Total 37 job vacancies by Expeditors

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

Key Responsibilities includes but not limited to,

Operations

• Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.). 
• Coordinate timely completion of outstanding Security Corrective Actions / Preventive Actions with appropriate parties and communicate issues to the District Manager and Regional Security Manager/Director. 
• Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices. 
• Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard. 
• Take the lead on all district security incident investigations, in coordination with Regional and CHQ Security. 
• Support Business Continuity Plan development and testing. 
• Supporting full implementation of Expeditors Health and Safety Standards. 
• Educating colleagues and Service Providers regarding safety to enhance an overall culture of safety in the face of potential resistance. 
• Supervise a group of outsourced security personnel in daily security operations.
• Serving as key point of contact for Operational Process Standards. 
• Managing Security, Health and Safety resources and tools (ex. the Portal). 
• Delivering Security, Health and Safety training (instructor-led courses). 
   

Compliance

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. 
• Ensure 100% branch compliance with all local Security, Health & Safety regulations, in coordination with any branch / external compliance officers.
• Ensure 100% branch compliance with all Operational Process Standards (“Expeditors Minimum Security, Health & Safety Standards”).

• To perform the coordinating role and focus on specific designated customers of the company and take ownership.
• To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
• To proactively providing administrative assistance to the Account Management department.
• To handle designated customer inquiries.
• To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution.
• To work together with the customer account managers to safeguard strategic relationships with the designated key accounts.
• To review and implement process improvement where applicable.
• To be responsible for special projects as deemed necessary by the management

Major Duties and Responsibilities

• Process payable invoices booking
• Process vendor payments after branch approval
• Review and approve cash requests
• Be involved and suggest system / process improvements
• Periodically communicate department goals and expectations with the team to ensure buy-in and accountability
• Be a guide for the team - mentor direct reports
• Meet compliance at all times?
• Be open to implementing new system changes and enhancements into the department
• Play a supporting role on projects that improve productivity level per desk

Features of the MT Program

• One year program
• Structured training curriculum includes but is not limited to specific business, management, operations and personal development areas
• Mentorship from senior
• Exposure to all aspects of the business
• Opportunity to join teams across various projects
• Career advancement and networking opportunities

Features of the MT Program

• One year program
• Structured training curriculum includes but is not limited to specific business, management, operations and personal development areas
• Mentorship from senior
• Exposure to all aspects of the business
• Opportunity to join teams across various projects
• Career advancement and networking opportunities

How to Apply

Submit  your CV and 250–300-word long answers for each of the following six questions:

1. What motivates you to achieve success?
2. What is your most notable professional achievement?
3. Where do you see yourself in ten years?
4. What role does this job play in your career aspirations?
5. What characteristics define a successful leader?
6. What makes you a good fit for this organisation?

Scope of Position

Using strong communication skills and deadline management, Sales Operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. The District Sales Operations role supports all Business Development efforts in the district. 

Reports to District Sales Manager

Key Deliverables

Sales Support

• Support and attend weekly district sales meetings
• Manage and distribute sales leads
• Organize Sales training sessions for your district
• Manage company visitors and arrange meeting schedules with sales team

Reporting

• Deliver reporting on a frequent basis to support sales initiatives and data integrity
• Local expert and advocate of Sales Enablement tools

Bids

• Facilitate bid organization and responses for region’s bid owners (Executive summaries, qualitative responses, formatting, deadline management, accuracy of response, etc.)
• Local expert on bid management and facilitation

Events

• Coordinate and deliver customer-facing district events for the Business Development teams
• Analyze and deliver survey responses

Marketing

• Local expert and advocate of templates and branding guidelines
• Support local marketing needs
• Coordinate and deliver Targeted Marketing Campaign and Regional Newsletter emails alongside Regional Sales Operations

Personal Growth

• Attend training and development sessions to understand the requirements of Sales and Sales Operations
• Work closely with Regional Sales Operations and GEO Sales Operations
• Take on additional assignments, as required, in support of Business Development in the district/region

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities
Operations

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Work with the team on meeting KPI standards, as per the company's procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Finances

