Total 485 job vacancies in Labuan, Labuan Federal Territory

Key Responsibilities

1. Customer Service Performance Monitoring (KPI)

• Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate
• Develop and maintain dashboards and reports to provide clear performance visibility
• Identify performance gaps and recommend actionable improvements

2. Data Analysis & Insights

• Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities
• Provide insights to improve service quality, operational efficiency, and customer satisfaction

• Support regular reporting (weekly/monthly) and business reviews

3. System Usage & Process Optimization

• Monitor the usage and effectiveness of CS tools (e.g., ticketing systems, CRM platforms, chatbot solutions)
• Ensure proper system adoption and highlight gaps in usage or workflow inefficiencies
• Recommend enhancements to processes and system workflows

4. AI & Automation Support

• Track and evaluate chatbot performance (e.g., resolution rate, fallback scenarios)
• Identify opportunities to reduce manual workload through automation•
• Collaborate with Tech teams to improve AI tools using data-driven insights

5. Cross-functional Collaboration

• Work closely with CX, Product, and Technology teams to support business initiatives
• Assist with ad hoc data analysis and reporting requests as required

Requirements

• Diploma or Degree in Data Analytics, Business, IT, or related fields
• 1–3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)
• Strong proficiency in Excel or Google Sheets (e.g., formulas, pivot tables)
• Basic knowledge of SQL is preferred
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
• Strong analytical thinking, problem-solving, and communication skills

What we can offer you:

• Life Insurances
• Team Building

We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that support the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions.  This approach reduces risk and enhances efficiencies, making us a leading and trusted partner every step of the way.

We are expanding our Subsea Pipelines capability in Malaysia and are seeking a Project Engineer to support both the delivery of projects and the growth of our regional presence.

This is a hands-on, delivery-focused role with exposure to project execution and client-facing activities, offering the opportunity to develop into a broader, commercially aware position.

Working closely with operations, clients, and regional leadership, you will support the safe and efficient delivery of subsea pipeline and pre-commissioning projects across Malaysia and the wider APAC region.

Key Responsibilities

• Support the execution of subsea pipeline and pre-commissioning projects from planning through to offshore delivery
• Coordinate mobilisation of personnel, equipment, and vessels to ensure efficient project execution
• Deliver and support activities across:
• Subsea pipelines and SURF operations
• Pigging and pipeline cleaning
• Pre-commissioning and commissioning services
• Umbilical and riser testing and flushing
• Nitrogen dewatering and FCGT (Fill, Clean, Gauge & Hydrotest)
• Subsea pumping and testing units
• Assist in pipeline engineering scope including calculations, testing, integrity, and system readiness
• Support tendering activities including technical evaluations, cost inputs, and proposal development
• Interface with clients on technical delivery, with exposure to business development and tender support
• Ensure compliance with HSE, quality, and operational standards at all times
• Support preparation of technical proposals, project documentation, and execution plans

Requirements

• 10+ years’ experience within subsea / pipeline / pre-commissioning environments
• Strong technical understanding with a willingness to be hands-on
• Dewatering with Nitrogen Membrane spread and Coil tubing experience would be ideal.
• Experience in tendering, technical calculations, and project execution
• Good knowledge of the local Malaysian supply chain and vendor landscape
• Project execution experience in Indonesia is an added advantage
• Good communication skills with the ability to engage clients and stakeholders
• Exposure to business development or client interaction is an advantage
• Fluent English (spoken and written)

Profile

• Ideally, a technically strong candidate with an outgoing, client-focused personality, capable of building and maintaining strong customer relationships

Diversity & Inclusion

EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.

Role Summary:
This role sits within the Client Experience department, focusing on understanding Customer Service workflows and operations, and translating them into scalable, system-driven solutions. The Product Operations executive will act as a key bridge between Customer Service and product teams, driving process optimization, automation, and continuous product improvements to enhance operational efficiency and customer experience.

