Total 646 Senior Executive support analyst job vacancies in Hong Kong

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Requirements:

• Diploma in Business, Marketing, or a related discipline
• At least 3 years of customer service experience within consumer electronics.
• Strong knowledge in gemstones, diamonds, or precision engineering industries.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Great Opportunity - Be Responsible for measuring and reporting the performance and attribution of the REST’s multiple investment strategies (Options)
• Certificate in Investment Performance Measurement (CIPM®) Preferred
• Location: Sydney, Melbourne or Brisbane 
• Hybrid Working - A Blend of CBD Office and Remote 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*.

We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome. Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Join Rest as a Senior Performance Reporting Analyst and play a key role in how we measure, explain and communicate the performance of our investment options. You’ll help shape the performance reporting framework – people, processes and systems – and support the Manager in leading day‑to‑day operations of the team. In this role you will:

• Deliver accurate, timely performance, exposure and attribution reporting for internal and external stakeholders
• Monitor regulatory developments (including APRA Performance Tests) and provide clear analysis and commentary
• Develop and maintain the Whole of Fund attribution model and share insights on drivers of performance
• Oversee daily performance reporting from our custodian and support continuous improvement of processes
• Contribute to regulatory reporting (e.g. APRA, RG97, portfolio holdings, OTC derivatives)
• Partner with Investment Analytics and other stakeholders to enhance and automate reporting using tools such as State Street Alpha / Charles River and FactSet
• Provide guidance and mentoring to Performance Reporting analysts

Responsibilities:

• Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications, and process flows whilst ensuring alignment with organisational objectives and technical constraints.
• Analyse complex business problems and processes through data analysis, work flow mapping, and impact assessments to identify opportunities for improvement and innovation whilst providing recommendations backed by quantitative and qualitative evidence.
• Develop and maintain detailed documentation including product requirements documents, user stories, process maps, and technical specifications whilst ensuring clarity and traceability throughout the project lifecycle.
• Design and execute user acceptance testing strategies, coordinating with stakeholders to validate that solutions meet business requirements whilst maintaining quality standards and compliance requirements.
• Together with development team, provide post-production monitoring and support, and track customer feedback to iterate the product.
• Identify and develop innovative opportunities through strategic analysis, the use of platform business models and an inclusive digital ecosystem.
• Evaluate new ways of thinking through learning government digital products to interpret data, connect ideas and guide collaborative decision-making to solve complexproblems.
• Evaluate analysis tools and techniques to identify and justify portfolio initiatives that can fully support the organisation’s strategic goals.

Requirements:

• Bachelor’s degree in Business, Information Technology, Computer Science, or arelated discipline.
• 6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects.
• Strong proficiency in business process modelling, requirements engineering.
• Experience in configuration of low-code/no-code products. Familiarity with Whole-of-Government (WOG) tools are welcome.
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms.
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Responsibilities:

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards.
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity.

Requirements:

• Bachelor’s degree in Business, Information Technology, Computer Science, or arelated discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (WOG) are advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms.
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Key Responsibilities

• Prepare tenders, quotations, and cost estimates for transportation and logistics services to support competitive bidding
• Analyze client requirements and perform cost calculations to ensure profitable pricing
• Manage contract variations (e.g., changes in delivery scope, routes, or volume), billing adjustments, and final account reconciliation
• Monitor operational costs and budgets to ensure services are delivered within agreed financial targets
• Liaise with clients on service performance, delivery schedules, additional requirements, and contract-related matters
• Follow up with existing clients to identify opportunities for contract renewal, service expansion, and new business
• Coordinate with internal teams to ensure smooth execution of logistics services
• Support business development initiatives by maintaining strong client relationships and contributing to revenue growth

Preferred Competencies and Qualifications

• Diploma or Degree in Quantity Surveying, Engineering, or related field
• At least 2 years of experience.
• Ability to manage multiple projects and meet deadlines efficiently

