Job SummaryManage daily spa operations and lead a team of therapists to deliver exceptional beauty and wellness services. Drive sales growth, ensure c.....
Job Summary
Manage daily spa operations and lead a team of therapists to deliver exceptional beauty and wellness services. Drive sales growth, ensure compliance with health and safety standards, and maintain high-quality treatment delivery.
Responsibilities
Manage daily spa operations including opening and closing procedures, staff scheduling, and optimizing workflow efficiency to ensure smooth service delivery
Coach and train therapists on new treatments, product knowledge, and service standards to enhance team performance and service quality
Drive revenue growth by achieving sales targets and actively promoting beauty products and services to customers
Perform and supervise high-quality massages, body treatments, and facials to maintain excellent technical service standards
Handle guest inquiries and complaints promptly while ensuring strict compliance with health and safety protocols to safeguard customer well-being
Preferred competencies and qualifications
Previous experience as a spa therapist, preferably with supervisory experience in a beauty or wellness environment
Strong communication, leadership, and customer service skills demonstrated through effective team motivation and guest engagement
Knowledge of skincare products, treatments, and spa management software to support operational and service excellence
Target-oriented mindset with a professional appearance and ability to motivate a team
Massage qualification certificate, like CIBTAC, ITEC, etc.
