Total 3,144 support advisor job vacancies in Hong Kong

Our client is from a Manufacturing MNC. Due to their current expansion plan, they are looking for a Supply Chain Coordinator to join their team, in hopes of developing the current high performing team. They are located in the Central West area.

Job Responsibilities:

• Handle sales orders, purchase orders, invoices, and related ERP transactions accurately and in a timely manner.

• Manage daily shipment arrangements, including PO processing, data entry, scheduling, and verification of shipping and billing documents.

• Monitor customer orders, stock availability, production status, and delivery schedules to ensure on-time fulfilment.

• Support order backlog tracking and forecast coordination to ensure supply continuity and operational efficiency.

• Coordinate closely with factories, suppliers, and logistics partners on production planning, shipment readiness, and export/import arrangements.

• Coordinate with customers, suppliers, freight forwarders, warehouses, and internal teams to ensure smooth end-to-end supply chain operations.

• Communicate with SEA customers via email and phone to provide updates, support order processing, and resolve operational issues.

• Prepare and review shipping documentation, including invoices, packing lists, BL, AWB, and LC-related documents.

• Monitor logistics costs and support basic cost analysis to identify improvement opportunities.

• Assist in issue resolution, including shipment discrepancies and customer complaints.

• Perform ad-hoc coordination tasks as required.

Requirements:

• Min Diploma in Supply Chain/Logistics/Business related studies or equivalent.

• Min 4 years’ relevant working experience in supply chain, logistics coordination, customer service, or trading operations.

• Knowledge of import/export processes, including Incoterms, invoices, and packing lists would be advantageous.

• Proficient in Microsoft Office applications.

• Familiar with SAP or similar ERP systems is advantageous.

• Able to work independently, prioritize tasks, and manage multiple coordination activities simultaneously.

• Willing to occasional overseas travel when required

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: job•@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

We are looking to add an Admin, Office & Case Support Executive / Manager to join our growing Criminal Defence and Family Law practice.

This is a dynamic and multifaceted role for someone who enjoys client communication, organisation, problem-solving, and improving how work gets done.

You will serve as a key point of contact for clients, coordinate case-related communications and updates, support lawyers with case management and administrative matters, and help the firm leverage technology and AI tools to improve productivity and client service.

This role is ideal for someone who enjoys taking ownership, keeping things organised, finding solutions, and ensuring no important details fall through the cracks.

RESPONSIBILITIES

Administration & Office Management

• Manage file-opening procedures, conflict checks and client onboarding processes
• Prepare invoices, receipts and payment records
• Track bills, expenses and administrative documentation
• Maintain office filing systems, databases and records
• Coordinate office supplies, equipment and general administrative requirements
• Manage calendars, appointments, scheduling and meeting logistics
• Use AI and modern productivity tools to review, organise, summarise and extract key information from documents, emails and case materials
• Assist with drafting, proofreading, rewriting and improving emails, letters, reports, meeting notes and internal documentation
• Identify action items, key deadlines, risks and follow-up tasks from meetings, discussions, correspondence and case updates
• Assist in improving workflows, systems, templates, automations and operational processes to enhance productivity, organisation and client service
• Continuously look for practical ways to streamline work, improve efficiency and support the firm's day-to-day operations

Client Communications & Relationship Management

• Build and maintain strong relationships with clients through professional, empathetic and responsive communication
• Respond promptly and professionally to client enquiries, messages, concerns and feedback via phone, video calls, WhatsApp, email and other communication channels
• Provide regular updates to clients regarding the progress of their matters
• Escalate urgent, sensitive or complex matters internally in accordance with firm protocols
• Facilitate communication between clients, lawyers, Courts and third parties

Case Support & Coordination

• Coordinate and manage case-related communications, updates, follow-ups and action items
• Prepare case summaries, timelines, meeting notes, call briefs and follow-up reports
• Monitor email inboxes, Court notification systems and internal task trackers for new developments, deadlines and action points
• Maintain accurate and well-organised client files, records and documentation
• Track Court dates, filing deadlines, appointments, consultations and key milestones
• Support lawyers with preparation of materials for meetings, consultations and Court attendances
• Follow structured workflows, SOPs and checklists to ensure matters are progressed efficiently and accurately

