Total 99 job vacancies in SOUTH MELBOURNE

Location: Melbourne (Global HQ)

Team: Market Readiness

Reporting to: Global Market Readiness Stream Lead

This is a 12-month Fixed Term Contract

The PaperCut Story

At PaperCut, we believe two things: great code can change the world, and a great flat white can change your morning.

Now, let's be honest, "print management" doesn't usually make people leap out of their chairs. But here at PaperCut, we’ve turned the most boring part of IT into one of the most exciting and impactful jobs in tech. How? Simply put, our code saves trees!

We’re a BCorp-certified company on a mission to make our customers' printing waste-free, easy, and secure. With a global footprint spanning 195 countries and 140 million end users, we are a true Australian success story moving forward into the cloud, SaaS, and beyond print.

What You’ll Actually Do

• Bridge the Gap: Be the strategic lead between Product Marketing and the Web team, treating papercut.com like a product to ensure our global web presence is impactful and cohesive.

• Master the Multichannel Puzzle: Manage complex messaging across SaaS and On-Premise solutions, ensuring clear, outcome-based stories for diverse personas and global regions.

• Map the Journey: Interrogate data using Heap and Microsoft Clarity to define "Jobs to be Done," while conducting qualitative interviews to validate customer and partner needs.

• Finesse Technical Truth: Partner with Engineering and Support SMEs to transform raw technical knowledge into high-impact, brand-aligned content that guides visitors from education to lead.

• Optimise Information Architecture: Rethink how technical documentation is accessed, ensuring "how-tos" are intuitive and structured.

• Drive the Roadmap: Own the backlog for product-related web improvements, setting clear requirements and priorities that deliver the highest value.

What You Bring to the Table

• A Sharp "Finesser’s" Eye: You have a gift for positioning, turning dense technical jargon into crisp, persuasive copy that adheres to strict brand guidelines.

• Systems Thinking: You don’t just fix a page; you improve the template. You look for scalable ways to organise information across different products and verticals.

• Technical Literacy: You’re comfortable "under the hood," navigating Markdown updates and Git-based CMS environments (like CloudCannon) without breaking a sweat.

• Empathetic Researcher: You’re a natural at discovery, knowing exactly how to extract the "why" from stakeholders and customers to fuel better web strategies.

• Prioritisation Pro: You can distil a mountain of requests into a streamlined roadmap, balancing the needs of CX and SMEs with ease.

Why Join PaperCut?

• Values-Driven: We’re guided by our values: Caring, Honest, Intelligent, and Nimble (CHIN). They aren't just posters; they’re how we build products and treat each other.

• Melbourne Born & Bred: We are a true Australian success story, still owned and run by our founders right here in Melbourne.

• Share the Success: We offer all permanent employees a Share the Success bonus, ensuring that when the company thrives, our people do too.

• Real Impact: PaperCutters are involved in strategic decisions through collaborative leadership groups. We respect expertise and give you the autonomy to build.

• Generous Leave: Including up to 18 weeks of parental leave and a genuine commitment to Diversity, Equity, Inclusion, and Belonging.

Location: Melbourne (Global HQ)

Team: Marketing

Reporting to: Global Marketing Stream Lead

The PaperCut Story

At PaperCut, we believe two things: great code can change the world, and a great flat white can change your morning.

Now, let's be honest, "print management" doesn't usually make people leap out of their chairs. But here at PaperCut, we’ve turned the most boring part of IT into one of the most exciting and impactful jobs in tech. How? Simply put, our code saves trees!

We’re a BCorp-certified company on a mission to make our customers' printing waste-free, easy, and secure. With a global footprint spanning 195 countries and 140 million end users, we are a true Australian success story moving forward into the cloud, SaaS, and beyond print.

What You’ll Actually Do

• Lead the Evolution: You aren’t just "doing SEO" for us; you are here to make the entire business search-capable. You’ll lead the transition from traditional SEO to AI-assisted discovery (AEO/GEO).

