Total 4,149 Others support analyst job vacancies in Hong Kong

Job Focus:

We are looking for a System Analyst to support the enhancement and maintenance of internal systems. Reporting to the Head of IT, this role is responsible for customizing enhancing internal systems to support evolving business needs.

Job Responsibilities:

• Analyse, design, develop, test, and implement system enhancements and applications
• Work closely with cross-functional stakeholders to gather requirements and understand user needs for system changes
• Prepare detailed documentation, including requirements, process flows, and technical specifications
• Design and implement modifications to existing systems, ensuring smooth integration and adherence to best practices
• Support in-house applications and provide post-implementation support, including user guidance during system transitions

Job Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Min 3 years of experience in software development, preferably in Microsoft .NET (C#,VB.NET, MVC) and SQL
• Strong analytical, problem-solving, and project management skills
• Good communication skills with the ability to collaborate effectively and work under pressure to meet deadlines

Thank you for your interest in this role. Please note that only shortlisted candidates will be contacted.

Registration No. R1985319

EA License No. 25C2698

Role: Audit Analyst

Business Function

- Group Audit helps the Board and Executive Management meet the strategic and operational objectives of the bank. We conduct independent checks to ensure that the Group’s risk and control processes are adequate and effective. All our team members are highly sought-after professionals who work as trusted advisors to our clients, in all matters related to a company’s internal controls.

- We look after a portfolio made up of Consumer Banking Group (including Wealth Management), Legal & Compliance function (including Financial Crime & Security Services) and Corporate Functions (such as CRESA & GSMC etc.)

Responsibilities:

- Conduct audits for CBG audit portfolio and identify the associated risks

- Support Function Audit Head and Deputies in project planning and execution

- Escalate issues appropriately and timely. Ensure concise and clear audit findings and reports are presented on a timely basis.

- Keep abreast on the development of regulatory, industry and product development through continuous monitoring and auditing.

- Participate in digital initiatives (including data analytics tools and data driven operating model) to promote data driven audits.

Requirements

- Degree qualification, with at least 4-6 years’ relevant experience in the internal and/or external audit of financial services industry, preferably with relevant experience in consumer banking, wealth management and/or legal & compliance functions

- Self-motivated and demonstrates the initiative & ability to work independently and effectively with multiple priorities

- Strong communication skills (both verbal and written), i.e., able to articulate key messages effectively.

- Ability to establish and maintain positive relationships with stakeholders and team mates.

- Proven robust analytical skills with strong attention to detail.

- Accounting or internal audit qualifications (Associate Chartered Accountant (ACA), Association of Chartered Certified Accountants (ACCA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)) are preferred.

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Who We Are

Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. Akkodis is part of the Adecco Group. Akkodis is a commercial brand under which both AKKA and Modis entities operate.

About the Project Team

Our client is a globally recognized leader in the consumer technology industry, renowned for its commitment to innovation, operational excellence, and the highest standards of compliance and integrity. Operating across a complex international landscape, the organization offers exposure to sophisticated global trade compliance frameworks and the opportunity to work alongside experienced professionals in a fast-paced, collaborative environment. This role provides valuable experience supporting sanctions and export compliance activities within a highly regulated multinational setting.

KYC Analyst

Location: Singapore
Employment Type: 12-Month Contract (Renewable)
Department: Compliance / Financial Crime Compliance

About the Role

We are seeking a detail-oriented and analytical KYC Analyst to support customer due diligence (CDD), Know Your Customer (KYC), sanctions screening, and financial crime compliance activities. The successful candidate will be responsible for conducting customer onboarding reviews, periodic reviews, enhanced due diligence (EDD), and sanctions screening investigations to ensure compliance with regulatory requirements and internal policies.

This role plays a critical part in protecting the organization from financial crime risks, including money laundering, terrorist financing, sanctions violations, and reputational risks.

Key Responsibilities

• Perform KYC reviews for new and existing customers, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and periodic reviews.

• Conduct customer identification and verification in accordance with regulatory requirements and internal compliance standards.

• Review and investigate sanctions screening alerts, adverse media findings, politically exposed person (PEP) matches, and other financial crime-related alerts.

• Analyze customer profiles, ownership structures, source of wealth, source of funds, and business activities to assess potential risks.

• Assess and resolve sanctions, AML, and financial crime alerts by distinguishing true matches from false positives through detailed investigation and research.

• Escalate high-risk customers, suspicious activities, sanctions concerns, or unusual findings to Compliance management for further review.

• Gather information from internal systems, commercial databases, public sources, and business stakeholders to support investigations and risk assessments.