REQUIREMENTS

• Strong organisational skills with exceptional attention to detail
• Ability to manage multiple priorities, deadlines and ongoing matters simultaneously
• Confident handling clients, communications and administrative responsibilities in a professional environment
• Comfortable working independently while remaining highly collaborative within a team
• Resourceful, proactive and solutions-oriented mindset
• Strong time management skills with the ability to prioritise effectively
• Reliable, disciplined and accountable, with a strong sense of ownership and follow-through
• Customer service-oriented and genuinely committed to helping clients
• Proficient in Microsoft Office, Outlook, Word, Excel and common business applications
• Comfortable learning and using AI tools such as ChatGPT, Claude, Gemini, Perplexity and other productivity platforms
• Tech-savvy and curious about leveraging technology, automation and AI to improve workflows and efficiency
• Prior experience in administration, client service, legal support, operations, project coordination or case management will be an advantage
• Experience in a law firm, professional services environment or client-facing role is beneficial but not essential

We look for candidates who are driven, self-motivated and resourceful, and who share our desire to build a purpose-driven law practice based on our values:

• Empathy: We will understand what you are going through and show compassion in helping you.
• Integrity: We will always do the right thing, because the time is always right to do what is right.
• Humility: We will put our ego aside and listen to your opinions and feedback because we can always do better.
• Courage: We will act without fear or favour, knowing that we are empowered with our team’s full support.
• Tenacity: We will persevere and work even harder when the going gets tough, when no one else is looking and everyone else quits.
• Ownership: We will be accountable for our actions, and we will not turn away from responsibility.
• Teamwork: We will support and stand alongside our team in every test and triumph.
• Purpose: This is not ‘a’ job; this is ‘OUR’ job. We are grateful to have it, and we take pride in everything we do.

If you would like to apply, please send the following to jonathan.wong@tembusulaw.com:

• CV / resume
• Recent photograph
• Current / last drawn salary
• References or testimonials

Only candidates selected for interviews will be notified. Thank you.

• 5 Work Days, 8.30am-5.30pm / 9am-6pm
• Current Office Near Kaki Bukit MRT, Singapore
• Will Relocate Near Tai Seng MRT in August 2026
• Medical & Dental Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

Requirements:

1. At least Diploma or Degree in IT related field
2. Minimum 2 Years of experiences as Desktop Support Engineer / Technician, IT Support or MIS role in corporate environment.
3. Short notice is preferable [ Less than a month ]

Job Responsibilities

End User Support & IT Operations

• Provide Level 1 and Level 2 technical support for end users, including troubleshooting hardware, software, network, email, and system-related issues.
• Install, configure, test, and maintain employee workstations, laptops, mobile devices, telephones, printers, projectors, access control devices, and other IT peripherals.
• Maintain IT asset inventory, software licenses, standard desktop images, and conduct regular asset audits.

Microsoft 365 & User Lifecycle Management

• Manage Microsoft 365 environment, including setup, configuration, administration, and ongoing maintenance.
• Support employee onboarding and offboarding activities by coordinating with HR on account creation, access provisioning, equipment preparation, email setup, and account deactivation.
• Manage and maintain corporate email systems, Teams, OneDrive, and other Microsoft collaboration platforms.

SharePoint, Intranet & Collaboration Platforms

• Manage and maintain the company's SharePoint environment, corporate intranet, shared folders, and departmental collaboration sites.
• Support business users in document management, access control, workflow configuration, and collaboration platform enhancements.
• Ensure proper governance, permissions management, and data organization across collaboration platforms.

Network & Infrastructure Administration

• Monitor, maintain, and troubleshoot office network infrastructure, including switches, routers, firewalls, wireless access points, VPN solutions, and server room equipment.
• Perform regular network health checks, identify performance bottlenecks, and ensure network availability, stability, and security.

Vendor Management & IT Procurement

• Liaise with external vendors, service providers, and telecommunications partners (e.g., Singtel) for IT infrastructure, internet connectivity, maintenance services, and project implementations.
• Coordinate procurement, deployment, and lifecycle management of laptops, IT hardware, software licenses,

IT Projects & Office Relocation

• Participate in IT infrastructure projects, system upgrades, and office expansion or relocation initiatives.
• Coordinate relocation of IT equipment, network infrastructure, server room facilities, internet services, and end-user devices.

