Total 8,239 Information Technology job vacancies

Job Roles

• Ensure all maintenance work performed adhere strictly to standards established by the company and any legal requirements.
• Perform regular preventive maintenance work on company vehicle.
• Conduct regular inspections on company vehicles to ensure reliability and to pass regulatory inspections and audits.
• Carry out corrective maintenance and repairs on vehicles to minimize downtime.
• Prepared to work the hours necessary to complete all tasks required to achieve Peak Vehicle Requirement (PVR).
• Ensure strict adherence to all workplace Health & Safety policies, legal and company regulations, with proper documentation and storage.
• Practice safe work procedures and safety rules implemented at the workplace.
• Not to engage in any unsafe or negligent act that may endanger self or others.
• Any ad-hoc assignments which may include driving bus under maintenance / replacement bus if required

Job Requirements

• Candidates must possess NITEC or Diploma in Engineering or equivalent.
• Prior experience in automotive or engineering environment would be advantageous.
• Entry level candidates may apply.
• Candidates with more experience will be considered for senior technical specialist role.
• Candidates to have a valid Class 3/3A driving license.
• Able to perform shift work.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.

We are seeking an innovative and technically skilled researcher to join our team, specializing in adaptive machining. is a key technology for generative and regenerative applications at the heart of ARTC’s remanufacturing and manufacturing research. We are looking for people with the passion and drive to join us as part of the Remanufacturing Process Technology (RPT) Group. The scope of the role will be to work on research in advancing machining technologies by integrating adaptive techniques, leveraging knowledge in CNC machining, CAD/CAM programming, software development, and basic Artificial Intelligence (AI) concepts. This role provides an exciting opportunity to contribute to cutting-edge research aimed at improving efficiency, precision, and sustainability in machining processes.

Responsibilities:

• Perform research, conduct experimental work and analysis in a project-based environment
• Lead / Support the technical execution and delivery of projects, including project scoping activities and industrial customer engagement as well as capability development in line with the technical roadmap of the Group and Division, fostering collaboration with other teams / groups / research entities as needed
• Conduct research on adaptive machining techniques, including automated decision-making systems, dynamic process adjustments, toolpath optimization, scanning and data gathering technologies, and machine to machine communication.
• Algorithm Development: Design, develop, and implement algorithms for 3D data analysis for feature recognition and machining strategy selection for automatic tool path generation, and adaptive machining. Collaborate with cross-functional teams to integrate these algorithms into existing machining systems.
• Data Analysis: Analyse large datasets generated from machining operations to identify patterns, anomalies, and optimization opportunities. Develop predictive models to optimize machining parameters and improve overall efficiency.
• Documentation and Reporting: Prepare technical reports, documentation, and presentations to communicate research findings, project progress, and recommendations to stakeholders. Publish research papers in relevant journals and present findings at conferences and seminars.
• Technical Innovation Culture: Mentor and coach interns, fostering a culture of technical innovation and excellence.
• Any other ad-hoc work for the team, Group, Organisation and A*STAR with possible secondary roles

Job Requirements:

• At least a Bachelor’s Degree in in Mechanical Engineering, Manufacturing Engineering, Computer Science, or a related field.
• Prior experience of CNC machining, familiarity with machining processes and equipment, knowledge of machine communication (OPC-UA, TCP/IP) is advantageous.
• Proficiency in CAD/CAM/CAE software, preferably in Siemens NX / Solidworks / PowerMill
• Proficiency and/or knowledge in programming languages such as Python, VB.Net, C#, C++, MatLab, etc.
• Preferably with experience working in an industry-driven R&D environment
• Fluency in English with good written, spoken and comprehension skills
• Ability to communicate, interact and work professionally in a collaborative environment as a team player
• Ability to work in a dynamic fast-paced environment in an agile manner to adapt to fast-changing requirements of internal and external stakeholders
• Ability to think critically and is problem-solving oriented
• Ability to work effectively and independently
• Ability to demonstrate high level of initiative to learn and adapt new technologies to stay relevant

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Our esteemed client in the Power Systems industry is seeking a Technical Sales Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Technical Sales Manager
• Location: East (Nearest MRT: Ubi)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Salary Package: Basic + Transport Allowance + AWS + VB

Job Responsibilities:

• Drive sales growth and business development activities within assigned market segments and territories.
• Identify new business opportunities, build strong customer relationships, and expand market presence.
• Develop and execute sales strategies and account plans to achieve revenue targets.
• Provide technical consultation and clarification based on customer requirements and project specifications.
• Collaborate closely with clients and engineering teams to recommend suitable technical solutions and products.

