Total 652 contract manager job vacancies in Customer Service category in Indonesia

oin us in our mission to transform the healthcare landscape in Singapore! We - the NUHS@Home team - are a dynamic new home hospital service looking for passionate and innovative administrative staff to co-create with us. 

The Assistant Manager/ Senior Assistant Manager for NUHS@Home will play a crucial role in supporting services planning, optimizing the operational workflow and providing administrative support for procurement of essential supplies. You will also be required to support the Department’s initiatives to generate publicity and leveraging social media platforms.

Job Responsibilities

 Clinical Service Development

• Manage all aspects of clinical service(s):Work closely with other departments to ensure a holistic service delivery that generates positive experience for patients along the continuum of care.Conduct proper planning of new clinical service(s) where assigned, which includes providing projections on workload, identifying resources required and getting the necessary approvals to secure these resources, and manage key project timelines to deliver the project(s) on a timely basis and within budget.Secure budget and monitor utilization as well as manage procurement of equipment and consumables to support the operation of the clinic / ward.

Clinical Initiative Support

• Support any Departmental-wide initiatives that impact clinical areas.
• Coordinate with internal i.e. legal, comms & external partners on initiative expansion.

Other Adhoc Tasks 

• Successful execution of other matters as and when assigned by RO and HOD.

Requirements

• Bachelor’s degree in business, healthcare, or a related field
• Strong communication, interpersonal, and planning skills, with the ability to build relationships with diverse stakeholders.
• Proven ability to work effectively in a fast-paced environment, managing and prioritizing multiple tasks.
• Excellent teamwork skills combined with the ability to work independently when required.
• Positive work attitude and adaptability to changing situations.
• Strong organizational and problem-solving skills, with keen attention to detail.
• Preferably 1 year of experience in project management, operations, or a related field, ideally in healthcare. However, prior experience in a hospital setting is not mandatory but may be advantageous.
• Familiarity with project management methodologies and tools (e.g., Gantt charts, project management software) is a plus.
• Proficient in Microsoft Office

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

Job Summary:

Singapore Discovery Centre is seeking a Manager to oversee the building’s infrastructure, ensuring it remains safe, efficient, and well-maintained to support the smooth operation of the Centre. As the backbone of the facility, this role oversees all M&E, civil, and building systems, providing a stable foundation for all other services to function effectively. This leadership position drives internal teams and contractors to uphold system performance and safety standards, while also spearheading the transition to Integrated Facilities Management and Building Information Modelling (BIM) / Digital Twin.

Key Responsibilities:

1.      Strategic & Operational Leadership

• Lead and manage all hard services, including M&E, ACMV, plumbing, fire protection, civil, and infrastructure systems.

• Develop and implement long-term maintenance and capital upgrade strategies to progressively uplift ageing infrastructure.

• Ensure operational continuity via robust preventive and corrective maintenance plans tailored for older building systems with full compliance to statutory codes, fire safety, and engineering best practices.

• Establish and enforce operational protocols that enhance reliability, safety, and readiness of all core engineering systems.

2.      Technical Oversight

• Lead adoption of Building Information Modelling (BIM) and digital asset tools to streamline maintenance planning and system integration.

• Oversee statutory inspections, testing, and audits (e.g., fire safety, structural), and ensure timely submission of compliance reports.

• Monitor and verify timely execution of maintenance works, cyclical repairs, and ad hoc projects according to the approved maintenance plan.

• Lead the response for emergency repairs and system breakdowns, providing hands-on technical guidance where necessary.

3.      Contractor Management & Facilities Maintenance

• Supervise internal operational teams to focus on managing systems safely and efficiently including managing vendor performance, SLAs, and service contracts while transiting to Integrated Facilities Management operation.

• Prepare and procure term service contracts to provide maintenance or repair works during this transition phase.

• Monitor and track asset performance, maintenance efficiency, providing engineering insights to drive business case proposals for CAPEX upgrades or system replacements.

4.      Innovation & Sustainability

• Drive progressive upgrading of outdated systems through adoption of smart building solutions, IoT-based monitoring, and automation.

• Lead initiatives to enhance energy efficiency, water usage, and system resilience, aligning operations with sustainability targets.

• Stay current with industry trends to integrate future-ready engineering solutions and improve long-term asset performance.

