SCOPE
The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
OVERALL OBJECTIVES
The job of Bartender is executed satisfactorily when:
- All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
- The service team is well managed, having delegated the appropriate tasks to the team members.
- The sales are driven to the outlet’s full potential and that budget is adhered to.
- A High quality of product and service is maintained in the outlet.
- The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
- A courteous, professional and efficient service is provided at all times.
MAIN RESPONSIBILITIES
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
- Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Project at all times a positive and motivated attitude and exercise self-control.
- Be able to lead the service and act as a role model to the team.
- Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
- Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
- Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Manager.
- Be very knowledgeable about all service procedures of the bars, lounges and restaurants in the hotel.
- Have an excellent understanding of food in general, ingredients and preparations to ensure the right drinks, cocktails and spirit can be recommended.
- Have an excellent understanding of classic cocktails, their recipes and history.
- Have an excellent understanding of today’s cocktail trends as well as spirits and liqueurs.
- Be able to control stocks, produce efficient costing of cocktails and spirits as well as perform excellent recommendations to guests.
- Be knowledgeable of the preparation of a large number of classic cocktails and all standard long drinks.
- Be able to develop new recipes based on guest requests.
- Be able to fully comply to the beverage guidelines given by the hotel and management.
- Show an interest to develop and explore the local bar culture and knowing the places to go.
- Be able to run a bar from A-Z with all mise en place preparations, production of cocktails, cashiering as well as shift end duties.
- Have accomplished all internal trainings for up selling techniques, complaint handling and product knowledge.
- Understand bar culture and the night life scene.
- Continuously train on cocktails and trends.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
