Total 3,436 technical analyst job vacancies in Hong Kong

Core Duties and Responsibilities

• Site Investigation & Evaluation: Conducting field tests, subsurface investigations, borings, and sampling to evaluate bedrock and soil conditions for development suitability.
• Foundation & Earthworks Design: Designing deep and shallow foundations, retaining walls, slopes, dams, and tunnels, while considering load, soil characteristics, and environmental impacts.
• Geological Hazard Assessment: Assessing risks and mitigating hazards such as slope instability, landslides, erosion, subsidence, and earthquakes.
• Laboratory Testing & Analysis: Analyzing soil and rock samples in laboratory settings to determine properties like strength, compressibility, and permeability.
• Construction Support & Monitoring: Inspecting construction sites, supervising ground improvement techniques, and checking that foundations are built according to engineering specifications.
• Reporting & Modeling: Using specialist computer software (2D/3D modeling) to prepare technical reports, geological maps, and recommendations for stakeholders
• Required Skills and Expertise
• Technical Knowledge: Expertise in geology, soil mechanics, rock mechanics, and civil engineering principles.
• Project Management: Coordinating field investigations, managing project budgets, and collaborating with civil engineers.
• Software Proficiency: Creating analytical models using specialized geotechnical software.
• Field Safety: Ensuring site safety and adhering to environmental regulations. 

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport 750 (car) or 400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Role Summary

The Operations Executive (Technical) is responsible for the setup, deployment, maintenance, spare parts inventory, and operational management of the company’s fleet of vending machines. This role ensures machines are properly configured, operationally efficient, well maintained, and consistently stocked with products.

Key Responsibilities

1. Machine Acquisition & Setup

• Provide machine specifications, setup requirements, and spare parts recommendations during machine procurement.
• Inspect and receive vending machines upon delivery.
• Assemble, configure, and test machines prior to deployment.

2. Deployment & Machine Management

• Coordinate and execute the deployment of machines to operational locations.
• Maintain records of machine inventory, location assignments, and movement history.
• Monitor machine performance and operational status.

3. Backend Operations

• Manage the vending machine backend system, including machine configuration, monitoring, and troubleshooting.
• Ensure system data such as machine status, machine information, and stock records are accurate and up to date.

4. Stock Replenishment

• Perform scheduled stock replenishment for vending machines.
• Update product information and stock quantities in the system after each replenishment.

5. Maintenance & Technical Support

• Perform routine inspection, preventive maintenance, and troubleshooting of machines.
• Repair machines or coordinate external service support when required.
• Maintain spare parts inventory required for machine maintenance.

Requirement

1.     Holder of a Valid Driving License in Singapore

2.     Resides in Singapore

3.     Singaporean / Singapore Permanent Resident or WP/ S-Pass

Company's Profile
Julian Grey represents a well-established security and protection solutions provider.

Responsibilities:

• Carry out preventive maintenance and corrective servicing for electronic security installations.
• Coordinate with end-users and stakeholders to address operational or technical concerns in a timely manner.
• Support team leads in organizing daily service activities, including task allocation and on-site execution. 
• Handle routine client communications and ensure service standards are consistently met.
• Assist in diagnosing faults, performing repairs, and ensuring systems are restored within agreed timelines.
• Adapt service approach based on site requirements and operational needs to maintain customer satisfaction.
• Ensure all maintenance and installation works adhere to workplace safety regulations and company procedures.
• Undertake additional technical duties as assigned.

Requirements:

• NITEC or equivalent in Electrical / Electronic Engineering or related discipline.
• At least 1 year of relevant experience in servicing or maintaining electronic/security-related systems.
• Familiarity with surveillance, access control, alarm, or integrated security solutions will be advantageous.
• Basic troubleshooting skills with the ability to identify and resolve system issues.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Marie @ 80439947
Shortlisted candidates will be notified

Marie Xie
Reg No. R1103987
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Description:

• Understand and driving the resolution of defects on a timely manner.
• Serve as IT applications operations & support escalation point for business users and ensure accurate & effective delivery of all vendors contracted services and SLAs.
• Take ownership of critical incidents, managing stakeholders (e.g. business users, senior management, IT teams) while ensuring the incident can be resolved within SLA.
• Support Systems and related projects, manage change process, evaluate change impact, develop test scripts and execute User Acceptance Test.
• Liaising with various sub-systems, Business Units and IT to ensure successful execution of System integration tests.
• Assist Project Manager in the planning and execution of plan.
• Lead the applications support team to continually improve the end user experience and customer satisfaction.
• Ensure audit reviews and compliance related activities are completed on time with no escalation.
• Identify operational risks that could compromise contractual commitments and work with relevant stakeholders to mitigate them.
• Produce operational monthly reports for business users & IT senior management.