• Design the System: Instead of optimising pages in isolation, you’ll help us design a scalable search system, setting the standards and playbooks that ensure PaperCut remains discoverable and authoritative.

• Be the Search Authority: Act as the central domain expert and change agent, partnering with Marketing, Product Marketing, Support, and Engineering.

• Drive Experimentation: Stay ahead of the curve by leading tests across AI overviews, schema, structured data, and topic authority models to maintain our competitive advantage.

• Enable the Team: Develop the training and toolkits that allow diverse contributors across the company to produce search-ready content without slowing them down.

• Measure What Matters: Define success metrics that go beyond simple rankings, translating complex data into clear strategic recommendations.

What You Bring to the Table

• An AI-First Mindset: You have a deep understanding of the digital landscape, from buying journeys to customer journeys, how they're supported by agentic AI and how search is changing in a generative world.

• Strategic Execution: You can design a compelling vision and deliver it, aligning your search strategy with our overarching global company goals.

• Technical SEO Depth: You are an expert at optimising website configuration, relevance, and popularity to drive high-quality organic traffic.

• Exceptional Communication: You’re a natural storyteller who can use copywriting and presentations to unlock expertise in others and influence cross-functional teams.

• MarTech Savvy: You know how to leverage modern tooling, data, and automation to drive both rapid execution and deep analysis.

Why Join PaperCut?

• Values-Driven: We’re guided by our values: Caring, Honest, Intelligent, and Nimble (CHIN). They aren't just posters; they’re how we build products and treat each other.

• Melbourne Born & Bred: We are a true Australian success story, still owned and run by our founders right here in Melbourne.

• Share the Success: We offer all permanent employees a Share the Success bonus, ensuring that when the company thrives, our people do too.

• Real Impact: PaperCutters are involved in strategic decisions through collaborative leadership groups. We respect expertise and give you the autonomy to build.

• Generous Leave: Including up to 18 weeks of parental leave and a genuine commitment to Diversity, Equity, Inclusion, and Belonging.

About you

As a hands-on and guest-focused leader, you bring a contagious passion for the food and beverage industry, particularly for authentic Italian cuisine. Your enthusiasm sets the tone for exceptional service and inspires your team to deliver memorable dining experiences. With a strong understanding of the demands of a high-turnover, fast-paced environment (especially one located near an international airport) you remain calm under pressure and lead with confidence. Your keen attention to detail, excellent organisational skills, and decisive approach ensure smooth, efficient operations, even during peak service periods.

You hold a valid Victorian RSA and are available to work a flexible roster including evenings, weekends and public holidays.

What you will be doing?

You will be coordinating and managing the day-to-day operations of the restaurant, room service, and bar, ensuring exceptional food and beverage service that exceeds guest expectations while maximising profitability. Your role includes overseeing key administrative and planning functions such as staff rostering, departmental reporting, and the development of packages and promotions to drive revenue and enhance visibility. In addition, you will manage stock control processes, including stocktakes and ordering, to maintain operational efficiency. You will also play a vital role in team onboarding and training, fostering a culture of service excellence and continuous improvement.

Do you want to see how a leading tech platform is steered from the top? As a Performance Analyst Specialist in the Managing Director (MD) Office, you won’t just be crunching numbers; you’ll be translating data into the narrative that drives foodpanda Malaysia. You will be the right hand to the MD Office leads, ensuring our business-as-usual (BAU) runs like a Swiss watch, our strategic projects have the data-driven "punch" they need to  succeed, and our executive narratives are brought to life through high-impact, world-class presentations.

What’s in your "Panda Box"?

• The Master of Narratives (Slides): You’ll take complex data and turn it into high-impact visual stories for leadership reviews, townhalls, and regional syncs. You don't just "make slides"—you build decks that influence decisions.