• Maintain accurate and comprehensive case documentation, investigation records, and audit trails.

• Support ongoing customer monitoring activities and remediation projects.

• Ensure all reviews are completed within established service level agreements (SLAs) and regulatory timelines.

• Assist with regulatory audits, internal reviews, compliance testing, and special projects as required.

• Partner with internal stakeholders to provide guidance on KYC requirements, customer risk ratings, and compliance best practices.

• Contribute to process improvement initiatives to enhance operational efficiency and regulatory compliance.

• Perform additional duties and projects as assigned.

Requirements

Education & Experience

• Bachelor's Degree in Business, Finance, Banking, Law, Risk Management, Compliance, or a related discipline.

• Minimum 2–5 years of experience in KYC, AML, Financial Crime Compliance, Customer Due Diligence, or related compliance functions.

• Experience conducting customer onboarding, periodic reviews, remediation exercises, and enhanced due diligence investigations.

• Experience reviewing complex ownership structures, beneficial ownership information, and high-risk customer profiles.

• Prior experience within banking, financial services, fintech, multinational corporations, or regulated industries is preferred.

Technical Knowledge

• Strong understanding of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance requirements.

• Familiarity with global sanctions programs, including OFAC, UN, EU, and other international sanctions frameworks.

• Knowledge of AML regulations, financial crime risks, terrorist financing controls, and regulatory expectations.

• Experience using compliance screening tools such as World-Check, Refinitiv, LexisNexis, FircoSoft, Dow Jones Risk & Compliance, Actimize, or equivalent platforms.

• Experience conducting adverse media reviews, sanctions screening analysis, and customer risk assessments.

Skills & Competencies

• Strong analytical and investigative skills with the ability to identify and assess financial crime risks.

• Excellent attention to detail and documentation capabilities.

• Ability to exercise sound judgment and make risk-based decisions.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and work effectively under tight deadlines.

• Self-motivated, adaptable, and able to work independently in a fast-paced environment.

• Strong stakeholder management and interpersonal skills.

• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Preferred Qualifications

• Professional certifications such as CAMS, ACAMS, ICA, CFCS, or equivalent compliance certifications.

• Experience supporting global KYC, AML, sanctions, or financial crime compliance programs.

• Exposure to regulatory audits, remediation projects, and customer lifecycle management processes.

What You'll Gain

• Opportunity to work within a global compliance and financial crime function.

• Exposure to complex KYC, AML, sanctions, and customer due diligence investigations.

• Collaboration with regional and global stakeholders across Compliance, Legal, Risk, and Business teams.

• Potential opportunity for contract extension based on business needs and performance.
  

  Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!
  

  To apply, please submit your updated resume along with your notice period and expected salary.

  Click on the 'Apply here' button to drop your resume directly or email it to susmita.sahu@akkodis.com.

  Our team will review all applications and contact shortlisted candidates for further steps in the selection process

Job Scope:

You will leverage AI/ML, statistics, data technologies and cloud computing platforms to develop integrated, innovative data-driven solutions which will support and advance core work and strategic goals against the backdrop of an evolving energy landscape. The key responsibilities of the officer include:

• Design, build, deploy, manage and maintain end-to-end data and AI/ML projects, as well as Big Data and Cloud platforms to meet the multi-faceted needs of a rapidly growing data-driven organization in the energy sector
• Perform project management and product owner activities for the development, testing and maintenance of enterprise data systems such as data lakes, analytics platforms and AI platforms according to the Agile methodology;
• Develop and implement scalable and reliable Extract, Transform and Load (ETL) processes for the ingestion and integration of large, structured and unstructured data from a variety of data sources. This includes systems that are on-premise and cloud platforms
• Working with business users, project teams, government agencies, international organizations and industry partners to explore new AI/ML and data technologies, tools and techniques in the energy sector; and identify new deployable solutions to support and advance the companty's core work and strategic goals.

Requirements:

• Education in Computer Science, Data Science, Statistics, Economics, or other related disciplines with substantial quantitative content
• Relevant working experience, especially in handling data analytics or AI/ML projects; as well as strong knowledge of data/cloud technologies.
• Demonstrable experience in leveraging data/ML techniques such as data mining, data engineering, machine learning, natural language processing, etc.
• Demonstrable experience in programming languages like SAS, R, Python, Java, or Scala for data science and/or data processing applications.
• Excellent analytical, coordination and communication (written and verbal) skills are critical for this position.
• Background in handling data analytics as well as strong knowledge of data/cloud technologies.
• Applicants must possess an independent problem-solving mindset with a strong desire to find innovative and 'out of the box' solutions to problems.
• Applicants must possess strong interpersonal skills to engage, collaborate, build and maintain relationships with stakeholders.
• Applicant must be a committed team player, with a strong interest to shape Singapore's energy landscape and public service.
• Knowledge/experience in working with Gen AI technologies such as LLM models would be an advantage.

Working Hours: Office Hours

Contract Period: 12 months

Salary: $4500-$7500/month (depending on job position, qualifications and experience)

Location: Pasir Panjang

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Job Title: Microsoft Purview DLP Security Analyst / M365 DLP Support Engineer

Employment Period: August/September 2026 to March 2027, with possible yearly renewal
Location: 1 Fusionopolis Way
Working Hours: Monday to Friday, 8:30am to 6:00pm
Engagement Type: Contract / Renewable Term

Role Overview
We are seeking a Microsoft Purview DLP Security Analyst / M365 DLP Support Engineer to support Data Loss Prevention alert monitoring, incident handling, investigation, reporting, user support, and policy improvement activities.

The successful candidate will work closely with security operations, service desk, data owners, business users, compliance teams, and Microsoft Purview SMEs to ensure DLP alerts are properly monitored, investigated, classified, documented, escalated, and improved through continuous policy tuning.

Key Responsibilities

DLP Alert Monitoring & Incident Handling
Monitor DLP alerts from Microsoft Purview DLP Dashboard, Microsoft Defender XDR, email notifications, service desk tickets, and related alerting channels.

Log, track, triage, and classify DLP alerts, including initial investigation of true positives and false positives.

Perform first-level analysis and escalate high-risk or complex incidents to L2 security operations, L3 Purview SMEs, architects, compliance, legal, or other relevant stakeholders where required.

Investigation & Analysis
Perform detailed analysis of DLP incidents to identify root causes, including user behaviour, policy gaps, data misclassification, or process issues.

Validate and document false positives clearly to support policy improvement and operational reporting.

Support forensic analysis and evidence gathering for high-risk DLP incidents where required.

Escalation & Stakeholder Coordination
Coordinate with SOC teams, service desk, business units, data owners, compliance, legal, and IT stakeholders to ensure DLP incidents are handled appropriately and within expected timelines.

Communicate DLP-related issues clearly to both technical and non-technical users.

Policy Tuning & Change Management
Work with L3 SMEs and architects to recommend improvements to DLP policies based on repeated alerts, user feedback, threat trends, false positive patterns, and post-incident findings.

Support DLP change management activities arising from new regulatory requirements, new workloads such as Teams, Copilot or SaaS applications, and post-incident improvements.

Provide practical recommendations to improve DLP policy effectiveness and reduce unnecessary business disruption.

User Support & Awareness
Respond to user-reported DLP issues, including blocked activities, policy alerts, and suspected false positives.

Provide guidance to users on compliant data handling and proper use of sensitive information.

Support communication and awareness activities related to DLP policy enforcement.

Monitor and ensure the AI agent is running and responding correctly where applicable.

Reporting & Continuous Improvement
Prepare periodic DLP reports covering alert volumes, top users triggering policies, false positive rates, policy effectiveness trends, recurring issues, and recommended improvements.

Maintain proper documentation of investigations, findings, escalations, and closure actions.

Technical Skills Required
Strong hands-on knowledge of Microsoft Purview DLP is mandatory.

Experience in Microsoft Purview policy configuration, troubleshooting, alert review, and operational support.

Good understanding of DLP across Endpoint, Exchange, SharePoint, Teams, and Microsoft 365 workloads.

Knowledge of Microsoft Defender XDR, Microsoft 365 Compliance Portal, Microsoft Entra, sensitivity labels, data classification, and information protection.

Microsoft Intune experience will be an added advantage.

Operational & SOC Skills
Experience in incident triage, investigation, security alert analysis, ticket handling, true/false positive determination, and basic log analysis.

Experience with ticketing tools such as ServiceNow or similar platforms.

Ability to work with SOC, service desk, compliance, legal, and business stakeholders.

Data Security & Compliance Knowledge
Good understanding of data protection, data classification, data exfiltration risks, insider risk awareness, and DLP control concepts.

Knowledge of Singapore PDPA and data protection practices will be advantageous.

Soft Skills
Strong communication skills with business users and technical stakeholders.

Ability to explain DLP blocks, alerts, and policy enforcement in a professional and user-friendly manner.

Strong analytical thinking, root-cause analysis, documentation, and coordination skills.

Able to work independently while escalating appropriately when needed.

Experience Requirement
3 to 5 years of experience in Microsoft 365, Microsoft Purview, DLP, security operations, end-user support, or L2 support.

Hands-on experience supporting Microsoft Purview DLP in an enterprise environment is strongly preferred.

Preferred Certifications
Microsoft SC-400: Information Protection Administrator
Microsoft SC-200: Security Operations Analyst
Microsoft MS-102: Microsoft 365 Administrator
Microsoft SC-300: Identity and Access Administrator

Portfolio Management & Performance Monitoring

• Maintain portfolio-level and asset level financial models and performance dashboards.
• Monitor asset-level operating and financial performance against budgets.
• Track portfolio KPIs including occupancy, NOI, cash flow, valuations, and returns.
• Support portfolio reviews and investment committee reporting.

Analysis

• Build and maintain financial models for acquisitions, disposals, and capita projects.
• Make recommendation supported by data on assets or portfolio and help implement asset management strategies.
• Perform market research and comparable transaction analysis.
• Prepare presentations and recommendation materials.
• Assist with underwriting and sensitivity analysis.

Asset Budgeting & Forecasting

• Support annual asset budgeting exercises and half-yearly reforecasts
• Maintain budget models with Finance team
• Collate, review and analyse income and OPEX assumptions from asset leasing and property management teams.
• Make recommendations on asset or portfolio strategy based on variance analysis

Senior Management & Investor Reporting

• Support preparation of monthly, quarterly and annual reports to various stakeholders.
• Assist with performance and portfolio analytics.
• Prepare investor presentations, fact sheets, and reporting materials.
• Provide insights on market conditions

Governance & Process Management

• Ensure data accuracy and consistency across reporting outputs.
• Support ad hoc strategic projects across the investment platform.
• Explore and implement efficient technology solutions

Key Responsibilities

• Coordinate and arrange meetings with internal and external stakeholders
• Assist in scheduling and coordinating team events and activities
• Handle travel arrangements
• Maintain an organised electronic document filing system to ensure ease of access
• Support and facilitate all communication within the team regarding administrative and operational matters.
• Provide administrative and logistics support to the team
• Manage office supplies and inventory
• Manage procurement requests, coordinate with suppliers and stakeholders on delivery matters
• Manage expense records and claims
• Process incoming purchase orders, track customer delivery milestones and handle invoicing matters
• Coordinate security clearance for guests
• Coordinate Customer/internal events , including if applicable accommodation, catering, venue and equipment arrangements
• Support on and off boarding of new team members
• Perform ad hoc duties assigned by the management

Qualifications and skills

• Bachelor’s degree or equivalent.
• 5+ years of experience supporting high-level executives.
• Service-oriented team player with exceptional interpersonal skills and ability to build and foster relationships
• Strong organising skills with ability to work within constrains and simplify tasks
• Independent, self-motivator, and adaptable
• Detail oriented and problem solver

Job purpose

To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.

Duties and responsibilities

Providing first-level helpdesk and end-user support.

·               Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.

·               Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.

·               Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·               Repairing equipment and replacing parts as required.

·               Managing backup jobs.

·               Providing support, including procedural documentation and relevant reports

·               Supporting the roll-out of new software and hardware.

·               Maintaining records of software licenses.

·               Managing IT Assets, inventory and other IT supplies.

·               Source and co-ordinate with vendors for procurement, maintenance and support issues.

·               Testing and evaluating new technology.

Requirements

·               Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.

·               Required technical troubleshooting skills for Windows 10, 11.

·               Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.

·               Support for handheld smartphones and tablets.

·               Monitor and ensures compliance with company’s IT Security policies.

·               Patch management.

·               Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.

·               Willingness to take ownership of task and express interests in learning new technologies and systems.

·               Basic knowledge of cybersecurity will be an added advantage.

·               Knowledge in use of AI tools would be an advantage.

·               Fresh graduates are welcomed to apply

Working conditions

·       5.25-day work week

Compliance & Operations Analyst — AML / KYC / Regulatory Support

Job PurposeProvide compliance, regulatory and operational support across client/investor onboarding, AML/KYC reviews, regulatory reporting and service‑provider coordination to ensure robust compliance controls and efficient fund operations.