Job Requirements:

• Minimum a Diploma in Electrical or Electronics Engineering, with at least 4 years of proven technical sales experience.
• Possess an established network of contacts within the Marine, Oil & Gas, Petrochemicals, Utilities, Power Generation, and EPC contractor sectors.
• Possess a valid Class 3 driving license with own transport.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Technical Sales Engineer (Outdoor)

• Working Days:  Monday to Friday
• Working Hour: 8am to 5.30pm
• Working Location: Ubi
• Salary: $ 4k to $6k (No Commission)

Requirements:

• At least 1 year or more experience in the electronics field preferably in components sale
• Familiar with Semiconductor design and application 
• Class 3 driving license
• IEEE graduates an advantage but diploma holders must have electronics background
• Must have good knowledge of local electronics business and be prepared to work hard meet the company’s goals and objectives
• Understand what is a Memory, Logic, MosFets etc.. (Will provide training if needed)
   

 Job Scope:

• Drive product line & develop strategies
• Create business opportunities with potential customers
• Conduct market survey
• Prospect for new accounts
• Service existing customers
• Provide market trend feedback
• Assist in price negotiations and customer delivery issues
• Knowledge of electronic component business
• Must be able to work independently with purchasing and design engineers
• Knowledge of semiconductors (Analog / Digital)
• Technical competency
• Flexibility to work long hours if needed to finish the daily assignments or to take on a new role if needed

Interested applicants kindly submit your resume through here and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Intrinsic is an AI robotics group at Google aiming to reimagine the potential of industrial robotics. Our team believes that advances in AI, perception and simulation will redefine what’s possible for industrial robotics in the near future – with software and data at the core.

Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers. We are a dynamic team of engineers, roboticists, designers, and technologists who are passionate about unlocking the creative and economic potential of industrial robotics.

Role

As a Senior Customer Success Engineer, you will partner closely with our customers to drive the end-to-end delivery of complex robotic automation systems. You will lead high-impact initiatives across the APAC region, from architecting technical solutions to delivering first-of-a-kind production deployments and managing long-term lifecycle success. By enabling users to fully leverage Intrinsic’s product suite, you will accelerate the strategic adoption of next-generation industrial automation in diverse and challenging production environments.

How your work moves the mission forward

• Partner closely with our customers and other Intrinsic team members to progress engagements against our shared goals.
• Conceptualize new industrial robotic automation solutions and scope the path to deliver them into production. 
• Contribute to projects directly by designing, implementing, testing, and maintaining high-quality software based on Intrinsic's product. Or enable our customers to progress them more independently, by guiding them to apply Intrinsic’s product effectively.
• Ensure clarity and alignment around outcomes you own. Owning communication across internal and external stakeholders, with technical and non-technical backgrounds. 
• Be a bridge to the wider Intrinsic team to shape our product roadmap and address customer feedback.

Skills you will need to be successful

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience.
• Proven track record of delivering modern industrial automation solutions into production, with a demonstrated ability to navigate ambiguity, debug issues and drive results.
• Advanced end-to-end understanding of industrial automation systems and the ability to guide customers to scalable solutions.
• Proficiency in modern software development, specifically with C++ and/or Python in a professional environment.
• A passion for being part of a forward deployed team that, together with functions like BD and Product, engages closely with our users every day.
• Professional fluency in English and a willingness to frequently travel internationally to support customer engagements in the APAC region.

