Total 1,159 assistant manager job vacancies in F&B / Tourism / Hospitality category in Indonesia

Company: Reputable Public Sector Organisation
Job Type: Contract (2 Years)
Location: Singapore

About the Role

We are seeking a motivated and analytical finance professional to support Financial Governance and Digitalisation initiatives within a dynamic public sector environment.

This role offers the opportunity to contribute to policy enhancement, strengthen financial oversight, and drive automation and process improvements.

Key Responsibilities

• Review and enhance financial policies, procedures, and governance frameworks
• Ensure compliance with internal controls and regulatory requirements
• Manage cash flow, banking relationships, and utilisation of banking products
• Evaluate financial standing and risk profiles of tenderers
• Analyse financial data to support reporting and management decision-making
• Develop dashboards and reports using analytics and visualisation tools
• Identify and implement opportunities to automate finance processes
• Collaborate with stakeholders across finance, operations, and IT functions
• Support ad-hoc projects and finance transformation initiatives

Requirements

• Degree in Accountancy, Finance, or related discipline
• At least 3–8 years of relevant experience in financial governance, audit, internal controls, or finance operations
• Experience with data analytics and visualisation tools (e.g. Python, Tableau, Power BI or equivalent)
• Strong understanding of internal controls, financial governance, and compliance frameworks
• Strong analytical and problem-solving skills with high attention to detail
• Good communication and stakeholder management skills
• Self-driven, structured, and able to work independently in a governance-driven environment

Preferred Qualifications

• Experience in financial governance, internal controls, or policy review
• Exposure to automation, digitalisation, or finance transformation projects
• Familiarity with public sector or regulated environments is an advantage

What We Offer

• Opportunity to contribute to impactful, large-scale initiatives
• Exposure to financial governance and digital transformation projects
• Collaborative and structured working environment
• Competitive compensation aligned with experience

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

We regret to inform that only shortlisted candidates will be notified.

Syed Hafiz

EA Regn No: R21103431

RMA Consultants EA License No: 93C4403

Job Scope:

• Management of Resources

Regular Inventory management in Science Labs including stock-take, replenishing, repairs and replacement
Assist HOD (Science) to liaise with vendors in procurement for inventory management in Science Labs
Organise resources neatly with name labels in the Science Labs
Assist the teacher to facilitate student discussions
Tidying up of Science Labs

• Preparation of Resources

Co-ordinate loan request from teachers in the Science Labs
Preparing and set up of resources according to scheme of work & specifications given by teachers in the Science Labs
Printing and photocopying jobs in the Printing Room
Preparation of teaching aids such as cutting and lamination works in the Science Labs

• Administrative Duties:

Assist with other ad-hoc administrative duties and preparation of resources for the Authority as required by the school and/or department.

Requirements:

• 1 year of working experience in Primary School Science Lab

Contract Period: From 17 Aug 2026 to 16 Aug 2028
Location: Punggol
Working Hours: Mondays to Thursdays: 7:30am to 4:30pm
Fridays: 7:30am to 4:00pm

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Senior-ExecutiveAssistant-Manager-%28Finance-&-Accounts%29/32462-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

Duties & Responsibilities
1. Research grant financial management. Monitor grant expenditures & allowable costs, review and track fund utilisation, work closely with research project managers & PIs to ensure timely invoicing/claim submission and follow up on grant claim receipt, etc.
2. School initiatives. Manage the finances of School-level initiatives and in particular the School's regional projects and programmes.
3. Procurement eg. raising purchase requests and purchase orders in Ariba SmartBuy
4. Perform regular reviews on financial reports as part of risk control management and mitigation.
5. Finance Business Partner. Resource person to PIs, project managers and research staff on finance/budget matters, provide guidance on NUS finance policies and guidelines to ensure compliance.
6. Liaise with internal and external stakeholders on grant and School queries and audit queries raised from time to time.
7. Other ad-hoc duties or projects as assigned.

Qualifications

- Minimum Degree in Accountancy or its equivalent from a recognised institution
- Good analytical, writing, communication, interpersonal and organizational skills with a high degree of stress tolerance
- Meticulous, resourceful, innovative and self-directed with a positive work attitude, responsive and adaptive to changes
- Good team player, pleasant disposition, able to multi-task and meet tight deadlines
- Proficient in Microsoft Office, in particular Excel and Word.
- Knowledge in software/apps such as SAP S4 HANA, Power BI or other reporting tools will be advantageous.
- Minimum 2 years of experience in Accounting, Finance or Business.
- Prior experience working in a higher education institution environment is highly valued.

We are seeking a dynamic and driven Manager to support a flagship Global Leaders Programme designed to attract and develop high-calibre undergraduate talent from diverse backgrounds.

This role plays a key part in the full recruitment lifecycle — from marketing and outreach to admissions — while also supporting programme operations.

Why Join Us?

• Opportunity to contribute to a high-impact, flagship programme
• Exposure to strategic marketing, outreach, and admissions initiatives
• Collaborative and dynamic working environment

Job Details:

• Location: West
• Work Type: Permanent

Key Responsibilities

• Develop and execute admissions strategies to attract and select top-tier applicants
• Drive outreach initiatives to engage prospective students locally and internationally
• Plan and implement marketing campaigns to promote the programme
• Analyse market trends, applicant insights, and competitor landscape to inform strategy
• Lead social media marketing efforts to enhance engagement and brand presence
• Organise and run information sessions, webinars, and outreach events (local & overseas)
• Support programme operations including student management and curriculum matters
• Manage and guide one team member supporting programme-related activities

Requirements

• Degree in any discipline (Business or Marketing preferred)
• Minimum 5 years of relevant experience (marketing, admissions, outreach, or similar)
• Strong analytical mindset with the ability to translate data into actionable insights
• Experience with digital marketing platforms and performance tracking tools
• Proficient in Microsoft Excel and data visualisation

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec ‘s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lua Zhi Chin (Jeanette) - R1873831

ScienTec Consulting Pte Ltd – 11C5781

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
  
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
  
• Detailed JD to be discussed during interview.
  

Requirements

• Diploma in any field
  
• At least 5 years of relevant experience in a similar capacity
  
• Team player with positive attitude, enthusiasm and initiative
  
• Knowledge in Opera System will be advantageous

• Perm, Central East
• Minimum 5 years’ experience in marketing, brand, or related roles
• Must have experience in either F&B (Fine Dining), luxury retail, lifestyle, boutique agencies or hospitality.
• Proven track record in running campaigns and creating high-performing content.

We’re looking for a highly driven Brand & Digital Marketing Manager to own end-to-end growth for a portfolio of consumer brands. This is a hands-on role for someone with strong creative instincts, commercial acumen, and a passion for leveraging AI to drive impact.

Job Description

Brand Ownership

• Lead brand strategy and execution to drive growth and performance
• Ensure consistency across all consumer touchpoints (digital, social, Public Relations, outlets)
• Deliver impactful, consumer-first campaigns and activations

Social, Digital & CRM

• Own social media strategy and performance (Instagram, TikTok, emerging platforms)
• Conceptualise and create high-quality, social-first content (mobile, creator-led, or AI-powered)
• Drive CRM initiatives to improve retention and customer lifetime value
• (Bonus) Support performance marketing and paid media efforts

Public Relations, KOL & Partnerships

• Drive earned media and Public Relations strategy to build brand awareness and credibility
• Identify and engage relevant KOLs and creators
• Develop partnerships to expand reach and unlock new growth opportunities

You should be someone who is:

Creative & Taste-Driven

• Strong eye for aesthetics and brand storytelling
• Able to create content that converts (photo/video/editing/AI)

Commercially Sharp

• Understand what drives demand, conversion, and repeat business
• Balance creativity with measurable business outcomes

Highly Autonomous

• Self-starter with strong ownership and execution ability
• Comfortable working in fast-paced, ambiguous environments
• Proactive, hands-on, and solutions-oriented

AI-Native

• Actively using AI tools to ideate, create, and optimise work
• Familiar with generative AI tools (e.g. Midjourney, Runway, etc.)
• Able to leverage AI for content creation, insights, and workflow automation

