Total 2 job vacancies by Straits Healthcare Pte. Ltd.

Job Overview

The Patient Care Coordinator plays a key role in ensuring a seamless and positive patient journey—from initial enquiry through to treatment completion. This role involves coordinating appointments, explaining treatment plans, managing patient communications, and supporting daily clinic operations to deliver a high standard of care and service.

Key Roles & Responsibilities

1. Patient Coordination & Experience

• Serve as the main point of contact via WhatsApp, phone calls, and email
• Ensure a smooth and positive patient journey from first enquiry to post-treatment
• Follow up on appointments, treatment plans, and recalls
• Manage patient feedback, concerns, and service recovery professionally

2. Treatment Coordination

• Clearly explain treatment plans, procedures, and fees to patients
• Guide patients through treatment options and payment plans to support case acceptance
• Coordinate treatment schedules based on doctor availability and patient needs
• Ensure all necessary consents and documentation are completed prior to treatment

3. Appointment & Scheduling Management

• Manage and coordinate daily appointment bookings across all branches
• Optimise chair utilisation and minimise gaps or last-minute cancellations
• Handle rescheduling efficiently with proper follow-up
• Occasionally coordinate or respond to appointment requests outside of standard working hours to accommodate patient needs

4. Financial Coordination

• Provide accurate quotations and explain pricing breakdowns
• Assist patients with payment options (cash, instalments, insurance where applicable)
• Ensure accurate billing and timely updating of treatment charges

5. Administrative & System Support

• Maintain accurate and up-to-date patient records (e.g. Plato system)
• Ensure treatment notes, lab cases, and charges are properly documented
• Coordinate with Clinic ICs and doctors on case progress and requirements

6. Communication & Team Coordination

• Work closely with doctors, nurses, and front desk teams
• Support internal communication for all patient-related matters
• Assist in coordinating specialised cases (e.g. Invisalign/Zenyum, dental implants, facial aesthetics)

7. Compliance & SOP Adherence

• Ensure all processes adhere to clinic SOPs and regulatory standards
• Maintain strict patient confidentiality and data protection
• Communicate clinic policies clearly (e.g. sterilisation protocols, fees, consent)

8. Sales & KPI Support

• Support clinic targets by improving case acceptance rates
• Follow up on pending treatments and convert enquiries into confirmed cases
• Track and report patient conversion rates and treatment progress

Key Skills & Requirements

• Strong communication and interpersonal skills
• Highly organised with good multitasking abilities
• Customer service-oriented mindset
• Basic understanding of dental treatments (training provided)
• Prior experience in healthcare or dental settings is an advantage

Working Environment

• Multi-branch clinic setting (Orchard, Tai Seng, Raffles Place)
• Fast-paced, patient-focused environment
• Requires coordination across multiple teams and schedules
• Flexibility to travel across clinics to provide support when required
• May require occasional availability outside standard working hours to support patient enquiries and appointment coordination

Company Overview

The Straits Dental Group is a boutique dental practice in Singapore focused on customer-first care. Our clinics feature skilled dentists and surgeons who deliver innovative, personalized treatments in a friendly environment.

Job Summary

You will assist dentists during procedures, prepare instruments and equipment, manage patient care instructions, and maintain clinic hygiene to ensure smooth dental operations and positive patient experiences.

Responsibilities

• Help patients feel comfortable before, during, and after dental treatments
• Provide patients with care instructions prescribed by dentists, including post-operative and oral hygiene guidance
• Assist dentists during procedures by preparing and handing over appropriate instruments to facilitate patient care
• Prepare and set up dental procedure rooms ensuring all instruments, trays, materials, and equipment are ready before patient arrival
• Assist in taking and developing dental diagnostic x-rays to support accurate diagnosis
• Perform lab tracking, casting, impression taking, and retainer fabrication tasks as required
• Check, pouch, and sterilize instruments and instrument sets following proper protocols
• Disinfect and maintain dental chairs, equipment, working surfaces, and instruments to meet hygiene standards
• Monitor clinic room materials to ensure sufficient sterile instruments and supplies are available for daily use
• Handle and manage patient feedback professionally to support patient satisfaction
• Report incidents such as equipment malfunction, defects, or loss promptly to management
• Conduct stock takes and notify in-charge when inventory is low, ensuring proper inventory management and storage using the first in, first out (FIFO) principle
• Perform other duties assigned by Clinic In-Charge or Manager

Preferred competencies and qualifications

• Proven experience as a dental assistant
• Knowledge of dental instruments and sterilization methods
• Understanding of health and safety regulations
• Good computer skills to support clinic operations
• Ability to work effectively in a fast-paced environment
• Strong customer service skills to enhance patient experience
• Team player with excellent communication and interpersonal skills
• Ability to learn quickly and adapt to clinic needs
• Attention to detail and organizational skills
• Good command of English for clear communication
• Educational qualifications: GCE ‘N’/’O’ Levels, Higher/NITEC
• Preferred background as junior executives specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent
• Relevant skills: dental assisting, nursing, customer service, hospitality, administration, healthcare, retail

Other Information

Benefits

• AWS
• Performance Bonus based on company performance
• Employee Dental Benefits
• Healthcare Insurance
• Career Progression opportunities

Location

• Orchard / Tai Seng / Raffles Place (All locations near MRT)

Contact

• Whatsapp +65 87999371
• Email resume to ananth@straitsdental.com

Only shortlisted candidates will be notified.