Key Responsibilities : Compliance / AML / KYC / Regulatory Support

• Support client and investor onboarding reviews: collect, review and validate KYC documentation, perform accredited investor checks, and assess source of wealth / source of funds.
• Conduct screening (PEP/sanctions) and follow up on screening alerts and remediation actions.
• Coordinate with external compliance consultants, fund administrators and other third parties on AML/KYC and regulatory matters.
• Maintain compliance registers, onboarding logs, outsourcing registers, periodic review trackers and related documentation.
• Assist in preparation and follow‑up for compliance meetings, internal reviews, audits and regulatory requests.
• Support preparation and responses for MAS surveys and other regulatory/reporting matters; coordinate information gathering and follow‑up with management or external advisers.
• Coordinate updates to policies, procedures, compliance manuals and internal control documents.
• Support review and periodic due diligence of service‑provider arrangements and outsourcing documentation.

Reporting / Operations / Administration

• Support onboarding of banks, brokers, custodians, RMs and external counterparties including account openings, maintenance, authorised signatory updates, trading authorities, LPOAs and SFTP/data‑feed access.
• Act as point of contact between fund administrators and investors for new subscriptions into sub‑funds.
• Assist investor onboarding through administrator processes: coordinate subscription documentation, KYC materials and follow‑up queries.
• Coordinate with investors, administrators and internal stakeholders to ensure subscription and account onboarding tasks are completed timely.
• Liaise with technology vendors and reporting platforms on reporting access, SFTP setup, data feeds and data consolidation.
• Serve as central coordinator among management, clients, administrators, banks, brokers, custodians, auditors, compliance consultants and other service providers.

Required Qualifications & Experience

• Degree in law, finance, business, risk/compliance or related field (or equivalent experience).
• 3+ years’ experience in AML/KYC, compliance, regulatory reporting or fund operations.
• Practical experience with investor KYC, source of funds/wealth assessments, screening tools and regulatory filings (preferably Singapore/MAS experience).

Skills & Competencies

Strong understanding of AML/KYC frameworks, sanctions/PEP screening and regulatory requirements.
High attention to detail and strong documentation skills.
Good stakeholder management and client-facing communication.
Ability to manage multiple tasks, prioritise and follow through.
Proficient in MS Office; familiarity with screening/KYC tools, fund admin systems and SFTP/data feeds advantageous.
Discretion handling confidential information and sound judgement in escalation.
When you apply, youvoluntarily consent to the disclosure, collection and use of your personal datafor employment/recruitment and related purposes in accordance with the TechAalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)
Confidentiality is assured,and only shortlisted candidates will be notified for interviews.
For perm roles.
Tech Aalto Pte Ltd | 24S2130 EA | Pushpanjli Kir | R1657306.

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Note: Successful candidates need to be comfortable with working on weekends and shifts as and when required

Responsibilities:

• Provide support and maintenance for insurance-related applications on the AS400 platform.
• AS400 Application Support
• Able to provide maintenance support
• Any other ad-hoc duties as assigned by supervisors

Requirements:

• Strong analytical and problem-solving skills
• Hands-on experience with AS400/IBM i
• Knowledge of Smart400
• Experience with PolisyAsia/Polisy400
• BusinessObjects (BO) development experience

Good to Have:

• Experience in Web Services/REST API development
• Exposure to Smart Upgrade
• Understanding of General Insurance business processes
• Willingness to work onsite and coordinate with business stakeholders
• Relevant experience in AS400 application support and insurance domain preferred.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Note: Successful candidates need to be comfortable with working on weekends and shifts as and when required

Responsibilities:

• Provide support and maintenance for insurance-related applications on the AS400 platform.
• AS400 Application Support
• Able to provide maintenance support
• Any other ad-hoc duties as assigned by supervisors

Requirements:

• Strong analytical and problem-solving skills
• Hands-on experience with AS400/IBM i
• Knowledge of Smart400
• Experience with PolisyAsia/Polisy400
• BusinessObjects (BO) development experience

Good to Have:

• Experience in Web Services/REST API development
• Exposure to Smart Upgrade
• Understanding of General Insurance business processes
• Willingness to work onsite and coordinate with business stakeholders
• Relevant experience in AS400 application support and insurance domain preferred.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

JOB DESCRIPTION
1.  Provide 24x7 production support onsite / offsite

2.  Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3. Manage and respond to users on timely manner.

4. Log incident ticket for production issues and user queries

5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7. Follow up on defect and incident closure and meet incident closure KPI

8. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9. Make sure system availability as per respective agreed SLA

10.  Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Education:

·       Bachelors’ Degree in Computer Science or related field.

·       At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·       You are experienced in Level 2 production support. If you are having development background would be added advantage.

·       You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·       Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·       You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·       Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·       Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·       You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·       Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA