Total 5 job vacancies by Bideford House Pte. Ltd.

Night Hospitality Operations Coordinator to oversee overnight operations, ensuring seamless guest experiences while supporting culinary, administrative, and event functions. This role is ideal for an individual who thrives in a fast-paced hospitality environment and can confidently manage multiple responsibilities during night shifts.

KeyResponsibilities

Guest &In-Room Dining Operations

• Manage overnight guest requests and provide exceptional service
• Prepare, coordinate, and deliver in-room dining orders efficiently
• Ensure food quality, presentation, and timely service
• Build rapport with guests to enhance satisfaction and loyalty

Culinary& Food Preparation

• Prepare late-night menu offerings according to company standards
• Maintain kitchen cleanliness, food safety, and hygiene compliance
• Monitor inventory, stock levels, and ingredient readiness
• Support menu improvements and operational efficiency

AdministrativeSupport

• Handle overnight reporting, documentation, and shift handovers
• Monitor reservations, guest communications, and internal coordination
• Assist with scheduling, stock reporting, and operational records
• Support management with business and operational tasks

EventCoordination

• Assist with event logistics, setup, and operational support
• Coordinate guest requirements for overnight or early-morning functions
• Liaise with internal teams to ensure smooth event execution
• Help maintain strong client and guest relationships

Operations & Revenue Support

• Upsell services, menu items, and guest experiences
• Support sales growth through operational excellence
• Identify process improvements for efficiency and profitability
• Ensure smooth overnight operations with minimal supervision

Requirements

• Experience in hospitality, food service, hotel operations, or related fields
• Strong multitasking and organizational skills
• Ability to work independently during overnight shifts
• Culinary skills or food preparation experience preferred
• Excellent guest service and communication abilities
• Administrative and event coordination experience is an advantage

Required Certifications

• Basic Food Hygiene Certification (WSQ Food Safety Course Level 1)
• Food Handler Certification as required by the Singapore Food Agency (SFA)
• Workplace Safety & Health awareness compliance

PreferredQualifications

• Additional WSQ hospitality or customer service certifications
• First Aid certification (advantageous)
• Experience with POS systems, reservation platforms, or hotel operations software

Preferred Qualities

• Self-motivated and proactive
• Reliable and adaptable
• Strong problem-solving skills
• Detail-oriented with leadership potential
• Passion for hospitality and guest satisfaction

Shift Details

• Overnight/ Night Shift

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary
Overall responsibility for Reservation and Communications Supervisor is to be responsible for providing an efficient and courteous hotel reservation service and is required to undertake other duties and responsibilities within the scope of the role, and to manage the day to day running of the Reservation Department by developing specific goals, policies and strategies for the department.

Tasks/Responsibilities:

• Be knowledgeable of all facilities and services offered by the hotel.
• Master the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities.
• Be knowledgeable of all rates, packages and promotions, policies and procedures.
• Be proficient in operating the reservations systems (Opera PMS, Synxis CRS) (Opera Cloud).
• Understand the reservations and the call handling process – telephone etiquette, reservations sequence as per Gap report, and provide prompt, courteous, and efficient service.
• Provide a prompt, courteous and efficient service at all times.
• Ensure that all reservations are entered accurately and updates maintained consistently, with an understanding of the importance of recording accurate statistical information – market codes, source codes, and origin codes.
• Ensure that all email enquiries are replied to within 24 hours (or timely manner).
• Be aware of low and high demand periods to maximise sales opportunities.
• Understand the importance of recording accurate statistical information – market codes, source codes and origin codes.
• Ensure that the daily checklist tasks are complete.
• Ensure that all correspondence is organised and filled on a daily basis.
• Be familiar with Front Office procedures (and operations).
• Assist the Reservations Supervisor with other related duties when requested.
• Perform at all times with no exception with Leading Quality Assurance guidelines.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

• Understanding of the department’s Standard Operating Procedures, in line with Leading Quality Assurance guidelines.
• Maintain knowledge of hotel and hospitality collection food and beverage offerings and facilities, with awareness to promote COMOClub loyalty program.
• Train Reservations Agents in all task related to hotel guest rooms booking.
• Ensure proper handling of guest issues, overbooking, and potential wait-listed business, and escalation of system support issues to the Reservations Manager.
• Undertake any other work-related tasks which may reasonably be required from time to time as requested by Senior Management.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

To support the Safety and Security Manager with the operations of the department.

Tasks/Responsibilities:

1. Safety and Surveillance Oversight

• Ensure the overall safety and security of hotel guests, colleagues, and the premises.
• Supervise static security posts at entry and exit points, monitoring all movement and escalating suspicious activities to the Security Manager.
• Maintain strict control of access to sensitive areas, including the CCTV room, allowing entry only to authorized personnel.