Skills that will differentiate your candidacy

• Demonstrable experience in one or more of the following areas: industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (e.g., Beckhoff, Siemens), machine vision or industrial bus systems (especially EtherCAT), virtual commissioning and simulation
• Experience with cloud-native technologies and distributed systems, including Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures.
• Ability to build responsive, custom operator interfaces using modern web frameworks such as Angular.
• Familiarity writing code that leverages ROS (2), its major frameworks and Gazebo.
• Experience in leading multidisciplinary project teams to deploy robotic systems.

Optimum Solutions (Registration Number: 199700895N)
Jey Technical Requirements:

• Role: OpenShift Software Engineer
• 10+ years of software engineering experience or demonstrated deeper experiencesetting up infrastructure and tools that enable scalable, secure, and efficientsoftware development and deployment. You'll work closely with TechnicalDelivery Manger, Development, DevOps, and security teams to ensure platformreliability and performance
• Must have recent working experience in managing OpenShift (OCP) environments in enterprise‑scale production deployments for at least 5+ years.
• 3+ years experience with containerization and orchestration tools - Docker, Kubernetes is a must
• Hands‑on experience within frastructure setup and sizing, performance tuning, and capacity assessmentfor AI workloads.
• Relevant experience in Banking & Financial Services IT is required
• Experience implementing CI/CD pipelines andinfrastructure automation.
• Experience supporting Oracle Database from an application infrastructure perspective.
• Practical knowledge of certificate management,secrets management, and key handling.
• Strong background in security, vulnerabilitymanagement, and compliance controls.
• Proven experience designing and implementing DRinfrastructure for mission‑critical platforms.
• Experience working with AWS cloud services andhybrid cloud integrations.
• Strong coordination and leadership skills to workacross Infrastructure, Network, Security, and Application teams.
• Domain : Banking

Intrinsic is an AI robotics group at Google aiming to reimagine the potential of industrial robotics. Our team believes that advances in AI, perception and simulation will redefine what’s possible for industrial robotics in the near future – with software and data at the core.

Our mission is to make industrial robotics intelligent, accessible, and usable for millions more businesses, entrepreneurs, and developers. We are a dynamic team of engineers, roboticists, designers, and technologists who are passionate about unlocking the creative and economic potential of industrial robotics.

Role

As the Technical Lead for Customer Success, you will drive the strategic adoption of Intrinsic’s product suite across the challenging production environments of our industry-leading partners.

You and your team will partner closely with our customers to drive the end-to-end delivery of complex robotic automation systems. Ensuring a smooth customer experience from initial outreach, through architecting technical solutions, to delivering first-of-a-kind production deployments and managing long-term lifecycle success.

As part of the regional leadership team, you will collaborate closely with our global leadership team to convert Intrinsic’s Go-To-Market strategy into regional actions. As the Technical Lead you will be accountable for technical feasibility and execution across all APAC engagements and to leverage your team to maximize the business outcomes across them. All while ensuring close alignment with a wide range of external and internal stakeholders.

How your work moves the mission forward

• Partner with cross-functional teams and lead the conceptualization, scoping, and production delivery of novel industrial robotic solutions that solve real-world customer challenges.
• Drive alignment on scope and timelines, across internal and external stakeholders, with technical and non-technical background, balancing technical feasibility with risk management and high-quality outcomes. 
• Proactively monitor existing production systems and drive root-cause analysis and resolution on likely high-severity customer issues, before they impact production.
• Design, implement, and maintain high-quality software while guiding customers to apply Intrinsic’s products effectively. 
• Act as a bridge between customers and internal teams, especially to shape our product roadmap and to serve as a senior escalation point for APAC customers. 
• Act as a bridge to global leadership, especially by proactively identifying and raising areas in which refinements in our strategy are needed.
• Manage and grow the regional Customer Success engineering team, especially by cultivating team motivation through clear communication, providing the "why" and "how" behind strategic changes and regional decisions.