Job description

Review journal entries to ensure journals booked are validated/ substantiated in accordance to company Journal Policies. Collaborate with GL Analyst in understanding the journal's supporting evidence & approval.
• Support & coordinate HFM related task from region perspective, including error validation, coordinate on half year/year end disclosures per Group timeline.
• Support GL Analyst in rectify issues or enquiries pertaining to GL transactions within the entities supported.
• Organize and host balance sheet review calls with stakeholders (FC, FD, FBP, FP&A, HR, etc) to review & form action plan on aged items >90days and irregular/material open items. This includes challenging on validity of these items.
• Collaborate with stakeholders and sub-module functions (FA, AP, AR, IC, CM) to execute the action plan to clear these items to ensure a clean balance sheet position, escalate to manager or senior leaders if required
• Review month end balance sheet reconciliation file on monthly basis, ensure correct support documentation, reconciling items & action plan entered & completed correctly by the reconciler.
• Understand and ensure compliance with Experian policies and be the first line of defense/ Gatekeeper of the books.
• Provides guidance to team members, advising team on any matters arising from GL process
• Ensure stakeholders queries are attended to and resolved in a timely, responsible and proactive manner
• Ensure GL team key metrics are met & maintained, e.g. reduce aged open items & maintained the quality of month end balance sheet reconciliation file.
• Continuously drive for improvement & streamline processes within General Ledger function.
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The position requires engineer to carry out tasks related to the support of broadcast and broadcast IT related equipment and systems, including activities such as manning of support hotline, system diagnosis, remediation and monitoring, system administration, patching and preventive maintenance. In addition, the position is required also to support the planning and implementation of broadcast IT system projects.

• Provide technical support to broadcast equipment and systems in News Studios & News Post Production and asset management system, Outside Broadcast production van, News Room Computer System and etc.
• Document, communicate, collaborate, and handle fault incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
• Perform troubleshooting and repair of broadcast equipment and system.
• Perform preventive and corrective maintenance broadcast and IT equipment.
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Evaluate and recommend new broadcast IT equipment and system.
• Support project implementation of broadcast IT system and infrastructures including the support in drafting of technical specifications and costings documentations.
• Perform shift and standby duty to support broadcast system and infrastructures.

• Degree in Information Technology, Information Systems, IT Security or equivalent. CCNA, Certification in Information Technology networking field is an advantage.
• Candidate without the required academic qualifications but with at least 3 years of relevant experience in IT, Broadcast or Media Production related field are welcome to apply.
• Microsoft certifications such as MCSA preferred
• Project management experience preferred.
• Basic understanding of cloud / enterprise system architecture
• Network troubleshooting skills of IT devices maintenance and experience with management and configuration of networking devices (switches, routers, firewalls) will be preferred.
• Perform shift and standby duty to support broadcast system and infrastructures.

Key Responsibilities

• Process daily invoicing, customer payments, and move-out transactions (including electronic funds transfers) accurately and on time

• Manage collections for overdue accounts through professional and effective follow-ups

• Support rental increase exercises, including tenant verification, issuing notices, and addressing customer queries

• Prepare monthly reconciliation, costing, insurance, and other management reports

• Maintain accurate customer records and ensure data integrity across systems

• Coordinate promotional and system updates with Marketing, Commercial, and site teams

• Handle non-sales enquiries remotely via phone, WhatsApp, and email

Requirements

• Minimum Secondary education or equivalent working experience

• Experience in business support, administration, sales support, reporting, or customer service

• Strong numerical skills with close attention to detail and accuracy

• Ability to manage multiple tasks and meet reporting deadlines

• Good written and verbal communication skills

• Proficient in Microsoft Office; CRM or property management system experience is an advantage

• Honest, reliable, and comfortable working in a team environment

Working Hours

• Monday to Friday: 9:00am – 6:00pm

• Alternate Saturdays: 9:00am – 1:00pm

We are a growing SME in the construction sector specialising in the supply and installation of doors and door hardware. We are looking for a Sales & Project Support Executive to assist with sales quotations, follow-ups and cost tracking for ongoing projects.

This role is suitable for candidates with or without formal academic qualifications, as training and guidance will be provided. Candidates must be willing to learn, take responsibility and work long hours when required.

Key Responsibilities

• Prepare and issue sales quotations based on drawings, specifications and instructions.
• Follow up closely on submitted quotations with clients and contractors.
• Liaise with suppliers for pricing and product details.
• Maintain proper records of quotations and project status.
• Assist with quantity take-offs and basic cost estimation.
• Support ongoing projects with cost tracking and documentation.
• Assist with variation orders (VOs), claims and project administration.
• Coordinate with site staff and suppliers when required.

General

• Attend site visits and meetings when necessary.
• Perform ad-hoc administrative and operational duties as assigned.

Job Requirements

• Willingness to learn and take guidance seriously
• Comfortable working in a fast-paced construction environment
• Able to handle multiple responsibilities
• Good follow-up and organisational skills
• Basic computer literacy (Excel, Word)
• Able to commit to long working hours during peak project periods

Why Join Us

• Practical hands-on learning (not theory-based)
• Opportunity to grow into a senior role if performance is strong
• Suitable for candidates who prefer learning by doing

How to Apply
Interested candidates are kindly apply via this portal or email your resume to wu_jx@bjdevel.com.sg

Please note that phone enquiries and walk-in applications will not be entertained. Only shortlisted candidates will be contacted.

About Adecco

Adecco Group, headquartered in Zurich anda Fortune 500 company, is a global leader in HR solutions. Founded in 1996, weoffer services like temporary staffing, permanent placement, and recruitmentprocess outsourcing across over 60 countries. Adecco combines global reach withlocal expertise, using technology to enhance its HR ecosystem. The company iscommitted to corporate social responsibility, focusing on diversity,sustainability, and community development, and supports various industries,including IT, finance, healthcare, and manufacturing.

Traineeship Description

This position reports to the Key Account Manager. Manages the regional bid/tender process end-to-end to support new business wins, maximize strategic accounts, and drive innovation. Drafts and curates compliant proposals and sales collateral; coordinates timelines/deliverables with Sales; supports forecasting and performance reporting; and gathers market/tender intelligence. Acts as a trusted advisor to internal stakeholders on client requirements, risks, pricing structures, and service transition planning post-award.

Responsibilities

1. Tender Management & Proposal Writing

• Lead and manage the end-to-end tender process for new business opportunities
• Draft, format, and submit proposals in a clear, professional manner aligned with corporate and industry standards
• Ensure all tenders are compliant with internal governance and external client requirements

2. Advisory & Stakeholder Support

• Act as a trusted advisor to internal stakeholders, interpreting client requirements and identifying potential risks to the business
• Collaborate closely with Sales Managers to qualify tender opportunities and guide them through timelines and deliverables

3. Opportunity Identification & Delivery

• Proactively identify new tender and bid opportunities
• Coordinate all aspects of the tender process to ensure timely and high-quality submissions
• Develop transition plans and service delivery guidelines for post-award implementation

4. Sales Enablement & Insights

• Ensure all sales proposals and collateral are up to date, standardized, and aligned with brand and service standards
• Contribute to sales performance reporting, forecasts, and market intelligence gathering
• Support specific sales process tasks that improve operational efficiency and client satisfaction

Competencies to learn

1. Tendering & Proposal:

End-to-end management of tenders, RFQs, and sales proposals to support new and existing business opportunities. This includes ensuring compliance with client requirements and internal governance standards.

2. Commercial Acumen:

Understanding the commercial drivers behind staffing and workforce solutions, including pricing, margins, and cost structures.

3. Analytics & Reporting:

Supporting sales performance tracking, pipeline reporting, and management insights through accurate data analysis.

4. Communication:

Producing clear, professional written and verbal communications to support sales activities

5. Customer Focus:

Support the sales team in delivering a strong client experience by aligning proposals to client needs, strengthening our value proposition, and supporting deal conversion. Work closely with regional stakeholders and provide light client-facing support to ensure consistency and responsiveness throughout the sales process.

Attachment Duration Offered

• 6 Months

Customer Support Executive

Location: Jurong East

Employment Type: 12 months contract

Work Schedule: 5-day work week

• Mon–Thu: 8:00am – 6:00pm
• Fri: 8:00am – 5:00pm (On-site role, not WFH)

About World Farm

World Farm is one of Singapore’s largest retail and wholesale garden centres, offering the widest range of plants and gardening products at the best value. As we expand towards becoming Singapore’s biggest retail garden centre brand, we’re seeking dedicated team players to grow with us in this exciting phase.

