Total 564 Manager technical engineer job vacancies in Hong Kong

Responsibilities

• Lead technical delivery for application technology refresh projects
• Set up and configure environments, working closely with infrastructure and cloud teams to ensure readiness for deployment
• Work with IT Security on checks (e.g. VAPT, hardening, monitoring)
• Manage vendors to ensure smooth delivery, deployment, and support
• Track progress, risks, and issues; provide updates to stakeholders
• Collaborate with application teams throughout the project lifecycle

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 3-5 years of IT experience in a similar role
• Good understanding and hands-on experience with application infrastructure (servers, networks, databases, and operating systems)
• Experience with Java EE, .NET, middleware, web servers, and SQL is preferred

ROLE OVERVIEW

We are seeking a Senior Technical Delivery Manager with deep equities technology expertise to lead complex, cross-functional delivery programmes across our client in Singapore. This is a high-autonomy, high-visibility role for a self-starter who can drive delivery from initiation through to go-live with minimal supervision, working across front-office trading systems, market data infrastructure, order management and cash management platforms.

You will serve as the primary technical delivery interface between Synechron, its clients, and third-party vendors — owning end-to-end programme governance, risk management, and stakeholder communication.

Job Responsibilities:

Technical Delivery Leadership

• Own end-to-end delivery of equities technology programmes across front office, market data, OMS and cash management workstreams.
• Define and manage delivery roadmaps, project plans, resource models and budget forecasts.
• Drive technical solution design reviews, architecture decisions and integration approach across distributed teams.
• Establish and enforce delivery governance frameworks, milestone tracking and quality gates.
• Lead programme status reporting to senior stakeholders and steering committees.

Equities Technology Domain

• Lead delivery of equities trading platforms including electronic trading, algorithmic execution and DMA infrastructure.
• Manage real-time market data integration — Bloomberg, Reuters/Refinitiv, exchange feeds — including price normalisation, latency management and feed monitoring.
• Oversee Order Management System (OMS) implementations and upgrades, including FIX connectivity, order routing, execution and allocation workflows.
• Deliver cash earmarking and pre-trade controls — ensuring funds availability checks, settlement obligation tracking and real-time position management are correctly implemented.
• Integration of cash earmarking with OMS pre-trade risk controls and post-trade settlement flows.
• Coordination with treasury and operations teams on settlement and nostro reconciliation.
• Manage integration layers between order management, market data, risk and back-office settlement systems.

Vendor & Third-Party Management

• Lead vendor selection, commercial negotiation and contract management for technology and data service providers.
• Manage ongoing vendor relationships — SLA oversight, escalation management and performance reviews.
• Coordinate delivery across multiple third-party vendors, system integrators and internal technology teams.
• Drive vendor accountability for deliverables, timelines and quality standards.

Project & Programme Management

• Build and maintain detailed project plans using standard methodologies(Agile, Waterfall or hybrid as appropriate).
• Identify, track and mitigate project risks, issues and dependencies with structured RAID log management.
• Manage resource planning and capacity across onshore (SG), nearshore and offshore (Mumbai) teams.
• Own financial tracking — budget vs actuals, change management and variance reporting.
• Drive sprint planning, backlog grooming and release management in Agile delivery environments.

Stakeholder Management

• Operate as primary client-facing delivery lead, building trusted senior-level relationships (CTO, COO, Heads of Trading Technology).
• Navigate complex, multi-stakeholder environments across front office, technology, operations and compliance.
• Prepare and present programme updates, steering committee packs and executive dashboards.
• Manage expectations proactively — communicate risks, delays and solutions with transparency.
• Influence without authority across matrix structures and geographically distributed teams.

Job Requirements:

• Minimum: 8–12+ years in technology delivery roles within capital markets /equities.
• Hands-on delivery experience across equities trading systems(electronic trading, DMA, algorithmic execution).
• Deep knowledge of real-time market data platforms — Bloomberg API, Refinitiv/Elektron, exchange direct feeds, price validation and latency management.
• Proven delivery of OMS implementations — FIX protocol, order lifecycle management, STP, execution management and post-trade allocation.
• Working knowledge of cash earmarking workflows — pre-trade fund availability checks, settlement obligations, T+1/T+2 settlement cycles and reconciliation.
• Experience managing front-to-back integration across trading, risk, operations and settlement systems.
  

