Ensure the team adhere to Quality and Safety standards. Conduct periodically
quality walks, safety walks and safety inspections. Coach team on safety
behaviour, and be a role model.
Lead and develop a team of maintenance and call back technicians: train,
assess, optimise the resources.
Perform the yellow belt technical assessment for the EI technicians and guide
green and red belters to be prepared for their assessment
Coordinate subcontractor works and audit their work quality standards.
Carry out feasibility study, health checks and standardisation project for lifts and
escalators according to customers’ requests, industrial trend and code of
practice requirement.
Provide technical support for internal staff from Service, Project, Sales and
Sales Engineering Department.
Coordinate with factory and/ or suppliers and contractors to implement new
systems or repair existing ones on Schindler equipment, per customers’
requests.
Coordinate and monitor corrective action programs, non-conformance, field
feedback and field information.
Support in the preparation of reporting for internal or external usage.
Carry out ad-hoc assignments, such as, conduct training, attend customer
meetings, etc.
Lead in daily operations like maintenance scheduling and call back resources.
Liaise with customers on their complaints and take the lead in follow up actions.
Coordinate, monitor, execute actions on operation problems and lift technical
problems.