Requirements:

• Minimum 5 years of working experience in IT.
• Experience with S4Hana, SuccessFactors, Ariba and Oracle would be an added advantage.
• A highly motivated self-starter who possess positive mindset, a doer mentality, proactive with a strong sense of ownership.
• Experience in managing managed services delivered services.
• Able to understand, appreciate and translate business problem into solutions.
• Strong stakeholder management including vendor management.
• Good business acumen and ability to negotiate with business partners.
• Strong customer orientation and able to manage customer expectations.
• An excellent communicator.
• Ability to work under pressure on critical incidents and possess strong interest, passion in technology and its application.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment.
• Demonstrate strong analytical, problem solving, communication and attention to detail.
• Ability to adapt in a fast-paced environment.
• Solid organizational skills including attention to details.
• Prior exposure to resorts (ticketing, hotels, F&B or retail systems) or digital systems (websites and mobile apps) is advantageous.

Position Summary
The Technical Program Specialist is responsible for overall management of customers’ technical projects and related matters.
Candidates with wafer bumping, WLCSP, or fanout packaging experience are encouraged to apply for this position.

Responsibilities

• Works with account management and customer service teams in all technical aspects of the customers’ engagements
• Provides technical support to sales team to gain market share and improve customer’s profitability status.
• Communicates new customer technology requirements to the internal teams. Communicates and manage all customer process and package roadmap strategies.
• Coordinates factory/customer technical projects and act as the point of contact for new quality/reliability programs.
• Implements change notices and resolves technical issues.
• Prepares and participates in audits and factory visits with customers.
• Other ad-hoc activities assigned by the management.

Requirements

• At least a Bachelor’s Degree in any engineering discipline.
• At least 2 - 3 years of relevant working experience in the assembly process of the back end of semiconductor production.
• Possess good knowledge and hands-on experience in assembly processes especially in wafer-level packaging like wafer bumping, eWLB or other wafer-level Fanout Packaging.
• Knowledge on DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools.
• Self-driven and has excellent problem resolution and organizational skills for daily customer support and managing on-going and future programs.
• Has initiative and demonstrate excellent follow-up on active programs with multiple customers.
• Able to communicate and present effectively in small and large groups.
• Able to work independently and as a team player with customers and cross-functional teams within the organization.
• Familiarity with SAP or other ERP systems is an added advantage.
• Able and willing to travel as needed.

Position Summary / Project Description

This role provides temporary support to the Enterprise Performance and Process Governance (EPPG) team, with a focus on enterprise transformation support, performance monitoring, and governance continuity. The position supports the execution and sustainment of ongoing enterprise initiatives, including transformation and productivity improvement efforts. It ensures continuity of governance processes, reporting, and cross-functional coordination during coverage for an incumbent Manager, while supporting management visibility, alignment, and follow-through.

Role and Responsibilities

1) Enterprise Transformation & Performance Support

• Support enterprise transformation initiatives by tracking activities, milestones, and deliverables, and preparing data for regular progress updates.

• Assist in the preparation of reports related to cost optimisation, benefits realisation, and productivity improvement initiatives, ensuring accuracy and clarity.

• Consolidate inputs from multiple teams into structured insights and summaries to support management discussions.

2) Enterprise Governance and Coordination

• Support the preparation of materials for leadership and governance meetings and coordinate cross-functional inputs and follow up on agreed actions.

• Provide continuity and coordination support for ongoing EPPG-managed initiatives and reporting activities during the coverage period.

3) Supporting G.R.O.S.S. Initiative

• Support the coordination and promotion of the G.R.O.S.S. (simplification and productivity improvement) initiative, aimed at simplifying work processes, removing inefficiencies, and enhancing productivity.