Responsibilities

• Support customer service and sales teams.
• Handle incoming communications across multiple channels.
• Act as a brand ambassador when engaging with customers.
• Maintain filing systems and manage records.
• Coordinate between Jurong and Sungei Tengah offices.
• Prepare quotations, contracts, delivery orders, invoices, and other documents.
• Update and manage plant/product stock lists, catalogues, website, and server.
• Ensure accuracy of sales transactions and project information.
• Manage office and pantry supplies inventory.
• Perform office front desk duties, welcoming guests.
• Carry out general ad-hoc administrative tasks.

Requirements

• 'N’ Levels, 'O’ Levels or Diploma in any field.
• At least 1 year of local working experience.
• Strong organisational and prioritisation skills.
• Good time management skills to handle multiple tasks efficiently.
• Good written and spoken English; Chinese literacy is an advantage.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office, Outlook, and email systems.
• Positive attitude, detail-oriented, and deadline-driven.
• Willingness to learn new skills.
• Training will be provided.

Benefits

• Casual and relaxed work environment.
• Friendly and supportive team culture.
• Strong leadership and guidance.
• Good work-life balance with flexible hours.
• Opportunities for personal and professional growth.

Responsibilities:

• CPB Expert: This critical leadership role is responsible for orchestrating the strategic technology roadmap and execution for Wealth Management in Asia and EMEA, ensuring initiatives are scalable, innovative, and deliver competitive advantage. It involves establishing robust governance frameworks to ensure regulatory compliance, mitigate risks, and maintain operational integrity. A strong command of Private Bank knowledge, encompassing its systems, functionality, and processes, is essential for success in this role. Furthermore, the role demands expert program leadership to guarantee timely, budget-adherent delivery of a diverse technology portfolio, effective engagement and influence with senior stakeholders within the Citi Private Bank (CBP) space, and fostering a high-performance culture within the team.

• Strategic Planning & Execution: Lead the formulation and implementation of strategic technology initiatives aligned with the overall Wealth Management business strategy for Asia and EMEA. Drive the technology roadmap for key wealth platforms and services, ensuring scalability, innovation, and competitive advantage.

• Governance Framework Development & Oversight: Establish, maintain, and continuously improve robust governance frameworks for technology development, delivery, and operations within Wealth Technology Asia/EMEA. Ensure adherence to regulatory requirements, internal policies, and best practices.

• Program & Project Leadership: Oversee a portfolio of strategic technology programs and projects, ensuring timely delivery, budget adherence, and alignment with business value. Provide guidance and mentorship to project managers and teams.

• Stakeholder Engagement: Collaborate extensively with senior business leaders, product managers, and technology heads across Asia and EMEA to understand requirements, manage expectations, and communicate progress effectively. Act as a primary point of contact for technology-related governance matters within the Wealth Technology domain.

• Risk Management & Compliance: Identify, assess, and mitigate technology-related risks, ensuring compliance with relevant data privacy, security, and operational resilience standards. Drive audit readiness and response activities.

• Performance Measurement & Reporting: Define key performance indicators (KPIs) for technology initiatives and governance processes. Develop and present regular reports on strategic progress, operational performance, and compliance status to senior management.

• Team Leadership & Development: Foster a high-performance culture within the team, promoting continuous learning, collaboration, and professional growth.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.

• Minimum of 10+ years of experience in financial services technology, with a strong focus on Wealth Management or Private Banking.

• Proven track record in leading strategic technology initiatives, program management, and implementing strong governance models.

• In-depth knowledge of technology platforms, architecture, and emerging trends in wealth management.

• Demonstrated ability to engage and influence senior business and technology stakeholders.

• Strong understanding of regulatory and compliance requirements in the financial industry across Asia and EMEA.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and problem-solving abilities.

Education:

• Bachelor’s/University degree, Master’s degree preferred

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

This role focuses on providing hands-on technical support for the company’s platform. You will troubleshoot technical and platform-related issues, help customers resolve platform-related issues, and support them in using platform features as part of live support interactions.