Requirements

• Minimum 5 years’ experience in marketing, brand, or related roles
• Must have experience in either F&B (Fine Dining), luxury retail, lifestyle, boutique agencies or hospitality.
• Proven track record in running campaigns and creating high-performing content
• Strong understanding of social platforms and analytics
• Ability to manage multiple projects and stakeholders effectively
• Proficient in content creation and design tools (e.g. Canva, CapCut, AI tools)

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

Responsibilities

• Monitor project budgets throughout the development lifecycle, ensuring costcontrol and alignment with approved financial plans, including trackingvariations arising from design changes.
• Prepare cost estimates, feasibility studies, and budget appraisals,including development of cost plans for project evaluation and approval.
• Carry out quantity measurement and preparation of Bills of Quantities(BOQ), as well as detailed cost data compilation for project planning purposes.
• Support procurement activities by working with internal teams to sourcevendors, maintain approved vendor lists, and provide technical and quantityinputs.
• Lead or support tender exercises, including preparation, evaluation, andcoordination of tender submissions and documentation.
• Oversee post-contract cost management, including budget updates, cashflow projections, and tracking of actual versus planned costs.
• Manage and assess variation orders, claims, and final accounts,including review of external QS assessments and financial submissions.
• Work closely with consultants, contractors, and internal stakeholders toprovide cost analysis, value engineering input, and resolve project-relatedcost issues, while attending technical and progress meetings as required.

Requirements:

• Degree in Quantity Surveying, Construction Management, Building, CivilEngineering, or related discipline.
• Minimum 10 years of relevant experience, preferably with local and asiaprojects.
• Strong technical knowledge of cost estimation, contract administration,tendering, and post-contract management processes.
• Proficient in electronic measurement and cost planning tools.

Please submit your updatedresume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

PostingPersonnel: Ng Jwee Ken

KeyResponsibilities

• Review and approve new client onboarding and periodic KYC reviews, ensuring completeness, accuracy, and alignment with internal AML/CFT standards
• Serve as a subject matter expert to Relationship Managers, providing guidance on KYC requirements, client risk assessments, and documentation standards
• Act as a control function within the business, working closely with Compliance, Risk and Credit to address and resolve KYC-related issues
• Identify and escalate potential AML/CFT concerns or irregularities in transactions
• Support regulatory change initiatives
• Participate in internal and external audits
• Deliver training and guidance to Front Office on KYC/AML policies and evolving regulatory expectations

Requirements

• Possess a minimum of 8 years of experience in KYC/AML within private banking
• Strong hands-on experience in client onboarding and periodic review
• Solid understanding of MAS and/or HKMA regulations
• Strong stakeholder management skills and proficient in English and Mandarin preferred, to facilitate effective client and stakeholder interactions

Job Summary
The Senior Manager, F&B Specialty Restaurant is responsible for overseeing the overall operations, service excellence, and financial performance of the specialty restaurant. This role provides strategic leadership to ensure exceptional guest experiences, operational efficiency, and revenue growth. The Senior Manager will lead and develop the team, maintain high service standards aligned with luxury hospitality expectations, and drive innovative food and beverage initiatives that enhance the restaurant’s brand positioning.

Key Responsibilities

Leadership & Team Management

• Provide leadership and mentorship to the restaurant management and service team to ensure alignment with service philosophy and operational objectives.
• Set clear expectations, provide regular feedback, and support team development through training and performance management.   
• Foster a positive team culture that promotes professionalism, collaboration, and service excellence.

Service Excellence & Guest Experience

• Develop and maintain F&B service standards and processes to deliver consistent, high-quality guest experiences. Monitor service delivery, address guest feedback, and implement continuous improvements to enhance service quality.
• Ensure VIP guest service standards are consistently maintained.

Business Strategy & Revenue Growth

• Develop and implement operational strategies aligned with the organization’s business objectives.       
• Monitor market trends and competitor activities to identify new business opportunities.
• Collaborate with culinary and beverage teams to implement promotions and enhance menu offerings.

Operational Management

• Oversee daily restaurant operations including service flow, restaurant setup standards, cleanliness, equipment maintenance and upkeep positive guest experience.
• Manage staffing levels, scheduling, recruitment, and manpower planning to meet operational demands.
• Ensure effective communication and coordination between service, kitchen, and supporting departments.