Skills you will need to be successful

• A demonstrable history of successfully leading engineering projects, coupled with a genuine drive and passion for close, everyday user engagement alongside the Business Development and Product teams.
• Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience.
• Proficiency in modern software development, specifically with C++ and/or Python in a professional environment.
• Advanced end-to-end understanding of industrial automation systems and a proven track record of delivering robotics solutions into production, paired with the change management skills necessary to ensure seamless operational adoption.
• Skilled at reconciling competing constraints through critical thinking and the ability to guide customers to scalable solutions, particularly when introducing novel tech to established industrial sectors.
• Concise and clear communicator with a professional fluency in English and a willingness to frequently travel internationally to support customer engagements hands-on. 

Skills that will differentiate your candidacy

• Experience leading and scaling a forward-deployed engineering team, including building repeatable playbooks for customer onboarding as well as deployment and diagnostics of state of the art robotic production systems.
• Expertise in navigating cultural nuances and building trusted, high-level relationships with operational executives and technical leaders internationally, specifically across the APAC region.
• Demonstrable experience in one or more of the following areas: industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (e.g., Beckhoff, Siemens), machine vision or industrial bus systems (especially EtherCAT), virtual commissioning and simulation
• Familiarity with cloud-native technologies and distributed systems, such as Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Technology Architect & Migration. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES
As a Technology Architect Analyst, you will:

• Document architecture designs and maintain up-to-date records.
• Setup and maintain development and production environments using Infrastructure as Code
• Setup and maintain DevSecOps pipeline
• Support external integration activities
• Implement system operations capabilities; e.g. logging & monitoring, backup& restore
• Train the client on above

Requirements:

• Basic understanding of Linux
• Basic understanding of networking & security concept
• Basic scripting
• Basic knowledge of Infrastructure / Configuration as Code (Terraform and Ansible preferred)
• Basic familiarity of CI/CD tools
• Basic knowledge of AWS

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to keerthana@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:

• Manage the day-to-day technology requirements of our proprietary trading systems
• Accelerate trading and research analysis workflows by utilizing and expanding on the Firm’s in-house infrastructure and improve productivity
• Evaluate new technologies and identify/deprecate legacy code to improve on the current technological stack
• Collaborate with other engineers, traders, and researchers to design custom frameworks or end-user solutions
• Write performance sensitive code and user-friendly APIs to facilitate access to our in-house data analysis infrastructure
• Lead design discussions and conduct code reviews to maintain high standards and quality of written code

Requirements:

• Bachelor’s or Master’s degree in Computer Science or related Engineering discipline
• 5+ years of experience building demanding, live systems in Python
• In-depth knowledge of Python and keeps up with current standards (3.11 onwards)
• Up-to-date knowledge of the Python ecosystem: third party libraries, packaging in-built Python libraries
• Knowledge of a systems language such as C, C++, Rust, etc.
• Solid understanding of data structures
• Strong verbal and written communication skills
• Must care about the user-experience/UX component
• Knowledge of CI software, such as TeamCity or Jenkins
• Familiarity with Linux
• Ability to mentor others and lead small projects

Bonus points:

• Experience in the trading industry
• Familiarity with the scientific python stack
• Understanding of the latest in python package management

Responsibilities:

• Involved in large projects ranging from commercial, industrial, institutional, residential, mixed development, healthcare, infrastructure and MRT/rail etc.
• To lead, manage and coordination of projects complying with authorities' requirements and standards.
• Confidently administer the contract and effectively manage the project team and Consultants for best results.
• Proactively identify and resolve technical coordination, site and/or authorities compliance problems.
• Strong leadership skills and ability to work as a team.
• Ensure compliance with local building codes and regulations.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Keep updated on contractual and authorities' requirements.
• Nurture, coach and upgrade skill levels of team members.

Requirements:

• Architectural masters/degree recognized by Board of Architects Singapore.
• Minimum 10 years of post-graduate architectural experience.
• Bim/Revit, Archicad, Autocad, Sketchup, In-Design, as well as basic rendering and graphics publishing software programs.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• The projects that we are involved in covers a very broad spectrum including commercial, industrial, institutional, mixed-development, residential, healthcare, infrastructure etc.
• Project Management, coordinate and assist in the day to day running of projects assigned.
• Liaise and coordinate with Clients, Consultants and Contractors.
• Ensure compliance with local building codes and regulations.
• Confidently administer the contract and effectively manage the project team.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Proactively identify and resolve technical coordination, site or compliance issues.
• Keep updated on contractual and authorities' requirements.