• Well Established Company

• Basic $4200 - $4700 + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Tuas (Company Transport Provided)

• Working Days: Monday to Friday

• Working Hours: 8am to 5pm
  

Job Responsibilities:

• Manage and supervise all production activities at the assigned yard.

• Oversee cut and bend operations and steel fabrication services to ensure quality and compliance with specifications.

• Monitor and track steel stock levels, ensuring optimal availability and accurate inventory records.

• Work closely with other managers and stakeholders to define objectives, clarify requirements and support operational alignment.

• Prepare cost estimates, assist in budget planning and monitor production expenses.

• Plan, organize and optimize workflow to meet production schedules, quality standards and project deadlines.

• Identify process improvements to enhance productivity, safety and operational efficiency.

• Ensure adherence to workplace safety regulations and organizational policies.
  

Job Requirements:

• Proven experience in production management, preferably in steel fabrication or related industries.

• Strong understanding of production processes, materials and workflow planning.

• Competency in budgeting, cost estimation and inventory management.
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background
  

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is a local leading player in civil engineering sector. They are seeking an Assistant Manager (BIM Technology & Digitalization) to support their BIM implementation and digital engineering initiatives across project teams. They are located in the North – easily accessible.

Responsibilities:

• Oversee BIM implementation for infrastructure and construction projects in accordance with BIM Execution Plan (BEP) and project digital delivery requirements.
• Coordinate multidisciplinary BIM models covering civil, structural, architectural, and M&E trades.
• Perform model coordination and clash detection using BIM platforms to identify design conflicts.
• Conduct technical drawing screening and model verification against engineering specifications.
• Implement digital construction workflows including 4D planning and model-based documentation.
• Support integration of M&E trade coordination within BIM environments.
• Maintain BIM templates, object libraries, and project modelling standards.
• Facilitate BIM coordination with consultants, contractors, and project teams through a Common Data Environment (CDE) platform.
• Support temporary works modelling and structural propping arrangements within digital construction models.

Requirements:

• Degree in Civil Engineering, Construction Management, or M&E Engineering.
• Minimum 5 years of manager in BIM technology or digital engineering experience within construction or infrastructure projects.
• Hands-on experience with Autodesk Revit, Navisworks, and BIM coordination tools.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Why Join:

• Be part of a specialist engineering team driving mission-critical commissioning excellence from design to handover.
• Collaborative culture that values technical depth, precision, and continuous improvement.
• Clear career progression into senior commissioning or project management leadership roles.

How to Apply

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. 

Additional job description

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Google is transforming how hyperscale data centers are planned, designed, and built from custom, stick-built, multi-year construction monoliths to manufactured, modular, just-in-time deployments of fungible capacity. The Product Development and Insertion (PDI) organization under Data Center Technology and Systems (DCTS) is the execution arm of the development of such fungible capacity. PDI, working alongside the different pillars within DCTS, drives and provides ownership of the various products and programs that will enable the future modular technology for Google Cloud.

Qualifications

Job responsibilities

• Execute scope for cross-functional product development of new products and programs. Guide products through the product lifecycle process.
• Work with upstream and downstream partner teams across data centers, specifically, supply chain, construction and execution teams, hardware and software operations to help execute successful product insertions.
• Lead the site intercept process quickly assesses specific data center sites for their ability to adopt emerging design configurations. Align, plan and deliver Data Center design delivery.
• Develop and execute tech insertion cut-in framework that defines the point of no return for design changes based on construction schedules and supply chain lead times.
• Orchestrate executive decision support and reporting and process optimization (speed to plan). Execute scope for cross-functional product development of new products and programs, stretching to address undefined challenges with limited guidance.

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience in data center engineering and product design.

