Total 2,244 job vacancies in Upper Coomera

Scope:

• Provide supervision services for all Architectural works to ensure that contractors complies with contract/authorities'/agencies' requirements

• Oversee the Architectural team and personnel

• Provide all necessary endorsement

• Review all drawings and specifications and highlight any discrepancies, non-workable and/or missing details to OIC and the QP(D)s and QP(S)

• Review and comment on all construction method statements, risk assessmentsfor works, workplans, design for safety (DfS) workshop and SOP proposals

• Provide all relevant endorsements required by authorities/agencies/client

• Assist QPD for application of TOP and CSC

• Prepare site supervision plan and supervise all works directed by OIC

• Monitor project progress to ensure timely completion and prepare necessary site progress and status report for update to client

• Adhere to regulations and requirements of all stakeholders for any supervision work while ensuring proper supervision

• Monitor contractors' safety performance and participate actively in site safety management

• Conduct roving safety inspections, emergency & incident response and facts finding

• Report any accident/incident/near miss on site

Requirements

• Minimum 8 years of experience , of which at least 5 years in major construction works in buildings, architectural and fitting out works
• possess degree recognised by BOA
• Conversant with statutory code and requirements for site supervision, quality control procedures, construction administration and submission of progress report
• Strong leadership skills
• Familiar with all procedures in the Workplace Safety & Health Manual
• 5.5 work week (44 hours/week)

Job Summary

We are seeking a Lead / Senior Cybersecurity Governance Specialist to join the CISO Office, responsible for shaping and driving enterprise-wide cybersecurity governance, risk management, and security architecture standards across a large, complex organisation.

Mandatory Skill-set

• 10–12 years of experience in Cybersecurity GRC, Information Security Risk Management, or Security Architecture, with exposure to large, complex enterprise environments;
• Proven ability to manage cybersecurity risks across enterprise IT, cloud platforms, and large-scale digital systems;
• Must have strong knowledge of security governance frameworks, including Singapore Government policies (e.g., IM on IT Management), NIST, and ISO 27001;
• Must have strong expertise in risk assessment methodologies (e.g., TVRA) and translating technical vulnerabilities into business risk;
• Deep understanding of Zero Trust Architecture (ZTA) and modern cybersecurity technologies such as Firewalls, EDR, IAM, SIEM, CSPM, CWPP, CASB, and secrets management;
• Ability to map defensive controls to the MITRE ATT&CK framework, with solid understanding of offensive security concepts and threat actor TTPs;
• Excellent stakeholder management, communication, and presentation skills, with the ability to influence senior leadership;
• Strong analytical and critical thinking skills to identify systemic security issues and drive continuous improvement.

Desired Skill-set

• Exposure to Operational Technology (OT) and Industrial Control Systems (ICS) security environments;
• Hands-on experience with manual and automated security testing and assessment tools;
• Professional cybersecurity certifications such as CISM, CRISC, CISSP, OSWE, with OSCP as a good-to-have;
• Experience working within large-scale government, regulated, or critical infrastructure environments;
• Familiarity with advanced threat intelligence, attack simulation, and adversary emulation concepts.

Responsibilities

• Establish and maintain organisation-wide cybersecurity risk registers as living artefacts reflecting real-time threats and project risks;
• Lead and facilitate risk discussions with senior management, CIOs, and agency leaders, translating technical risks into business and operational impact;
• Develop and implement consistent risk analysis frameworks that enable informed risk-taking and innovation;
• Embed cybersecurity risk management across the full system lifecycle, from design to deployment and operations;
• Define and govern unified Threat Risk Assessment (TRA) standards across cloud, web applications, and OT/ICS environments;
• Establish SOPs for Crown Jewel identification, critical information asset classification, and comprehensive threat modelling;
• Standardise and govern security controls to ensure technical effectiveness beyond baseline compliance;
• Lead the development and execution of a Zero Trust Architecture (ZTA) roadmap, including identity-based security and micro-segmentation;
• Provide security architecture and GRC advisory for high-impact and critical digital systems;
• Evaluate and govern security technologies to ensure continued effectiveness against evolving threats;
• Establish and manage third-party and software supply chain risk management frameworks;
• Define standards to assess vendor cyber resilience and manage risks from open-source and third-party dependencies;
• Drive continuous audit readiness, oversee closure of audit findings, and ensure root-cause remediation;
• Analyse audit trends to identify systemic security weaknesses and implement proactive improvements;
• Partner with CIOs, CISOs, and project owners to build a proactive, risk-informed security culture;
• Track evolving threat actor TTPs and emerging technologies, periodically reviewing the effectiveness of security controls.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Perform all roles and responsibilities required of site supervisors under BCA
• Supervise timely execution of the works and maintain quality control and ensure that works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• Check all drawings and specifications to ensure that works are carried out in accordance with approved plans for discrepancies and report to OIC
• check on quality of works, materials and samples delivered to site, take measures to rectify any non-compliance and report to OIC on any materials not conforming to specifications
• prepare defect lists, monitor progress of rectification works and ensure all defects are satisfactorily rectified
• Supervise works to comply with statutory requirements and specifications
• Ensure that structural elements or critical works are being carried out in accordance with approved plans
• Attend site, progress, variation, QAQC and coordination meetings and to keep proper minutes of these meetings
• Help resolve main contractors' queries and coordinate the works with other contractors
• Inspect and assist with handing/taking over of completed works by other contracts
• Ensure that proper and updated records of all works are kept
• Carry out coordination of all building and M&E Services
• Working with the safety team, ensure that safety on site maintains at a maximum level
• Any other adhoc duties

