Total 20,264 quality control manager job vacancies in Hong Kong

Job Description

Quality Management Systems / Quality Assurance Manager

Department:  Quality,Regulatory & Compliance
Location: Singapore
Reports to: Business Director
Employment Type:  Full-time, Permanent
Job Level: Manager / Senior Manager

About AITbiotech

AITbiotech Pte Ltd is aSingapore-based molecular diagnostics and bioinformatics company dedicated to advancing clinical decision-making through innovative genomic and diagnostic technologies. Our product portfolio — including abONE, abSEQ, abNEX, abGenix X,and abTES — serves clinicians and healthcare institutions across SoutheastAsia. We are committed to the highest standards of quality, safety, and regulatory compliance as we scale our operations and expand into new markets.

Role Overview

The QMS/QA Manager will be responsible for maintaining and continuously improving AITbiotech's Quality Management System in alignment with ISO 13485, HSA (Singapore MDA) regulations, and CE-IVD/IVDR requirements. This is a dual-focus role: ensuring our QMS operates robustly across all product lines while actively leveraging AI-assisted tools to modernise quality processes, documentation workflows, and regulatory intelligence. The successful candidate will be a pragmatic quality professional who understands both the regulatory landscape for in vitro diagnostics and the emerging potential of AI to enhance quality operations.

Key Responsibilities

1.  QMS Maintenance & Continuous Improvement

• Own and manage the end-to-end ISO 13485-certified QMS, including document control, change control, CAPA, internal audits, and management review processes.
• Conduct periodic QMS gap analyses, identify process weaknesses, and drive corrective and preventive action plans.
• Maintain and improve the Quality Manual, SOPs, work instructions, and related controlled documents across all departments.
• Lead internal audits and coordinate external/third-party audits; prepare audit responses and oversee closure of non-conformances.
• Foster a quality culture across the organization through training programmes and quality awareness initiatives.

2.  Regulatory Affairs & Certifications

• Manage and maintain regulatory submissions and product registrations with HSA (Singapore MDA) for IVD medical devices.
• Lead CE-IVD/IVDR compliance activities, including technical documentation, Declaration of Conformity, and liaison with Notified Bodies.
• Monitor changes to applicable regulations (ISO 13485, IVDR, HSA MDA, ASEAN AMDD) and assess impact on existing QMS and product registrations.
• Coordinate with external regulatory consultants and legal counsel on cross-border market access strategies in Southeast Asia and beyond.
• Support product development teams with regulatory input during design and development, risk management (ISO14971), and design verification/validation activities.
• Manage post-market surveillance activities including complaint handling, vigilance reporting, and periodic safety update reports.

3.  AI Integration in Quality Operations

• Identify and pilotAI-assisted tools for QMS functions including intelligent document management, automated non-conformance tracking, audit trail analysis, and regulatory intelligence monitoring.
• Collaborate with IT and bioinformatics teams to evaluate and deploy AI/ML solutions that improve quality data analysis, risk assessment, and complaint trending.
• Develop validation frameworks and procedures for AI tools used in quality-critical processes, ensuring compliance with applicable standards.
• Stay current with industry guidance on AI use in regulated medical device environments (e.g., FDA AI/ML guidance, IMDRF frameworks) and translate into internal policies.
• Champion responsible AI adoption within the quality function — balancing efficiency gains with regulatory traceability and auditability requirements.

4.  Supplier & Partner Quality

• Qualify and periodically audit critical suppliers and contract manufacturers; manage approved supplier lists.
• Review and negotiate Quality Agreements with suppliers, distributors, and contract service providers.
• Manage OEM partner quality interfaces, ensuring incoming product quality and supply chain compliance.

5.  Cross-functional Collaboration

• Partner with R&D, operations, sales, and commercial teams to embed quality requirements into new product introduction and product lifecycle management.
• Provide QA sign-off for batch releases, labelling reviews, and product changes.
• Represent the quality function at senior leadership level; produce quality KPI dashboards and trend reports.

Qualifications & Experience

Essential

• Bachelor's degree or higherin Life Sciences, Biomedical Engineering, Molecular Biology, or a relateddiscipline.
• Minimum 5 years of experiencein Quality Assurance/QMS roles within a regulated medical device or IVDenvironment.
• Demonstrated working knowledge of ISO 13485:2016 and hands-on experience maintaining or auditing a certified QMS.
• Practical experience with HSA (Singapore MDA) IVD product registration processes.
• Solid understanding of CE-IVD/IVDR requirements, technical file structure, and conformity assessment pathways.
• Proficiency in CAPA management, risk management (ISO 14971), and non-conformance investigation methodologies.
• Strong documentation skills with meticulous attention to detail.
• Excellent communicator with the ability to engage regulators, auditors, and internal stakeholders at all levels.

