First incorporated in 2003, A-Speed Infotech has grown from a small team to a reputable and reliable network systems integration service provider. Wor.....
First incorporated in 2003, A-Speed Infotech has grown from a small team to a reputable and reliable network systems integration service provider. Working closely with several leading-edge manufacturers and product vendors over the years, we’ve developed key relationships that have made us a Master System Integrator for leading ICT and Industrial Integration products.
Responsibilities
Joining of Domain/Data migration
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Responding in a timely manner to service issues and requests
Setting up accounts for new users
Perform software upgrades/patches on systems
Service Report/Billing Report/Onsite scheduling arrangement
Lead and coordinate onsite deployment activities, including task assignment, supervision of junior technicians, and ensuring projects are completed within the agreed timeline and service standards.
Perform root cause analysis and provide recommendations for recurring technical issues, identifying opportunities to improve IT processes, standard operating procedures (SOPs), and end-user experience.
Any other ad-hoc duties as assigned by the Company
Qualifications
Open to candidates with Degree qualifications from IT related discipline
Minimum 3 years experience
Excellent interpersonal and soft skills for effective engagement and communication with staff and customers
Positive attitude, thrives on exciting challenges of being a change agent
Responsibilities:Provide support to Business Unit across the range of services provided to the company staff;Responsible for supporting the IT help de.....
Responsibilities:
Provide support to Business Unit across the range of services provided to the company staff;
Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time);
Log, track, record and resolve system problems, incidents, issues, requests and queries raised by users through phone/email/ticket within SLA standards;
Perform incident closure, verifying problem resolution with users and documenting resolution procedures;
Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner;
Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier);
Support VOIP, conferencing and mobile service request;
Take responsibility for identifying fixes for high priority problems, ensuring minimal business impact.
Requirements:
Tertiary education (Diploma / Degree) in relevant field or equivalent;
At least 5 years of working experience in helpdesk support/call centre environment is preferred;
Good working knowledge on service desk ticketing system (ServiceNow), IP telephony system, email, online chat, service support process, and SLA;
Good working knowledge on other IT domains, including software, hardware (EUC Endpoints/Printers), servers and network operations;
Prior knowledge of System Administration Windows 10 and Windows Server 2012 / 2016, Microsoft Office 2013, Microsoft Intune, MDM, Okta (SSO), Sharepoint, Antivirus / Encryption, Office365 / Azure AD, AIX experience will be beneficial;
Ability to multi-task, take initiative and work independently with multiple stakeholders;
A can-do attitude with positive outlook, able to work under pressure.
