Total 2 job vacancies by Promises Behavioural Health Centre Pte. Ltd.

About The Winslow

Website: www.thewinslow.com.sg

The Winslow is a residential care facility operating under the Ministry of Health, Singapore, Outpatient Medical Service (OMS) framework, with a care model that functions similarly to a step-down care environment. We support individuals requiring structured care, recovery, and rehabilitation in a safe, discreet, and hospitality-driven setting.


Designation: Recovery Coach

Reports to: Clinical Director, The Winslow


Summary of Role:

As a Recovery Coach, you will walk alongside clients through their journey of change and healing. You will offer guidance, encouragement, and hope, drawing on both professional understanding and, where appropriate, lived experience. Working closely with the clinical and operations teams, you will help clients build motivation, strengthen recovery skills, and reconnect with what gives their lives meaning.

Key Responsibilities:

Building Supportive Relationships

• Establish and maintain a trusting, respectful, and supportive relationship with clients.

• Provide one-to-one support to help clients explore challenges, identify strengths, and stay engaged in their recovery.

• Share personal reflections and recovery insights appropriately to inspire hope and demonstrate that recovery is possible.

• Celebrate clients' progress and milestones while offering encouragement through setbacks.
  

  Supporting Recovery Planning

• Work with the clinical team to assess clients' needs, strengths, and goals, contributing to a personalised recovery plan.

• Assist with screenings, risk assessments, and detox support as part of the multidisciplinary care process.

• Help clients translate treatment goals into practical daily actions that promote wellness and accountability.
  

  Facilitating Groups and Programme Activities

• Co-facilitate group sessions, workshops, and activities that focus on relapse prevention, coping strategies, and building life skills.

• Encourage participation in peer support groups, helping clients connect with recovery communities beyond treatment.

• Support the smooth running of the daily programme and contribute to a positive, therapeutic environment.
  

  Outreach and Aftercare Support

• When needed, conduct home or hospital visits to provide continuity of support and encouragement.

• Assist in coordinating referrals and community linkages that strengthen clients' aftercare and social support networks.
  

  Crisis Support and Documentation

• Offer calm, compassionate crisis intervention for clients experiencing emotional distress or relapse triggers.

• Keep clear, accurate, and confidential records of client interactions, recovery goals, and progress in line with centre policies.
  

  Team Collaboration and Growth

• Work closely with therapists, doctors, nurses, and operations staff to ensure integrated and holistic care.

• Take part in team meetings, training, and supervision to reflect, learn, and contribute to service improvement.

• Stay informed about new developments in addiction recovery and continue to grow professionally and personally in this work.

• Carry out any other duties related to the role as directed by the Clinical Director.
  
  
  Requirements:

  • Able to write and speak fluent English; other languages are a plus
  • Passionate about supporting individuals with addictions and mental health conditions
  • Preferably with personal lived experience of addiction recovery
  • Preferably with some experience in working in mental health environment
  • Strong empathy, communication and active listening skills
  • Volunteer experience and certified training in addiction work is a plus

The Winslow is a private residential addiction treatment centre dedicated to delivering compassionate and personalised care to people experiencing substance use and/or behavioural addictions, including co‑occurring mental health conditions.

The Nurse Manager is responsible for the overall leadership, management, and clinical governance of nursing services in The Winslow. This includes ensuring safe, compliant, and client-centered care for individuals with substance use and other addiction disorders, in accordance with Singapore regulatory frameworks.

Key Responsibilities

A. Nursing Leadership & Client Care

• Oversee delivery of nursing care for clients with substance use and other addiction disorders (e.g., alcohol, opioids, benzodiazepines).
• Ensure safe tracking and administration of medications, including controlled drugs in compliance with the Misuse of Drugs Act Singapore.
• Monitor clients for withdrawal symptoms, relapse risks, and co-morbid psychiatric/medical conditions.
• Support implementation of evidence-based practices (e.g., relapse prevention strategies).
• Participate in emergency response (e.g., overdose, acute withdrawal, psychiatric crisis).

B. Regulatory Compliance & Governance

• Ensure compliance with the Healthcare Services Act Singapore for outpatient medical services.
• Maintain readiness for audits by MOH and other authorities.
• Oversee clinical documentation standards, incident reporting and management, infection prevention and control, and medication management and storage (including controlled drugs registers).
• Implement and monitor SOPs aligned with national guidelines.

C. Staff Management & Development

• Supervise and manage nursing staff.
• Conduct staff scheduling and manpower planning, performance appraisals, training, and competency assessments (e.g.,POCT, AED, BCLS).
• Foster a supportive, recovery-oriented care culture.

D. Quality Assurance &Improvement

• Develop and maintain quality improvement programs (e.g., audit cycles, KPI monitoring).
• Lead internal audits (e.g., medication, infection control, documentation).

E. Operational Management

• Oversee daily clinic operations and client flow.
• Ensure adequate stock and proper storage of medications (including controlled substances), medical supplies and equipment.
• Manage vendor coordination (e.g., labs, pharmacy suppliers).

F. Multidisciplinary Collaboration

• Work closely with psychiatrists, psychologists, counsellors, recovery coaches, and other allied health professionals and treatment providers
• Participate in case discussions and care planning.

G. Client Education & Advocacy

• Psycho-educate clients and families (if applicable) on addiction recovery, medication adherence, harm reduction strategies, medication process, indications, compliance, and side effects.
• Promote stigma-free, client-centered care.

Requirements

A. Qualifications

• Registered Nurse with valid registration under the Singapore Nursing Board
• At least a Bachelor of Nursing
• Post-basic certification in mental health nursing (preferred)
• BCLS and AED certified

B. Experience

• Minimum 5–8 years of nursing experience
• At least 2–3 years in supervisory/managerial role
• Experience in addiction nursing / psychiatric nursing (preferred)

C. Competencies

• Strong leadership and team management skills
• Knowledge of addiction treatment and withdrawal management
• Familiarity with Singapore healthcare regulations and licensing requirements
• Excellent communication and interpersonal skills
• Crisis management and decision-making ability