5.      Safety, Emergency & Incident Management

• Lead the development and implementation of emergency response protocols and business continuity plans for all assets and systems.

• Oversee safety across front-of-house public areas, back-of-house operations, and contractor work zones.

• Coordinate closely with internal operational units during incidents, drills, and evacuation exercises.

• Conduct regular safety briefings, site inspections, and onboarding inductions for all personnel, including part-timers and interns.

• Represent the SDC team on Workplace Safety and Health (WSH) committee and manage CERT training requirements and compliance.

• Ensure timely submission and adherence to risk assessments, oversee Permit-to-Work (PTW) processes, and lead incident investigations where necessary. Continuously review and improve emergency response capabilities based on incident learnings and evolving risks.

6.      Budgeting and Reporting

• Prepare and manage annual budgets for Centre operations and capital improvements.

• Monitor KPIs and present quarterly reports on system failures.

• Lead root cause analyses for identified failures and perform necessary recovery.
  

Qualifications & Experience:

• Bachelor’s Degree in Mechanical Engineering or equivalent.

• Minimum 8 years of relevant work experience in managing commercial, hospitality, attraction or mixed building developments.

• Minimum 3 years in managerial role managing hard services.

• Certified as Fire Safety Manager or Senior Fire Safety Manager and in practice for similar building capacity. Candidate will be registered as the building FSM to carry out the duties of FSM.

• Strong working knowledge of statutory codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety – such as smart building, green building practice, and energy management framework.

• Strong working knowledge of BIM, CMMS platform, digital asset management, smart building systems.

• Lead in crisis management planning, building audits, fire drills, and emergency protocols.

• Familiar with government procurement system and contract management

• Resilient to project complexities, demands, ensuring that all strategic and tactical objectives are met and fulfilled.

• Certified as Green Mark Facilities Manager, LEW Grade 7 / 8 / 9 will be considered favourably.

• Relevant experiences and digital transformation to BIM with IoT integration, BAS integration, smart building systems strongly preferred.

Preferred Attributes:

• Resourceful, self-motivated, and results driven.

• Strategic thinker with operational agility and a continuous improvement mindset.

• Demonstrated ability to manage cross-functional teams and large-scale projects with excellent leadership, interpersonal and communication skills.

Working Hours: 

• Comfortable working on rostered weekends and public holidays (as Duty Manager for the Centre) with approximately, 4 – 6 shifts/month with 1-2 shifts/week which may fall on weekends and/or public holidays (OIL will be given).

• Able to work beyond normal office working hours for troubleshooting and/or maintenance (when necessary).

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services 

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

Seeking an experienced Assistant Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems. The Service Delivery Manager is responsible for ensuring the efficient operation, maintenance, and continuous improvement of IT systems and services. This role involves managing service delivery teams, overseeing vendors, ensuring compliance with SLAs, and maintaining high standards of system reliability and security.

Be Part of Our Succes

Team Leadership & Management

• Lead, mentor, and motivate a team of at least 5 members (Level 1 and Level 2 support).
• Foster a collaborative and high-performance work environment.

Service Operations & Maintenance 

• Oversee day-to-day IT system operations and ensure compliance with security and safety standards.
• Develop and manage preventive maintenance programs.
• Coordinate and manage maintenance schedules, change requests, service requests, and repairs.

Asset & Documentation Management 

• Track and manage IT assets effectively.
• Maintain accurate documentation and records to support compliance and audit requirements.
• Prepare and deliver reports such as incident reports, maintenance reports, and other O&M documentation.

Vendor & Sub-Contractor Management 

• Collaborate with external service providers and contractors as needed.
• Negotiate contracts and manage vendor relationships.
• Ensure subcontractor performance meets contractual obligations.

Service Level & Performance Monitoring 

• Monitor and maintain Service Level Agreements (SLAs).
• Implement performance improvement initiatives where necessary.

Financial Management 

• Manage budgets and ensure cost control for service delivery operations.

Customer Engagement 

• Act as the primary point of contact for customers regarding service delivery matters.
• Ensure timely communication and resolution of issues.