Systems Administration & Process Improvement

• Maintain the daily operation of business systems, including email, file sharing, collaboration tools, and authentication platforms.
• Develop, review, and maintain IT operational procedures, technical documentation, user guides, and disaster recovery plans.

WeCom Administration & Corporate Applications (Similar like WhatsApp but China Version)

• Serve as the administrator for WeCom and other corporate communication platforms.
• Manage user accounts, organizational structures, permissions, security settings, and platform configurations.

Stakeholder Management & Reporting

• Work closely with HR, Finance, Operations, and business departments to understand IT requirements and deliver suitable technology solutions.
• Monitor system performance, prepare operational reports, and provide recommendations for continuous improvement.

Job Title: Technical Support Assistant (M1-1027)
Location: Joo Koon
Working Hours: Mon-Fri 8am-5.10pm
Salary: $2800-$3000

Responsibilities
• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

( Halal Conversion and Management, Training and Inspection/Audits )

• Working Days: 5 Days [Monday - Friday]
• Working Hours: 8.30am - 5.30pm
• Salary: $2,200 - $3,000 + AWS
• Office Near Near Clarke Quay MRT 
• 1 Year Renewable Contract 

Requirements:

• Diploma in Food Science & Technology, Chemistry and other science-related fields
• Training Provided

Responsibilities:

• Organise & maintain files and records (electronically & in hardcopies)
• Prepare & process documents for timely submission to the relevant authorities.
• Continuous engagement or communication with client & authorities, necessary to the applications
• Assist trainers to prepare and organize training sessions
• Partner with Consultants to review, resolve, research & respond to client inquiries and issues as well as to ensure operational tasks are completed
• Partner with Consultants and Compliance Officer to plan and execute audit schedules at clients premises.
• Provide follow-up of audit reports and timely and accurate reviews of client corrective action and closure
• Provide administrative assistance to the Consultants

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

•   Enquiry management:
      - Screen and classify enquiry from Youth enquiry channels
      - Attend to individual enquiries on youth programme
      - Assist in design EDM, and manage distribution of EDM
      - Assist to maintain tracking sheet for mailing list
•    Content management for youth programme:
      - Assist to consolidate all youth programmes for catalogueupdate
      - Assist to update programme outline, based on revision incourse material
      - Assist to compile course information for CET submissionand approval (CMS, AI-COP)
•    Open enrolment registration management:
      - Manage and update registration name list
      - Communication with applicants on application related questions and instructions
•        Ad hoc support for documents for BD processes (internal LOA, OPWN, Service Agreement)

Requirements:

Academic & Professional Certification
•    At least a good bachelor’s degree in any discipline from a reputable university
•    IT savvy and proficient in MS Office applications

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west5@recruitexpress.com.sg
EA License No: 99C4599

Job Description & Requirements

Job Summary

We are seeking a Senior level, Linux system administrator to support and maintain enterprise Linux infrastructure environments. The successful candidate will be responsible for ensuring the stability, availability, security, and performance of Linux servers supporting business-critical applications.