2. Emergency Response and Crisis Management

• Act as a key member of the Emergency Response Team, responding to fires, accidents, medical emergencies, and safety concerns.
• Administer First Aid and C.P.R. as required during incidents.
• Be fully conversant with all emergency procedures and lead evacuation efforts in compliance with hotel protocols.

3. Incident Reporting and Documentation

• Ensure all incidents are responded to appropriately and fully recorded in the security logbook.
• Complete and review all documentation including incident reports, handover notes, and security logs, ensuring accuracy and timely distribution.
• Report and investigate accidents, complaints, criminal activity, and crisis situations as per hotel and legal protocols.

4. Shift Supervision and Officer Management

• Conduct comprehensive briefings and debriefings for Security Officers before and after shifts.
• Enforce proper shift handover procedures to maintain continuity of information and readiness.
• Monitor and manage attendance, performance, and discipline within the team, escalating concerns to the Security Manager.

5. Compliance and Internal Control

• Conduct bag checks for all employees exiting the hotel, ensuring no hotel property is removed without proper authorization.
• Enforce compliance with internal policies regarding fire safety, health, hygiene, and security.
• Monitor fire and access control alarm systems, and take corrective action for any observed hazards or malfunctions.

6. Technology and Systems Monitoring

• Operate and monitor the CCTV system for any breaches in security and respond swiftly as necessary.
• Ensure familiarity with all security and surveillance equipment, reporting faults that compromise safety or operational integrity.

7. Training and Team Development

• Assist the Security Manager in training the security team on safety standards, emergency protocols, and compliance requirements.
• Maintain a state of operational readiness by mentoring officers and ensuring continual learning within the team.

8. Hotel Operation Support

• Provide assistance to other hotel departments as directed, especially during peak periods, emergencies, or special events.
• Cooperate with Front Office, Housekeeping, Engineering, and other departments to meet operational needs while upholding safety and security standards.
• Act as a liaison to support seamless guest experiences during special functions or high-occupancy periods.

9. Guest Relations and Discretion

• Respond quickly and professionally to guest concerns related to safety or security.
• Exercise discretion and tact when handling incidents involving VIPs or sensitive matters.

10. Sustainability and Safety Integration

• Work with the Facilities and Sustainability teams to integrate eco-friendly measures into security operations (e.g. reduced paper use, efficient patrol routing).
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job Requirements

• 1 year experience as Security preferably.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.

($15/hr)

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine. The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary
Overall responsibility for Reservation Agent is to be responsible for providing an efficient and courteous hotel reservation service and is required to undertake other duties and responsibilities within the scope of the role.

(Overall Additional Responsibility for Reservation Executive is to manage the day to day running of the Reservation Department by developing specific goals, policies and strategies for the department.)

Tasks/Responsibilities:

• Be knowledgeable of all facilities and services offered by the hotel.
• Master the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities.
• Be knowledgeable of all rates, packages and promotions, policies and procedures.
• Be proficient in operating the reservations systems (Opera PMS, Synxis CRS) (Opera Cloud).
• Understand the reservations and the call handling process – telephone etiquette, reservations sequence as per Gap report, and provide prompt, courteous, and efficient service.
• Provide a prompt, courteous and efficient service at all times.
• Ensure that all reservations are entered accurately and updates maintained consistently, with an understanding of the importance of recording accurate statistical information – market codes, source codes, and origin codes.
• Ensure that all email enquiries are replied to within 24 hours (or timely manner).
• Be aware of low and high demand periods to maximise sales opportunities.
• Understand the importance of recording accurate statistical information – market codes, source codes and origin codes.
• Ensure that the daily checklist tasks are complete.
• Ensure that all correspondence is organised and filled on a daily basis.
• Be familiar with Front Office procedures (and operations).
• Assist the Reservations Supervisor with other related duties when requested.
• Perform at all times with no exception with Leading Quality Assurance guidelines.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

(Additional Executive Responsibilities:)

• Understanding of the department’s Standard Operating Procedures, in line with Leading Quality Assurance guidelines.
• Maintain knowledge of hotel and hospitality collection food and beverage offerings and facilities, with awareness to promote COMOClub loyalty program.
• Train Reservations Agents in all task related to hotel guest rooms booking.
• Ensure proper handling of guest issues, overbooking, and potential wait-listed business, and escalation of system support issues to the Reservations Supervisor/ Manager.
• Undertake any other work-related tasks which may reasonably be required from time to time as requested by Senior Management.

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road.  It is part of COMO Orchard that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s new flagship urban wellness space and a multi-label fashion retail space curated by Club 21.