Preferred

• Postgraduate qualification in Regulatory Affairs, Quality Management, or equivalent.
• Certified Quality Auditor(CQA, IRCA, or equivalent) or ISO 13485 Lead Auditor certification.
• Experience in next-generationsequencing (NGS), molecular diagnostics, or genomics-based IVDs.
• Exposure to ASEAN regulatory frameworks (e.g., BFAD Philippines, NPRA Malaysia, TFDA Taiwan).
• Hands-on experience with AI/automation tools applied to quality or regulatory processes (e.g., AI-driven document review, intelligent CAPA platforms, regulatory intelligence software).
• Familiarity with electronic QMS (eQMS) platforms such as Veeva Vault QMS, Master Control, or Qualio.
• Experience in startup or scale-up environment with the ability to operate independently and build processes from limited infrastructure.

Core Competencies

• Regulatory Acumen — deep understanding of IVD regulatory frameworks and ability to translate requirements into actionable QMS controls.
• Analytical Thinking —data-driven approach to quality problem solving, root cause analysis, and trend identification.
• AI Curiosity &Adaptability — genuine interest in applying AI/ML tools to regulated quality environments, with a compliance-first mindset.
• Cross-functional Influence —ability to influence without authority across R&D, operations, and commercial teams.
• Ownership & Initiative —self-directed and proactive; comfortable operating in a fast-moving scale-up environment.
• Audit Readiness — confident representing the company during regulatory inspections and stakeholder briefings.

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min Degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Job Description

• Responsible for engaging customers flagged by the anti-fraud system and managing end-to-end case handling.
• Leverage data insights to support the development and enhancement of anti-fraud business rules in compliance with regulatory requirements.
• Conduct quality assurance checks on FAA-related documentation to ensure accuracy, completeness, and regulatory compliance.
• Manage customer complaints with professionalism, ensuring timely investigation and resolution.
• Work closely with cross-functional teams to investigate, escalate, and follow up on anti-fraud cases.
• Prepare relevant business data and submission materials.
• Support additional duties and projects as assigned.

Job Requirement

• Bachelor’s degree or above with at least 1 year of relevant experience in wealth banking, anti-scam/fraud prevention, or customer service operations.
• Good understanding of wealth management products, banking operations, and FAA/MAS regulatory guidelines
• Strong communication skills in English and Mandarin, able to engage confidently with Mandarin-speaking customers
• Comfortable handling challenging conversations and sensitive customer situations
• Strong attention to detail with a high level of accuracy in document review and compliance checks
• Analytical mindset with curiosity to identify patterns, risks, and anomalies
• Proficient in Microsoft Excel and able to manage multiple priorities in a fast-paced environment

Primary Roles

The Section Manager – Supplier Quality Engineering (SQE) is responsible for leading and strengthening supplier quality performance across Makino Asia’s supply chain. This role serves as a critical frontline function within QA to drive quality at source, enhance supplier defect prevention capability, and ensure robust incoming quality control.

The position will support Makino's transition from reactive quality management to preventive, process-driven quality assurance, while ensuring alignment across regional factories and suppliers.

Main Duties & Responsibilities

Supplier Quality Management & Governance

• Lead supplier quality strategy and execution to improve supplier performance and reliability.
• Drive supplier defect reduction initiatives.
• Establish and enforce supplier quality governance, KPIs, and escalation frameworks.
• Manage Vendor Quality Index (VQI) tracking and deployment.

Incoming Quality Control (IQC) & Risk-Based Inspection

• Strengthen IQC processes for high-risk components through risk-based inspection models
• Oversee incoming inspection activities including: First Article (FA), sampling, and 100% inspection and Quality lot clearance and defect segregation.
• Ensure compliance to standardized SOPs and Control Plans across suppliers and factories.

Supplier Development & Audit

• Lead supplier audits, process validation, and capability assessments.
• Drive supplier corrective actions and ensure effective closure of non-conformances.
• Develop supplier capability improvement plans focusing on process robustness and defect prevention.
• Collaborate with SCM for supplier performance reviews (e.g., QBR support).

