Total 1,768 Manager level Human Resources job vacancies

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

· Recruiting and HR matters such as, but not limited to: posting jobs on WSG and Jobstreet; scheduling interviews; processing applications; negotiating contracts; vetting time-sheets; ensuring payroll correctness including but not limited to leave and PH allocation.

· Maintain a filing system in line with established standards, ensure others to so as well

· Assist in the insurance claims and surveys per government agency requirements

· Respond to queries from finance related to HR

· Submit and reconcile expense reports

· Write letters and emails on behalf of other Management

· Handle sensitive information in a confidential manner

· Develop and update administrative systems to make them more efficient

· Maintain up-to-date employee records

· Participate in task forces and committees as requested

· Any other duties / tasks as requested by management

• MNC (Woodlands)
• Company Transport Provided
• Basic: $5000 to $7000 + AWS + VB
• Excellent Benefits + Career Progression
• Process Manufacturing Plant

Job Responsibilities:

Maintenance Operations & Equipment Reliability

• Assist the Maintenance Manager in overseeing daily plant maintenance operations to ensure high equipment availability and minimal production downtime.
• Lead and supervise maintenance activities for processing equipment including pumps, motors, gearboxes conveyors, compressors, heat exchangers, and packaging machinery.
• Monitor equipment performance and implement reliability improvement and predictive maintenance initiatives.
• Support troubleshooting and root cause analysis of equipment failures and implement corrective actions.

Utilities & Plant Infrastructure

• Oversee maintenance of plant utilities systems including boilers, steam systems, cooling towers, compressed air systems, and water treatment facilities.
• Ensure all utilities operate efficiently to support refinery, fractionation, and food ingredient production processes.
• Coordinate with utilities and production teams to maintain stable plant operations.

Preventive & Predictive Maintenance

• Plan and implement preventive maintenance programs to improve equipment lifespan and reduce breakdowns.
• Monitor and review maintenance schedules and work orders through the Computerized Maintenance Management System (CMMS).
• Ensure maintenance records, equipment history, and documentation are properly maintained.

Team Leadership & Resource Planning

• Supervise and guide maintenance engineers, technicians, and contractors in daily maintenance activities.
• Allocate manpower and resources effectively to meet plant maintenance requirements.
• Provide training and mentoring to develop technical capabilities within the maintenance team.

Projects & Continuous Improvement

• Support plant engineering projects including equipment upgrades, plant modifications, and installation of new machinery.
• Participate in cost reduction and productivity improvement initiatives within the plant.
• Evaluate spare parts requirements and ensure critical spare parts availability.

Safety, Quality & Compliance

• Ensure maintenance activities comply with workplace safety regulations and plant safety procedures.
• Enforce Lock-Out/Tag-Out (LOTO) and permit-to-work systems during maintenance work.
• Support compliance with food safety and quality standards such as HACCP, GMP, and ISO requirements.

Requirements

• Diploma / Degree in Mechanical Engineering, Electrical Engineering, or related discipline.
• Maintenance experience in manufacturing or process industries (food, edible oil, chemical, or FMCG preferred).
• Experience managing maintenance activities for rotating equipment, pumps, motors, and utilities systems.
• Familiar with preventive maintenance, equipment reliability, and troubleshooting of plant machinery.
• Experience supervising technicians or maintenance teams will be an advantage.
• Knowledge of CMMS maintenance systems is preferred.
• Able to work in a manufacturing plant environment and support plant shutdown or emergency maintenance when required.

Candidates are encouraged to apply this position via Apply Now button with the following informationin the resume