Beverage & Wine Management

• Support beverage operations including wine program development, beverage inventory, and cost control and work closely with Director of Beverage.
• Provide expert recommendations on wine pairings and beverage selections to enhance the dining experience.
• Monitor and maintain beverage costs, stock levels, and breakage control.

Financial Management

• Review financial performance including monthly P&L reports and operational budgets.
• Implement strategies to improve revenue, profitability, and cost efficiency.
• Support budget planning and revenue-generating initiatives.
• Monitor and responsible for restaurants’ overall P&L performance.

Requirements

• Minimum 5–8 years of similar managerial experience in luxury hotels, resorts, casual and preferably fine dining restaurants.
• Strong experience in specialty restaurant operations – Asian and Western cuisines, preferably within Michelin Star or Forbes standard establishments.
• Diploma or Degree in Food & Beverage, Hospitality Management, or related discipline.
• Experience in restaurant openings and operational setup is an advantage.
• Ability to work flexible hours including weekends and public holidays.

Position Summary:
The Kitchen Assistant supports the smooth operation of the kitchen by handling food preparation, maintaining cleanliness, and assisting chefs at various stations. This position plays a critical foundational role in enabling the culinary team to deliver consistent food quality and service efficiency. The Kitchen Assistant must work quickly, safely, and cooperatively to meet the demands of a high-volume kitchen environment.

Key Responsibilities:

• Assist with washing, peeling, chopping, and preparing ingredients for dishes.
• Ensure all kitchen tools, utensils, and equipment are clean, sanitized, and stored properly.
• Maintain cleanliness and hygiene across all prep and cooking areas.
• Support dishwashing duties and waste disposal.
• Assist in portioning, food labelling, and food storage organization.
• Refill cooking stations and ensure readiness for meal periods.
• Follow kitchen safety procedures and food handling standards.
• Cooperate with all kitchen staffs to support daily kitchen operations.

Requirements:

• At least of 1 – 2 years of kitchen work experience in Chinese and/or Seafood restaurants required; training will be provided.
• Basic understanding of kitchen hygiene and food handling is an advantage.
• Good physical stamina and ability to work in a fast-paced kitchen.
• Positive attitude, strong teamwork, and willingness to learn.
• Able to work 10 hours shift (6 days work week), weekends, and public holidays.

Key Responsibilities:

• Handle billing and documentation for wine and tobacco products
• Manage daily logistics operations for wine and tobacco products
• Process orders using Warehouse Management Systems (WMS)
• Coordinate with customers and internal teams to ensure smooth operations
• Support regulatory and compliance requirements, including permit declarations 
• Resolve queries and maintain accurate records
• Ad Hoc Duties 

Requirements:

• Comfortable handling wine & tobacco
• PC literate with strong organizational skills 
• Good communication and Customer service skills

Information

• Working hours: Mon to Fri 8-530pm
• Location: Pioneer
• Duration: 3 months convertible to permanent (depending on performance)
  

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)

Job Scope:

Seeking an experienced Event Operations Manager to support both onsite and virtual aspects of high-profile events, including conferences and industry programs. This role requires strong operational skills, stakeholder coordination, and experience in hybrid event management.

Key Responsibilities:

• Support the Spatial Experience Lead and Programming Lead in planning and coordinating event operations, including side activities at external venues (70% onsite focus)

• Establish and implement efficient workflow processes to ensure smooth preparation leading up to events

• Plan, coordinate, and work closely with appointed event organisers and venue partners for all event logistics

• Focus on ground operations, ensuring seamless execution of all event elements

• Manage the virtual experience, including platform selection, setup, maintenance, and content updates (30% virtual focus)

• Collaborate with internal Programme & Show Ops Experience teams to maintain accurate virtual track information

• Work with systems teams to ensure up-to-date UX interface and reporting on virtual platforms

• Liaise with external vendors, event management companies, and internal government stakeholders

• Participate in project management activities and work-in-progress meetings

• Manage event-related administrative duties and documentation

• Provide operational support for other division-wide programs and activities

Requirements:

• Degree holder

• Preferably 4+ years of experience in event management operations for APAC industry or ministerial events, with up to 1000+ attendees