• Manage ideas submissions, track progress, and coordinate follow-up actions across stakeholders.

• Identify common improvement themes and opportunities for process enhancements.

• Help organise engagement activities and prepare communication materials to raise awareness and participation.

2 | P a g e

• Contribute to documentation and reporting of outcomes, success stories, and best practices for management updates.

Requirements / Qualifications

• 1–3 years of relevant experience in enterprise transformation support, performance management, governance, process improvement, or related roles.

• Experience working in large or complex organisations; healthcare or public sector experience is an advantage.

• Strong analytical and structuring capabilities, with the ability to distil complex information into clear summaries; comfortable working with financial numbers.

• Good communication skills, including preparation of slides and written materials.

• Well-organised, adaptable, and comfortable working in a dynamic, cross-functional environment.

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

Responsibilities

• Ensure timely, accurate and effective credit administrative support to our business partners in Group Wholesale Banking / Corporate Banking in:

- Disbursement of loans

- Redemption of loans

- Payments for Project Accounts

- Administration and monitoring of collaterals and security documents

• Verify approvals are in accordance to policies and authority matrix

• Ensure that all conditions precedents are properly met prior to disbursements and / or redemptions

• Ensure payments under Project Accounts are processed in accordance to Housing Developer’s Rules

• Adhere to documented procedures, control guidelines and compliance framework

• Ensure covenants, exceptions are logged, updated & monitored timely

• Attend to business partners’ queries & requests timely

• Contribute to process improvements and quality projects to enhance productivity and improve service

Skills/Requirement

• Diploma qualifications or higher

• Minimum 2 years relevant experience in similar roles

• Meticulous, self-driven with strong follow-up skills

• Good inter-personal and communication skills

• Proficient in the use of various Microsoft Office applications

We regret to inform you that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.

Our client, a private natural resource extraction & trading company with annual revenue of S$80 million is seeking for a Commercial Analyst as part of their expansion hire.

As part of a 5-man team, the Commercial Analyst will be responsible for KYC, investment, due diligence for new opportunities as well as building of financial model. Reporting to the Manager of Investment, the incumbent will assist in conducting market research and performing commercial analysis duties.

Successful candidates can expect to work in adynamic and fast-paced work environment with a great cohesive team for the established organization.

REQUIREMENTS:

• Possess at least a Recognized Degree in Business or equivalent
• At least 1 year of commercial working experience in related field, ideally within shipping/commodities firm
• Fluent in both English and Mandarin to liaise with Chinese counterparts
• Skilled in financial modelling with a strong grasp of commercial strategy and market research
• Articulate with strong communication and presentation skills
• Willing to travel to overseas

Interested applicants kindly use the applybutton or send in your application in MS word format to Kelvin.Tan at/onyxrecuit.com.sg(R22111268| EA: 18C9213)

*We regret that due to potential volume ofresponses, not all applicants be contacted.

Start your career as an SHE Analyst at Vopak and be responsible for providing support and guidance to VTS terminals to improve operational and SHE performance by helping out in the planning stage e.g. extraction of data for analysis and predicting trends for prioritization of actions and incorporating analysis into initiatives, development, execution & checking. Ready to develop yourself and make a positive impact? Improve the world and start as SHE Analyst at Vopak.

What will you do as a SHE Analyst?

As a SHE Analyst, you will be responsible for compiling data e.g. diesel usage/waste and other KPIs related to sustainability reporting to the corporate office. Other support such as incident investigation, legal compliance review and local mandatory/corporate audits will also be required. 

What do we offer you?

• A market-based salary depending on your experience and knowledge and attractive bonuses

• Various growth opportunities
  

What do we expect from you as a SHE Analyst?

• A Diploma or Degree is preferred. Undergraduate degree in engineering science, health and safety or related disciplines

• At least 3 years of experience in SHEQ program administration

• Working experience in the oil, gas or petrochemical industry or familiarity with process safety management is a must. (5 – 7 years for senior)

• Familiar with and have in-depth knowledge of Safety, Health and Environmental regulations and procedures

• Strong technical knowledge of all aspects of SHE & process safety management.