• Education background
  Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Postgraduate Professional Programmes (OPGPP).
• Branding and Digital Marketing
• Plan and execute integrated marketing campaigns in partnership with the Office of Corporate Communications and Marketing (OCCM), spanning web, social media, email, and print collaterals.
• Ensure brand consistency across all postgraduate programmes, including marketing collateral, product messaging, and user experience, in alignment with corporate brand guidelines.
• Monitor and analyse campaign performance, providing actionable insights on digital reach, engagement, and ROI.
• Outreach and Events
• Lead the planning and execution of recruitment fairs, open houses, partner university sessions, coffee sessions and corporate outreach events.
• Coordinate with faculty speakers and Schools to ensure strong, coherent representation of each programme.
• Evaluate event outcomes and ROI, and incorporate feedback to strengthen future outreach activities.
• Market and Channel Specialisations
• Take ownership of a designated geographic market (e.g., China, India/South Asia, ASEAN, Rest of World) and a programme cluster (e.g., Finance/Accounting, Analytics/Computing, Innovation/Management, niche programmes).
• Develop and execute region-specific outreach strategies that address local market needs and trends.
• Ensure that programme messaging is accurate, compelling, and aligned with market expectations.
• Collaborate with Schools to refine content and uphold programme credibility across marketing channels.
• Cross-Functional Work
• Integrate regional insights into overall marketing and recruitment strategies.
• Partner with Academic Directors and relevant stakeholders to ensure programme visibility and differentiation are maintained.
• Work closely with internal teams to ensure alignment between marketing, admissions, and programme objectives.
• Other duties as assigned.

• Bachelor's degree in marketing, Business, Communications, or a related discipline is required. Candidate with at least 5 years of experience in marketing, recruitment, or business development, preferably in higher education, professional services, or a related industry.
• Demonstrated experience in planning and executing digital and offline marketing campaigns across multiple channels.
• Proven track record in student recruitment, lead generation, and conversion management for postgraduate or executive education markets is an asset.
• Knowledge:
• Strong understanding of marketing analytics, campaign performance tracking, and data-driven decision-making.
• Familiarity with CRM systems, marketing automation tools, and digital platforms.
• Knowledge of international education markets (e.g., China, India/South Asia, ASEAN) and sensitivity to cross-cultural communication.
• Solid grasp of brand management and ability to maintain message consistency while tailoring to diverse audiences.
• Skills:
• Excellent communication, presentation, and interpersonal skills, with the ability to engage internal stakeholders and external partners effectively.
• Strong project management and organisational skills, with the ability to handle multiple priorities under tight timelines.
• Strategic thinker with analytical rigour and creative problem-solving abilities.
• Collaborative and proactive, with a results-oriented mindset and attention to detail.
• Willingness to travel internationally and work outside regular hours for events or recruitment activities when required.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Assistant Design Manager (C&S) - LTA Project

• Industry: A1 Main Contractor - Korean MNC
• Office is near Jurong East MRT, Singapore
• Site is at Jurong East MRT
• 5.5 Days, 8am-6pm / 8am-12pm
• Salary: $6500 - $8500 + Bonus

Job Description

• Assist (Senior) Design manager, supervise architectural works and ensure all works are carried out in compliance with standards, safety & environment regulations
• Manage the drawing submission schedules based on the planned work progress
• Coordinate and review all design matters with LTA, authorities, consultants, subcontractors, etc.
• Manage and control design deliverables related to BIM, technical, contractual and cost issues
• Manage subcontractors, review shop drawings to check to meet all design requirements
• Plan and Manage Architectural work progress scheduling, etc.

Job Requirements,

• Minimum 7 years of experience with Degree / Diploma in relevant architectural field in the construction supervision of architectural works for projects
• LTA / Building experience will be beneficial as current ongoing project is related to MRT.
• Relevant experience in construction company
• Good knowledge of structure and architectural details

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Key Roles

• Own end-to-end customer operations across quotation, order management, and account servicing.
• Lead CRM as a core business platform to drive visibility, discipline, and insights.
• Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
• Drive continuous improvement, standardization, and automation across workflows.
• Build, lead, and develop a high-performing, customer-centric team.

Job Responsibilities

• Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
• Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
• Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
• Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.
• Ensure data accuracy, pipeline visibility, and reporting consistency across teams.
• Develop dashboards and generate actionable insights to support management decision-making.
• Drive CRM adoption and implement automation to improve efficiency and reduce manual work.
• Partner closely with Sales on quotation quality, pricing execution, and deal progression.
• Apply commercial judgment to balance competitiveness, margins, and customer value.
• Track pipeline health, conversion rates, and customer trends to identify opportunities.
• Identify inefficiencies and redesign workflows to improve scalability, consistency, and speed.
• Implement SOPs and best practices across customer operations.
• Lead continuous improvement initiatives aligned with business objectives and principal standards.
• Lead, coach, and develop the Customer Experience team to build a high-performance culture.
• Set KPIs, monitor performance, and drive accountability across the team.
• Foster a customer-centric, proactive, and results-driven mindset.
• Other duties and assignments as assigned from time to time.