Preferred qualifications

• Certifications like Managing Successful Programmes (MSP)/Management of Risk (MOR).
• Experience in technical and product program management.
• Experience managing risk of product and programs, implementing mitigation plans.
• Ability to influence cross-functional team members and stakeholders.
• Ability to navigate ambiguity and succeed at a fast pace of change.

ROLE OVERVIEW
We are seeking a Senior Technical Delivery Manager with deep equities technology expertise to lead complex, cross-functional delivery programmes across our client in Singapore. This is a high-autonomy, high-visibility role for a self-starter who can drive delivery from initiation through to go-live with minimal supervision, working across front-office trading systems, market data infrastructure, order management and cash management platforms.
You will serve as the primary technical delivery interface — owning end-to-end programme governance, risk management, and stakeholder communication.

KEY RESPONSIBILITIES
Technical Delivery Leadership
● Own end-to-end delivery of equities technology programmes across front office, market data, OMS and cash management workstreams
● Define and manage delivery roadmaps, project plans, resource models andbudget forecasts
● Drive technical solution design reviews, architecture decisions andintegration approach across distributed teams
● Establish and enforce delivery governance frameworks, milestone tracking andquality gates
● Lead programme status reporting to senior stakeholders and steeringcommittees
Equities Technology Domain
● Lead delivery of equities trading platforms including electronic trading,algorithmic execution and DMA infrastructure
● Manage real-time market data integration — Bloomberg, Reuters/Refinitiv,exchange feeds — including price normalisation, latency management and feedmonitoring
● Oversee Order Management System (OMS) implementations and upgrades, includingFIX connectivity, order routing, execution and allocation workflows
● Deliver cash earmarking and pre-trade controls — ensuring funds availabilitychecks, settlement obligation tracking and real-time position management arecorrectly implemented
○ Integration of cash earmarking with OMS pre-trade risk controls andpost-trade settlement flows
○ Coordination with treasury and operations teams on settlement and nostroreconciliation
● Manage integration layers between order management, market data, risk and back-office settlement systems
Vendor & Third-Party Management
● Lead vendor selection, commercial negotiation and contract management for technology and data service providers
● Manage ongoing vendor relationships — SLA oversight, escalation management and performance reviews
● Coordinate delivery across multiple third-party vendors, system integrators and internal technology teams
● Drive vendor accountability for deliverables, timelines and quality standards
Project & Programme Management
● Build and maintain detailed project plans using standard methodologies(Agile, Waterfall or hybrid as appropriate)
● Identify, track and mitigate project risks, issues and dependencies withstructured RAID log management
● Manage resource planning and capacity across onshore (SG), nearshore andoffshore (Mumbai) teams
● Own financial tracking — budget vs actuals, change management and variancereporting
● Drive sprint planning, backlog grooming and release management in Agiledelivery environments
Stakeholder Management
● Operate as primary client-facing delivery lead, building trusted senior-levelrelationships (CTO, COO, Heads of Trading Technology)
● Navigate complex, multi-stakeholder environments across front office,technology, operations and compliance
● Prepare and present programme updates, steering committee packs and executivedashboards
● Manage expectations proactively — communicate risks, delays and solutionswith transparency
● Influence without authority across matrix structures and geographicallydistributed teams

REQUIRED EXPERIENCE & SKILLS
Domain Experience
● Minimum: 8–12+ years in technology delivery roles within capital markets /equities
● Essential: Hands-on delivery experience across equities trading systems(electronic trading, DMA, algorithmic execution)
● Deep knowledge of real-time market data platforms — Bloomberg API,Refinitiv/Elektron, exchange direct feeds, price validation and latencymanagement
● Proven delivery of OMS implementations — FIX protocol, order lifecyclemanagement, STP, execution management and post-trade allocation
● Working knowledge of cash earmarking workflows — pre-trade fund availabilitychecks, settlement obligations, T+1/T+2 settlement cycles and reconciliation
● Experience managing front-to-back integration across trading, risk,operations and settlement systems
Technical Skills
● Strong understanding of FIX protocol (4.2, 4.4, 5.0) and messaginginfrastructure (MQ, Kafka, TIBCO RV)
● Familiarity with market data normalisation, data quality management andreal-time feed monitoring
● Understanding of equities trade lifecycle — order generation throughsettlement and accounting
● Experience with cloud-based infrastructure delivery (AWS, Azure) in financialservices contexts
● Proficiency with project management tools: JIRA, Confluence, MS Project,Smartsheet
Delivery & Leadership Skills
● Demonstrable ability to lead complex programmes autonomously with minimalescalation or day-to-day guidance
● Strong commercial acumen — budget management, resource optimisation andP&L awareness
● Experience managing distributed teams across multiple geographies and timezones
● Track record of successful on-time, on-budget delivery in large-scalefinancial services transformation
● Comfort operating in ambiguous, fast-moving environments with competingpriorities