• Experience in Safety, Health and Environment Processes

• Strong knowledge in advance Excel knowledge and ability to leverage AI-driven tools to enhance data analysis and corrective and predictive analytics

• Demonstrate compliance and safety behaviors

• Strong interpersonal skills

• Good in communication skills and at ease liaising with authorities

• Possess good writing skills

• Self-motivated and comfortable in working independently

• Adaptable to challenging working environments

• Analytical and Team Player
  

Your core responsibilities are:

• Use, manipulate and extract data for reporting and analysis

• Identify trend from data analysis to predict latest possible developments affecting safety performance

• Develop, execute and conduct check on SHE initiatives based on predicted trend from data analysis 

• Support and guide terminal operations and departments on compliance to SHE management system elements, Vopak standards & continuous improvement initiatives

• Build and maintain good working relationship with internal & external stakeholders in driving initiatives and sharing of information 

• Evaluate contractor safety performance with the aim to improve contractor safety standards by working closely with finance, procurement and terminal teams.

• Sustainability reporting using corporate management software e.g. Tagetik

• Organize/lead/participate in mandatory/corporate audits e.g. SS651, insurance audit, etc.

• Lead/support investigations to identify root causes and contributing factors using methodologies like RCA (Root Cause Analysis), Fishbone, etc.

• Assist SHE Manager to review quarterly legal updates, analyze applicability and ensure compliance

• Other tasks related to the role of safety analyst assigned by the SHE Manager

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends

• Manage basic aspects of the data management system which includes developing or operating basic elements of the data management systems to deliver prescribed outcomes

• Ensure timely submission, carry out trend analysis and consolidation of KPIs to Vopak division 

• Update and maintain VTS SHE department information databases 

• Conduct trending and analysis of data from audit and incident investigation reports to develop benchmarks, identify uncertainties and safety issues and assist decision makers in prioritizing these issues 

• Keep abreast of market trend developments and scout suitable digital safety tools to support safe and reliable terminal operations

• Lead inter-terminal and cross department initiatives to streamline efforts to drive improvement in safety and operational performance

• Assist SHE manager to develop, implement, maintain and review corporate and divisional operation excellence strategies and policies

• Assist SHE Manager to carry out operational due diligence

• Assist SHE Manager to verify terminals compliance with corporate and divisional minimum standards

• Provide training pertaining to SHEQ & PSM

• Provide support and guidance to VTS terminals to improve operational and SHE performance         

• Assist terminals to conduct major hazard risk assessment

• Assist terminal in safety case submission, ongoing verification relating to safety case and updates

• Provide support in area of behaviour based safety

• Conduct inter audits in VTS terminals on safety process compliance e.g. ePTW, eMOC, etc.

• Assist terminals to track and ensure on time completion of action plans deriving from inspections/incidents, etc.

• Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required

• Build and maintain good relations between terminals & departments for mutual assistance and facilitate sharing of experiences and information

• Assist SHE Manager to keep abreast and monitor regulatory changes and requirement

• Assist SHEQ/Operations Manager to keep abreast on industry innovations

• Build and maintain relationships with stakeholders both internally and externally

KEY RESPONSIBILITIES:

• Conduct through analysis of financial statements of new and existing counterparties for creditworthiness evaluation.
• Prepare detailed profile reports covering company background, operations, financial status, performance, and market reputation.
• Provide recommendation based on the analysis for credit decision-making.
• Continuously monitor credit exposure and identify early warning signs of potential defaults or breaches.
• Prepare regular reports and presentations for management, highlighting key risks, trends, and actions required.
• Develop and prepare spreadsheets and models to support analysis of new and existing credit applications.
• Assist in the development and implementation of risk mitigation strategies to address identified risks, ensuring that the company operates within its established risk tolerance.

QUALIFICATIONS:

• Degree in Finance, Accounting, Business, Economics, or related field.
• 3-5 years of experience in credit analysis, preferably within the oil and gas, commodities, or financial services sectors.
• Strong understanding of financial statements, credit risk analysis, and financial modeling techniques.
• Knowledge of trade finance and hedging structures within the commodity trading industry is an advantage.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal teams and external stakeholders.
• A proactive and results-driven mindset with the ability to solve complex problems and make informed decisions.