Requirements:

• Degree in Architectural from recognized tertiary institution under BOA Singapore
• Minimum 8 years post graduate experience
• Familiar with BIM and Authorities submission process and guidelines
• Proficient in Autocad, Revit, Sketchup

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• Own BIM delivery quality, consistency, and compliance to office standards across all project stages (concept to authority submissions, tender, and construction).
• Own and continuously improve BIM standards, templates, libraries, naming conventions, and QA/QC checklists.
• Establish and maintain project BEPs; ensure each project team implements agreed BIM Execution Plans.
• Drive best-practice adoption and workflow improvements across ArchiCAD, and where required, Revit deliverables.
• Set up and manage BIM project environments (Teamwork/BIMcloud/CDE protocols), including permissions, structure, and model segmentation.
• Lead regular coordination routines: model audits, issue logging, coordination workshops, and closure tracking.
• Ensure drawing/model deliverables meet deadlines and submission requirements, including Singapore authority submission needs where applicable.
• Support project teams in translating design intent into coordinated, buildable documentation.
• Establish model audit routines (LOD/LOI, model health, classification, parameter completeness, drawing consistency).
• Review and sign off key BIM deliverables before issue/submission.
• Maintain version control and ensure proper archiving and file hygiene.
• Coordinate BIM interfaces with external consultants (C&S, MEP, specialist vendors) and contractors.
• Represent BIM requirements in consultant kick-offs, coordination meetings, and technical workshops.
• Mentor and upskill BIM modelers/drafters and project architects on BIM workflows and office standards.
• Create quick guides and internal SOPs; support onboarding and training plans for BIM staff.
• Provide technical input for BIM hiring and interviews.
• Evaluate and implement BIM tools/plugins (model checking, issue tracking, coordination tools).
• Act as escalation point for advanced BIM troubleshooting and delivery risks.

Requirements:

• Degree in Architecture/Building Information Modelling/construction-related discipline (or equivalent experience).
• 6+ years of BIM experience, with at least 2 years in a BIM coordination/management capacity.
• Strong proficiency in Graphisoft ArchiCAD (Teamwork, BIMx, BIMcloud) is required.
• Working knowledge of AutoCAD.
• Familiarity with Revit is an advantage (some projects/consultant workflows may require it).
• Strong understanding of construction documentation, multi-disciplinary coordination, and BIM information management.
• Experience developing/maintaining BEPs and running coordination and QA/QC routines across multiple projects.
• Strong communication and stakeholder management skills; comfortable leading coordination meetings.
• Experience supporting Singapore-based projects and authority submission workflows.
• Experience coordinating multi-office delivery (Singapore + Penang).
• Familiarity with CDE practices and formal issue tracking workflows.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459 (https://gemsrecruit.com/)

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Description

As a Senior Software Engineer, you will be working on:

• Partner with software engineers and other functions to understand objectives for development delivery efficiency and system resiliency, helping them articulate how specific technical capabilities and best practices will achieve key business outcomes.

• Conduct comprehensive assessments of client's existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and gaps that hinder their goals.

• Collaborate with client to identify the most relevant practices (e.g., CI/CD, SRE) for using Core Engineering Products in achieving their goals, considering unique needs and industry best practices.

• Develop transition roadmaps that outline a clear path from the current state to the desired future state, including the adoption of recommended tools and processes.

• Explain complex concepts clearly to various client stakeholders, providing actionable recommendations for improving workflows and addressing their challenges, and providing supporting diagrams as needed.

• Support client with proof of concept (POC) initiatives to validate solutions, offering hands-on assistance during early implementation phases to enable smooth transitions to full-scale rollouts.

• Collaborate closely with fellow Software Engineers to exchange insights, share tools and scripts, and foster a collaborative environment that supports continuous improvement and knowledge sharing.

Qualifications

What we are looking for:

• 6+ years in an individual contributor software engineering role.

• Experience with React with TypeScript

• Experience with NodeJS is a plus.

• Experience with one or more of Cloud Service Providers such as AWS, Azure, or GCP is a plus

• Strong track record of successful large-scale partner solution implementations, preferably in complex enterprise environments

• Exceptional communication skills with ability to bridge technical discussions between internal teams and external partners

• Experience working in highly secured and air gap systems is a plus (i.e. banking, government systems and similar)

Work Location                            : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day                                     : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

·        To lead the quality improvements through working with all relevant department and supplier on the Kaizen activities.

·        To understand customer manufacturing quality requirement & align with the business agreement so as to work effectively with all suppliers to achieve KPI target for the line rejection.

·        Perform analysis on internal defects and drive improvements from relevant departments to achieve quality KPI.

·        To support Quality System Lead in ISO implementation for the company

·        To collaborate with internal team and provide support to Quality System Lead in all certifications requirement for the products as stated by customer

Requirement:

·        Degree/Diploma in Engineering with at least 3 years of relevant working experience in Manufacturing

·        Ability to work with the customer, HQ / factory, Peers / Subordinate, and Superiors

·        Strong problem-solving and interpersonal skills

·        Ability to work with minimal supervision

·        Able to handle customer complaint and work well with internal & external department to resolve quality issue

·        Able to provide constructive solution / advice to the team

·        Good knowledge in ISO management and customer audit

Compliance with RBA standards

Customer Service Assistance

Department: Customer Service
Employment Type: Full-Time
Location: Singapore

Job Summary

We are looking for a proactive and customer-focused Customer Service Assistance to join our dynamic team. The ideal candidate will be responsible for providing exceptional service across multiple customer touchpoints—calls, emails, and walk-ins—while meeting service level expectations.

In addition to managing customer interactions, you will also support operational functions, gather feedback for continuous improvement, and perform telemarketing outreach to boost customer engagement and service awareness. This role suits a reliable team player with strong communication skills, attention to detail, and the ability to work under pressure.

Key Responsibilities

Customer Service & Front Desk Support

• Respond promptly and professionally to incoming customer calls, maintaining a high standard of service.
• Reply to customer emails within 20 minutes, ensuring accuracy, completeness, and quality.
• Provide consistent and courteous service across all communication channels, including in-person walk-ins.
• Conduct timely follow-ups on undelivered shipments according to SOPs.
• Escalate complex or unresolved issues to the Customer Service Manager.
• Rotate in front desk responsibilities, attending to walk-in customers during office hours.

Workplace Conduct & Personal Accountability

• Maintain a high attendance and punctuality record (minimum 95%).
• Submit leave requests at least one week in advance for approval.
• Follow allocated break schedules strictly.
• Complete all assigned tasks within stipulated timelines and expectations.

Business Operations & Process Improvement

• Report customer feedback and key issues to the Operations Supervisor and CS Manager.
• Monitor and manage unconfirmed online bookings proactively.
• Contribute ideas for improving service processes and business workflow.
• Perform telemarketing and outbound calls to promote services, follow up on leads, and generate interest.
• Make collection calls to local and international clients with outstanding payments.
• File and sort job sheets/movement charts daily for quick access to PODs.
• Handle manual billing adjustments and urgent booking changes as per SOP.
• Prepare manual job sheets for selected accounts where needed.
• Encourage and assist customers in adopting cashless/digital payment options.

Ad Hoc Support

• Provide operational support when required; duties will be shared on a rotational basis with fellow CS Executives.

Qualifications& Skills

• Minimum GCE 'O' Level or equivalent.
• Minimum 1 year of experience in customer service (preferred but not mandatory).
• Strong written, verbal, and face-to-face communication skills.
• Confident in telemarketing and cold calling to engage customers effectively.
• Excellent analytical thinking and customer problem-resolution skills.
• Ability to remain calm and professional in challenging situations.
• Team-oriented mind-set with the ability to work independently when needed.
• Proficient in Microsoft Office (Word, Excel, Outlook); CRM familiarity is an advantage.