• The Data Detective (Analysis): You’ll perform structured analysis within our core KPIs. You’ll use existing frameworks to solve standard problems, but we expect you to speak up when you see a way to make a process better or faster.

• The Project Pilot (Support): You’ll support the MD Office on high-priority projects. You’ll gain expanded conceptual knowledge of how foodpanda works, from logistics to marketing, while helping us hit our milestones.

• The Pulse of the Business (BAU Management): You will manage the heartbeat of our office—coordinating BAU meetings, tracking action items, and ensuring information flows straightforwardly across the team.

Key Responsibilities:  

• Running your own section with confidence and consistency 

• Preparing and presenting high-quality dishes in line with our menu and standards 

• Working closely with the Head Chef to keep service running smoothly 

• Maintaining a clean, safe, and organised kitchen environment 

• Keeping an eye on stock levels and minimising waste 

We are searching for a confident and detail-focused Customer Service & Validation Coordinator to join our Customer Experience (CX) team

Working in a fast-paced and KPI-driven environment, this role is critical to the successful delivery of our Mystery Shopping and Auditing programs. You will be responsible for both job fulfilment and validation of mystery shopping reports to ensure high-quality outcomes for our clients.

You will be joining a close-knit team that supports each other and works collaboratively in a high-energy environment.

Benefits

• An attractive total salary package (including superannuation) is on offer
• Great company culture that supports equal opportunities and provides development opportunities
• Full time office based role with hybrid work environment
• EAP support, Birthday leave, early finish Fridays and more

 Roles and Responsibilities

• Ensure all Mystery Shopping and Auditing jobs are filled on time to meet client deadlines
• Validate mystery shopping and audit reports for accuracy, consistency and quality
• Manage daily workforce planning across job filling and validation targets
• Provide clear, constructive feedback and coaching to mystery shoppers to improve report quality
• Respond to shopper and validation enquiries in a timely and professional manner
• Work closely with Client Service Managers to support program delivery and client expectations
• Take a solution-focused approach to problem solving using a WIN/WIN mindset
• Assist in minimising resubmits, revisits and operational costs while maintaining service quality

Essential Criteria

• Ability to work under pressure with tight deadlines
• High attention to detail and strong quality control mindset
• Confident, proactive and solutions-focused attitude
• Strong written and verbal communication skills
• Ability to manage competing priorities and adapt to changing workloads
• Basic to intermediate Excel skills
• Previous experience in customer service, operations, validation, retail, call centre or administrative roles preferred

What's Next?

If you feel you have the right attitude and skills to succeed, apply today!

Please note only shortlisted candidates will be contacted.

Overview

In Indonesia, most purchase decisions still happen in-store — across warungs, minimarkets, and supermarkets. Promotions are everywhere, but very few are actually measured or optimized.

Modcart.io is building a retail media layer inside physical stores — where coupons, offers, and activations are tracked, tested, and improved based on real sales impact. (Learn more www.modcart.io)

We’re looking for someone to own this system end-to-end — from promotion design to in-store execution to performance optimization.

What You’ll Own

1. Promotion Performance & Store-Level Tracking

• Maintain visibility of all live promotions across:
• Warungs / General Trade
• Minimarkets (e.g. Indomaret, Alfamart)
• Supermarkets
• Track performance at outlet level:
• Sales uplift vs baseline
• Coupon redemption rates
• Basket size and repeat purchase impact
• Build a clear internal “promotion scoreboard”

2. Coupon & Promotion Strategy

• Design and optimize in-store offers:
• Bundles (“Beli 2 lebih hemat”)
• Small-value coupons (Rp2–5K range)
• QR triggered incentives
• Decide:
• Which offers run in which stores
• Improve efficiency:
• Increase redemption
• Reduce unnecessary discounting

3. Channel-Specific Playbooks

• Build different strategies for:
• Warungs (relationship-driven, no POS systems)
• Minimarkets (structured, higher traffic)
• Supermarkets (planned shopping behavior)
• Identify what works by:
• Region (Java vs non-Java)
• Store type
• Category