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Business Analyst

The Business Analyst at Kaplan Singapore partners with academic, admissions, operations, marketing, and technology teams to translate business needs into clear requirements and data-driven solutions. The role supports digital transformation initiatives by analysing processes, systems, and student journeys to improve operational efficiency and learner experience. The Business Analyst ensures solutions align with Kaplan's strategic objectives, regulatory requirements, and local market needs.

Key Responsibilities:

• Collaborate with academic, admissions, operations, and technology teams to define business problems and gather functional and non-functional requirements.
• Facilitate workshops (internal and external) to capture, validate, and translate stakeholder needs into practical, user-focused solutions.
• Work closely with the Project Manager to ensure project milestones are on track, proactively identify risks and dependencies, and support the successful delivery of projects in line with agreed scope, timelines, and quality standards.
• Analyse, document, and visualise current and future business processes using tools such as LucidChart, Visio, Miro, or equivalent.
• Conduct gap analyses, impact assessments, and develop business cases to support process improvements and digital initiatives.
• Maintain end-to-end traceability of business requirements, from initial scoping through delivery and operationalisation.
• Support agile and waterfall project lifecycles, working closely with development teams (including Salesforce project stakeholders).
• Perform internal testing and coordinate and conduct User Acceptance Testing (UAT) with business users to validate business requirements.
• Stay informed on emerging AI initiatives across the organisation and identify opportunities to support and contribute to their adoption.

• Degree in Business Administration, Information Systems, Data Science, or a related discipline.
• Substantial experience as a Business Analyst across the full project lifecycle, preferably in education, services, or digital transformation contexts.
• Expertise in process mapping, business case development, and requirements management.
• Familiarity with business analysis tools such as Confluence, JIRA, SharePoint, and Microsoft Office Suite.
• Strong facilitation, communication, and interpersonal skills.

Preferred Skills:

• Experience in international or student-focused education environments.
• Professional certification in Business Analysis (e.g. BCS, IIBA).
• Working knowledge of ITIL and project methodologies such as Agile, SAFe, or Prince2.
• Previous involvement in safeguarding-sensitive or compliance-driven projects.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Job Scope:

Monitor Product Quality Compliance

- Responsible for conducting routine and specialized quality control testing on materials and products using analytical instruments such as HPLC and GC.

- Identify and investigate out-of-specification results, deviations, and quality issues while ensuring accurate documentation and compliance with Quality and HSE standards.

Manage Laboratory Operations

- Oversee laboratory operations by performing equipment calibration and maintenance, and managing equipment-related issue.

- Maintaining the integrity and accuracy of QC data and records in line with operational excellence practices.

Optimise quality and efficiency of department workflows and activities

- Support continuous improvement by participating in audits and inspections, and compiling data for performance reporting

- Recommending enhancements to QC procedures, workflows, and laboratory systems.

Requirements

• Min. Nitec/Diploma in science related.

• At least one year experience in QC lab. Knowledge in operating HPLC and Empower software added advantage.

• Requires to work on shift.

Interested Candidates, please forward your updated resumes to:

Audrey Chan Yu Jing – R1104782 at audrey@recruitexpress.com.sg

EA Licence No: 99C4599

EA Personnel No: R1104782

EA Personnel Name: Audrey Chan Yu Jing

JOB RESPONSIBILITIES

• Work to achieve objectives and deliver results with a short term, operational focus.
• Carry out investigation of user reported issues, formulate and agree terms of reference.
• To prepare user requirement specifications for the issues that requires application development resources.
• To prepare Test Plan, perform testing on the application, manage/monitor UAT to ensure timely and quality deliverables.
• To manage and plan out assigned project or enhancement timeline.
• Able to communicate and manage vendor & solution team to ensure a smooth delivery of project and enhancements on time.
• Explain facts, practices, and policies to others within the department.
• Gather user requirements, and conduct feasibility study.
• Escalate problems/issues to respective team leader.
• Check problems in existing systems or processes.
• Raise data extraction requests in order to identify possible causes of the issues.
• Work with system team to produce Issue Analysis report to users and software and to recommend solutions, where applicable.