• Proactively work to maintain and monitor accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Accurate and timely billing of vendors and resolve accounting issues
• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
• Monitor intercompany accounting discrepancies via AJAX report

Sales / Retention

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
• Participate to the transition of new business/ updates to existing business
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS

People

• Identify with manager / supervisor, develop, and mentor your No. 2
• Support the supervisor where needed
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee
• Follow-up new hires training as per the company requirement standards
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
• Be open to implementing new system changes and enhancements with your team?
• Be involved and suggest system/process improvements
• Set the tone of this environment within your team

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

The Air Export Planner is responsible for supporting the Air Export product by managing pricing, planning shipments, and ensuring cost efficiency. The role requires strong market awareness, coordination capability, and attention to detail to optimize shipment planning and minimize financial exposure to the branch.

• Plan and coordinate air export shipments, including consolidation (gateway) and breakbulk movements.
• Ensure accurate execution of shipment planning aligned with customer and operational requirements.
• Support overall Air Export product strategies and operational efficiency.
• Review and support daily quotation activities to ensure accurate and competitive pricing. 
• Validate local charges and agreement quotes to minimize branch losses. 
• Maintain awareness of pricing structures and cost implications in planning decisions.
• Participate in team huddles and monthly meetings to discuss market intelligence and trends. 
• Support workload allocation and ensure proper delegation within the team. 
• Share insights on market conditions, carrier performance, and pricing trends.
• Provide support for day-to-day Air Export operations and planning activities.
• Identify opportunities to improve planning accuracy, efficiency, and cost optimization.
• Work collaboratively with operations, customer service, and pricing teams.

Responsibilities and Duties

• Oversee the day to day Accounting operations including A/R, A/P, Credit, GL, Capital Expenditure, Payroll, Treasury, Revenue Recognition and Cost Accounting. 
• Prepare timely internal monthly accounts (Profit & Loss, Balance Sheet, Cashflows, and Analysis) for review by the Regional and Global Accounting teams.  
• Liaise with external advisors on the preparation of statutory financial information and tax computations. 
• Oversee all tax and regulatory compliance issues including the preparation and submission of information to statutory authorities for Payroll, VAT and Corporation Tax. 
• Provide required information/documentation for Internal Control Evaluations and Internal/External Audits. 
• Conduct reviews and evaluations for cost reduction opportunities. 
• Contribute to decisions regarding financial strategy. 
• Maintain a good relationship and communicate frequently with Operations and Management teams.
• Provide support to the District Manager, specifically during the Annual Budgeting process. 
• Participate in the negotiation of contracts (sales and purchases) and policies.

The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall organization and it's strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the District Sales Executive role at Expeditors.

The DSE orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district office and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.

Key Deliverables

These are the minimum results expected from a successful District Sales Executive:

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources
• Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge
• Involvement in local trade groups, as directed by the District Sales Manager
• Take on additional assignments as required, supporting company needs

Major Duties and Responsibilities

• Prepare, submit and manage AEO (Authorized Economic Operator) declarations with Royal Malaysian Customs
• Ensure smooth and timely customs process flow for import and export customs declarations
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations 

Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. Ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced. Act?as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts in multiple geo's to identify customer's top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer's ecosystem. Increases Expeditors' revenues and profitability through providing enhanced valued-added service.

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers' profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

Customer Retention and Development Manager

Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.

• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

As an air operation agent, you will be responsible for accepting bookings from internal & external customers, ensuring they have complete and compliant documentation for the import or export of goods.  You will have the autonomy to provide exceptional customer service both internally and externally while applying the company standards and processes to effectively complete import & export requirements.

• Customer Service: You will be responsible for communicating effectively with customers and to ensure a compliant and complete shipment process in a timely manner, documenting customer needs for future use. 
• Operational Excellence: You will take ownership of understanding and complying with Expeditors internal process standards, to complete timely, accurate and compliant documentations, customer billings and system updates.
• Service Provider Relationships: As an operation agent you will build strong partnerships with Service Providers including Airlines, Terminal operators and Trucking companies to ensure your client is serviced to a high level.