Total 35 job vacancies by Ikano-Retail

• You will lead your team in SFM & Bistro by example and spend 80% of your time on the floor listening, acting, helping and supporting customers and co-workers.
• You ensure the daily operational routines and actions set out by my manager for the area are implemented.
• You will also ensure that the IKEA Quality and Food Safety Policies and routines are followed.
• You will create a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
• You will ensure there is the right number of co-workers in the right place at the right time to run my area successfully.
• You will support and coach the colleagues on the job so they can meet the needs of our customers and grow professionally.
• During unexpectedly quiet times, you will initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
• You will lead by example and am a good ambassador for the IKEA store in all contact with our customers.
• You will have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input.
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

About the job

We are looking for a strong contributor to our IKEA Pasay City HR team, someone who is knowledgeable and experienced in providing general HR and Office Administration Services, familiar with other facets of Human Resources, and can add value in supporting the business.

Your assignment

Reporting to the Store Human Resources Manager, you contribute to the overall Operational Excellence of the Human Resources Team by providing general HR and Office Administration Services to the store organization, as well as providing support to other facets of HR, such as recruitment and selection, learning and development, employee relations, and other relevant HR initiatives / activities, as needed.

• Supports HR Manager and HR team on the daily operations;
• Supports HR team in the end-to-end employee life cycle;
• Handling administrative tasks for onboarding, new hire orientation, and exit interview and clearance process;
• Release of Movement/Confirmation documentation;
• Follow-ups of New Hire Review Forms Compliance;
• Research potential vendors, compare and evaluate offers from suppliers, enrolling vendors, and works closely with different suppliers and ensuring that purchases or services are processed and being paid on time;
• Setting up, completions and maintenance of co-worker files and 201 records, gather and analyze data with useful HR metrics;
• Supports HR talent team on Internship / Apprenticeship programs.

About the job

You will work closely with the Customer Relations team and the Home Furnishing Business to create a positive customer experience. You do this by providing professional knowledge sharing with the IKEA Services Furniture Assemblers and Kitchen Installers enabling a seamless development on measurement, assembly and installation services. 

Your assignment

• Responsible for ensuring that the IKEA store provide the best furniture assembly services, so that customers get a successful shopping experience.
• Full understanding of "IKEA basic work knowledge", to maintain a friendly attitude at customer place
• Provide customers with professional, fast and friendly full range of furniture assembly services including delivery of our IKEA items to customers’ places.
• Ensure that all the items loaded are accurate, the packaging is not damaged, the installation drawings are clear to confirm the orderly installation services
• Clearly inform the customer installation in a professional and friendly manner to the customer to confirm the installation of goods
• Ensure that all the measured data is accurate, the picture is clear, the key parts of the logo clearly in place
• Clearly inform the customer measurement procedures, professional and friendly to introduce IKEA products and design concepts
• Always treat customers' advice or complaints efficiently and efficiently to ensure service quality of service providers

About the job

• Receiving of incoming shipment, checking of goods condition before storage at warehouse
• Ensure inventory items are well-organized, properly stored, handled and distributed
• Assist in loading and unloading of goods
• Transporting stock items with a pallet jack
• Ensure a sufficient level of care and attention is given throughout the full-serve process
• Adhering to all health and safety regulations
• Report any discrepancies or damages to products or inventory.
• Perform effectively the store goods flow operation tasks in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity.
• Work according to the inventory routine, to maximize stock accuracy and achieve product availability for the customers.
• Contribute daily to the agreed goals of the action plan, as well as being involved in the goal setting process.
• Contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple and cost-conscious way using and sharing good examples.
• Assume responsibility for other tasks and projects as assigned.

About the job
The purpose of the Loyalty Communications Specialist role at IKEA is to drive meaningful engagement and build long-term relationships with IKEA Family members by delivering relevant, personalized, and value-driven communications that inspire loyalty, deepen brand love, and contribute to increased visitation, conversion, and customer lifetime value. 

The role will be responsible for supporting the development and execution of member-exclusive campaigns, content, and omnichannel touchpoints, ensuring communications are aligned with the brand tone of voice and business priorities, while leveraging data insights to optimize performance across email, application, digital platforms, and in-store experiences. 

What you will do

• Work with Marketing Team and cross-functional team to build and constantly improve regional loyalty programs, which consist of IKEA Family, Småles, Kids loyalty program and a subscription IKEA Family scheme using data, business insights, and customer feedback to drive traffic, purchases, and engagement.
• Drive member acquisition and engagement through in-store, online, roadshow, and event initiatives to ensure a stable growth of the member base and a healthy number of contactable members for marketing purposes.
• Partner with related stakeholders to implement necessary enhancements to Loyalty and Marketing system and the automation process for targeting and retargeting work.
• Collaborate with the analytics agency, BI teams and Country Marketing Manager for data exchange, enhancement of the reporting dashboard, testing, monitoring results, and providing feedback for different analytics models to increase engagement and purchase propensity.
• Execute campaigns to drive the Loyalty KPIs in conjunction with the Marketing teams, optimize setup in the system to follow the customer lifecycles including onboarding and 1st purchase, stretch spend, drive returned visits, reward and recognition, and early win-back. 
• Monitor, update, and secure the functionality of the CRM system and its integration with various internal and external systems/platforms. 
• In day-to-day work, ensure full compliance with Personal Data Protection Act regulations and Ikano Retail policies with respect to the collection, handling, and storage of members’ data.