Job Responsibilities

• Bachelor's degree in Business, Engineering, or a related discipline
• 5–10 years of relevant experience in customer operations, sales support, or commercial roles
• Proven experience managing or optimizing CRM systems (HubSpot preferred)
• Strong commercial acumen with understanding of pricing, margins, and sales processes
• Experience in B2B industrial, engineering, or distribution environments is highly preferred
• Prior experience in team leadership and people management

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

- Manage daily office operations and provide administrative support for the company.

- Administer HR matters, including implementing HR policies and systems, maintaining and updating the HRMS (Info-Tech), processing payroll and statutory contributions (CPF), managing leave administration, and supporting management on HR-related issues.

- Liaison person with the Company Secretary on corporate secretarial matters and with insurers on company insurance matters.

- Prepare internal agreements for Management review/approval, review agreements & contracts with external parties for Managment approvals.

- Support the company's marketing efforts.

About the Role

We are looking for a business development-focused sales professional to drive project acquisition across commercial fit-out and M&E projects in Singapore.
This role is ideal for candidates from interior contracting, building materials, M&E engineering, or project-based solution sales, with strong exposure to the built environment ecosystem.

What You’ll Do

• Drive new business opportunities across office, retail, commercial and industrial projects
• Build and manage relationships with developers, consultants, architects, contractors and end-users
• Identify and track project pipelines through market mapping, networking and industry engagement
• Manage end-to-end sales cycle — from lead generation to tender submission, negotiation and closing
• Work closely with design, engineering and project teams to deliver tailored solutions
• Support project execution follow-through, including delivery milestones and payment collection
• Grow key accounts and drive repeat business

What We’re Looking For

• 5+ years of experience in project-based B2B sales within:

• Commercial fit-out / interior contracting

• M&E / building services

• Lighting / building materials / construction-related industries

• Strong understanding of Singapore’s construction / built environment ecosystem
• Experience working with tenders, specifications and multiple project stakeholders
• Proven ability to develop pipeline and close project-based deals
• Comfortable engaging both technical and commercial stakeholders

Nice to Have

 • Exposure to data centre or infrastructure-related projects
• Regional project experience (SEA / APAC)
• Mandarin proficiency to liaise with Chinese-speaking stakeholders

Head of Science (Primary school level)

Working days & hours :
Centre days: 44 hours per week ; 4 weekday (1030AM-730PM / 1230PM - 930PM) + 1 weekend (830AM - 630PM)
HQ days (Meeting): Weekdays 930AM to 630PM 
Working location: Toa Payoh, travel to Woodleigh Mall to support the launch of new classes (including at least one new class). 
Salary: $5000- $7500
Report to: Managing Director 

Role Overview: We are hiring a Head of Science (Primary) to lead and strengthen a structured P3‒P6 Science programme.

This is a hands-on leadership role combining curriculum ownership, teaching, and teacher development. The role operates within an existing programme framework and is responsible for refining, improving, and scaling it to ensure consistent teaching quality and strong student outcomes across centres.

This role is critical in ensuring the programme delivers reliable results beyond individual teachers, with clear ownership over curriculum standards, teaching consistency, and overall programme effectiveness.

We’re looking for someone who can take a structured primary science programme, ensure consistent quality, and successfully roll it out across multiple centres.

Job Responsibilities: 

• Oversee and refine the P3‒P6 science curriculum, ensuring alignment with MOE syllabus and PSLE requirements
• Develop structured teaching approaches to ensure consistent lesson delivery
• Monitor student progress and continuously improve programme outcomes
• Engage parents through clear communication on student development
• Support trial classes and contribute to enrolment growth
• Teach 4‒6 classes per week, including at least 1 weekend, with teaching load adjusted as the teaching team expands
• Hire and train teachers to deliver high-quality lessons

Requirement:

• Degree in Science or related field (MOE/NIE-trained preferred
• Minimum 5‒8 years of Primary Science teaching experience.
• Proven track record of improving student outcomes. 
• Experience in curriculum development, mentoring, or academic leadership is advantageous. 
• Comfortable with weekend work and centre-based environment

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 8093 8699 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Responsibilities:

• Ensure compliance with relevant government regulations and conduct compliance reviews on submitted audit reports related to cybersecurity.
• Track, validate and follow-up on any gaps identified.
• Work closely with other divisions to administer the cybersecurity regime to applicable licensees, liaise with auditors to ensure completeness of the reports and to assess on the overall compliance to the required standards.
• Develop reports on cybersecurity metrics and track Governance, Risk and Compliance (GRC)-related KPIs.