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion.

Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

Why Join Us?

• Career Progression & Development Opportunities
• Opportunity to Work Alongside an Innovative Team
• Comprehensive Leave Packages (e.g: additional leave, birthday leave, eldercare leave, etc...)
• Executive Health Screening

Job Responsibilities:

• Oversee technical aspects of infrastructure projects, ensuring compliance with design and engineering standards. Obtaining necessary permits and approvals from relevant authorities
• Participate in meetings, perform site inspections to monitor work progress, and identify design errors and drawing inconsistencies
• Provide technical support and solutions to site teams and resolve design-related issues
• Coordinating interfacing design and construction works with consultants (in-house & Client’s), subcontractors, and clients to ensure project requirements are met
• Liaising with the Employer’s Consultants and QSS teams to resolve technical issues
• Coordinating designs with relevant department person-in-charge to ensure consistency across different disciplines such as architectural, structural, electrical, and mechanical
• Oversee the design development process and address any project risks to ensure smooth execution
• Ensure adherence to regulatory and safety standards.
• Conduct technical audits and inspections as required.
• Ad-hoc duties as assigned by superior(s)

Job Requirements:

• Bachelor's degree in Civil & Structural Engineering (Certificates must be recognized by PE Board)
• Minimum 8-10 years of relevant experience in technical roles within the construction industry
• Demonstrates strong technical competence and excellent time management skills
• Independent, resulted-oriented and self-driven team player
• Strong analytical, problem-solving, and communication skills
• Salary package commensurate with experience

Roles & Responsibilities

Key Responsibilities

• Lead projects through planning, execution, monitoring, and closure.
• Work closely with the technical delivery team to ensure in-scope items were delivered.
• Apply technical knowledge of web development to assess feasibility, evaluate options,and guide delivery teams.
• Act as the central point between clients, stakeholders, and internal teams,aligning expectations and priorities.
• Coordinate with developers stationed in overseas branch offices to align deliverables and maintain communication flow.
• Provide solutions, workarounds, and recommendations when challenges arise.
• Manage risks, issues, and dependencies with pragmatic approaches.
• Track progress and communicate updates clearly to both management and clients.
• Drive projects to achieve objectives within agreed scope, time, and quality standards.

Requirements

• Demonstrates strong ownership and adaptability across regional operations, with a proven ability to manage diverse technical responsibilities and distributed teams throughout the full software development life cycle.
• Proven track record of balancing high-velocity software delivery with a keen eye for granular technical details, while utilizing Gantt-based road mapping to ensure long-term project milestones are met on schedule.
• Proven experience managing technical or software/web development projects.
• Strong understanding of web technologies, architecture, and development processes (not hands-on coding, but capable of meaningful discussions).
• Excellent communication skills with the ability to manage both client and internal stakeholder relationships.
• Strong problem-solving ability with a focus on practical solutions.
• Familiarity with modern project management tools (eg. ClickUp, Monday, Jira, Notion).
• Familiarity with Figma for inspecting UI/UX prototypes to ensure a seamless and meticulous handoff between design and engineering teams.
• Familiarity with Miro or similar white boarding tools to facilitate remote sprint planning and complex system architecture mapping.

Soft Skills

• Resourceful and adaptable, able to navigate complex situations with limited information.
• Strategic thinker who balances technical understanding with business priorities.
• Strong interpersonal skills, capable of building trust and collaboration across teams.
• Outcome-driven mindset with the ability to maintain focus under pressure.