Field Issues & Corrective Feedback Loop

• Lead investigation of supplier-related field issues, defects, and rejection trends.
• Ensure effective feedback to suppliers and translation of field issues into process improvements.
• Support warranty and critical claim resolution through root cause analysis and corrective action.

Cross-Functional Collaboration

• Work closely with:

o Supply Chain Management (SCM) for supplier performance and parts availability.

o Production / Assembly teams for incoming quality and defect containment.

o Quality Engineering (QE) for process improvements and failure analysis.

• Support cross-factory quality alignment initiatives (Yokoten / best practice sharing).

Process Improvement & Quality Transformation

• Drive transition from “firefighting” to preventive quality systems through:

o Risk-based QA checkpoints.

o Standardization of quality processes.

o Digitalization / data-driven quality monitoring.

• Lead or support QA-wide continuous improvement and Kaizen initiatives.

Team Leadership & Development

• Lead and develop a team of SQE engineers, technicians, and admin staff.
• Provide technical guidance, coaching, and performance management.
• Ensure effective manpower planning, resource allocation, and team competency development.

Reporting & Performance Management

• Monitor and report key SQE performance indicators:

o Supplier defect rates

o VQI trends

o Incoming quality performance

o AWC / Critical Claims linked to suppliers

• Prepare monthly reports and management updates for QA and senior leadership.

Qualifications and Requirements

• Degree in Mechanical, Manufacturing, Industrial, or Quality Engineering, or related field.
• Minimum 8 years of experience in the precision manufacturing or machine tool industry.
• At least 3–5 years of leadership experience in Supplier Quality, Quality Assurance (QA), or Quality Engineering (QE).
• Strong expertise in: -Supplier Quality Management, Incoming Inspection Systems, Root Cause Analysis and Corrective Actions, ISO 9001 and Quality Management Systems.

Responsibilities

• Monitor the implementation status of internal audit recommendations by engaging process owners and ensuring timely closure of audit findings.
• Conduct internal control assessments and reviews for assigned projects or business initiatives.
• Maintain and update Group policies, SOPs, and procedure manuals to ensure accuracy and alignment with operational needs before circulation.
• Ensure the organisation adheres to regulatory and statutory requirements, including guidelines set by relevant authorities.
• Lead the Group’s Business Continuity Management initiatives, including reviews, testing, and documentation.
• Oversee the enterprise risk framework, maintain the Group’s risk register, and prepare annual risk reports, including inputs for the Sustainability Report.
• Coordinate and review annual Internal Control Self-Assessment submissions from various business units globally.
• Partner with stakeholders across real estate, hospitality, and investment divisions to strengthen internal controls and promote a robust risk-aware culture.

Requirements:

• Possess at least an Degree in Accountancy/ACCA; CA or CIA certification
• At least 5 years of experience in internal audit, internal controls, risk management, or compliance—ideally within real estate, property development, or hospitality.
• Strong background in Big 4 audit and commercial internal audit or internal controls roles.
• Independent, meticulous, and discreet, with strong initiative, excellent communication skills, and the ability to draft policies and manage risk registers effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: 9334RW44

Job Summary:

The Quality Engineer is responsible for ensuring the quality and regulatory compliance of medical devices throughout the manufacturing process. This role involves developing and implementing quality assurance strategies, overseeing production processes, managing product quality, and ensuring adherence to industry standards and regulations. This will include support for new product transfers.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Quality Assurance and Control:

- Develop, implement, and maintain quality assurance plans, procedures, and control measures.

- Monitor and analyse production processes to detect and resolve quality issues.

- Ensure compliance with relevant regulatory requirements, including FDA, ISO 13485, and other applicable standards.

- Support internal and external audits and regulatory inspections.

- Investigate and resolve product-related issues, deviations, and non-conformities, with the authority to recommend corrective and preventive actions.

- Ensure the non-conformance or quality issue is resolved and complete in a timely manner.

- Participate in new product introductions to ensure quality is built into all products early in their life cycle

- Support validation processes including IQ, OQ, PQ, process validation and test method validation.

• Process Improvement:

- Identify opportunities for process improvements to enhance product quality and manufacturing efficiency.

- Lead and drive QA initiatives across the product areas

- Lead or participate in root cause analysis and corrective action planning.

- Support and drive cost improvement project

• Customer Interaction:

- Address customer complaints and feedback related to product quality.

- Work closely with customers to understand their quality requirements and ensure that products meet their specifications.

- Communicated on any potential change request of the processes to customer.

- Provide technical support and quality-related information to customers.

• Documentation and Reporting:

- Maintain comprehensive records of quality control activities, inspection results, and non-conformance reports.

- Prepare and support monthly / annual quality reports to management and other stakeholders.

- Ensure proper documentation and traceability throughout the manufacturing process.

• Training and Development:

- Train manufacturing staff on quality standards, procedures, and best practices.

- Promote a culture of quality and continuous improvement within the organization.

Authority:

• To approve process / product related forms, work instruction and procedures.

• To approve the risk assessment file.

• Authorize to sign on the Certificate of Analysis.

Education/Experience and Qualifications:

• Degree in Engineering or science, with 2 - 5 years of progressive Quality responsibility, preferably in medical device / pharmaceutical manufacturing. Diploma holders in Engineering or science with more than 5 years' experience in Quality may be considered.

• Knowledge of regulatory requirements and quality standards, including FDA regulations and ISO 13485 standards.

• Good command of English language.

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.

• Able to effectively collaborate with cross-functional teams and present information clearly.

SUMMARY

Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Develop and maintain QA plans and process routings, which reflect intended/actual activities.

· Provide support for all quoting activities by participation in initial process design, development, and implementation phases.

· Evaluate and support inspection processes via inspection aids and instruction guidelines.

· Support all training programs by development and implementation of specialized training sessions for all applicable functions.

· Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access.

· Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort.

· Provide trend analysis of defects occurring at the customer, supplier and internally.

· Participate in the vendor survey activities as applicable.

· Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts.

· Interface with all departments as applied to the Policies and Procedures with special regard to ISO, EN4600 and GMP documentation.

· Monitor departmental activities and provide technical and logistical guidance/support for the quality engineering staff as applicable.

· Interface and provide technical support on quality issues with the customer as needed.

· Support and focus corrective action efforts and utilizing the SPC data and corrective action tracking package and create and implement any meetings, procedures, or team-building concepts as necessary as part of the corrective/preventative effort.

· Serve as liaison between Jabil Circuit and suppliers or customers on quality related issues.

· Improve technical support for the quality organization.

· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

· Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS

Bachelor's degree required and two years related experience; or equivalent combination of education and experience.

Notes : To manage PQE (Product Quality) and SQE (Manage Supplier performance)

Additional Job Description

o PQE (Product Quality):

To ensure product quality meets defined specifications and regulatory requirements throughout the product lifecycle. This includes monitoring quality performance, driving defect reduction, ensuring compliance with standards, and supporting continuous improvement initiatives.

o SQE (Supplier Performance Management):

To manage and improve supplier quality performance by monitoring supplier compliance, addressing quality issues, driving corrective and preventive actions, and ensuring suppliers meet contractual and quality requirements. This helps to reduce supplier-related risks and improve overall supply chain quality.

Join a Semi-Conductor Manufacturing Company as a Quality Inspector supporting product inspections and quality checks to ensure high standards and compliance.

Responsibilities

• Conduct product inspections to verify quality and compliance with standards
• Perform quality checks to identify defects and ensure product reliability
• Assist in failure analysis by collecting data and preparing detailed reports
• Maintain cleanliness and organization by upholding 5S and housekeeping standards in the work area
• Operate torque screwdrivers and multimeters to support inspection and testing tasks
• Use Microsoft Word and Excel to document inspection results and maintain accurate records
• Manage multiple tasks efficiently to meet inspection schedules and quality requirements
• Safely work on ladders and at heights as required during inspections
• Work assigned shifts to support continuous production and inspection processes

Required competencies and certifications

• Physically fit and healthy to perform inspection duties safely
• 1-2 years of experience in quality inspection or related roles
• Technical school, vocational school, or high school diploma or higher
• Basic computer skills including proficiency in Microsoft Office applications

Join a leading Semi-Conductor Company as a Quality Supervisor to lead quality inspectors, ensure product quality standards, and support continuous improvement in a dynamic manufacturing environment.