REQUIREMENT:

• Minimum 4 years’ experience in Business Analyst role
• Good to have insurance domain exposure/experience.
• Have knowledge and experience in SDLC cycle and implementation.
• Experience with Java and other internet technologies will be advantageous.
• Good analytical and listening skills.
• Ability to work independently with minimal supervision.
• Possess good working attitude and self-motivated to learn. Able to get along with everyone, maintaining good relationships at all levels from senior management to junior staff.
• Good organization skills with sound time management.

At SimplifyNext, we specialize in driving business transformation through Automation, AI, and New Gen Apps. We empower organizations by scaling automation, integrating cutting-edge AI solutions into business processes, and delivering next-generation applications.

Additionally, we support our clients in building internal capabilities through our Centre of Excellence, comprehensive training, enablement programs, and Citizen Developer initiatives to ensure sustained success. Combining deep consulting and technology expertise, we have successfully executed projects for a diverse portfolio of global and ASEAN organizations. Our hands-on experience spans strategy formulation, seamless implementation, and operational excellence, providing invaluable insights into effective practices across various environments.

We harness digital technologies including Automation, New Gen Apps Platforms, Process Mining, and AI capabilities such as Intelligent Document Processing, Text Analytics, Generative AI, and Conversational AI. We proudly partner with leading Technology Vendors such as UiPath, Blue Prism, Automation Anywhere, OutSystems, ServiceNow, Microsoft, AWS, Druid AI, and Hyperscience.

We are recognized as: - Singapore’s 100 Fastest Growing Companies 2024 by Straits Times & Statista. - High-Growth Companies Asia-Pacific 2024 by The Financial Times and Statista. - Emerging Enterprise 2023 (Finalist) by OCBC & The Business Times.

SimplifyNext is pioneering the next generation of AI-powered ServiceNow solutions. Our leadership team established the first and largest ServiceNow practice in 2012, and today we're at the forefront of ServiceNow's evolution from a workflow automation platform into an AI-first enterprise solution. Operating across Singapore, Thailand, and Malaysia, we partner with top enterprises and public sector clients to deliver transformative business solutions.

We're seeking forward-thinking ServiceNow professionals to join our innovative team as we shape the future of AI-powered ServiceNow implementations. This isn't just another ServiceNow role—it's an opportunity to work at the intersection of ServiceNow, Generative AI, Agentic AI, and hyperautomation to create enterprise-wide solutions that revolutionize how businesses operate.

The position will be tailored to match your experience level and expertise within the ServiceNow ecosystem, with clear pathways for growth from developer to consultant to architect roles.

Key Responsibilities

Responsibilities will be adjusted based on experience level and expertise

• Participate in designing and implementing advanced ServiceNow solutions that integrate with Gen AI, Agentic AI, and hyperautomation technologies
• Configure and customize core ServiceNow modules while incorporating AI-powered capabilities
• Develop AI-enhanced workflows, virtual agents, and predictive systems that elevate traditional ServiceNow implementations
• Collaborate on end-to-end business transformation projects, not just technical implementations
• Work alongside a holistic team of business process consultants, UI/UX designers, AI experts, and architects
• Contribute to creating AI-powered ITSM, Virtual Agents, and predictive workflows
• Stay at the cutting edge of ServiceNow's newest features and AI integration capabilities
• Participate in knowledge sharing and mentoring as part of our collaborative team environment

Qualifications

Required

• Experience working with ServiceNow platforms (level of experience will determine role seniority)
• ServiceNow certification or willingness to obtain certification (fully sponsored by SimplifyNext)
• Understanding of ITIL framework and IT service management processes
• Knowledge of JavaScript, HTML, and web services (depth required varies by seniority)
• Analytical mindset with a passion for innovation and emerging technologies
• Strong communication skills to bridge technical implementation with business transformation
• Interest in AI and automation technologies and their application within ServiceNow

Preferred

• Experience with or interest in AI integrations with ServiceNow
• Multiple ServiceNow certifications or specializations
• Experience with multiple ServiceNow modules and enterprise applications
• Background in business process transformation, not just technical implementation
• Understanding of Gen AI, Agentic AI, or hyperautomation concepts
• Project leadership or consulting experience