You will also escalate complex issues when needed and contribute to documentation and internal knowledge sharing to improve resolution efficiency and customer experience.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Act as a problem-solver: understand customer needs, troubleshoot technical issues, and follow up to ensure resolution
• Provide technical support to customers via email, chat, and other support channels
• Guide customers through platform features and workflows as part of troubleshooting and support interactions
• Build strong platform knowledge to support effective troubleshooting and customer issue resolution
• Diagnose, address, and resolve technical issues efficiently and accurately
• Investigate platform functionality issues, login/access concerns, workflow blockers, and compatibility issues
• Test and validate platform functionality following product releases to identify potential issues impacting customers
• Support troubleshooting of third-party integrations and compatibility issues with external tools
• Reproduce customer-reported bugs and clearly document findings for escalation to Product or Engineering
• Escalate complex issues to higher-level support when needed
• Contribute to support resources such as help articles, troubleshooting guides, and internal documentation
• Assist in documenting technical workflows, troubleshooting steps, and escalation paths for recurring incidents
• Collect customer feedback, identify recurring issues, and share insights with Product and Engineering teams
• Log support requests and keep internal teams updated on issue status and customer impact
• Meet personal and team goals such as CSAT, response times, and SLA expectations while keeping customer satisfaction a top priority
• Collaborate with and support team members when assistance is needed
• Take on additional tasks or responsibilities when required to meet team objectives

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with strong problem-solving skills and attention to detail
• Passionate about customer satisfaction and delivering exceptional support experiences
• Comfortable troubleshooting technical and platform-related issues in a fast-paced SaaS environment
• A clear communicator who can explain technical concepts in a simple, practical way
• Adaptable, proactive, and able to work independently with limited supervision
• Collaborative and team-oriented, always ready to support colleagues when needed

YOU HAVE…

• 2+ years of relevant experience in a SaaS, Tech, or Technical Support environment
• 2+ years of experience in technical customer support on SaaS support environments
• Proven ability to provide exceptional technical customer support
• Strong communication and collaboration skills, with a bias for clarity and action
• Experience with a modern support stack such as Zendesk, Guru, Slack, and JIRA
• Analytical, curious, and adaptable, you seek solutions, not perfection
• General knowledge of how web-based and mobile applications work
• Ability to diagnose and troubleshoot customer-reported technical issues
• Comfortable operating in a fast-moving, growth-stage environment
• Able to work independently with little supervision in a remote environment
• Metrics-driven with the ability to manage ticket volume and response SLAs

Bonus Points

• Experience supporting integrations and technical escalations
• Experience supporting SaaS platforms in a technical customer support role
• Passion for customer experience and technical problem-solving

Job Responsibilities:

• Manage warehouse  and logistics operations for the clients, ensuring timely and efficient delivery of goods

• Maintain customer records and sales date in the company's CRM system
• Provide support to the sales team in preparing quotations, presentations and tracking invoices 
• Directly liaise with customers and provide the most accurate and prompt solutions
• Coordinate with various teams and departments to ensure smooth and efficient operations

Job Requirements:

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Minimum of 2 years of experience in contract logistics or supply chain management 
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet tight deadlines
• Strong problem-solving and analytical skills
• Proficient in Microsoft Office and logistics software

We are seeking a Business Support Executive to provide comprehensive support to senior management, with a strong focus on budget reporting, management updates, and business operations support. This role goes beyond traditional administrative work — you will be actively involved in preparing business reports, coordinating management updates, and ensuring smooth communication across teams.

• Prepare budget reports, tracking expenses, and compiling updates for management.
• Coordinate executive meetings, including agendas, materials, logistics, and follow-ups.
• Manage schedules, correspondence, and preparing briefing decks for senior management.
• Maintain documentation and reporting systems to ensure smooth business operations.

Requirements:

• Diploma or degree in Business Administration or equivalent.
• Proven experience in business/management support in the Construction/Engineering sector.
• Strong skills in MS Excel and PowerPoint, with hands-on experience preparing reports and presentations.
• Excellent communication, organizational skills, and ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740