The scope of Director of Operations will involve managing the overall direction and operations of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security. You shall be required to develop specific goals, policies and strategies for your departments which shall be implemented through correct planning, organizing and training, while also ensuring that high standards, quality and maximum profitability is aimed for at all times as per standard set by COMO Hotels & Resorts.

MAIN DUTIES AND RESPONSIBILITIES

OPERATIONS TEAM

1. Oversee the entire operations of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security, paying particular attention to the service standards in accordance with COMO Hotels and Resorts
2. Maintain a positive, professional and natural manner with all guests and team members, with the aim to build rapport and loyalty to the property and COMO Hotels and Resorts
3. Provide, maintain and manage the departments environment to ensure you receive open, constructive feedback and development
4. Review structure and organization of all related departments and improve where necessary
5. Lead, motivate and manage the operational teams in the execution of their duties to maximize operational efficiency.
6. Lead, develop and empower the Head of Departments to identify opportunities and make recommendations for improving efficiency and quality of service in their respective departments
7. Ensure that standards and procedures are adhered to at all times, communicate to the relevant department heads to allow a smooth  operation
8. Adopt a flexible approach and demonstrate a ‘can do’ attitude to your team so that they feel comfortable with communicating to you. Set an example that others can follow
9. To manage and develop a service related environment, where attention to detail and both internal and external guests needs are paramount
10. Implement and evaluate policies and procedures for the operation of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security.
11. Ensure that all COMO Operations Manuals are localized, implemented and reviewed within the operational departments
12. To encourage and develop innovation and creativity, passion, and style in the departments.
13. Develop a positive and motivated team at all times
14. Adopt a ‘hands on’ approach with the teams that you are given direct responsibility for.
15. Ensure that you spend time with these teams on a daily basis and offer your support and guidance equally
16. Any other reasonable duties as requested by the General Manager or their delegate

ADMIN & GENERAL

1. Ensures highest level of guest satisfaction by providing, within hotel and group standards, extraordinary quality guest services and amenities
2. Adjust, fix, amend and correct and improve operational areas when and where possible to ensure guest satisfaction
3. Assists in overseeing and directing the personnel function of departments under your responsibility including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisal and succession planning
4. Approve all divisional candidates prior to hiring process.
5. Determine training requirements and monitor training is regular & training plans are in place
6. Respond to inquiries & resolve customer complaints in a timely and appropriate manner.
7. Perform random room check and public areas to ensure standards are maintained.
8. Ensure and adjust appropriate staffing levels during peak and low occupancies
9. Approve the departmental Head of Departments leave request to ensure coverage when the hotel demand patterns and operational needs
10. Responsible for negotiating and controlling contractors in the operational departments, in conjunction with the Director of Finance and General Manager
11. Ensure uniforms, linen and toweling and all other operating equipment in the Division in controlled and sufficient for hotel needs
12. Attend weekly/ monthly meetings. Chair monthly departmental meetings as necessary
13. Motivate and lead managers and team members by example

FINANCIAL RESPONSIBILITIES

1.   Prepare all operational departments’ annual budget and monitor the departmental budgets while establishing systems that can be implemented to ensure that budget targets are reached or exceeded whilst not diminishing service quality.

2.   Prepare the yearly CAPEX and monitor that it is utilised accordingly

1. Monitor budgets and profit & loss reports on a monthly basis to ensure that any variances are analysed and explained during the appropriate meetings.
2. Implement the approved budget, ensure budgets set are achievable, control of expenditure is kept within budget, monitor costs & take corrective measures when necessary.
3. Monitor all budgets and assist the GM establishing systems that can be implemented to ensure that budget targets are reached or exceeded whilst not diminishing service quality
4. Assist with the gathering of accurate information and statistics that can assist with the creation of the annual Sales & Marketing Plan
5. Be aware of market developments and competitor activities to ensure that the property is in line/ahead of the competition both in products and services in general
6. Implement and suggest systems that maximize the revenue produced by the property facilities in order that the budget is achieved or exceeded
7. Responsible for safeguarding all company assets by ensuring that effective controls are implemented and reviewed.

Key Requirements

·        8-10 years of experience in managerial roles in Rooms/Operations Division.

·        Bachelor’s degree in Hospitality Management or related field.

·        Knowledge in MS Office and Opera is highly desirable.

·        Excellent attention to detail.

·        Responsible attitude with a calm and professional approach.

·        A positive character with a proactive approach and a self-driven attitude.

·        Customer-Centric.

·        Motivation, discretion and confidentiality.

·        Familiar with COMO brand and values.

EXTRA DUTIES

Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

From time to time the hotel may ask you to perform duties that are not included in this job description. You should do these duties as long as the request is reasonable and will not affect your health, safety or security.