Job Responsibilities:

1. Business Process Mapping & Optimization
• Gain a deep understanding of Customer Service workflows and operations within the Client Experience department
• Map out existing manual processes, identifying inefficiencies and risk points
• Design standardized and scalable business processes and SOPs
• Define key functional logic, data fields, process nodes, and exception-handling mechanisms
2. Product Requirement Development
• Act as a bridge between Client Experience (Customer Service) and product teams to translate operational needs into product improvements
• Clearly articulate Customer Service workflows and requirements to product teams, ensuring accurate implementation
• Based on business pain points, produce clear and comprehensive Product Requirement Documents (PRDs)
• Transform manual processes into system-driven and automated solutions (e.g., rule engines, approval workflows, configurable tools)
3. Cross-functional Collaboration & Execution
• Work closely with product managers and technical teams to drive requirement reviews, development, and deployment
• Liaise with relevant product departments to improve system capabilities supporting Customer Service operations
• Track project progress, coordinate resources, and ensure timely delivery
• Participate in UAT testing to ensure features meet business needs and enhance operational efficiency
• Establish key performance indicators (KPIs), continuously track post-launch performance, and analyze data (efficiency gains, manpower savings, error rates, etc.)

Job Requirements:

1. Experience Requirements
• Bachelor’s degree or above; preference for majors in Finance, Economics, Information Management, or related fields
• At least 3 years of experience in product operations, business operations, Customer Service operations, or related roles
• Experience in fintech, trading platforms, payments, brokerage, or forex industries is preferred
2. Core Competencies
• Strong process mapping skills: ability to structure and standardize complex Customer Service workflows
• Product mindset: ability to translate operational/business problems into product requirements
• Strong communication and stakeholder management skills: able to effectively collaborate with Customer Service, product, and technical teams
• Project execution skills: experience in driving projects end-to-end from requirements to launch
• Data analysis skills: able to evaluate optimization outcomes through data
3. Technical/Professional Skills (Preferred)
• Experience in process automation, rule engines, or risk control systems
• Familiarity with PRD writing, Axure/Figma, or workflow diagram tools
• Basic SQL or data analysis skills are a plus
4. Personal Attributes
• Results-oriented with strong execution ability
• Logical, detail-oriented, and meticulous

What we can offer you:

• Life Insurances
• Team Building

Turn your passion for fine timepieces into a rewarding freelance opportunity!
Explore the world of luxury watchmaking and make a lasting impact on some of the world’s most prestigious horology brands.

About the Role:

As a Watch Brand Evaluator, you will immerse yourself in the luxury watch retail environment to discreetly assess customer experiences and provide valuable feedback that helps brands elevate their service. Whether you're visiting a boutique, exploring a product inquiry, or engaging with after-sales service, your insights help shape the future of luxury watch retail.

• Flexible Schedule – Each in-store visit takes around 20 minutes, giving you freedom to plan around your availability.
• Frequent Assignments – Perform multiple missions each month with globally renowned luxury watch and jewelry brands.

What You’ll Be Doing:

• Select your missions – Choose assignments that align with your interests and availability.
• Visit luxury watch boutiques – Discreetly engage with staff, observe their knowledge, attentiveness, and product presentation.
• Evaluate the full experience – From store ambiance to post-sale service, assess the full client journey.
• Report your insights – Submit structured feedback through our CXG Live platform.

Why Join CXG?

With a network of over 80,000 evaluators in 70 countries, CXG has helped leading luxury brands optimize their customer experience for nearly 20 years. Our mobile-friendly platform, CXG Live, allows you to manage missions, access resources, and submit evaluations anytime, anywhere.

Ready to turn your passion into impact?
Join our global community of watch collectors and luxury connoisseurs. Apply today and help shape the future of timepiece retail.

• Current customer of premium and luxury brands.

• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

• This is a freelance, project-based position
• Flexible working hours
• Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!

Learn more about Teleport here:

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to:

• Manage and resolve support tickets across multiple products in a 24/7 rotating schedule.
• 1-3 years of experience in relavant domain.
• Efficiently prioritize and multitask, balancing ticket resolution with side projects.
• Troubleshoot issues, provide solutions, and escalate cases when necessary.
• Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions.
• Utilize Google Sheets, Excel, and other Google productivity tools for reporting and data management.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a creative and detail-oriented Website Designer to design, enhance, and maintain EPOS’s digital presence. You will be responsible for creating visually engaging, user-friendly, and conversion-focused website experiences that align with our brand and business goals. This role offers the opportunity to work closely with marketing, product, and development teams in a fast-paced fintech environment.