4. In-Store Experimentation & Optimization

• Run structured tests across stores:
• Discount vs bundle vs cashback
• QR vs physical coupon
• Shelf vs cashier placement
• Translate results into clear playbooks:
• What drives trial vs repeat vs basket growth
• Continuously iterate based on data

5. Execution & Field Coordination

• Work closely with:
• Store owners (warungs)
• Distributors and merchandisers
• Brand teams
• Ensure promotions are actually implemented correctly
• Identify and fix execution gaps:
• Promo not communicated
• Incorrect pricing
• Poor placement

6. Budget Ownership & ROI

• Own promotion and coupon budgets by campaign
• Track ROI of each promotion
• Reallocate spend toward high-performing mechanics

What We’re Looking For

• 3-5 years experience in:
• Trade marketing / shopper marketing / retail / category roles in Indonesia
• Hands-on operator — willing to go into stores and validate execution
• Strong analytical skills — able to evaluate sales uplift, coupon redemption, and promotion ROI using Excel / Google Sheets
• Clear understanding of Indonesia retail dynamics:
• Warungs (GT) vs minimarkets / supermarkets
• Sell-in vs sell-out, distributor flow
• Hands-on experience with trade marketing / in-store promotions (discounts, bundles, activations)
• Able to turn data into clear actions (what to scale, fix, or stop)
• Strong execution mindset — understands on-ground realities and works with field teams / store owners
• Comfortable running tests and iterating promotions across stores or regions
• Good commercial judgment — balances sales growth vs promo cost
• Fluent in Bahasa Indonesia and English

What Makes This Role Different

• You’re not managing promotions — you’re building a promotion intelligence system
• You’ll directly link in-store behavior to measurable sales outcomes
• You’ll define how retail media works in Indonesia’s fragmented retail landscape

Atmosphere: A flexible, international team environment with a high sense of ownership.

Reward: Competitive fixed gross salary plus a high-reward commission structure and bonuses.

Innovation: The opportunity to sell cutting-edge Retail Intelligence tools in a rapidly growing market.

We’re offering a full‑time opportunity for an emerging valuation professional to join our team, specialising exclusively in Retail Valuations.

As an Assistant Valuer, you’ll be part of a high‑performing national valuations team, gaining hands‑on experience across a diverse portfolio of retail assets. You’ll work closely with industry‑leading valuers who will mentor and support you as you develop your technical capability and progress toward becoming a Certified Practising Valuer.

In this role, you’ll contribute to meaningful valuation work across a range of retail property types and portfolios. From collecting and analysing sales and leasing evidence, to building cash flow models and assisting with valuation reports, you’ll play an important role in delivering high‑quality, trusted advice to our clients.

To be successful, you’ll bring:

• Tertiary studies in an Australian Property Institute (API) accredited degree with the aim of working towards becoming a Certified Practising Valuer.
• Strong attention to detail and commitment to producing high‑quality work.
• Ability to build strong working relationships across the business.
• Intermediate to advanced skills in MS Excel and Word.
• A proactive, self-motivated approach and a genuine desire to add value to the team.

Your strong numerical skills, analytical thinking, problem‑solving capabilities and excellent communication, organisation and time management will set you up for success in these rewarding full‑time roles.

• Call potential or existing customers from a provided database.
• Introduce Media Co’s product such as TV, OTT packages, Smart Box X1, OTT Box .
• Explain internet speed, package benefits, pricing, and promotions.
• Help customers choose the most suitable package based on their needs
• Follow up with customers who have shown interest but haven't subscribed yet.
• Maintain good communication to increase conversion rates.

• Fresh Graduate from Communications or related field.
• Passionate in sales
• Good communication skills
• Willing to Work in Centennial Tower, South Jakarta.

What Will You Get :

• Having opportunity for accelerate development & individual learning journey
• Internship Allowance