Requirements:

• Background in Cybersecurity / Computer Science / Information Technology or a related field.
• 6+ years of experience in cybersecurity, technical audit or GRC roles.
• Good knowledge of cybersecurity risk management frameworks and standards (e.g. National Institute of Standards and Technology (NIST) SP 800-53, International Organization for Standardization (ISO) 27002 etc.) and cybersecurity best practices (e.g.security risk management, vulnerability management and security incident response etc.) from ITU, GSMA, 3GPP, NIST etc.
• Knowledge of various Cloud environments, security controls and assurance.
• Excellent communication and presentation skills
• Strong stakeholder engagement skills.
• Strong interpersonal skills, able to work in a team, able to work under pressure and flexible in handling tasks assigned.
• Relevant cybersecurity certifications such as CISSP, CISA, CISM, CRISC, CCSP etc. is a plus.
• Proven working experiences with detailed understanding of environment and key risks will have an added advantage.

If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com

EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.

Responsibilities:

• Perform technical studies, analysis and investigation in the radio frequency (“RF”) domain e.g. cellular network coverage/performance audits & measurements, RF co-existence resolutions etc.
• Perform on-site RF related tasks independently e.g. RF measurements and investigation; includes the engagement with other government bodies, mobile network operators, key partners, Members of Public etc.
• May be required to perform RF investigations after office-hours especially for time critical situations
• Support RF related projects as needed
• Perform administrative tasks in support of the team and division’s core functions as needed

Requirements:

• Bachelor’s Degree in Telecommunications or relevant discipline with at least 3 years of experience or Diploma with more than 5 years of relevant experience
• Knowledge in the RF domain and comms system characteristics
• Proficient in office productivity software etc.
• Excellent written, verbal communication and presentation skills
• Strong conceptual and analytical skills
• Having a Class 3 driver’s license is an added advantage
• A good team player that is pro-active and meticulous

If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com

EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.

Industry: Manufacturing
Location: Tampines

Job Description:

Support HR operations in a dynamic manufacturing environment, with a strong focus on mass hiring, workforce ramp-up planning, policy compliance, and manpower reporting to meet production targets.

Responsibilities

• Lead high-volume recruitment for operators, technicians, and support functions to meet production ramp-up timelines.
• Partner closely with Operations to forecast manpower requirements and align hiring plans with production schedules.
• Track recruitment progress, attrition rates, and manpower fulfilment against approved headcount targets.
• Coordinate onboarding processes to ensure timely workforce deployment and production readiness.
• Ensure compliance with hiring policies, employment contracts, and statutory labour regulations.
• Support day-to-day HR operations including contract administration, confirmation, transfers, and exit management.
• Prepare and present manpower reports, hiring analytics, and HR metrics to management and stakeholders.
• Conduct annual market benchmarking on compensation trends and hiring landscape to support workforce planning.
• Ensure adherence to HR policies, internal controls, and Responsible Business Alliance (RBA) standards where applicable.

Requirements:

• Degree in Human Resources or related discipline.
• IHRP-CP certification is added advantages.
• At least 5 years of HR experience, preferably within manufacturing or industrial environments.
• Proven experience in mass hiring or workforce ramp-up settings.
• Familiarity with Responsible Business Alliance (RBA) standards is an advantage.
• Strong stakeholder management and communication skills.
• Able to thrive in a fast-paced, operations-driven environment.