• Resourceful, meticulous, and able to multi-task

• Excellent project management skills to handle multiple workstreams, timelines, and logistics simultaneously

• Strong ground operations management skills for onsite challenges

• Familiarity with online engagement, streaming technologies, and digital engagement tools

• Good interpersonal and communication skills

• Independent, proactive, able to work under pressure and meet deadlines

• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word)

• Familiarity with public sector processes and stakeholder management is a bonus

Contract Period: 8 months (start work ASAP)

Working Arrangement: Office hours

Location: Pasir Panjang

Salary: Up to $4,750

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Responsibilities

• Oversee daily restaurant operations, ensuring smooth service, high standards, and strong team coordination.

• Lead, train, and motivate service staff, driving performance and maintaining a positive team culture.

• Manage manpower planning, duty rostering, and staffing levels to support peak business periods.

• Monitor sales performance, control costs, and improve overall profitability through operational efficiency.

• Ensure compliance with licensing, hygiene, and workplace safety regulations at all times.

• Build strong relationships with guests, suppliers, and stakeholders while resolving issues promptly and professionally.

Requirements

• Proven experience in a supervisory or managerial role within F&B or hospitality.

• Strong leadership and interpersonal skills, able to lead from the front in a high-energy environment.

• Commercially aware with the ability to interpret sales reports and manage budgets effectively.

• Organised, adaptable, and confident in handling operational challenges and guest concerns.

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

JOB SUMMARY 

The Senior Manager, Digital + Tech Transformation Revenue Management & Reservations, APEC plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Senior Director, Revenue Strategy & Reservations Field Support, APEC] with a dotted line to the Senior Director, Commerce Support, Business Transformation Office, APEC+GC.

This role will provide a bridge between current and future hotel revenue management, guiding deploying hotels on the new systems and business processes that support the commercial hotel strategy to ensure a smooth transition and cutover. This role combines deep expertise in hotel revenue management with advanced training delivery skills, ensuring that property teams are fully prepared to optimize ACRS and One Yield functionality and drive revenue performance from day one. 

To accomplish this, the Senior Manager, Digital + Tech Transformation Revenue Management, APEC will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver commercial hotel strategies, including Amadeus CRS, One Yield Evolution, Opera Cloud PMS, Opera Sales and Event Solution (OSEM), and use that knowledge to support hotel revenue teams across the continent. The successful candidate will have a deep knowledge of existing revenue management, loyalty revenue management and reservations processes within the continent and the systems that support it, including MARSHA, One Yield, Opera PMS, Opera S&C, CI/TY, SFAWeb/GPO, EMPOWER ResApp, and the Marriott Bonvoy loyalty program with the focus on Revenue Management. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the effects of the change on Revenue Management tasks and processes including rate and price plans, overbooking strategy, guaranteed attributes, non-room products, etc.

KEY RESPONSIBILITIES 

End-to-End Testing and Business Process Validation: 

• Contribute to end-to-end business process validation testing for the discipline, ACRS, One Yield Evolution, Opera Cloud PMS and Opera OSEM.
• Validate business processes across the full lifecycle of the guest journey, not only for Revenue Management.
• Collaborating with relevant stakeholders in commercial service and other discipline teams in the continent.

End-to-End Deployment Validation: 

• Support validation of Land-It tasks, and other items to ensure deployment readiness. 
• Align required changes with relevant stakeholders.

ACRS and One Yield Evolution Setup & Pre-Go-Live Support: 

• Serve as the subject matter expert on ACRS revenue management modules, including rate plans, price plans, inventory types, and non-room product configuration.  
• Serve as subject matter expert on One Yield Evolution modules, including new inventory management and pricing modules. 
• Support properties in validating migrated data, identifying gaps, and completing manual configurations as required. 
• Provide guidance on best practices for rate plan mapping, policy assignment, and inventory categorization. 
• Troubleshoot issues and escalate system or process barriers as needed. 

Digital Learning Path: 

• Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their particular roles.

Workshop Facilitation & Training:

• Lead interactive revenue management workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges 
• Deliver engaging, hands-on training sessions covering ACRS configuration, data migration, rate plan setup, inventory management, and policy validation. 
• Guide participants through practical exercises, knowledge checks, and system demonstrations to ensure comprehension and readiness.  
• Adapt facilitation style to accommodate diverse learning needs and property types.

Property Support: 

• Act as the SME for property Revenue Management teams, providing timely responses to property questions and triaging challenges raised by properties.

Deployment Support:

• Work closely with Implementation Managers (IMs) during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases.
• Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly.
• Continuing supporting IMs and discipline teams throughout the Stabilization phase, helping properties adapt to new business processes and tools.

Stakeholder Engagement & Change Management:

• Act as a trusted advisor to property revenue teams and deployment teams.
• Communicate complex system concepts in clear, actionable terms.
• Collaboration across other SMEs (including Operations, Reservations, Group, Sales, Events, Finance, and IT) is essential.
• Gather feedback from early adopters and share insights on improving future workshops and deployment processes.
• Foster a collaborative, supportive learning environment.

Materials & Continuous Improvement:

• Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.  
• Stay current on ACRS and One Yield Evolution enhancements, revenue management trends, and training methodologies.
• Contribute to the development of new learning content and process documentation.

Other:

• Perform other duties as needed.

CANDIDATE PROFILE

Technical & Functional Expertise

• Deep understanding of Marriott’s current reservations and revenue management systems and processes, Marriott Bonvoy Loyalty Program, reservations system and processes, including EMPOWER ResApp. 
• Deep knowledge of current Opera PMS, Sales & Catering (including CI/TY and SFAWeb/GPO).
• Ability to quickly learn and build expertise in the new systems and processes that create the entire end-to-end experience for Revenue Management associates, including ACRS, One Yield Evolution, Opera Cloud PMS and OSEM. 
• Ability to interpret commercial and operational requirements and translate them into system workflows.

Operational & Business Acumen

• Strong knowledge of revenue management, sales, events, catering, rooms operations and commercial processes within hotels.

Change Leadership & Stakeholder Engagement

• Ability to support hotels and commercial teams through complex system and process changes.
• Skilled in training, stakeholder communication, and change enablement strategies.
• Strong influencing skills with ability to align cross functional teams across disciplines.

Problem‑Solving & Decision‑Making

• Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
• Comfortable operating in fast paced, ambiguous environments.
• Strong judgment to prioritize effectively and manage competing demands.

Collaboration & Cross‑Functional Partnership

• Ability to build strong relationships with continent discipline teams and hotel teams. 
• Collaborative mindset focused on shared outcomes and continuous improvement.

Communication & Facilitation

• Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
• Ability to simplify complex concepts and provide clear direction during implementation and support phases.
• Confident facilitator of workshops, discussions, and rapid problem-solving sessions.

Adaptability & Resilience

• Effective in dynamic deployment environments with competing priorities.
• Resilient under pressure, maintaining a positive, proactive approach.
• Strong sense of ownership and drive for operational excellence.

REQUIRED QUALIFICATIONS

• 7+ years of progressive experience in revenue management, with at least 3 years in a leadership or SME role.
• Demonstrated experience designing and delivering training or workshops to adult learners.
• Deep knowledge of existing CRS, RMS, PMS, S&C, and other operational systems.
• Strong analytical, organizational, and communication skills.
• Ability to travel as needed for workshop delivery.

Preferred Skills & Attributes

• Experience with large-scale system deployments or property conversions.
• Experience in adult learning, instructional design, or facilitation.
• Change management or project management credentials.
• Collaborative, adaptable, and solutions-oriented mindset.

Tools & Resources Used

• MARSHA/ACRS
• One Yield/One Yield Evolution
• Opera PMS v5.6/Opera Cloud PMS
• CI/TY / SFAWeb/GPO / Opera S&C
• EMPOWER ResApp
• JIRA
• ServiceNow/Power of M ticketing for configuration support
• Product Catalog
• Land-It task management systems
• Workshop facilitation materials (slide decks, participant guides, activity sheets)

Responsible for overseeing the daily operations of a restaurant. Their duties include hiring and training restaurant staff based on company policies, supervising all areas of the restaurant to monitor activities and handle problems that arise and managing all areas of staffing, including scheduling employees.