Company Overview

Since 2021, DY M&E PTE LTD has delivered precise, timely, and efficient construction services in Singapore. We handle bureaucratic requirements and coordinate subcontractors to meet unique project needs and ensure client satisfaction.

Job Summary

Manage and oversee construction projects in Singapore, ensuring site operations, schedule adherence, quality, safety, and regulatory compliance for successful project delivery.

Responsibilities

• Manage and oversee daily site operations to ensure smooth project execution
• Plan, monitor, and adjust project schedules to meet timelines and milestones
• Coordinate effectively with clients, consultants, and subcontractors to align project goals
• Supervise construction activities to ensure compliance with design specifications and quality standards
• Enforce workplace safety and regulatory requirements to maintain a safe site environment
• Review, coordinate, and approve shop drawings and as-built drawings for accuracy and completeness
• Prepare detailed site reports and maintain project documentation for transparency and tracking
• Identify and resolve technical issues on-site promptly to avoid delays and maintain quality

Required competencies and certifications

• Diploma or Degree in Civil Engineering or related field
• Minimum 10 years of relevant construction experience
• Proven experience in site supervision and project coordination

Preferred competencies and qualifications

• Experience in Singapore construction projects
• Proficiency in AutoCAD for reviewing and coordinating drawings
• Basic computer skills for documentation and reporting
• Strong knowledge of construction processes and methodologies
• Ability to manage subcontractors and lead site workforce
• Good understanding of safety and quality standards
• Good command of English (spoken and written) for effective communication

Key Responsibilities

• Manage end-to-end delivery of electrical and power backup system projects (e.g., UPS, generators, battery storage systems)

• Plan, schedule, and execute projects in line with client requirements and technical specifications

• Coordinate with engineers, contractors, vendors, and clients throughout project lifecycle

• Oversee installation, testing, commissioning, and handover of systems

• Ensure compliance with electrical codes, safety standards, and regulatory requirements

• Monitor project budgets, timelines, and resource allocation

• Identify risks and implement mitigation strategies to ensure project success

• Prepare and present progress reports to stakeholders and senior management

• Support procurement and vendor selection for electrical components and systems

Requirements

• Diploma / Bachelor’s degree in Electrical Engineering or a related field

• Proven experience managing electrical or power infrastructure projects

• Strong knowledge of UPS systems, generators, switchgear, and backup power solutions

• Familiarity with electrical standards, codes, and safety regulations

• Experience in commissioning and troubleshooting electrical systems

• Proficiency in project management tools (e.g., MS Project, Primavera, or similar)

• PMP certification or equivalent is an advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref70@trustrecruit.com.sg

Please include the following information:

-          Reason for leaving

-          Expected Salary

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Bong Cheong Leong (Alan)

EA Personnel Reg No: R25158271

What you will be working on

• Oversee the end-to-end operations and lifecycle of the assigned system(s) to ensure system availability, reliability, resilience, security, performance and scalability.
• Lead system upgrade, integration, change or migration projects.
• Oversee incident, problem and service request resolution.
• Ensure system compliance with policies, standards, procedures and regulations through regular security reviews and risk management; and maintain system documentation for auditability.
• Be the primary contact for the assigned system(s).
• Manage vendors’ service delivery, performance and compliance with requirements, organisation policies & standards and industry best practices.
• Manage the budget and expenditure for the assigned system(s).
• Oversee procurement processes, including tender specifications, evaluation and contract negotiations.

What we are looking for

• Background in Computer Science, Information Systems, Information Technology, or related.
• Minimum 5 years of working experience.
• Experienced in Cloud computing. Amazon Web Services (AWS) certification or Microsoft Azure certifications would be advantageous to the candidate.
• Solid knowledge of IT project management. Certifications such as PMP, ITIL would be advantageous to the candidate.
• Solid knowledge of cybersecurity principles. Certifications such as CISSP, CCSP or equivalent would be advantageous to the candidate.
• Proven ability to manage vendors, budgets, and cross-functional teams.
• Experienced in Unix and Windows system administration would be an added advantage.
• Analytical self-starter with the motivation and ability to keep pace with advancements in technology and cybersecurity. Result and customer oriented, with a focus on delivering business value through technology.