Key Responsibilities

• Design and maintain EPOS website pages, landing pages, and digital assets in line with brand guidelines
• Create user-centric, responsive web designs optimized for desktop and mobile experiences
• Collaborate with marketing and product teams to translate business requirements into effective website designs
• Optimize website layouts and user journeys to improve engagement and conversion rates
• Work closely with developers to ensure accurate implementation of designs
• Conduct basic UX research and apply best practices to enhance usability and accessibility
• Ensure consistency across all digital touchpoints and maintain design systems where applicable
• Stay updated on web design trends, tools, and technologies

Requirements

• Diploma or Bachelor’s Degree in Web Design, Graphic Design, UI/UX, or a related field
• Proven experience in website design with a strong portfolio showcasing live projects
• Proficiency in design tools such as Figma, Adobe XD, Photoshop, and Illustrator
• Understanding of responsive design, web usability, and UX principles
• Basic knowledge of HTML, CSS, and web development processes is a plus
• Strong attention to detail and ability to manage multiple projects
• Good communication and collaboration skills

Benefits

• Opportunity to work on real-world digital products in a fast-growing fintech environment
• Exposure to cross-functional collaboration with marketing, product, and tech teams
• Creative and collaborative working culture
• Opportunity to grow and develop design skills in a dynamic company

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista's Top 500 High-Growth Companies Asia-Pacific 2026 list and named "Most Disruptive Insurtech in Malaysia" at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Process insurance claims promptly and accurately, adhering to company policies and procedures.
• Review claim documentation, assess coverage, and determine claim validity.
• Communicate with policyholders, sales team, partners, TPA’s, and insurance companies to gather necessary information and documentation.
• Handle customer touchpoints professionally across multiple channels (calls, WhatsApp, emails, staff briefings, and face-to-face meetings) to provide clear, timely, and empathetic updates.
• Provide proactive, prompt, and courteous assistance to policyholders regarding claims inquiries, service requests, and other concerns.
• Build and maintain strong client relationships by managing expectations, addressing pain points, and ensuring a seamless customer journey throughout the claims and service process.
• Investigate and evaluate claims to ensure compliance with policy terms and conditions, while keeping the customer experience at the forefront.
• Maintain accurate and up-to-date claim and service records, ensuring consistency across communication channels.
• Collaborate with internal teams and external partners to resolve escalated cases and deliver positive outcomes for clients.
• Stay updated on industry regulations, trends, and best practices related to claims processing and customer service.
• Contribute to process improvement initiatives to enhance operational efficiency and overall customer satisfaction.

WHAT WE EXPECT OF YOU:

• Bachelor's degree in a relevant field (e.g., business, finance, insurance) is preferred.
• Minimum of 2-3 years of experience in Employee Benefits Insurance claims processing or insurance servicing roles in a corporate direct, brokerage or other intermediary capacities.
• Strong knowledge of insurance policies, terms, and coverage.
• Strong inner drive to achieve and challenge the insurance status quo.
• Excellent attention to detail and analytical skills to assess claim validity and accuracy.
• Exceptional customer service and communication skills, in English and Bahasa Malaysia, both written and verbal.

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world. 

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!

• Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

As a Marketing Assistant (PR & Campaign) at Love, Bonito Malaysia, you will be responsible for planning, executing, and driving impactful campaigns that bring our brand to life. Reporting directly to the Assistant Marketing Manager, you’ll play a pivotal role in shaping Love, Bonito’s presence during an exhilarating scale-up season. From managing KOL partnerships, to assisting on monthly campaigns and coordinating photoshoots and collaborating with regional teams, you’ll be at the heart of creative and strategic marketing execution. If you’re passionate about fashion, love turning bold ideas into reality, and thrive in a fast-paced, purpose-driven environment—this is your chance to make a real impact with a brand that empowers women.

