.
• To set and define standards required of maintenance matters
• To review all areas regularly to determine whether cost - saving measures can be implemented without compromising on quality, durability or effectiveness.
• To set up a monitoring system to track repairs and replacements for regular update/check and control for any excessive occurrence.
• To follow up on matters after meetings.
• To set up inspection schedules on defects, cleanliness and other term contract works.
• To liaise with vendors, teams and tenants on matters related to Tenancy and M&E services.
• To arrange for handling of emergency situations such as power failure, burst pipe, gas leaks etc.
• To review and update House Rules & Site Supplement if necessary recommend.
• To attend meetings with clients, term contractors or any other meetings as assigned by the Immediate Superior and to record and put up minutes.
• To prepare and submit all necessary documents to Building Construction Authority (BCA) or any relevant authorities as needed.
• To keep updated records of all those warranties that are still in force.
• To conduct daily checks to ensure that the common areas are maintained like cleaning, landscaping, etc.
• To conduct regular inspections with the term contractors (cleaning, pest control, fire protection system, lift, etc) to ensure that the services are carried out / maintained to the standard set by the Management and or the authorities.
• To conduct daily checks on common property whether or not maintained by a term contractor to ensure their soundness and proper maintenance.
• To inspect/supervise/test plumbing fittings periodically to uncover any defects, by-pass timers and controls periodically to turn on lights to check for defective ones.
• To propose / recommend improvement, repairs and upgrading works when appropriate and ensure that such are carried out properly when approved.
• To monitor and furnish regular reports on any intrusions, irregularities or unsafe practices.
• To set procedures and contact numbers of persons to be contacted for dealing with emergency situations such as burst pipe, fire, power failures, structural damage, etc.
Tenancy Management
• Help coordinate tenant move-ins and move-outs.
• Build positive relationships with co-workers, clients and tenants.
• Respond to tenant needs and maintain positive relationships and high retention levels with all tenants.
• Liaise with tenants on repairs and maintenance works or fitting-out works.
Energy Management
• To monitor utilities consumption and take corrective measure if necessary for any irregularities.
• To review and recommend for approval cost-saving or cost-effective measures to reduce consumption.
Emergency Situation
• To lay down procedures and contract numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.
Reporting & Budgeting
• Prepare accurate, timely and complete reports, including monthly performance reports and variance reports for review by senior management
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, routing and approval of invoices
• Review and reconcile ground lease rent and common area maintenance (CAM) recovery charges as needed.
• Respond to problems and concerns and ensures compliance with rules and regulations