About the Department

The Cloudflare Technical Support organization is the front line for our customers and developers, solving complex technical problems and answering questions across email, chat, phone, and other channels. We support everyone from individual developers building their first application to large enterprises running mission-critical workloads at global scale.

The Developer Platform Support team is a newly formed, specialized function focused on supporting Cloudflare’s developer-facing products and platforms. This team partners closely with Engineering and Product to help developers build, deploy, and operate applications successfully, while also acting as a critical feedback loop to improve platform reliability, usability, and developer experience.

About the Role

As Manager, Technical Support – Developer Platform, you will build, lead, and scale a team of highly technical Support Engineers who support Cloudflare’s developer ecosystem. This is a hands-on leadership role requiring strong technical depth, operational rigor, and the ability to operate in ambiguity as the team, scope, and processes are being established.

You will balance people leadership, operational excellence, and technical credibility, while shaping how developer-focused support is delivered across a global, follow-the-sun model.

What You’ll Do

Build and Scale a New Support Function

• Hire, onboard, and develop a new team of Developer Platform Support Engineers.
• Define team structure, skill expectations, and onboarding paths for a developer-focused support motion.
• Establish clear operating models, escalation paths, and engagement patterns with Engineering and Product.
• Help shape what “great” developer support looks like at Cloudflare.

Drive Operational Excellence

• Own day-to-day operations, ensuring performance against SLAs, KPIs, backlog health, and customer experience metrics.
• Ensure effective global handovers and consistent support quality across regions and time zones.
• Partner with Workforce Management to ensure appropriate coverage and capacity planning.

Lead and Develop a High-Performing Team

• Coach and mentor engineers with strong technical backgrounds, helping them grow in troubleshooting depth, communication, and ownership.
• Conduct regular 1:1s, performance reviews, and development planning.
• Foster a culture of learning, experimentation, and customer-centric problem solving.
• Lead by example in managing difficult situations, guiding technical investigations, and resolving escalations.

Handle and Prevent Escalations

• Act as an escalation point for complex or high-severity developer issues.
• Coordinate with Engineering, Product, and Incident Response teams to drive timely resolution.
• Lead or contribute to root cause analysis and post-incident reviews.
• Oversee the creation of clear, high-quality customer-facing reports and technical explanations.

Elevate Technical Excellence

• Provide technical leadership on complex issues involving APIs, developer tooling, runtime environments, and distributed systems.
• Guide engineers through deep technical investigations, debugging, and architectural discussions.
• Contribute to internal documentation, troubleshooting guides, and best practices for developer support.
• Drive continuous improvement in tooling, automation, and self-service capabilities for developers.

Collaborate Cross-Functionally

• Partner closely with Engineering and Product teams to surface recurring issues and influence platform improvements.
• Represent developer feedback and support insights in internal reviews and planning forums.
• Participate in or lead initiatives that improve developer experience, support scalability, and operational efficiency.
• Communicate complex technical topics clearly to a wide range of audiences, from developers to senior leadership.

What You’ll Bring

• 5+ years of experience in technical support, operations, or engineering-adjacent roles within a SaaS, PaaS, or cloud environment.
• 3+ years of people management experience leading technical teams in a global or multi-regional setup.
• Strong technical foundation, including experience with:
• Web application development, ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
• APIs, SDKs, authentication, and developer tooling
• Internet technologies (HTTP/S, DNS, TLS, networking fundamentals)
• Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
• Strong understanding of developer workflows and related tools (including version control, CI/CD, package managers).
• Comfort working with logs, diagnostics and troubleshooting tools.
• Experience operating in a 24x7 support environment and managing escalations.
• Strong written and verbal communication skills; able to explain complex concepts clearly and concisely.
• A data-driven mindset with experience using metrics to guide decisions and improvements.
• Passion for building teams, developing people, and creating scalable support models.