Main responsibilities :

• Own and manage the end-to-end KOL strategy and execution, including sourcing, onboarding, briefing, content direction, posting management, and performance tracking.
• Drive KOL campaign performance outcomes, ensuring deliverables contribute to key metrics such as traffic, order, and conversion.
• Build and maintain strong relationships with KOLs to ensure consistent collaboration quality and long-term brand alignment.
• Oversee KOL campaign planning and coordination, including timelines, content rollout, and alignment with broader marketing and product initiatives.
• Maintain and monitor the KOL performance tracker, analyzing campaign results and providing actionable insights to optimise future KOL selection and strategy.
• Identify high-performing KOL profiles and continuously refine the KOL mix to improve efficiency and ROI.
• Manage KOL-related administrative processes, including contracts, lookbook, payments, and invoicing, ensuring accuracy and timeliness.
• Support the planning and coordination of events, photoshoots, and monthly in-store campaigns, including vendor sourcing, to ensure smooth and timely execution.
• Oversee the upkeep of marketing inventory, including GWP items, photoshoot accessories, and other essential materials.
• Be present at events to assist and support the overall event flow and execution on-site.
• Stay updated on KOL, influencer, and social media trends, identifying emerging opportunities to enhance campaign relevance, virality, and performance.

Qualifications & Experience

• Ability to work in a fast-paced environment with high goals and KPIs.
• Effective communicator and an influential team player.
• Degree in Marketing or relevant field.
• A passion for the brand and empowering women.
• Growth mindset.
• An interest in fashion and general female consumer products.
• An ability to think & work strategically and systematically.
• Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
• A self-starter, proactive and hands-on approach. Get it done right, and fast!
• Strong project management, multitasking and execution abilities.
• A fun, energetic and charismatic personality.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play
We are seeking an energetic and creative video production associate who will be responsible for ideating, developing, and executing social commerce video content (TikTok, ShopeeLive) that drive brand awareness, engagement, impressions, and revenue. Candidates should be on the pulse of what’s next and trends within social and digital, and have a genuine passion for social commerce.

As a Video Production Associate/ Senior Associate you will take charge of 

Your responsibilities would include:

● Shoot, edit, and produce high-quality videos optimized for social media platforms.
● Collaborate with Content Manager & Brand Team to create and curate content including videos, hashtags, and challenges that resonates with the target audience and is optimized for maximum reach and engagement.
● Develop and execute video content ideas that align with the brand goals and values.
● Establish evolving best practices in terms of video content ideation and video editing and keep up to date with different social media trends.

What we are looking for - the ideal profile

• Proven experience as a Content Creator or Videographer, preferably in a digital marketing or social media role.
• Excellent communication skills
• Ability to create attractive short videos for social commerce platforms with proficiency in video editing softwares
• Excellent copywriting and proofreading skills
• Strong interest in the social and digital space
• Deep understanding of social media’s ecosystem: trends, hashtag, music usage, functionalities, guidelines, and platform updates.
• Graduate of Videography, Marketing, Communication Studies, or other related courses

In return, you will be getting

• You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster!
• We believe in an end to end omni-channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
• We believe in the combined power of creative genius and a data-driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
• We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As a Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia. As the brand’s main point of contact and trusted advisor, you create the ecommerce strategy and annual plans for your brands and take ownership of their business like it is yours. You negotiate with brand and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the brand, in order to grow the business. You have a firm grasp of e-commerce fundamentals, digital marketing, campaign development and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your brand(s) successful. You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services. 

As a Key Account Manager, you will take charge of 

Grow Account NMV and Revenue:

• Develop and implement strategies to increase the Net Merchandise Value (NMV) and overall revenue of key accounts.
• Analyze sales data and market trends to identify opportunities for growth and optimization.
• Conduct monthly, weekly and post mortem business review to assess account performance and identify areas for improvement.
• Utilize data to identify trends, opportunities, and areas for improvement within key accounts.
• Provide actionable insights and recommendations based on data analysis to drive account growth.
• Ensure all brand / store KPIs are met
  

Promo Planning / Alignment:

• Develop and execute promotional plans in collaboration with marketing and sales teams.
• Ensure alignment of promotional activities with overall business goals and account strategies.
• Coordinate with internal stakeholders to ensure seamless execution of promotions.
  

Client Coordination:

• Build and maintain strong relationships with key account clients.
• Address client inquiries and concerns promptly, ensuring high levels of satisfaction.
• Understand client needs and work to exceed their expectations.
  

