Total 2 job vacancies by Gitlab Singapore Pte. Ltd.

An overview of this role

As a Senior Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes. You'll also contribute back to the broader GitLab team by sharing learnings through documentation and enablement content, while mentoring team members and customers through complex technical challenges. This role is a strong fit for someone who enjoys solving complex technical problems, communicates clearly, and thrives in a remote, asynchronous environment. You're eager to grow into customer-facing technical leadership with strong mentorship and support from a collaborative team.

What you’ll do

• Provide on-demand technical consultancy and solution guidance to help customers solve day-to-day issues and design and implement GitLab solutions for their DevSecOps workflows.

• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.

• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.

• Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans that support retention and growth.

• Plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab confidently and drive measurable adoption and value, supporting renewals and expansion across APJ.

• Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.

• Contribute to scalable enablement by improving documentation, sharing knowledge through internal and external channels (for example, tutorials or technical content), and mentoring team members and customers to build technical competency and adoption.

• Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to keep implementations on track.

• Strategize on the overall objectives and long-range goals of the team

• Provide mentorship for CSEs to help them grow in their technical knowledge and provide premium customer experience

• Work cross-departmentally to find solutions to complex scenarios and integration issues

• Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers and other GitLab team-members

• Help drive team expertise and technical thought leadership

• Maintain deep knowledge of the GitLab platform

What you’ll bring

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement

• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields

• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations

• Technical experience in development or systems engineering

• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions

• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders

• Exceptional verbal, presentation, and written communication skills

• Excellent time management and ability to work with several different teams at any given time

• Extends the Customer Success Engineer requirements

• Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions

• Expert in GitLab usage and able to train others in its usage

• Advanced knowledge of software development lifecycle and development pipeline

• Advanced project management experience & skills

About the team

In this role, you'll support our customers across APJ, delivering workshops, demos, and best-practice guidance while contributing back to our shared documentation and enablement resources.

Commercial Account Executives are the primary point of contact between prospective and existing customers of GitLab within the Indonesia commercial territory, working closely in tandem with the business development team and sales management to manage a broad book of business spread across both countries, focusing on exceeding client expectations while navigating diverse market conditions and cultural business practices.

What You'll Do

• Articulate the value of GitLab to Mid Market prospects and customers in the Indonesia territory, adapting messaging for local market needs and development practices

• Take ownership of and act as the CEO for the book of business in your territory:

• Document the buying criteria & process, next steps & owners, considering local procurement practices and decision-making hierarchies

• Build a strong pipeline through a healthy cadence of prospecting activity across both countries

• Navigate cultural differences in business relationships and communication within Indonesia

• Prospect and close new business to expand your territory, leveraging local networks and regional tech communities

• Ensure adoption of our solutions and minimize churn by understanding regional technical preferences and implementation challenges

• Work and collaborate with our Partner ecosystem to drive new business and value for customers, including local system integrators and technology partners

• Create accurate quarterly forecasts aligned with regional business cycles and market dynamics

• Drive attendance to regional events and local tech conferences, building your presence in Indonesia

• Contribute to root cause analyses on wins/losses, providing insights specific to Southeast Asian market conditions

• Communicate lessons learned to the global team, sharing regional best practices and market intelligence

• Contribute to documenting improvements in our sales handbook, particularly around APAC market strategies

What You'll Bring

• A true desire to see customers benefit from the investment they make with GitLab

• Demonstrated progressive experience with SaaS sales in Southeast Asian markets, preferably with development tools or DevOps solutions

• Cultural fluency and business acumen in Indonesia

• Interest in GitLab, open source software, and the regional developer ecosystem

• Ability to leverage established relationships and proven sales techniques across diverse cultural contexts

• Motivated, driven and results oriented with ability to work independently across a large territory

• Excellent negotiation, presentation and closing skills adapted for regional business practices

• Preferred experience with Git, Software Development Tools, Application Lifecycle Management

• Understanding of regional compliance requirements and data sovereignty considerations

• You share our values, and work in accordance with those values

• Flexibility to work across time zones and manage a geographically diverse customer base

Hiring Process

• Recruiter Phone Screen

• Initial Screen with Hiring Manager

• Case Study

• Final RVP Interview