Bonus Points

• Prior experience supporting developer platforms, serverless, or application runtime environments.
• Experience working closely with Engineering teams in fast-moving or ambiguous environments.
• Experience building or deploying applications on Cloudflare Workers.
• Understanding of distributed systems and serverless architecture.
• Familiarity with relational and non-relational databases.
• Experience in start-up or hyper-growth environments.

Why Join Us

This role offers a unique opportunity to build and shape a new Developer Platform Support function from the ground up. You’ll have meaningful influence over how Cloudflare supports developers globally, while working closely with world-class engineers and product teams. If you’re excited by technical depth, people leadership, and building something new, this role offers both impact and growth.

Job Responsibilities:

1. Technical Support Management:

· Undertake management of medium to large-scale integration projects for the company.

· Responsible for configuration, troubleshooting, and technical solutions related to routers, switches, firewalls, servers, and storage devices.

2. End-to-End Project Management:

· Responsible for analyzing network requirements related to data center scenarios, feasibility studies, solution planning and design, project management and implementation, including equipment installation, network system integration, debugging, and acceptance.

3. Other Project Management Tasks:

· Responsible for project initiation, progress planning, quality management, coordination, supervision, documentation, and project acceptance.

· Draft basic physical implementation design documents, such as rack layout, wiring diagrams, and label content.

Coordinate and manage the implementation team or partners to ensure high-quality project delivery.

· Ensure customer satisfaction throughout the project, provide regular updates to customers, and manage customer expectations.

· Promote overall project progress to ensure early delivery and acceptance.

· Handle exceptions during the project, risk control, customer complaint management, and quality management.

· Assist in the construction of the project management system, such as optimizing management processes and various templates.

4. Operations Management: Responsible for timely response to network-related issues, continuous tracking and post-event analysis, and documentation and technical training related to network system maintenance.

5. Team Management:

· Manage daily team activities and communication with parallel departments, such as marketing and sales.

· Track project progress with external service providers, ensure safety disclosures, and ensure timely project delivery.

· Daily communication and problem-solving with external service providers to ensure the security and high availability of customers' network infrastructure.

6. Industry Technology Tracking: Actively explore the application of new industry technologies within the company, such as IB networks, GPU networks, and computing power network architecture design and deployment.

7. Other Tasks: Undertake temporary or phased tasks assigned by superiors.

Job Requirements:

1. Associate degree or above in computer science, telecommunications, or related fields.

2. Good English proficiency, capable of reading and writing.

3. More than three years of work experience related to data center networks.

4. Proficiency in the planning and design of medium to large-scale WANs, data center networks, and campus networks.

5. Expertise in routers, switches, firewalls, load balancers, and other related products.

6. Possess certifications such as CCIE/HCIE/H3CIE/JNCIE or equivalent.

7. Proactive, independent thinker with strong problem-solving skills.

8. Capable of drafting documentation and skilled in knowledge sharing and skill transfer.

9. Possess team spirit, resilience, strong learning ability, and adaptability to travel.

Responsibilities
As a Product Manager (Technical), you will need to:

• Drive business outcomes by taking on a product from end (problem definition) to end (release and continuous improvement):
• Interview stakeholders and users to understand problem space and define problem statement.
• Craft proposals to justify resource allocations and secure funding.
• Define success measures and set up dashboards to monitor progress.
• Identify hypotheses, develop product strategy, and devise initiatives to drive product outcomes.
• Create product roadmap and work with team to ensure timely achievement of goals.
• Work with designers, software engineers to develop, test and release product.
• Measure outcomes and continuously iterate product to drive outcomes.
• • Engage with and support users to drive product adoption.

Requirements

As a Product Manager (Technical), you need to have:

• Proven record of driving business outcomes.
• End to end experience working with design and engineering teams to build products.
• Strong written and verbal communication skills.
• Ability to effectively manage high level stakeholders.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Experience with platforms like Confluence, JIRA, Balsamiq are a plus.
• Computer science, product management related degrees or diplomas are a plus.