Platform Coordination:

• Act as the primary liaison between the company and platform partners, ensuring smooth communication and collaboration.
• Coordinate platform-specific activities and initiatives to maximize account performance.
  

Cross-Functional Team Coordination:

• Collaborate with various internal teams, including customer experience (CX), operations (Ops), Graphic Design (GD), finance, to ensure cohesive account management.
• Facilitate communication and cooperation among cross-functional teams to support account goals.
• Coach and develop junior team members

What we are looking for - the ideal profile

• Min 2-3  years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

In return, you will be getting

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts
  
  

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play

Intrepid Asia is seeking a forward-thinking Regional AI Video Content Manager to lead the transformation of video production through artificial intelligence, agentic AI, and automation.

This role blends creative storytelling with machine learning capabilities to accelerate end-to-end video production across Southeast Asia. You will drive AI adoption within the regional video team, standardize workflows, and enable scalable, high-quality content creation for eCommerce and social commerce brands.

You are not just a video expert. You are a systems thinker who sees AI as a multiplier — improving speed, consistency, insights, and creative performance.

As a Regional AI Video Content Manager, you will take charge of:

AI-Led Video Production Strategy

• Leverage artificial intelligence tools, agentic AI systems, and automation to accelerate video production workflows
• Integrate creative storytelling with AI-driven processes to enhance both efficiency and output quality
• Support the Regional Head of Video Content in implementing AI-powered strategies across Southeast Asian markets

Productivity Optimization & Operational Excellence

• Identify bottlenecks in current video production processes and redesign workflows using AI and automation to reduce turnaround time and manual effort
• Increase video production capacity and content output without proportional growth in headcount or cost by embedding AI tools into daily operations
• Establish clear productivity KPIs (e.g., turnaround time, revision cycles, output volume, cost efficiency) and continuously refine systems to ensure sustainable, measurable gains across regional markets

Tool Identification & Evaluation

• Identify and evaluate relevant AI tools for end-to-end video production, including:
• Content ideation and scripting
• AI-generated video production
• Editing and post-production automation
• Localization and adaptation
• Performance analytics and optimization
• Run structured testing of new tools and document learnings for regional adoption

Workflow Design & Standardization

• Establish standardized workflows for AI-led video production across markets
• Develop guidelines, SOPs, and best practices for AI-generated and AI-assisted video content
• Ensure consistency in quality, compliance, and brand alignment while scaling output

Regional Implementation & Enablement

• Partner with local market teams across SEA to implement AI-driven video production frameworks
• Train and upskill video producers and content teams on emerging AI tools and workflows
• Drive adoption of automation systems to improve turnaround time and reduce manual inefficiencies

Innovation & Continuous Improvement

• Stay ahead of emerging AI technologies in video, generative media, automation, and analytics
• Experiment with new AI models and tools to enhance video quality, personalization, and performance
• Translate innovation into scalable, repeatable systems that deliver measurable impact

What we are looking for - the ideal profile

• 5+ years of experience in video production, creative operations, or content innovation (eCommerce or social commerce preferred)
• Strong hands-on experience with AI-powered creative tools (e.g., generative AI, AI video tools, automation platforms)
• Proven ability to design and optimize production workflows at scale
• Experience working across multiple Southeast Asian markets is a strong advantage
• Strong understanding of performance-driven content and data-informed creative optimization
• Excellent communication skills and ability to influence cross-functional and regional stakeholders
• Analytical mindset with the ability to translate experimentation into scalable frameworks

In return, you will be getting

• You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster!
• We believe in an end to end omni-channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
• We believe in the combined power of creative genius and a data-driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
• We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties.#LI-HG1

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

The Regional Commercial Excellence Manager is a central role focusing on driving operational support across commercial, graphic design and chat functions – our core service offerings. We are looking for a dual role of account management with strong PMO skills to develop processes to drive efficiency and quality in service offers, support tool adoption and leverage the right tools, data and systems to improve how we service our brand clients.

