Job DescriptionsManage the overall operations of the branch, ensuring smooth daily workflow and excellent customer service standards.Lead, supervise,.....
Job Descriptions
Manage the overall operations of the branch, ensuring smooth daily workflow and excellent customer service standards.
Lead, supervise, motivate, and develop the branch team to achieve sales targets and operational objectives.
Monitor branch performance, including sales revenue, customer retention, productivity, and profitability.
Conduct professional scalp and hair assessments to evaluate customers’ hair and scalp conditions.
Provide personalized hair care consultations and recommend suitable products, treatments, and service packages.
Ensure all treatment services are delivered professionally and consistently according to company standards.
Handle customer inquiries, feedback, and complaints promptly to maintain high customer satisfaction.
Follow up with customers on treatment progress and service outcomes.
Plan staff schedules, oversee attendance, and ensure adequate manpower coverage.
Maintain accurate customer records, treatment histories, and progress tracking.
Promote membership programs, promotional campaigns, and new services to drive customer engagement and retention.
Oversee inventory management, including stock ordering, replenishment, stock counts, and product control.
Ensure compliance with hygiene, safety, operational, and company policies.
Manage cashiering functions, daily sales reconciliation, and branch financial records.
Coordinate with the marketing team on promotional activities, social media content creation, filming, live streaming, and marketing events.
Train, coach, and mentor team members to improve technical skills, product knowledge, and sales performance.
Prepare operational, inventory, and sales reports for management review.
Support new branch openings, staff deployment, and business expansion initiatives when required.
Perform any other duties assigned by management.
Requirements
Minimum 2 years of experience in the hair care, scalp care, or related service industry, with at least 1 year in a supervisory or managerial role.
Strong leadership, team management, and people development skills.
Proven track record in achieving sales targets and driving branch performance.
Good knowledge of scalp care treatments, hair care services, and related products.
Excellent communication, interpersonal, consultation, and customer service skills.
Strong problem-solving abilities and customer complaint-handling experience.
Sales-driven, self-motivated, and customer-focused mindset.
Proficient in branch operations, inventory management, and basic financial administration.
Ability to work retail hours, including weekends and public holidays.
Proficient in Microsoft Office and customer management systems is an advantage.
Willing to attend training programs and support branch expansion or relocation when required.