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Location: Kim Seng Promenade (Nearest MRT: Great World)
Working days: Mon - Thurs 9am to 6.30pm, Fri 9am – 6pm
(Can choose to start work earlier, end time adjusted accordingly)
Salary: $3000 - $5000

Responsibilities

• Supports the crewing department in all aspects of employment administration for seagoing personnel, include checking of monthly crew payroll.
• Maintain an updated list of manning for each assigned vessel and to monitor and follow up closely on rotation plan
• Coordinate and liaise closely with manning agencies, Master, port agencies and travel agencies for the smooth transition of crew for vessels sailing at foreign waters.
• Liaise and coordinate with travel agencies on crew flight bookings.
• Apply for Flag state endorsement for the officers before they join the assigned vessels
• Conduct briefing and/or debriefing of officers as and when required
• Keep track, check and verify all port disbursements incurred by local port agents and manning agencies in relation to crew change
• Check, verify and reconcile the monthly accounts prepared by Masters
• Arrange and coordinate timely CTM as and when required.
• Assist to verify crew benefits, leave pay, bonus and allowance
• Keep track, monitor and update crew’s personnel and training records, ensure all crew has all the essential training certificates, medical reports, visas, sea time records to meet matrix requirement
• Any other duties as and when assigned.

Requirements:

• Diploma holder, with relevant experience in shipping industry
• Experience in using DNV GL Ship Manager system is an added advantage

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Job Overview:
We are seeking an experienced and motivated Assistant Retail Butcher Manager to support the daily operations of our butchery. This role combines hands-on meat preparation with leadership responsibilities, ensuring high standards of product quality, food safety, and customer service. You will assist in supervising the butchery team, managing stock levels, and driving operational efficiency, while also engaging with customers to deliver an exceptional retail experience.

Key Responsibilities:

• Oversee daily butchery operations, ensuring smooth workflow and adherence to quality standards.
• Cut, trim, debone, and prepare meats (beef & lamb) to specifications when required.
• Ensure all meat products are stored, handled, and displayed in compliance with food safety regulations.
• Supervise, train, and mentor butchery staff to maintain skill standards and service excellence.
• Monitor inventory levels, manage stock rotation, and assist with ordering to ensure consistent product availability.
• Maintain cleanliness, sanitation, and safety across workstations, tools, and equipment.
• Assist in implementing cost control measures and minimizing product waste.
• Support the Butchery Manager in scheduling, reporting, and driving sales initiatives.
• Provide expert recommendations to customers on cuts, preparation, and cooking methods, enhancing the overall shopping experience.
• Step up to lead the department in the Manager’s absence.

Requirements:

• Prior experience in a butchery environment, with supervisory or team lead experience preferred.
• Strong knowledge of meat cuts, quality standards, and preparation techniques.
• Excellent leadership, communication, and customer service skills.
• Ability to manage staff scheduling, training, and performance effectively.
• Strong commitment to hygiene, safety, and operational excellence.
• Physically fit and able to handle the demands of a butchery environment (lifting, equipment handling).
• Certification in food hygiene and safety.

Role: Senior Sales Manager
Location: Singapore

About Our Client
Our client is an award-winning jewellery house known for its unique, gender-neutral creations and timeless craftsmanship. Each piece embodies individuality and versatility, featuring pearls, diamonds, and coloured gemstones of exceptional quality.

About the Role
Our client is seeking a Senior Sales Manager to support the execution of their sales strategy by overseeing daily sales operations, managing client relationships, optimising CRM and driving performance.

This role assists in achieving revenue targets, coordinating sales training, maintaining inventory processes, and delivering a premium experience across appointments, events, and CRM touchpoints. Acting as a key connector between front-line activity and back-end reporting, the Sales Assistant Manager ensures both the operational excellence and brand consistency that define our client.

The job requires strict compliance in relation to applicable regulations for the industry, and 100% compliance with the company’s inventory recording and product handling process and procedure

Responsibility Breakdown & Weightings
Sales - 45%

• Achieve sales targets and manage client engagement.

• Oversee sales team members and maintain sales SOPs.

• Maintain display and showroom comfort.

• Update CRM and client records.

Sales & Client Relationship Management Strategy – 35%

• Develop sales tactics and strategies to increase overall sales for the team and company.

• Develop disciplined approaches to manage and optimise the customer database (CRM) to maximise portfolio potential.

• Ensure high levels of customer satisfaction, loyalty, repeat business, and referral rates.

• Maintain pricing and discount integrity.