Qualities We Value

• Minimum 3–4 years of experience in IT System Operation & Maintenance (O&M) roles.
• Strong knowledge of maintenance best practices and IT service management.
• Good understanding and practical application of ITIL framework.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in both written and spoken English.
• Effective communication and stakeholder management skills.
• Proactive, self-driven, and able to work independently.
• Ability to manage multiple priorities under pressure.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Responsibilities

Service Operations & Delivery

• Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.

• Ensure system availability, operational stability, and compliance with

SLA/KPI requirements.

• Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.

• Lead operational reviews and service governance meetings with customers.

Incident Management & Investigation

• Lead major incident handling, troubleshooting coordination, and service recovery activities.

• Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented.

• Coordinate with technical teams for incident investigation, log analysis, and escalation management.

• Track incident trends and recommend improvement actions to reduce recurring issues.

Customer Management

• Act as the primary customer-facing representative for operational and service-related matters.

• Provide timely updates, incident communication, and operational reporting to customers.

• Build strong customer relationships and maintain customer confidence during critical situations.

• Support customer discussions on operational improvements, risk management, and service enhancement initiatives.

Reporting & Governance

• Prepare operational reports, SLA/KPI reports, incident summaries, and management presentations.

• Conduct regular service review meetings with customers and internal stakeholders.

• Ensure proper documentation of incidents, operational procedures, and escalation processes.

• Maintain audit readiness and operational compliance documentation.

Continuous Improvement

• Identify operational gaps and recommend process improvements.

• Drive automation, monitoring enhancement, and operational efficiency initiatives.

• Support system upgrades, patching activities , and operational readiness activities.

Requirements

• Degree in Information Technology, Computer Science, Engineering, or related field.

• Minimum 5–8 years of experience in Service Delivery, Operations

• Management, or Technical Support environments.

• Experience managing mission-critical systems or large-scale enterprise platforms.

• Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.

• Strong experience in incident management, problem management, and customer handling.

• Experience in biometric systems, border control systems, security systems, or government projects is an advantage.

• Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

• Strong analytical, troubleshooting, and coordination skills.

• Excellent communication and stakeholder management skills.

• Able to work under pressure and manage critical incidents effectively.

Licence no: 12C6060

Customer Management AVP (6 Months Contract) Up $7K

Work Location: Raffles Place

Working Hours: 9AM to 6PM

Job Purpose

You will support and drive the design and execution of customer lifecycle strategies to maximise customer value, retention and engagement. Leverage data and insights to implement targeted initiatives across acquisition, engagement, onboarding journeys, cross-sell/upsell, and retention journeys.

The Job

• Lifecycle Strategy Execution

• Execute customer lifecycle initiatives across onboarding, engagement, retention and re-purchase journeys

• Drive campaigns and initiatives to improve customer lifetime value, cross-sell/upsell, and policy holdings per customer

• Design targeted segmentation and personalised engagement strategies across agent-assisted and digital channels

• Collaborate with distribution, product, digital and analytics team to deliver aligned customer initiatives

Customer Analytics & Insights Application

• Analyse and translate customer and campaign data to generate insights and actionable recommendations

• Monitor KPIs (retention, cross-sell rate, CLM, Policy holdings per customer, BOS) and provide regular performance updates

Leads and Opportunities Management

• Develop end-to-end framework for leads and opportunities assignment and tracking.

• Oversee end-to-end leads and opportunities management, governance, stakeholders alignment, and continuous optimization to improve leads quality, turnaround time, and conversion performance.

Our Requirements

• A Degree holder with 8 years of relevant experience in digital marketing, automation, process improvement

• Strong business acumen, good collaboration skills and an effective team player

• Ability to bring together and work across functional teams

• Strong analytical skills

• Results orientated

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Service Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days, Monday – Friday (8am – 5pm)
• Salary Package: Basic Salary
• Duration: 6-Months Contract

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• At least 1-year of experience in Customer Service or Sales Support.
• Excellent communication skills.
• Competent with MS Office and computer skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• 5days/week and from 9am-2pm (30 mins lunch break)

• Administrative and customer service:  Front desk and managing initial interactions with visitors and callers (Liaising with the Office Manager/Executive Assistant); greeting /welcoming guests, answering phones, directing inquiries, and handling mail; additionally to support administrative tasks and maintain the reception area

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

• Provide professional customer service by contacting customers to arrange appointments and handle enquiries