As a Regional Commercial Excellence Manager you will take charge of 

• Drive regional key account management for strategic clients, ensuring alignment with commercial objectives and consistent performance across markets
• Drive commercial excellence projects pertaining to the adoption of internal and external tools to elevate Intrepid’s service quality
• Focus on training and development initiatives for Intrepid’s key account managers including supporting training curriculum development, materials development and hosting regular training sessions across the region
• Drive data-driven and customer-focused initiatives to optimize account management performance
• Manage the smooth implementation of new tools and processes to support commercial teams
• Engage in consultation with relevant stakeholders on issues associated with the success of customer experience projects and recommend improvements
• Identify key competitive trends on ecommerce platforms to ensure that best practices are well identified and adopted by Intrepid Group
• Build and maintain strong relationships with key stakeholders to identify growth opportunities and enhance client satisfaction
• Monitor and optimize key account performance using data-driven insights to support revenue growth and service excellence

What we are looking for - the ideal profile

• Fluent in English
• Experience with business fundamentals
• 2-5 years+  of work experience preferably in an ecommerce, marketing or commercial role
• Strong project management and stakeholder management capabilities
• An entrepreneurial and can-do spirit, comfortable with being able to work independently

In return, you will be getting

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties #LI-HG1

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

The Online Trade Activation Executive supports the execution of e-commerce campaigns and daily online operations across marketplaces. This role ensures product listings, promotions, and online assets are accurate, conversion-ready, and aligned with brand guidelines. It is suited for candidates who want to grow into an Online Brand / E- commerce Manager role.

As an Online Trade Activation Executive, you will take charge of

• Execute and support e-commerce campaigns, promotions, and trade mechanics across platforms (Shopee, Lazada, TikTok Shop, website), with understanding of the commercial objective behind each activation.
• Create, update, and maintain product listings, ensuring accuracy in pricing, content, and visuals, and flag potential issues that may impact conversion or customer experience.
• Ensure product pages follow brand guidelines and are optimized for conversion (keywords, visuals, cross-selling).
• Support adaptation of online assets (banners, posters, basic ad visuals) to meet platform requirements.
• Coordinate with agencies and internal teams to fix listing or campaign issues, taking ownership to ensure issues are resolved promptly.
• Monitor stock availability, campaign readiness, and basic performance signals during key campaigns, and escalate risks early.
• Support customer review monitoring and escalate service or product issues when needed.

What we are looking for - the ideal profile

• 1–3 years experience in e-commerce, marketplace operations, or online trade execution.
• Strong attention to detail and execution discipline.
• Good understanding of the online customer journey and conversion drivers.
• Proficient in English and Bahasa Malaysia for basic copywriting and keyword optimization.
• Good visual judgement and ability to adapt assets for online platforms.
• Comfortable working in a fast-paced e-commerce environment and being on standby during peak campaigns.
• Curious, proactive, and eager to learn beyond task execution.

Nice to Have

• Experience in beauty, FMCG, or digital commerce.
• Familiarity with Shopee, Lazada, or TikTok Shop backends.
• Basic knowledge of SEO or marketplace search behavior.

In return, you will be getting

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts
  
  

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties. 

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play
We’re looking for a highly creative and driven Senior Content Strategist to join our growing content team. The ideal candidate will play a key role in shaping brand storytelling—developing compelling ideas, writing engaging scripts and captions, and spotting trends to keep our content fresh, relevant, and effective. This role demands a passion for words, strong communication skills, and a sharp eye for creative opportunities in a fast-paced, collaborative environment.

As a Senior Content Strategist you will take charge of 

Your responsibilities would include:

• Write clear, compelling scripts and storyboards for short-form video content, from product showcases to campaign storytelling.
• Lead and guide the team, with a focus on understanding social commerce content strategies.
• Support the Video Content Lead in the ideation and development of big creative ideas aligned with brand voice and marketing goals.
• Craft engaging, on-brand captions that support video narratives and highlight key eCommerce hooks
• Conduct trendspotting and competitor benchmarking to identify creative opportunities and shape content strategy.
• Collaborate cross-functionally with the video production team and key account managers to ensure messaging is cohesive and effective.
• Liaise with clients by preparing and presenting content performance reports, and keep them updated on upcoming content plans to ensure transparency and alignment.
• Present ideas confidently—both in writing and verbally—in team brainstorms and reviews.

What we are looking for - the ideal profile

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field
• At least 3 - 4 years of relevant copywriting experience
• Excellent written and verbal communication skills
• A strong portfolio showcasing storyboarding, social content, or campaign work
• Strong understanding of TikTok culture, trends, and tone
• Ability to identify trends and translate insights into actionable content ideas
• Basic ability to interpret content performance data and apply insights to copywriting
• Organized, detail-oriented, and able to manage multiple projects simultaneously
• Passion for pop culture, fashion, lifestyle, and digital storytelling
  

Nice to Have:

• Experience writing for TikTok, Instagram Reels and YouTube shorts
• Familiarity with basic performance metrics (CTR, engagement rate, etc.) to inform writing.
• Can work under pressure and strive in a fast-paced environment
• Familiarity with project management tools such as ASANA, Frame.io, Google Suite

In return, you will be getting

• You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster!
• We believe in an end to end omni-channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
• We believe in the combined power of creative genius and a data-driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
• We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

Reporting to the Senior Regional HR Manager, the HR Business Partner will be a key player who supports business growth and builds a unique and strong people-oriented culture in our Malaysia office. As an advocate of our group’s HR initiatives, you will enjoy the benefits and satisfaction of supporting a wide range of functional teams through their growth and drive their evolution as the business scales up. You will champion Intrepid’s corporate culture in your business partnering practices and delivery of HR initiatives through our people managers in a timely, accurate, and compliant manner.

As a People Business Partner, you will take charge of 

• Build trustful and credible working relationships with the business stakeholders through regular catch-ups, timely interactions, and proactive participation in on-going people and business discussions to deliver impact against priorities that will benefit both the business and employees
•  Provides direction and coaching on HR programs, policies and processes, including and not limited to performance management, compensation, talent retention, learning and development, and career development roadmap
•  Respond to employee relations issues, such as employee complaints, harassment allegations, and civil rights complaints
• Create and drive change management and thoughtful learning programs to further enhance organisational health
• Manage succession planning by administering accurate talent evaluation information through talent management.
• Foster a company culture of open, transparent communications, and high standards of behaviour and ethical conduct throughout the organization.
• Facilitate setup of Employee Engagement activities, including but not limited to Company and Country Townhalls, games nights, AMAs etc
• Manage staffing plans and manpower deployment in assigned business unit Handle onboarding, offboarding and transfer administration for all people movements (e.g. new hires, promotions, transfers, re-designation, resignations/terminations etc
• Support new joiners’ onboarding and offboarding process, including collating staff movement announcements, planning and executing teams orientation and other engagement programs such as office welcome tour, interns community program
• Generate and analyse HR reports to improve efficiency and effectiveness of people decisions

What we are looking for - the ideal profile

• University graduate with a minimum of 5 years of experience in Human Resources, with exposure to and demonstrated competence in all functional areas, and ideally some experience in high-growth companies and/or transformation projects
• Demonstrated ability both to engage with stakeholders on strategic conversations, and to coach new managers on HR topics, especially in hybrid set-up
• Strong service mentality and able to effectively and quickly build relationships and establish trust, respect, competence, and confidence
• Solutions-focused, able to sort through information and develop concise and clear solutions quickly
• Familiar with the local employment regulations and HR practices in Malaysia
• Detail oriented with a logical and methodological approach to problem solving
• Comfortable to work in fast-paced environment with high degree of autonomy
• Excellent written & verbal communication skills in English

In return, you will be getting

• Tackling the sophisticated people's challenges in the rapidly evolving e-commerce landscape with data insights and innovative solutions.    
• You will be joining an all-star People Team that consistently raises the bar by combining the systems and processes of a small multinational with the collaborative, innovative, and agile spirit of a startup in an ever-evolving world.
• With our team’s rapid growth and the People Team launching new initiatives to enhance both employee experience and performance, you willl benefit from a wide range of opportunities for development. Our structured learning programs covering both functional skills and broader growth are designed to support you at every stage of your journey
• Our supportive culture and close collaboration between regional and local teams create a close-knit work environment which many in our team love and thrive in

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties