Total 536 Manager service engineer job vacancies in Hong Kong

We are seeking a committed and proactive Site Engineer to join our PMC team for the MMMLL Project. The successful candidate will be responsible for supervising site activities, coordinating with consultants and contractors, and ensuring works are carried out according to approved drawings, specifications, quality, and safety requirements.

Responsibilities:

• Supervise and monitor daily site activities and construction progress.
• Coordinate with consultants, contractors, subcontractors, and relevant authorities.
• Ensure works are carried out in compliance with approved drawings, specifications, and project requirements.
• Monitor site quality, safety, and workmanship standards.
• Prepare and maintain site reports, progress updates, and documentation.
• Attend site meetings and assist in resolving technical and site coordination issues.
• Verify contractor’s work progress and report any non-conformance or delays.
• Ensure proper implementation of project procedures and site instructions.

Requirements:

• Bachelor’s Degree in Civil Engineering or related engineering field.
• Minimum 3–5 years working experience in Road projects.
• Experience in PMC / consultant supervision environment will be an advantage.
• Good knowledge of construction methods, site coordination, and quality control.
• Able to work independently with minimum supervision.
• Good communication and reporting skills.

Perks & Benefits

• Allowance (travel stipends, Site Allowance, etc.)
• GPA Insurance
• Training & development

Job Description:

• Liaise and coordinate with all consultants, contractors, suppliers and local authorities.
• Monitor work progress and ensure timely completion of construction works accordance with approved specification, quality and schedule.
• Oversee the whole project department; provide necessary technical supports, action plans and advice to ensure smooth implementation of projects.
• Work closely with all consultants in establishing drawing for tender and construction.
• Organize and monitor the submission status at various stages of development process.
• Resolve design / construction site constrains and concerns.
• Ensure that the Certificate of Compliance and Completion (CCC) is obtained on time.
• Check all drawings to ensure drawings are well coordinated and developer’s requirements are met.
• Lead QAQC team to handle defect works after handover to house owner.

Requirements:

• Able to work independently
• At least 5 years in Civil Engineering (Structure design)
• Candidate must possess at least Diploma / Degree in Architecture/Building/Civil Engineering/ Project Management / Project Development)
• Fluent in English and Bahasa Malaysia both written and spoken is preferred.
• Well versed in MS Office and AutoCAD
• Work location based in Bukit Mertajam

Perks & Benefits

• Commission and bonus
• Allowance (travel, transportation, etc.)
• Team activities
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

Conduct daily pre-shift briefings, service standards check, and floor walk-throughs

Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

Manage staffing schedules and deployment across counters, serveries, and catered function setups

Handle guest feedback and service recovery in a professional and timely manner

Work closely with the culinary team on service transitions, menu changes, and special promotions

Train team on Chinese dining etiquette, service protocols, and brand standards

Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed

Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor

Support Account Manager in client reporting, site visits, and special events

Requirements:

Minimum 3 years in F&B service management, ideally in hotels, Chinese restaurants, or high-volume corporate dining

Strong floor leadership — ability to motivate, manage, and grow a diverse team

Familiar with Chinese dining service culture (e.g., banquet-style, set meal, dim sum service norms)

Experience in managing service for premium tech campuses or hotel F&B is advantageous

Calm, solution-oriented under pressure; skilled in service recovery

Good communication skills; bilingual in English and Mandarin preferred

Basic Food Hygiene Certificate (WSQ); higher certifications an advantage

Job Scope

· Report to the General Manager based in Singapore for overall Technical and Service support in Singapore

· Train and mentor Service engineers for installation, service and maintenance of Hurco CNC Machining Centers and Lathes and ProCobots

· Perform on-site servicing and troubleshooting of Hurco CNC Controller, CNC Machining Centers, Lathes and ProCobots

· Develop service products for Hurco CNC machine installed base including inspection and preventive maintenance program, geometry checks and laser calibration.

· Plan and schedule pre-shipment inspection of CNC machines at warehouse prior to shipment and delivery to overseas market.

· Develop and update customer guides on routine maintenance of machines based on Hurco best practices.

· Schedule and monitor service call requests from customer

· Work closely with the Service and Application teams providing support to overseas customers and distributors

Requirements

· Diploma Graduate of Engineering discipline

· Min. 7 years of working experience in related Engineering and Maintenance field

· Min. 5 years of experience in the repair and maintenance of CNC machining centers and lathes

· Experience in managing and scheduling team of engineers for field service work

· Experience in Electrical and Mechanical repair and troubleshooting work

· Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)

· Class 3 driving license preferred

· Spoken and Written English / Chinese

Key Responsibilities:

• Service Delivery Management - Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent must haves.
• Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

Service Delivery Manager (IT Projects & Solutions)

Job Overview

We are representing a client seeking a Service Delivery Manager to lead and manage end-to-end delivery of commercial IT projects, from presales engagement through implementation and transition to support.

This role requires a well-rounded individual with experience across presales, project management, and service delivery, capable of coordinating cross-functional teams spanning infrastructure, applications, and cybersecurity domains. The successful candidate will play a key role in ensuring solutions are well-defined, effectively delivered, and aligned with customer and business expectations.

Key Responsibilities

Presales & Solutioning

• Participate in presales activities including customer discussions, requirement gathering, and solution workshops.
• Translate business and technical requirements into practical solution proposals, scope of work, and implementation approaches.
• Support development of project estimates, timelines, resource planning, and delivery assumptions.
• Act as a key liaison between sales, technical teams, and customers during opportunity qualification and proposal stages.

Project Delivery & Management

• Lead end-to-end project delivery for awarded IT projects, ensuring alignment to scope, timelines, and quality expectations.
• Develop and manage project plans, including milestones, deliverables, dependencies, risks, and resource allocation.
• Track progress, manage risks/issues, and provide regular status updates to stakeholders.
• Coordinate testing, UAT, cutover planning, deployment, and post-go-live (hypercare) support.

Service Delivery & Transition

• Ensure smooth transition from implementation to support, including handover documentation, support scope definition, and escalation procedures.
• Coordinate with internal support teams and external vendors to ensure service readiness and continuity.
• Maintain delivery governance through proper documentation, reporting, and closure processes.

Vendor & Stakeholder Management

• Manage third-party vendors, implementation partners, and service providers to ensure timely and quality delivery.
• Monitor vendor performance, resource utilisation, and adherence to project commitments.
• Engage stakeholders across business, IT, and customer environments to ensure clear communication and alignment.

Technical & Cross-Domain Coordination

• Work across infrastructure, applications, cybersecurity, and cloud environments to support solution delivery.
• Coordinate technical teams for system implementation, integration, network setup, security controls, and managed services.
• Ensure all technical dependencies, assumptions, and risks are clearly identified and managed.

Governance & Continuous Improvement

• Maintain project documentation including proposals, SOWs, project plans, RAID logs, status reports, and closure records.
• Ensure compliance with delivery standards, governance processes, and quality expectations.
• Drive continuous improvement in delivery practices, proposal quality, and operational readiness.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, Cybersecurity, Business Information Systems, or related field.
• Minimum 3–5 years of relevant experience in IT project delivery, service delivery, or presales support roles.
• Proven experience managing IT projects involving infrastructure, enterprise applications, cloud, networks, or cybersecurity solutions.
• Good understanding of presales lifecycle, including proposal development, scope definition, and costing inputs.
• Experience managing third-party vendors and implementation partners.
• Familiarity with project management practices (planning, risk management, issue tracking, stakeholder reporting).
• Strong communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
• Ability to manage multiple projects and priorities in a structured and organised manner.

Preferred / Advantageous Skills

• Exposure to cloud platforms, enterprise systems, or cybersecurity solutions.
• Experience in system integration or multi-domain project coordination.
• Familiarity with tools and documentation such as SOWs, project plans, RAID logs, and service transition frameworks.
• Certifications in Project Management (e.g. PMP, PRINCE2), IT Service Management (e.g. ITIL), Cloud, or Cybersecurity.

Key Competencies

• Project and service delivery management
• Presales and solutioning capability
• Stakeholder and vendor management
• Risk management and problem-solving
• Communication and presentation skills
• Cross-functional coordination

Additional Information

• This role offers exposure to end-to-end IT project lifecycle, from presales through delivery and service transition.
• Suitable for candidates looking to grow into senior delivery, program management, or solution leadership roles.
• Candidates with balanced experience across commercial, technical, and delivery aspects will be highly preferred.

WOLA RECRUITMENTPTE. LTD. (23C1703)

EA Personnel No:R21100547 ; EA Personnel Name:KIT WEE LEX

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

Role Overview

The Service Delivery Manager is responsible for ensuring the high-quality delivery of IT services to clients and internal stakeholders. This role focuses on service performance, client satisfaction, continuous improvement, and adherence to Service Level Agreements (SLAs).

Key Responsibilities

Service Delivery & Operations

Oversee end-to-end service delivery to ensure quality and consistency

Monitor and manage service performance against SLAs, KPIs, and OLAs

Ensure timely resolution of incidents, service requests, and escalations

Coordinate with technical teams to resolve complex issues

Stakeholder Management

Act as the primary point of contact for clients and customers

Build and maintain strong stakeholder relationships

Conduct regular service review meetings

Manage expectations and ensure customer satisfaction

Incident & Problem Management

Lead major incident management and communications

Drive root cause analysis (RCA) and implement preventive actions

Reduce recurring issues through continuous improvement initiatives

Team & Vendor Management

Manage and guide internal and external service delivery teams

Collaborate with vendors and partners to meet service standards

Support capacity planning and team performance management

Process Improvement & Governance

Drive ITIL best practices across Incident, Problem, Change, and Service Request Management

Identify opportunities for service improvement and cost optimization

Ensure compliance with organizational policies and standards

Reporting & Metrics

Prepare service reports, dashboards, and performance metrics

Analyze trends and recommend corrective and preventive actions

Track customer satisfaction (CSAT) and overall service quality

Skills & Experience

Strong understanding of the ITIL framework

Excellent communication and stakeholder management skills

Proven problem-solving and analytical abilities

Experience with service management tools (e.g., ServiceNow, Remedy, Jira)

Ability to manage multiple priorities and escalations

Leadership and people management capabilities

Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Business, or a related field

ITIL certification (preferred or required)

PMP or PRINCE2 certification (optional but advantageous)

7–12 years of experience in IT service delivery or operations

Strong background in client-facing service management roles

Key Performance Indicators

SLA compliance

Customer satisfaction (CSAT/NPS)

Incident resolution time

Service availability and uptime

Reduction in repeat incidents

Assistant Bereavement Service Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $4500 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Daily Operations Leadership – Conduct morning briefings, coordinate with Team Leaders, and ensure seamless execution of funeral service activities.

• Scheduling & Reporting – Manage service schedules, prepare monthly rosters, and provide budget updates to Finance.

• Service Quality Management – Monitor performance, address client concerns, and ensure services meet required rituals, customs, and company standards.

• Process Optimization – Review SOPs, templates, and workflows with Team Leaders to improve efficiency and documentation.

• HR & Staff Welfare – Support leave approvals, overtime, recruitment, and initiatives to maintain staff morale and well‑being.

• Policy & Compliance Oversight – Ensure adherence to company policies, oversee compensation matters, and handle additional operational duties.

Requirements

• At least 2-4 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

About the Role

Support the Head of Senior Service inoverseeing operations across multiple programmes and service sites. This role is responsible for ensuring smooth service delivery, strengthening day-to-daymanagement practices, and supporting service leads to achieve performance, quality and compliance standards.

Key Responsibilities

• Oversee day-to-day operations across multiple programmes and service sites, ensuring services are delivered in line with approved models, SOPs, and funding requirements
• Provide guidance and support to service leads,strengthening their ability to manage teams, service delivery, and operationalchallenges
• Monitor key performance indicators (e.g.utilisation, attendance, outputs, basic outcomes) and work with teams toaddress gaps and improve performance
• Ensure compliance with funding conditions,reporting requirements, and audit standards, and follow up on any findings or gaps
• Oversee client processes such as intake,referral, care coordination, and follow-up to ensure services are delivered smoothly and consistently
• Work across teams (e.g. social work,counselling, community care) to support coordinated and integrated service delivery
• Support manpower planning, staff deployment, andday-to-day operational resource management
• Support budgeting and financial monitoring,including tracking expenditure, resource utilisation, and highlighting variances or risks
• Monitor service capacity and flag operational risks (e.g. staffing gaps, service bottlenecks) with recommendations for action
• Liaise with external stakeholders (e.g. AIC,MSF, NCSS, community partners) on operational matters and support audits,reviews, and reporting requirements

Requirements

• Degree in a relevant field (eg. Social Work, Psychology, Social Sciences, Healthcare Management).
• 8-10 years of relevant experience, with at least 5 years in a supervisory or management roles.
• A strong understanding of how the AIC and AACs operate.
• Experience overseeing programmes or services in social service, community care, orhealthcare settings preferred.
• Familiar with programme operations, reporting requirements, and compliance standards.
• Exposure to budgeting or resource planning will be an advantage.
• Able to manage multiple priorities and work across teams in a structured environment.

What We’re Looking For

• Hands-on and dependable in managing operations.
• Able to guide and support service leads while maintaining accountability.
• Comfortable working with data and following through on performance issues.
• Organized and attentive to compliance andoperational details.
• Able to work with different stakeholders to keep services running smoothly.

Why Join Us

Join a team that is committed to delivering meaningful services to seniors in the community. This role offers a solid opportunity to build leadership experience, manage multiple services, and contribute to improving service delivery on the ground.

• Oversee daily food service operations including kitchen, bar, and dining areas.
• Ensure high standards of food quality, hygiene, and customer service are consistently maintained.
• Manage and train staff in food preparation, service, hygiene, and safety procedures.
• Plan menus in coordination with chefs and monitor portion control and food presentation.
• Ensure compliance with SFA, NEA, and liquor licensing regulations.
• Manage inventory, food costs, and procurement of supplies.
• Handle customer feedback, resolve issues, and maintain a high level of guest satisfaction.
• Monitor financial performance, control operating costs, and prepare management reports.
• Coordinate with suppliers, vendors, and contractors for maintenance and supplies.
• Plan and execute promotional activities and seasonal menu launches.
• Supervise equipment maintenance and ensure safety compliance within all food service areas.

JOB REQUIREMENTS:

• Diploma or Degree in Food & Beverage Management, Hospitality, or Business Administration.
• Minimum 3–5 years of managerial experience in food service, restaurant, or hospitality operations.
• In-depth knowledge of food safety, hygiene, and sanitation standards.
• Excellent leadership, communication, and organizational skills.
• Strong financial acumen with experience in cost control and budgeting.
• Proficient in Microsoft Office, POS systems, and basic inventory software.
• WSQ Food Hygiene Certificate is mandatory.
• Familiar with SFA and Liquor Licence regulations in Singapore.

Bereavement Service Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)
• Employment Type: Full time, Permanent

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Operational Leadership – Lead daily service operations through morning briefings, coordination with Team Leaders, and oversight of funeral service activities.

• Scheduling & Finance Reporting – Manage service schedules, prepare monthly rosters, and provide budget updates to the Finance Department.

• Quality & Client Care – Monitor service standards, respond to client feedback, and ensure rituals and customs are observed in line with company policies.

• Process Development – Review and refine SOPs, templates, and workflows with Team Leaders to improve efficiency and documentation.

• HR & Staff Support – Oversee leave approvals, overtime, recruitment assistance, and initiatives to maintain staff morale and well‑being.

• Policy & Compliance – Ensure adherence to company policies, manage compensation matters, and perform additional operational duties as required.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

• Regional exposure across Singapore and Malaysia
• Opportunity to drive business growth within fast-growing high-tech industries
• Established EPC platform with strong project pipeline
• Strategic client-facing role with leadership visibility

Our client is a leading engineering and project delivery company supporting high-tech industrial sectors across semiconductor, wafer fabrication, life sciences, pharmaceutical, and chemical industries. Due to business expansion, they are seeking an experienced Business Development professional to drive strategic growth and strengthen client partnerships across the region.

Responsibilities

• Develop and execute business development strategies to drive growth across semiconductor, data centre, life sciences, pharmaceutical, and advanced manufacturing sectors within Southeast Asia.
• Identify, pursue, and secure new business opportunities while expanding relationships with existing clients and strategic accounts.
• Build and maintain strong relationships with clients, consultants, contractors, industry partners, and key stakeholders to support long-term business growth.
• Lead the entire sales cycle, including opportunity identification, client engagement, proposal development, commercial negotiations, and contract closure.
• Collaborate closely with engineering, operations, estimating, and project delivery teams to develop competitive and value-driven solutions for clients.
• Manage and maintain sales pipelines, forecasts, customer relationship management (CRM) activities, and business development reporting.
• Support tender submissions, bid strategies, cost reviews, and client presentations to maximize project win rates.
• Work closely with regional and global business leaders to align market strategies, customer engagement plans, and growth initiatives.
• Drive cross-selling opportunities across multiple business units and service offerings to enhance customer value and increase market share.
• Represent the company at industry events, conferences, trade exhibitions, and networking platforms to strengthen market presence and identify emerging opportunities.

Requirements

• Degree in Mechanical, Chemical, Electrical Engineering, or related discipline. Additional qualifications in Business, Marketing, or PMP certification will be advantageous.
• Minimum 10 years of experience within the MEP, EPC, or Facility Services industry.
• Sales Experience required
• Strong communication, stakeholder management, negotiation, and presentation skills.

OTHER INFORMATION:

• Location: West
• Working days: 5 days
• Salary: S$10,000 and AWS (salary will commensurate according to experience & qualifications)

The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

HOW TO APPLY:

This position is an excellent opportunity for a dynamic individual. It comes with stimulating challenges that will mould your capabilities and reveal your potential.

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: R1875905, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) (BEP) by clicking the ‘Apply link’ / or call your friendly Consultant, David, at 9271 7510 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

NOTICE:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process. Kindly ensure your resume provided to us does not contain your full NRIC number and full home address during your job application.

What you will do:

The Product Manager, APAC Controls Service is accountable for innovation, development, and management of service products within the Controls domain in the Asia Pacific (APAC) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process.

This role sits within the Global Service Product Management organization and is a key partner to the APAC domain and leadership teams.

How you will do it:

• Owns KPIs for an assigned service product portfolio
• Operationalizes service platforms from global team
• Builds and launches region‑specific service offerings as needed, in alignment with global standards
• Serves as domain service subject-matter expert (SME)
• Participates in problem-solving, kaizen, and VSM events
• Represents regional field and customer voice to global team
  
  Success Measures
• Supports region domain service P&L performance, including revenue growth and margin expansion
• Delivers on-performance new service introduction (NSI)
• Improves service attach/linkage rates across the portfolio
• Increases premium (full coverage) service mix
• Drives growth in connected assets

What we look for:

• Bachelor’s degree required
• 10-15years’ experience in service product management, service operations, service commercial enablement, or product lifecycle management
• Strong cross-functional leadership skills
• Ability to travel 10-25% of the time

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy