Total 83 job vacancies in Pasig, Metro Manila

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE 

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

People Management 

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management 

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews. 
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets. 

Logistics 

• Ensure that team members' and equipment needs are met to sustain service levels. 
• Recommend/suggest relevant alternatives to the product or tool being used by the company. 

Internal Coordination 

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them. 
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

WHAT WE’LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Able to multitask and prioritize 
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a related field (especially email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of content moderation. 
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning 
• Excellent verbal and written communication skills. 
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.

Description

Position Overview

The AI Operations Specialist is a hands-on, technical-operations leader responsible for building and scaling AI-driven workflows across a fast-growing accounting and back-office services organization. This role sits at the intersection of AI, automation, and accounting operations, driving the transformation of the firm into a modern, AI-enabled back-office platform.

This individual will work closely with accountants, CPAs, and operational leadership to design, implement, and optimize AI-powered solutions that improve efficiency, accuracy, and scalability across both third-party client services and a rapidly growing U.S.-based real estate business.

The ideal candidate brings 3–6+ years of experience in AI, automation, or operations roles, with a strong ability to translate business processes into practical AI solutions. This individual must be comfortable operating in a fast-paced, evolving environment while building scalable systems and training non-technical teams.

AI Automation Development

• Design, build, and deploy AI agents and automation solutions across accounting workflows (bookkeeping, reconciliations, AP/AR, reporting) and broader back-office operations
• Identify high-impact automation opportunities across accounting and operational processes
• Integrate AI tools with existing systems (e.g., AppFolio, Yardi, Entrata, Sage)
• Continuously improve automation performance, reliability, and scalability

Workflow Transformation

• Partner with accounting teams to map current workflows and redesign them using AI-enabled solutions
• Reduce manual effort while improving accuracy, speed, and operational consistency
• Develop standardized, repeatable workflows that can be deployed across multiple clients and portfolios
• Drive continuous process optimization across accounting and back-office functions

Training, Enablement & Adoption

• Train accountants, CPAs, and support staff on:
• Effective use of AI tools in daily workflows
• Prompting best practices
• AI-assisted decision-making
• Develop internal documentation, SOPs, and training materials
• Serve as the internal AI subject matter expert and champion for adoption across the organization

AI Strategy & Implementation

• Support leadership in defining and executing the firm’s AI roadmap
• Evaluate, test, and implement new AI tools and platforms
• Help scale AI capabilities as the organization grows, ensuring alignment with operational goals
• Balance innovation with practical, business-driven implementation

Cross-Functional Collaboration

• Work closely with:
• Accounting teams (CPAs, staff accountants)
• Back-office operations and executive support teams
• U.S.-based operations leadership
• Ensure AI solutions align with real-world accounting workflows and client expectations
• Act as a bridge between technical solutions and operational needs

Performance & Quality Monitoring

• Track effectiveness of AI implementations (time savings, error reduction, output quality)
• Establish quality assurance processes for AI-assisted work
• Continuously refine systems based on performance data and team feedback
• Ensure consistency, accuracy, and reliability across AI-enabled workflows

Qualifications

Required Experience

• 3–6+ years of experience in AI/automation, operations, or technical roles
• Hands-on experience building or deploying:
• AI agents
• Process automations
• Strong understanding of workflow design and process optimization
• Proven ability to translate business problems into practical AI-driven solutions
• Excellent communication skills with the ability to train and support non-technical teams

Preferred Experience

• Experience working with accounting or finance teams
• Familiarity with bookkeeping and property management systems (e.g., AppFolio, Yardi, Entrata, Sage)
• Experience in real estate or property management accounting environments
• Experience working with U.S.-based clients or distributed teams

Leadership Profile

• Builder mindset with the ability to create scalable AI systems from the ground up
• Strong operational focus with a deep understanding of process efficiency
• Comfortable working in a fast-paced, evolving environment with ambiguity
• Strategic thinker with strong execution and implementation capabilities
• Collaborative team player capable of influencing across technical and non-technical stakeholders

What Success Looks Like

• AI-powered workflows significantly reducing manual accounting workload
• Standardized, scalable automation deployed across multiple clients and business units
• High adoption of AI tools across accounting and operations teams
• Measurable improvements in efficiency, accuracy, and turnaround times
• A strong foundation for scaling an AI-enabled back-office platform

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. 

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

THIS ROLE:
The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include 

• Asset onboarding including review and analysis of loan documentation 

• Accurate inputting and processing of all relevant loan information into the loan administration software 

• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations 

• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close  

• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties   

• Timely resolution and escalation of all inquiries and issues related to loan processing 

• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries 

• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks 

• Review and distribute loan reports as agreed with clients 

• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management 

• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services 

• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ  

• Demonstrate product and technology proficiency 

About Us 

We’ve got an incredible brand -- now we’re busy creating the legend behind it.  At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success. 

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place.  If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it’s at hosting.com.  If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home. 

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites.  We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best. 

All because we care ... about each other’s success.  Our team is 750+ strong and growing, spread across the globe.  

We can’t do this alone.  Come join the journey. And help us build something better, together. 

About the Role 

As a Sales Representative at Hosting.com, you will be the first point of contact for potential customers reaching out via live chat, support tickets, and/or voice calls. Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process.  
  
This role demands strong communication skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets.   

What You’ll Do:  

•  Respond promptly to live chat, ticket, and voice inquiries, providing clear and accurate information on hosting services.  

• Assess customer requirements to recommend the best hosting solutions across product offerings.  

• Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience.  

• Maintain strong knowledge of all hosting brands and products to deliver expert insights.  

• Collaborate with support and technical teams to resolve pre-sales inquiries effectively.  

• Track, manage, and follow up on leads in the CRM to maximize sales opportunities.  

• Stay updated on industry trends, competitors, and new products to highlight our value proposition.  

• Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction.  

• Collect and share customer feedback to improve products, services, and internal processes.  

What You’ll Bring: 

• Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.     

• Highly organized with the ability to manage multiple conversations simultaneously.     

• Excellent communication and interpersonal skills.    

• Ability to work independently and manage multiple priorities.    

• Willingness to work flexible hours, including evenings and weekends as needed.    

Why You’ll Love It Here 

•  Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies. 
• Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated. 
• Performance-based incentives.  

Our Values 

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.  

At Hosting.com, success is always shared — with our people, our customers, and our communities. 

About the Role

We are looking for a highly organised and detail-driven Executive Assistant (Finance & Operations Support) to work directly with our COO and support high-level executive operations.

This role is primarily focused on C-level executive support, requiring strong organisational skills, discretion, and the ability to manage priorities in a fast-paced environment. In addition, the role will provide support to finance operations, particularly in bookkeeping, documentation, and compliance tasks.

This is a critical role that ensures both executive efficiency and operational continuity across the business.

Key Responsibilities

Executive Support (Primary Focus)

• Provide high-level administrative support to the COO
• Manage schedules, priorities, and executive communications
• Handle confidential information with a high level of discretion
• Support strategic and operational initiatives as needed
• Assist in coordination across teams and stakeholders

Finance & Bookkeeping Support (Secondary)

• Manage and maintain day-to-day financial records and smaller books
• Support the preparation of financial reports and documentation
• Ensure accuracy and organization of financial data across systems

Corporate & Compliance Support

• Assist with corporate filings, registrations, and compliance documentation
• Support legal and administrative documentation across entities

Basic Qualifications:

• Strong Executive Assistant experience supporting C-level leadership (non-negotiable)
• 3+ years of experience in executive support, operations, or administrative roles
• Background in finance, bookkeeping, or accounting support is highly preferred
• Strong organisational, communication, and prioritisation skills
• High level of discretion, reliability, and accountability
• Proficiency in tools such as Excel/Google Sheets, Notion, Dropbox, and accounting software (e.g., QuickBooks, NetSuite)
• Must be willing to travel on short notice if needed
• Must have a valid passport

Preferred Qualifications

• Experience supporting high-growth or eCommerce businesses
• Exposure to multi-entity or international operations

THIS ROLE

In this role, you will discover an amazing opportunity to progress to the role of senior accountant. You will explore new areas that will guide you towards enhanced professional achievements and significant influence.

WHAT YOU WILL DO

• You will perform daily cash and position reconciliations; investigate breaks.
• You will book entries in the accounting system (enfusion)
• You will monitor, book, and reconcile bank debt activity and do fund expense reporting and payments
• You will report to the front office and management (e.g., risk reporting, margin, financing)
• You will do monthly NAV review. GL, PL, and position reconciliations
• You will liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements
• You will do other adhoc tasks including do regular client reporting as well as financial statement tie-outs: be responsible for reconciling source data against financial statements

WHAT WE OFFER 

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

Location: Philippines based, Remote

Salary : $1400-1800 per month

Hours : Monday – Friday 9am-5pm (GMT)

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. If you want to make a real impact, we want you!

Role Overview

Better is looking for a world-class Executive Assistant who can think ahead, communicate flawlessly, manage sensitive work, and support a fast-moving UK Managing Director. This is not high-volume admin - it is high-importance work that requires judgement, tone, and absolute reliability.

What you’ll be doing

• Act as the Managing Director’s trusted gatekeeper and first point of contact
• Manage diary, meetings, priorities, and follow-ups with 100% accuracy
• Draft flawless, UK-standard emails and communication
• Liaise confidently with senior executives, investors, and gatekeepers
• Secure meetings, solve problems, and anticipate needs before they arise
• Handle confidential information with absolute discretion
• Coordinate travel, logistics, and occasional personal admin
• Maintain organised, efficient systems that “just work”

What you’ll bring to the team

• Proven experience as an Executive Assistant supporting C‑suite or equivalent senior leadership in fast‑paced, high‑stakes environments.
• Exceptional written and spoken English, with a UK-appropriate tone
• Strong judgement, initiative, and attention to detail
• Ability to think three steps ahead and manage shifting priorities
• Tech-savvy with MS Office, CRMs (HubSpot/Salesforce), and modern tools
• Comfortable working UK-aligned hours with flexibility when needed
• Calm, proactive, reliable - someone who doesn’t miss the small things

Who succeeds here

• Someone who loves detail
• Communicates like a pro
• Makes things happen
• Is loyal, discreet, and commercially aware
• Wants to be the Managing Director’s right hand — not an admin robot!
• To confirm you’ve read the full role description, please start your cover letter with the phrase Attention to detail matters.
  

• Work in a dynamic, supportive team.
• Competitive salary, paid in PHP or USD.
• UK bank holidays off.
• Fully remote working environment.
• Access to Perkbox for discounts and rewards.
• Participate in our employee referral scheme.
• Monthly staff awards to celebrate achievements.

If you’re ready to become the trusted right hand to a fast-moving UK Managing Director and play a key role in driving a growing telecoms business forward, we’d love to hear from you.