Duration: 1 year contract
Working Hours: Monday to Friday, 8.45am to 6pm
Working Location: Bukit Batok, Woodlands, Cashew, Fort Canning (rotational)
Summary:
This role provides a professional TOP handover experience for our customers and to assist in the timely rectification/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.
Responsibilities:
You act as a bridge between homeowners, contractors, and the customer service team.
1. Pre-handover preparation (before keys are handed over)
Work with contractors to ensure everything needed for handover is ready (documents, checklists, unit information)
Make sure all units are properly prepared for buyers to inspect and receive
2. Unit inspection (very important part of the job)
Inspect every unit before handover
Check for defects such as paint issues, broken fittings, plumbing or electrical issues, finishing problems. Additionally, you are required to confirm whether the unit is ready to be handed over to the buyer.
3. Defects coordination (after inspection / handover)
4. Customer complaint handling
Requirements:
‘A’ Level/Diploma in real estate or relevant discipline
Minimum 2 – 3 years in real estate and customer service
Good written and verbal communications skills
Good organizational and problem-solving skills
Customer oriented
Adaptable to new and changing situations
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
EA Reg. ID: R25157446 (Katherine Carlen)
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394