Criteria

• RTO-M&E shall possess a Diploma in Mechanical or Electrical Engineering from a Polytechnic or equivalent;
• Min 5 years of relevant experience as RTO (M&E), of which at least 2 years shall be involved in the supervision of airfield systems, utilities, fuel hydrant, building services, and security systems;
• Shift work, including night shift.
• Have a valid 2026 RTO Certification accredited by IES

#01

Possess Diploma/ Degree in Civil/ Construction Technology

Supervise building construction works

Familiar with steel structure fabrication and erection

Familiar with construction site WSH rules and regulation

Able to communicate simple english

Possess Building Construction Supervisor Safety (BCSS) certificate is an advantage

Class 3 driving license will be an added advantage

Work at height supervisor (WAH) certificate preferred

Scissors lift/ boom lift certificate an advantage

Job Description & Requirements:

• Control incoming and outgoing project records in accordance with established procedures
• Duplicate and distribute documents
• Facilitate timely document review, approval and documentation in an effective and efficient manner
• Control all aspects of documentation throughout project's life cycle including:
• Catalogue, post, distribute, track and compile hard and softcopy documents at all project stages
• Assist project team by coordinating document status and distribution
• Audit documents to ensure that project files are current and all stakeholders are adopting the prescribed documentation protocol
• Ensure Project Documental Control policies and procedures to assist in maintaining a current and organized project document management system
• Provide support for change control and document control processes for the project
• Track all documents correspondences and transactions
• file and archive documentation to facilitate easy retrieval
• Assist completion of requests, searches and queries
• Prepare and handover all final as-built documentation

Criteria:

• Minimum O levels certificate or equivalent
• at least 5 years of relevant working experience in registry and document management
• Good document control skills; knowledge on ISO 9001 standards will be preferred
• Good working knowledge of MS Office and adept at spreadsheets and file management systems
• Prior experience with Project Information Management and Electronic Document Management Systems (EDMS)
• Working hours: Monday - Friday, 8:30am - 6pm

Our office looking for an office assistant with min 5 years of relevant experience.

Jobs and the duties:

• Office administration support
• Handle emails and phone calls
• Filing and document management
• Data entry and record keeping
• Schedule appointments and meetings
• Prepare reports and correspondence
• Coordinate office operations
• Support HR and accounts tasks
• Customer service assistance
• Maintain office supplies and inventory etc.

Preferred competencies and qualifications

• Previous experience in office administration, data entry, or related roles to support operational efficiency
• Proficiency in Microsoft Office (Word and Excel)
• High attention to detail to ensure accuracy in handling numbers and inventory data
• Excellent written and verbal communication skills to maintain professional correspondence
• Positive, team-oriented mindset with the ability to multitask effectively in a fast-paced environment

The Senior Associate is responsible for supporting the operational, administrative, and financial functions of SORC to ensure the effective and timely delivery of departmental projects. This role focuses on maintaining high standards in image and dataset management through structured quality reviews, basic annotation and data extraction, and systematic consolidation of project information to ensure accuracy, consistency, and accessibility.

Job Responsibilities:

• Secretariat and Administrative Support: coordination and facilitation of meetings, preparation and documentation of minutes and follow-up on action items, manage documentation, filing systems, and departmental records

• Operational Support: perform image quality reviews, basic annotation, and data extraction to ensure accuracy and consistency, consolidate and manage project datasets and organise records, tracking SOP adherence, and ensuring audit readiness

• Financial, Procurement and Contractual Support: support financial processes including invoicing, expense tracking, and budget submission preparation, assist in procurement activities and ensure proper documentation and compliance with policies, maintain contract documentation and filing

• Stakeholder Management: liaise with internal and external stakeholders to support project and operational requirements, facilitate smooth communication and coordination across teams.

• Other job duties that may assigned by the team or supervisors.

