International Key Account Manager (FMCG)
1 week ago
We are seeking a high-caliber, results-driven International Key Account Manager (IKAM) to join our dynamic FMCG team based in Shah Alam. In this role, you will take full ownership of driving growth, profitability, and market...
We are seeking a high-caliber, results-driven International Key Account Manager (IKAM) to join our dynamic FMCG team based in Shah Alam. In this role, you will take full ownership of driving growth, profitability, and market share across our modern trade channels.
Crucially, you will lead strategic relationships not just with local giants and major international/foreign accounts, but also directly oversee and manage our distributor network to ensure seamless route-to-market execution.
Requirements
- Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
- Minimum 5–8 years of experience in FMCG sales or key account management, with at least 2–3 years in a supervisory or managerial role.
- Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
- Proficient in English (written & verbal) and Mandarin is preferred.
- Strong analytical thinking, commercial sense, and structured planning skills.
- Excellent interpersonal, communication, and negotiation skills.
Key Responsibilities
- Manage, evaluate, and appoint distributors to ensure excellent execution of modern trade accounts and regional coverage.
- Develop long-term partnerships with major clients, while identifying new business opportunities.
- Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
- Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
- Act as the primary, senior-level point of contact for international buyers and global category managers, ensuring seamless cross-functional alignment.
- Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
- Coach and mentor junior team members to enhance performance and support development. Develop, implement, and lead the long-term strategic business plans (Joint Business Plans - JBP) for assigned national and international/foreign key accounts.
- Prepare and present regular business reviews and progress reports to management and clients. Distributor Handling Track Record: Proven experience in managing, driving, and governing third-party distributors. Must understand how to balance distributor sell-in/sell-out and manage distributor operational alignment.
- International Account Track Record: Successful experience managing and negotiating with foreign accounts, multinational corporations (MNCs), or global modern trade retail chains.
Perks & Benefits
- Employee equity
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Free snacks / Happy hours
- Regular team activities
- Company trips
- Personal leave
- Open culture
- Personal development opportunities
- Dental and Spectacle benefits
- Product Gift
- Birthday Leave
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