• Maintain and update records in spreadsheets and databases, including schedules and service activities

• Coordinate deployment of teams or contractors based on operational requirements and latest updates

• Work closely with internal teams and stakeholders to resolve issues and ensure timely service delivery

• Communicate effectively with customers and stakeholders to ensure smooth coordination and satisfactory outcomes

• Improve and maintain tracking systems and databases for better accuracy, reporting, and efficiency

• Generate operational reports for management and stakeholders

• Perform administrative and ad-hoc duties as assigned• Provide professional customer service by contacting customers to arrange appointments and handle enquiries

• Maintain and update records in spreadsheets and databases, including schedules and service activities

• Coordinate deployment of teams or contractors based on operational requirements and latest updates

• Work closely with internal teams and stakeholders to resolve issues and ensure timely service delivery

• Communicate effectively with customers and stakeholders to ensure smooth coordination and satisfactory outcomes

• Improve and maintain tracking systems and databases for better accuracy, reporting, and efficiency

• Generate operational reports for management and stakeholders

• Perform administrative and ad-hoc duties as assigned

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

• 
  Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
  
  EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

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• 5days/week and from 9am-2pm (30 mins lunch break)

• Administrative and customer service:  Front desk and managing initial interactions with visitors and callers (Liaising with the Office Manager/Executive Assistant); greeting /welcoming guests, answering phones, directing inquiries, and handling mail; additionally to support administrative tasks and maintain the reception area

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

We are hiring a hands-on Centre Manager for a growing student care centre in Katong.

This role is responsible for overseeing daily centre operations, managing a small teaching team, building strong trust with parents, and ensuring programmes are delivered with consistency and care. The centre places strong emphasis not only on student care, but also on children’s thinking, emotional growth, creativity, expression, and confidence.

This role is suitable for someone with real student care or education operations experience who is comfortable working in a growing centre environment and taking ownership of both people and process.

Key Responsibilities:
• Oversee the day-to-day operations of the student care centre
• Ensure smooth running of daily schedules, student supervision, dismissal flow, and centre routines
• Lead, manage, and mentor a small teaching team
• Support a positive, professional, and child-centred team culture
• Act as a key point of contact for parents and handle feedback or concerns professionally
• Ensure programmes and daily activities are carried out consistently and in line with the centre’s philosophy
• Support student wellbeing, emotional safety, and positive behaviour management
• Conduct centre tours for prospective families and support enrolment conversations where needed
• Assist with staffing support, including onboarding and team development
• Step in to support class coverage when required during this early-stage phase
• Work closely with management to maintain quality standards and strengthen overall centre execution

Requirements:
• At least 3 to 5 years of relevant experience in student care, education, childcare, or a related setting
• Prior leadership, supervisory, or team management experience
• Strong parent communication and relationship management skills
• Confident handling of student behaviour and sensitive situations with maturity and sound judgement
• Organised, dependable, and execution-focused
• Able to lead a small team while remaining hands-on operationally
• Comfortable working in a growing centre environment where processes may still be developing
• Warm, grounded, and professional in working with children, parents, and colleagues

Preferred Qualifications:
• Diploma or Degree in Education, Early Childhood, Child Development, Psychology, or a related field
• Experience in a student care centre, boutique education setting, or premium enrichment environment
• Familiarity with programme-based, inquiry-based, or whole-child learning approaches

Working Hours:
• School term: Monday to Friday, 11:00am to 7:00pm
• School holidays: Monday to Friday, staggered 8-hour shifts within 7:00am to 7:00pm

Benefits:
• Annual leave: 12 days in the first year, increasing with service up to 15 days
• Medical allowance
• Work Injury Compensation Insurance (WICA)
• Year-end bonus or profit-sharing, subject to company policy

How To Apply

Interested applicants may apply with an updated resume.

Only shortlisted candidates will be contacted.

This recruitment is handled by First Konnection Pte. Ltd.

Please note that First Konnection is the appointed recruitment agency for this role.

The successful candidate will be employed directly by our client and will be under the client’s payroll.

First Konnection is not the employer for this position.

EA Licence No.: 22C1307

EA Personnel: Ben Chang

EA Personnel Registration No.: R23111820

Responsibilities:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)