*On-the-job training will be provided, and the candidate must be willing to travel to our Main Centre at Outram Park for training or work purposes when required

Job Requirements:

• Minimum Diploma level holder, fresh Diploma graduate are welcome to apply

• Preferably in Business Studies or Business Management field

• Intermediate computer skills, familiar with use of computers and proficient in Microsoft Office applications

• 1 year working experience in Business or Healthcare administration is preferred

• Good organisational and documentation capabilities

• Good communication and stakeholder engagement skills

Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

Mandatory Skill-set

• Degree in Information Technology, Information Systems or Computer Science;
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture; 
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards; 
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities; 
• Maintain accurate IT asset tracking, documentation, and audit-ready records; 
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality; 
• Monitor SLAs and service performance, driving continuous improvement initiatives; 
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Why join us?

• 5-day work week (Mon - Fri, 8am to 5:30pm or 8.30am to 6pm)
• KPI incentives
• Training provided

What is your mission?

• Provide excellent support experience to customers via relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• GCE 'A' Level/Diploma/Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast-paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Additional information

• This position will be in a call centre environment
• Mobile phones/recording devices to be kept in a personal locker when on the call floor

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level/ Diploma in any field.
• At least two (2) years of relevant working experience in handling contact centre cases in a call centre or service industry environment.
• Good knowledge of MS Excel and PowerPoint with knowledge on basic reports preparation.
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Knowledge of Quality terms, tools, and methodologies.
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future —starting with yours.

Top reasons to work here:

• Attractive remuneration great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Management of Data Protection complaints through facilitation, mediation and referral for investigation
• Collaborate with internal and external stakeholders to ensure all cases recommended for facilitation and mediation are closed
• Perform the initial review on complaints related to illicit activities or out of Do Not Call (DNC) scope and assign the cases for referral to the relevant authorities
• Management of public queries (both individuals and organisations) on DNC Registry and Data Protection ensuring that responses are accurate and meeting the stipulated service level agreement
• Perform the preliminary case review and assignment of Do-Not-Call (DNC) complaints
• Manage the complainants on further feedback related to cases out of DNC scope

Who is TDCX?

Singapore-basedTDCX is a global business process outsourcing (BPO) leader, offering advancedcustomer experience (CX) solutions, sales and digital marketing services, andcontent moderation. It caters to industries such as digital advertising, socialmedia, e-commerce, fintech, gaming, healthtech, media, technology, and travel& hospitality.

TDCX’ssmart, scalable approach—driven by innovation and operationalprecision—positions it as a key partner for companies targeting tangibleoutcomes. With more than 20,000 employees across 37 locations worldwide, TDCXdelivers robust coverage across Asia, Europe, and the U.S.

Visitwww.tdcx.com for more info.

Responsibilities :

• Conduct daily toolbox meeting
• Ensure compliance with all legal and regulatory requirements
• Conduct safety inspections and ensure that any unsafe act or condition is rectified
• Enforce and promote safety rules and regulations at workplace
• Maintain, update and retain relevant records and certificates as required under the regulations required by the regulatory authorities.

Requirements :

• Qualified WSH Co-ordinator under MOM and relevant safety certificates from approved institutions
• Minimum 2 years of relevant experience in Workplace Safety & Health in the construction industry preferred.

SPACElogicis a young & dynamic organisation that specialises in interiors, permanentexhibits & displays, signage & environmental graphics and event &exhibition projects. Our key clients include Maybank, DBS, UOB, RestaurantBrands International, Mandai Bird Paradise, ArtScience Museum,Singapore Art Museum, National Gallery Singapore, Science Centre Singapore, andmore!

We are looking for a committed and competent professionalwho can work independently to join us for the following position.

Contracts Manager

Responsibilities:

• Review tender contract requirements
• Prepare tender bidding responses, cost spreadsheets and profitability analysis
• Work closely with Project Managers to lead end-to-end tender processes, from strategy formulation to final submission
• Drive tender strategy development to ensure submissions are commercially robust, competitive, and aligned with the company’s positioning and long-term vision
• Lead continuous improvement initiatives to enhance tender processes, standardisation, and win probability (hit rate)
• Lead and guide the Project QS team on contractual claims to protect commercial interest and ensure healthy cash flow
• Develop and maintain standard contracts aligned with corporate objectives
• Review all contract terms to ensure compliance with legal, regulatory, and company policies
• Manage contract execution, modifications, and audits
• Analyse contractual risks and lead negotiations including addendums and variations
• Provide expertise on cost, contractual issues, procurement strategies, and dispute resolution
• Build strong rapport with colleagues across departments.
• Oversee training, development, and performance appraisal for the Contracts team.
• Lead efforts to improve tender hit rates, productivity, and work processes.
• Conduct briefings and ensure project scope clarity across team members.
• Ensure proper documentation and file management of all project records.