Responsibilities

• Lead and supervise Quality Inspectors to achieve product quality, inspection standards, and production targets
• Monitor and manage quality activities across IQC, Assembly, Rack Build, Repair, Final QC, and Pack Out processes to prevent defects from reaching customers
• Support daily quality operations by preparing QC reports, handover reports, managing Golden Unit processes, and maintaining quality documentation
• Provide training, coaching, and cross-training to team members to enhance quality awareness and operational performance
• Collaborate with Production, Quality Engineering, and cross-functional teams to support new product introductions, rework activities, ESD control, and continuous improvement initiatives
• Ensure compliance with company procedures, safety standards, ISO requirements, and 5S housekeeping practices
• Work shifts as required, maintaining physical fitness and manual dexterity to stand for extended periods

Required competencies and certifications

• Minimum 2–3 years of leadership experience in manufacturing, quality, or production environments
• Proficient in Microsoft Office applications to maintain accurate reports and records

Preferred competencies and qualifications

• Good understanding of quality inspection processes, production operations, and defect control
• Strong communication, problem-solving, coaching, and teamwork skills
• Ability to work effectively in a fast-paced, dynamic environment with multitasking capability
• High school education or above preferred

Job Description

1. Quality Management System (ISO 9001)

- Maintain, implement, and improve the Quality Management System (QMS) in compliance with ISO 9001 requirements.

- Support internal and external audits, including preparation, execution, and closure of audit findings.

- Ensure proper documentation, control, and continuous alignment with regulatory and certification standards.

- Drive corrective and preventive actions (CAPA) for non-conformities identified through audits and process reviews.

2. Supplier Quality Management

- Develop and manage supplier quality programs to ensure incoming materials meet specifications.

- Perform supplier qualification, audits, and performance evaluations.

- Lead supplier corrective action requests (SCARs) and ensure timely resolution.

- Monitor supplier KPIs (e.g. defect rates, on-time delivery, quality performance).

- Collaborate with procurement / supply chain and engineering teams to address supplier-related issues and improvements.

3. Product & Process Quality Assurance

- Support new product introduction (NPI) activities including risk assessment (FMEA), control plans, and process validation.

- Conduct root cause analysis using tools such as 8D, Fishbone, 5 Why and Kepner-Tregoe methodology to resolve quality issues.

- Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

- Ensure compliance with customer requirements, technical specifications, and industry standards.

4. Inspection & Testing

- Define and maintain inspection plans and quality criteria for incoming, in-process, and final inspection.

- Work with metrology and inspection teams to ensure accuracy and reliability of measurements.

- Ensure calibration and maintenance of inspection equipment.

5. Data Analysis & Reporting

- Analyze quality data to identify trends, risks, and improvement opportunities.

- Prepare regular quality reports and dashboards for management review.

- Support decision-making through statistical analysis (SPC, Cp/Cpk).

6. Cross-Functional Collaboration

- Work closely with engineering, production, procurement, and customers to resolve quality issues.

- Participate in customer audits and address customer complaints effectively.

- Provide quality training and guidance to internal teams and suppliers.


Requirements

- Bachelor’s Degree in Engineering (Quality, Mechanical, Manufacturing, or related field).

- Strong knowledge of ISO 9001 Quality Management Systems.

- Familiar with quality tools: FMEA, Control Plans, SPC, MSA, 8D, Lean/Six Sigma.

- Experience with supplier audits and quality performance management.

- Good understanding of precision machining processes and inspection techniques.

- Strong analytical and problem-solving skills.

- Excellent communication and stakeholder management abilities.

- Minimum 3–5 years of experience in quality engineering within a precision manufacturing or semiconductor environment.

- Proven experience in Internal and Supplier Quality Management.

- Lead Auditor certification for ISO 9001.

- Six Sigma Green Belt or equivalent certification.

- Certified Quality Engineer (CQE)

- Attention to detail and quality mindset

- Strong ownership and accountability

- Continuous improvement orientation

- Collaborative and proactive approach

- Ability to work in a fast-paced manufacturing environment

Technical Skills

• 4+ years of strong hands‑on experience with quality engineering within agile, product-centric environments, working closely with developers, BAs, and architects.

• Proven ability to define and implement automation strategies across complex systems (web, mobile, API, integrations).

• Hands-on experience with modern test frameworks and CI/CD integration.

• Solid understanding of cloud-native architectures, microservices, and distributed systems.

• Experience testing AI/ML or automation solutions, with awareness of challenges such as non-determinism, data dependency, and model evaluation.

• Familiarity with performance, security, and resilience testing approaches.

• Experience working in large-scale or public sector programmes is a plus.

about the company

My client is a contract manufacturer. They’re looking for a Quality Assurance Manager to join their quality team. This role will be reporting to the GM.

about the job

• Direct daily QA operations for consumer products and assembly
• Manage the departmental budget and define quality objectives
• Train and develop Quality Engineers, Supervisors, and Inspectors
• Implement and maintain compliance with ISO 9001, ISO 13485 (QMS), and ISO 14001 (EMS).
• Review and approve risk management and quality planning documents (PFMEA, Control/Inspection Plans)
• Lead the investigation and resolution of internal defects and customer complaints
• Conduct supplier audits and support supplier quality improvement activities
• Manage First Article Inspections (FAI) and process validation with Engineering
• Monitor quality performance metrics and drive continuous improvement initiatives

job requirement

• Degree in quality / engineering or equivalent
• Min 8 years of experience in high volume manufacturing environment for medical devices
• Extensive knowledge in plastics injection molding
• Demonstrated capability in executing production line testing, planning incoming inspections, utilizing electronic QMS platforms, and managing CAPA investigations
• Proficient in advanced quality engineering methodologies, including SPC, FMEA, DOE, MSA, and GR&R
• Deep understanding and practical application of industry standards such as FDA 21 CFR Part 820, ISO 13485, IEC 60601-1, IEC 62304, Design Controls, and Risk Management

If you are interested in the position
Please include your availability, expected salary and reason for leaving current job
We regret that only shortlisted candidates will be contacted
EA: 94C3609 / Reg: R1325913

What you will do:

As Customer Excellence & Quality manager, you will be assigned directly to one or more major customers/ dealers to ensure their requirements are fully understood and translated to JCI’s design and operations processes.

This role will drive communication and action working directly with customer focal points for quality, account executives, PBU Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Sales and Service.

This role includes establishing critical customer quality metrics for assigned key accounts while coordinating with the Customer Excellence & Quality Leader, orchestrating escalation resolution, and advocating for customers to ensure JCI is the best supplier. This person will be responsible to the assigned customers/account teams to drive improvement in key customer metrics by identifying issues/opportunities, initiating resolution/improvement plans and driving/tracking actions by engaging appropriate functional management and business units to ensure full support.

The scope of this role can be global/regional and will likely involve multiple PBUs.

How you will do it:

• Work with the Customer Excellence & GlobalQuality Senior Director and other Customer Excellence & Quality Managers tobuild and manage the processes to drive improved customer experience.  This includes the adherence to global processes, tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
• Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles, and to inform and enact these improvements
• Oversee the communication to the customer and resolve escalations when non-conformances are found at the customer in a timely and cost-efficient manner
• Develop and implement customer quality scorecard / KPIs to drive performance baselining and improvement on an ongoing basis
• Actively engage with your leadership and thebroader organization to support a customer-focused culture
• Account executive relationship management –Responsible for weekly updates to key partners across the business.  Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards a world-class Quality organization
• Manage key partner relationships to ensure alignment across the enterprise via appropriate planning, execution, visibility, tracking, and governance
• Responsible for sharing Customer Quality and PMO best practices. Drive the use of best practices and apply lessons learned
• Engage globally with the ability to understand and work effectively in a culturally diverse organization

What we look for:

• Early career to experienced professionals with at least 8 years of experience in customer quality, operations, supplier management, business optimization and/ or project management
• Experience overseeing a large quality organization including recruiting employees, assigning and directing work, evaluating performance, overseeing the development and maintenance of staff, building trust and rapport and motivating the team.
• Excellent people skills with ability to develop and maintain professional relationships across a matrix, multi-cultural organization to collaborate for results
• Ability to influence across a matrix organization through partnering and collaboration fostering strong relationships
• Regular executive interactions at Director/ VP level.  Must be able to build relationships at all levels.
• Candidate must be innovative, creative, broad-thinker, well-organized in managing numerous competing priorities, and can deal with adverse situations
• Candidate must exhibit a high level of self-motivation, sense of urgency, and assertiveness with the ability to make important decisions with minimal supervision.
• Bachelor’s degree in engineering, supplychain, business or related discipline, MBA is desirable
• Lean Manufacturing and/or Six Sigma trainingis desirable
• Strong oral & written in English
• Strong capability with standard MS Office tools
• Ability to travel

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefitspackage
• On the job/cross trainingopportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy