Key Responsibilities
1. Application & Documentation Management
- Process hire purchase applications in a timely and accurate manner
- Prepare and verify all required hire purchase documentation
- Submit completed application documents to banks and financial institutions
- Ensure compliance with internal procedures and regulatory requirements
2. System & Data Management
- Perform data entry and maintain accurate records in hire purchase systems
- Update receipts and payment records in the system
- Ensure data integrity and proper documentation filing
3. Payment & Collection Coordination
- Manage GIRO collection setup and submissions
- Monitor customer payments and follow up on outstanding balances
- Coordinate with customers regarding payment schedules and issues
4. Accounts Receivable & Reporting
- Track and manage accounts receivable related to hire purchase accounts
- Prepare instalment tracking and debtors reports
- Support finance team with reconciliation and reporting requirements
5. Customer Service & Stakeholder Coordination
- Act as a key point of contact for customer inquiries related to hire purchase
- Liaise with banks, internal teams, and customers to resolve issues efficiently
- Ensure a high level of service quality and responsiveness
Job Requirements
- Diploma or Bachelor’s Degree in Business, Finance, Accounting or related field
- 1–3 years of experience in customer service, finance operations, or hire purchase/loan processing preferred
- Familiarity with hire purchase processes, GIRO, and accounts receivable is an advantage
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- Proficient in Microsoft Office (especially Excel) and system data entry