Exhibition / Thematic ProjectResponsibilities

• Prepare cost estimates for exhibition fabrication, showcases, graphics, scenic works and interactive installations
• Coordinate with design and production teams to evaluate fabrication methods and materials
• Source quotations from specialist vendors including AV, lighting, graphics and multimedia suppliers
• Monitor fabrication and installation costs for temporary or permanent exhibitions

Requirements:

• Diploma or Degree in Quantity Surveying, Building or Civil Engineering
• 7–9 years of relevant experience in contract management, preferably in interior fit‑out or exhibitions.
• Good interpersonal & leadership qualities
• Experience in events/exhibitions/museum/gallery/thematic works projects will be of massive advantage 
• Good communication & writing skills
• Independent, positive attitude, strong sense of responsibility

Skills:

• Proficient in all Microsoft Office application
• Proficient in PlanSwift, Adobe Acrobat
• Proficient in BIM (Bonus)
• Strong interpersonal, communication and copywriting
• Conflict-management and problem-solving abilities
• Interest in the interior / exhibition industry (Bonus)

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Key Responsibilities:

• Review assigned case recordings monthly.
• Identify and flag any concerning, high-risk, or non-compliant case recordings in accordance with organisational guidelines.
• Highlight patterns or recurring issues observed across cases, where relevant.
• Document and report flagged cases clearly and concisely to the designated supervisor/manager.
• Maintain confidentiality and professionalism when handling all case information.

Scope of Work:

• The role primarily involves reviewing written case recordings rather than direct casework.
• Focus is on quality assurance and early identification of potential concerns.

Competencies / Requirements:

• Strong attention to detail.
• Ability to assess case documentation critically and objectively.
• Basic understanding of case management principles (preferred).
• Good written communication skills for reporting findings.
• High level of integrity and confidentiality.

Minimum Diploma in any field

This role will support the five Family Service Centres (FSCs) within THKMC in conducting case audits to ensure compliance and quality standards. Travelling between centres wil be required.

This role is a senior level position in the Custody business reporting to Core Product Head/Global Custody and will be responsible for managing overall core product offering. The role will entail setting and execution of strategy, budgetary management, global oversight of Custody Product Program, Product enhancements and Pricing management etc.

This role will also involve close partnership with other products in Investor Services i.e. Fund Administration, FX & Agency Securities lending to provide seamless integration of Global Custody offering with these partner businesses.

Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life cycles in coordination with the broader Product Management team. The candidate will be responsible for driving key product priorities including product strategy, financials, innovation, controls & governance and talent. The individual works closely with partners across the globe including Coverage teams, country Investor Services heads, Operations and Technology to jointly achieve key goals of the business.

What you’ll do

Own and execute the go-forward vision and strategy for Global Custody (both traditional and new asset classes) working closely with key global stakeholders. Key focus areas include processing risk reduction, improving the client experience, driving efficiency gains including via adoption and leveraging Artificial Intelligence models and commercial growth.

• Establish an optimized Global Custody Operating Model across various hubs, partnering with various stakeholders including operations and technology to deliver a globally consistent service delivery and best-in-class cutoffs across markets – with a particular focus on global clients.

• Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each product

• Lead innovation (including in the space of Digital Assets and leveraging cutting edge technology like AI) by working with external partners/alliances to develop products, manage ongoing relationships, exercise control over resources, policy formation, and planning, and prepare agreements

• Drive Commercialization to deliver financial results and build shareholder value

• Supervise day-to-day product management for core products in Global Custody such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results

• Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve status as a partner to Citi clients - seeking to capitalize on the existing strengths of our custody business and proprietary branch network.

• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create advanced set of solutions

• Direct and oversee aspects of program life cycle management including market demands, technology trends, and the competitive field

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you

• Experience of working in a Global Custody role within a regulated Financial Services company, ideally in Investor Services domain. Some expertise in Credit Risk and liquidity usage would be helpful but not essential.

• Demonstrated ability to lead change, with a balanced risk management mindset, across Product, Operations, Technology and Client partner groups.

• Strong collaboration skills and ability to work closely with stakeholders in the business. 

• Demonstrated problem-solving and decision-making skills without direct management oversight to deliver business results

• Exposure to Artificial Intelligence models and demonstrated ability of adapt to newer technologies and leveraging them to improve productivity and quality of output

• Self-starter, with an intellectual curiosity for how Financial Services works.

• Excellent communicator, written and verbal, with the gravitas to manage regulators, clients, boards as well as senior Citi management

• Comfortable navigating ambiguity, coming to terms with and bringing order to an at times fragmented technological, organizational and operational landscape.