Event Support – 10%

• Plan, execute, and coordinate events as a team.

• Handle logistics and curate customer experience.

• Manage packing, product readiness, and event setup.

Reporting & Compliance – 10%

• Analyse and prepare sales reports and documentation.

• Maintain invoices and performance records.

Strategic Goals

• Achieve or exceed sales targets via proactive client engagement and appointment management.

• Improve client experience at every touch point.

• Support the Director in developing sales strategies and training team members.

• Improve conversion rates through structured follow-up and personalised customer experiences.

• Ensure CRM entries and client profiles are kept accurate and current.

• Execute flawless inventory handling and event-related packing procedures.

• Contribute to seamless events that result in client acquisition and on-site conversions.

• Manage post-sale service, including order fulfilment and customer follow-up.
  
  KPI Targets

Sales Performance

• % of personal and team sales targets achieved

• Upsell rate

• Average Order Value (AOV)

• Number of repeat clients

Client Engagement Management

• Appointment conversion rate
  Event invitation response rate

• CRM data accuracy

Database Growth

• Number of new clients added

• Completeness of customer data

• Segmentation applied

Inventory SOP

• 100% compliance with check-in/check-out protocols

• Zero loss or damage reports

• Jewellery kept clean and hygienic

Sales Training Impact

• Number of trainings delivered

• Team feedback scores

• Improvement in team sales performance

Event Contribution

• Number of client interactions

• Sales achieved during events

• Packing accuracy

• Customer experience score

Reporting

• Timely submission of sales reports and invoices

• Accuracy of data entry

Post-Sale Service

• Follow-up completion rate

• Client satisfaction with fulfilment and communication

Tools & Systems

You are expected to operate the company’s systems, including the POS system, CRM database, as well as other systems which may be implemented from time to time.  You are to maintain accurate sales entries. While the CRM process remains manual, this role is responsible for updating client records promptly and accurately to ensure seamless engagement.

Sales Team & Client Relationship Management: Tactics, Development & Dynamics

• Develop sales tactics and strategies to increase overall sales for the team and company.

• Develop disciplined approaches to manage the customer database (CRM) to ensure we maximise the portfolio potential.

• Ensure a very high level of customer satisfaction, loyalty, repeat business and referral rate, while ensuring pricing and discount integrity.

Sales Team Supervision & Development 

• This role includes managing and growing the sales department and team members, providing guidance, sales training, and ensuring adherence to the client’s sales protocol and client service standards.

• Develop tenacity to balance short-term sales tactics with longer-term sales potential and customer loyalty.

• Continuously learn, develop and implement premium/luxury sales & service approaches that adhere to our premium brand positioning, story, and image.

• Manage and implement approved sales incentive programmes.

• Hire and manage the performance of various team members.

• Be open to 360° reviews from peers and management to improve the performance of self. 

• Coordinate with Marketing, PR, Design, Production and Operations to ensure the sales team is aligned and efficient.

• Participate in developing sales strategies and teams in new markets alongside Management.

What you'll be doing

1. Develop and implement effective recruitment strategies to attract and hire qualified candidates for various roles within the company

2. Collaborate with hiring managers to understand their talent needs and requirements, and design customised recruitment plans

3. Manage the end-to-end recruitment process, including job posting, application screening, interviewing, and onboarding

4. Build and maintain a strong talent pipeline to ensure a steady flow of high-quality candidates

5. Implement innovative recruitment techniques, such as social media outreach and employee referral programs, to enhance our employer brand and reach top talent

6. Monitor and analyse recruitment metrics to identify areas for improvement and optimise the recruitment process

7. Provide guidance and support to managers on best practices in recruitment, hiring, and employee retention

What we're looking for

1. A minimum of 5 years of experience in a recruitment or HR management role, preferably in the human resources and recruitment industry

2. Proven track record of successfully sourcing, screening, and hiring top talent

3. Strong understanding of recruitment strategies, employer branding, and talent management best practices

4. Excellent communication, interpersonal, and negotiation skills to effectively interact with candidates and internal stakeholders

5. Proficiency in data analysis and the ability to use recruitment metrics to drive continuous improvement

6. Familiarity with HR technology and applicant tracking systems

7. A bachelor's degree in Human Resources, Business, or a related field