Key Responsibilities

• Administer and support enterprise Linux server environments across development, testing, production, and disaster recovery platforms.
• Perform Linux operating system installation, configuration, patching, upgrades, and maintenance activities.
• Monitor system health, availability, and performance, and implement corrective actions to ensure service reliability.
• Troubleshoot and resolve Linux operating system, infrastructure, and application-related issues within agreed service levels.
• Conduct root cause analysis for system incidents and implement preventive measures to minimize recurring issues.
• Support capacity planning, system performance tuning, and infrastructure optimization initiatives.
• Manage Linux services, including file systems, storage, logical volume management (LVM), DNS, NTP, and user access administration.
• Implement and maintain server security controls, system hardening standards, and access management procedures.
• Develop and maintain shell scripts and automation tools to streamline operational processes and improve efficiency.
• Collaborate with application, database, network, and infrastructure teams to support project implementation and production releases.
• Participate in change management activities, including impact assessments, implementation planning, and post-change validation.
• Support backup, recovery, and disaster recovery processes to ensure business continuity requirements are met.
• Maintain accurate technical documentation, operational procedures, and system configuration records.
• Assist with audit, compliance, and regulatory requirements by providing supporting documentation and evidence.
• Provide technical guidance to junior team members and contribute to knowledge-sharing initiatives.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 10 years of experience in Linux system administration and infrastructure support within enterprise environments.
• Hands-on experience with Red Hat Enterprise Linux (RHEL), CentOS, Oracle Linux, or equivalent Linux distributions.
• Strong knowledge of Linux server administration, system troubleshooting, and performance monitoring.
• Experience in Linux patching, operating system upgrades, and production support activities.
• Working knowledge of Linux clustering, high-availability configurations, and disaster recovery concepts.
• Experience with shell scripting (Bash/Korn Shell) and automation of routine administration tasks.
• Good understanding of networking concepts including TCP/IP, DNS, NTP, SSH, and connectivity troubleshooting.
• Knowledge of system security, access management, vulnerability remediation, and server hardening practices.
• Familiarity with enterprise monitoring tools and incident management processes.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and support critical production environments.

We are seeking a proactive and detail-oriented individual to support daily business operations across administrative, sales coordination, and customer service functions.

This role is well-suited for someone who is organised, enjoys working with people, and takes pride in ensuring smooth and efficient day-to-day operations.

Summary:

• Salary up $3300

• 5 days office hours

• Multiple locations hiring: Jurong/ Tai Seng

• Positive work environment

• Yearly bonus
  

Job Scope:

• Process and manage sales orders accurately and in a timely manner

• Prepare quotations, invoices, and other sales-related documents

• Ensure proper recording and maintenance of sales orders and customer information

• Monitor order fulfilment with internal supply chain teams to ensure timely delivery

• Respond to customer enquiries professionally and in a timely manner

• Provide administrative and operational support to the sales team

• Liaise with internal stakeholders to ensure smooth order processing and coordination

• Ensure all sales and contract information is accurately updated in the system

• Submit and maintain records for After Sales Service Support claims

• Support general administrative duties as assigned
  

Requirement:

• Experience in administration / sales support / customer service roles

• Proficient in Microsoft Office (especially Excel and Word)

• Good communication and coordination skills

• Organized, detail-oriented, and able to multitask

• Positive attitude with willingness to learn and support the team

• Entry-level candidates are welcome to apply, training provided

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Jasmine Wong (R22107578)

✔ Up to $4k + Annual Bonus

✔ Exposure to regional pharma projects

✔ Good Culture + Benefits!

Job Details

• Working hours: Office Hours

• Location: East 

Job Descriptions

• Manage laboratory inventory, purchasing, billing, and sample administration.

• Monitor inventory levels, expenditure forecasts, and operational KPIs.

• Coordinate sample receipt, tracking, discrepancy resolution, and traceability.

• Ensure timely and accurate billing for laboratory services.

• Maintain records and documentation in compliance with ISO17025, cGMP, and company standards.

• Support SOP creation, revision, and document control activities.

• Drive process improvement and digitization projects to enhance operational efficiency.

• Support audits, investigations, corrective actions, and regulatory compliance activities.
  

Requirements

• Education:  Minimally Diploma in related fields

• Minimum 1 years of experience in inventory, purchasing, logistics, or laboratory operations preferred.

• Experience in cGMP or ISO17025 regulated environments is advantageous.

• Proficient in inventory control, documentation, and administrative processes.
  

*Interested applicants, please apply with your resume with reason(s) for leaving previous employment(s), notice period, last drawn and expected salary.

All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. 

RecruitFirst Pte Ltd E.A. 13C6342

Joseph Yap Shi Hao (R1767577)

• Manage and support the exchange’s business systems, ensuring smooth day-to-day operations and continuous system enhancements as part of second-line support.
• Collaborate closely with business users to analyse requirements, design solutions, and oversee end-to-end implementation.

Requirements:

• Degree in Computer Science, Mathematics, Physics or Engineering
• Exposure to the full software development life cycle (SDLC) within large-scale financial systems.
• Minimum 2 years of development experience in at least one of the following programming languages: Java, JavaScript, or Python.
• Strong understanding of object-oriented programming concepts and relational database design.
• Knowledge of networking fundamentals, including mainstream communication protocols such as HTTP, TCP, and UDP.
• Experience working in Linux environments; strong shell scripting skills will be an advantage.
• Prior IT experience within the financial industry will be advantageous.
• Good verbal and written communication skills, with strong documentation capabilities.

Please click here to apply or email your updated resume to

siewhua@recruitco.com.sg

(Only shortlisted candidates will be notified.)

Lim Siew Hua, Registration No. 1984199

RECRUITCO PTE. LTD., EA License: 25C3218

The Opportunity

• Adecco is partnering our client, a leading global technology organisation, to search for a Privacy Support Specialist (South Korea Local Agent).
• The ideal candidate will play a critical role in supporting user privacy inquiries and ensuring compliance with Korean data protection regulations (PIPA), while delivering high-quality, user-centric support in a fast-paced environment.
• Role will be 100% onsite due to nature of role (no WFH).

The Talent

• Native-level Korean (written and spoken) to answer phone calls from Native South Korean users.
• 1–3 years of experience in customer support, operations, compliance roles
• Strong understanding of handling sensitive user data with confidentiality and discretion
• Excellent verbal and written communication skills with strong attention to detail
• Customer-oriented mindset with empathy and professionalism in handling user issues
• Strong organisational and multitasking abilities in a fast-paced environment
• High level of accuracy with strong documentation skills
• Proficient in Microsoft Office and able to quickly learn internal systems
• Ability to work Korean business hours (8:00 AM – 5:00 PM SGT)

Nice to have:

• Experience in privacy, data protection, or regulatory compliance
• Familiarity with data subject rights (access, correction, deletion requests)
• Understanding of PIPA or other data privacy regulations
• Experience working in a global or tech-driven environment

The Job

• Handle inbound calls and inquiries from South Korea users regarding privacy and data-related matters
• Accurately capture and document user details, issues, and case information
• Assess and categorise inquiries (e.g. privacy requests, account access, data rights)
• Complete intake forms and route cases to internal teams within defined SLAs
• Maintain accurate records in line with data privacy and compliance standards
• Follow SOPs for complaint handling and data protection processes
• Participate in compliance training and support regulatory audits when required
• Track and report inquiry volumes, trends, and escalation patterns
• Assist with reporting of data incidents and support internal coordination
• Collaborate with cross-functional and global teams to ensure smooth operations

Next Step

• Send your updated resume to: jason.lew@adecco.com
• We regret to inform that only shortlisted candidates will be contacted

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435

Customer Support Engineer

• Location: Ubi
• Mon to Fri 8.30am – 5.30pm + OT (sometime only)
• Salary: $3000 negotiable

Requirements

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

• Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

We work together across our full spectrum of services and skills powered by technology and AI, so that businesses, people and the planet can thrive together.  

We’re all in, are you? 

Join EY and shape your future with confidence. 

About the opportunity 

We are looking for a techno-functional Low Code Support Analyst specializing in OutSystems to join our team. The ideal candidate will have strong analytical and technical skills, with hands-on experience in troubleshooting OutSystems applications /support and SQL (including advanced queries). This role requires excellent communication skills, a proactive mindset, and familiarity with Agile methodologies, stakeholder management, and low-code application environments.

Your key responsibilities 

• Provide Level 2 support for OutSystems applications, ensuring timely resolution of incidents and service requests.
• Analyze and troubleshoot application and data issues using OutSystems Service Studio, logs, and SQL queries.
• Collaborate with development, QA, and platform teams to escalate and resolve complex issues.
• Maintain documentation of support processes, known errors, and solutions.
• Monitor OutSystems application performance, logs, and integrations, proactively identifying areas for improvement.
• Engage with business stakeholders to understand requirements, pain points, and provide functional support.
• Participate in Agile ceremonies (stand-ups, sprint reviews, retrospectives) and contribute to continuous improvement.
• Support release management and deployment activities within the OutSystems platform.
• Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.
• Ensure adherence to best practices in low-code development and support, including performance optimization and security.

To qualify for the role, you must have

• Bachelor’s degree in computer science, Information Technology, or related field
• Minimally 6 years of software development experience with strong expertise in Java
• Proven experience in a techno-functional support role, in Outsystems.
• Strong hands-on experience with troubleshooting OutSystems based applications
• Proficiency in SQL (including advanced queries) for data analysis and troubleshooting.
• Excellent verbal and written communication skills.
• Experience working in Agile environments with cross-functional teams.
• Ability to manage stakeholders and communicate effectively with both technical and non-technical audiences.
• Strong problem-solving skills and attention to detail.

Ideally, you’ll also have 

• OutSystems certification (Associate / Professional Developer) is a plus.
• Experience in enterprise application support or digital transformation programs.
• Knowledge of ITIL practices and incident management tools (e.g., ServiceNow, Jira).
• Exposure to cloud platforms (Azure, AWS) and integration technologies (REST, SOAP APIs).
• Familiarity with CI/CD pipelines and release governance in OutSystems.

What we look for 

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. 

What working at EY offers 

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer: 

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

Company description 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 

All in to shape the future with confidence. 

Digital Lab System Support (QC/ LIMS / LES/ Pharma Manufacturing)

12 Months Contract

Location: Tuas

Up to $10,000 depending on experience

Industry: Pharmaceutical

Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new disruptive technologies, to better address vaccine business challenges

Job Purpose

• Ensure the digital solution operations stability, sustainability, and the proper level of support / management, to enable business continuity.

Responsibilities:

• Support Laboratory Information Management System [LIMS]
• Support Laboratory Execution Systems [LES],
• Lab equipment and Instrument connection solutions (IoI, OMNIS, Empower software,  SoftmaxPro, etc.)
• Workstations in Lab
• Manage the process of digital infrastructure Project Managed service (PMS) for Modulus Singapore site

Requirements:

• Adept in technical skills: Windows, network fundamentals and technical execution.
• Project management and Problem solving; Incident management, change management
• Expertise on the solutions in quality control / Lab management area:LIMS / LESLab solutions support
• Knowledge on system architecture.
• Knowledge on Quality process such as GxP qualification
• Business environment:  Pharma industry – Vaccines, Biologic products, Manufacturing Environment, GxP compliance.

Lim Pey Chyi - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

What the role is

Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

What you will be working on

Reporting to the team lead, the successful candidate will be responsible for reviewing and developing business processes to support various incentive programmes, augment operational efficiency and improve service delivery in in funding administration.

Responsibilities and Competencies:

• Operational Process Design and Implementation

o Design, develop, and implement effective operational processes relating to funding administration.

o Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.

o Competencies: Process Design, Operational Efficiency, Digitisation

• Project Management and Technology Integration

o Lead project management efforts in the area of system development.

o Drive operations and technology integration initiatives to enhance operational efficiency.

o Competencies: Project Management, Technology Integration, Strategic Execution

• Policy Development and Compliance

o Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.

o Build and continuously strengthen processes and operational policies to achieve high service standards.

o Competencies: Policy Development, Compliance Management, Process Improvement

• Stakeholder Engagement and Support

o Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.

o Assist in the management of the outsourced service partner to maintain effective service delivery.

o Competencies: Stakeholder Engagement, Service Management, Communication Skills

• Data Analysis and Reporting

o Work with large datasets to perform data extraction, collation, tracking, and analyses.

o Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.

o Collate data and statistics and prepare information for reporting purposes.

o Competencies: Data Analysis, Insight Generation, Reporting Skills

• Secretariat Responsibilities

o Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.

o Competencies: Organizational Skills, Multi-Agency Coordination, Communication

What we are looking for

• Possess the required competencies to execute the job duties proficiently

• Manager: 3 to 5 years of relevant work experience in grants, operations, project

• Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.

• Good analytical and problem-solving skills.

• Proficiency in systems and design thinking methodologies.

• Ability to work independently, within a team, and across teams.

• Good interpersonal relationship skills and adaptability to a fast-paced work environment.

• Good verbal and written communication skills, including stakeholder management and presentation skills.

• Proficient in word processing, spreadsheet, and presentation applications.

• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.

This is an individual contributor role.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.