Total 15,290 Others quality control manager job vacancies in Hong Kong

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Location: The work location will be at MOE schools in either the North or East region

5 days working

Requirements:

• At least 10 years and above of relevant working experiences in a supervisory role.

• 3 years of experience providing IFM services

• SIFMA Certified FM Expert (CFME) (Tier 3) certification or higher

Job Summary:

• Oversee daily facilities operations and maintenance activities across assigned sites, ensuring building services and M&E systems remain operational, safe, and compliant.

• Plan, coordinate, and monitor preventive, corrective, cyclical, and ad-hoc maintenance works while ensuring service delivery meets contractual KPIs and quality standards.

• Act as the key liaison with clients, authorities, consultants, contractors, and service providers, addressing operational issues and maintaining strong stakeholder relationships.

• Supervise FM Executives, technicians, subcontractors, and vendors, ensuring compliance with safety, statutory, and contractual requirements.

• Monitor contractor performance, fault rectification, incident response, and service recovery to ensure operational efficiency.

• Prepare and review operational reports, maintenance records, KPI reports, quotations, procurement requests, and related documentation.

• Support improvement initiatives, upgrading projects, digitalisation efforts, sustainability programmes, and energy-saving initiatives.

• Ensure compliance with workplace safety, fire safety, environmental regulations, and company policies.

For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

NGUYEN THI DOAN | R23116355

RRecruiter Pte. Ltd. | 18C9514

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing bothpersonal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our leadership team, you can look forward to career development, professional training, a friendly and collaborative culture and a competitive compensation package.

Responsibilities

• Underwrite Non-Marine (Property, Construction, Energy, Engineering and Liability) insurance policies/covers for large and complex commercial risks in Singapore and other Middle East/APAC territories
• Manage ongoing insurance broker relations and expectations in relation to underwriting, co-ordinating and ensuring the flow of relevant and timely information and communication between internal functions and external parties
• Contribute to managing and developing an agreed portfolio of accounts, negotiate with brokers/customers to achieve favourable terms for the Company
• Underwrite allocated cases in line with the agreed processes with the necessary senior direction and support; underwrite risks in accordance with the Company’s capacity and risk appetite
• Review relevant classes of proposals (case by case) and making balanced and well-reasoned recommendation for acceptance of each case above one's authority
• Provide error-free documentation to brokers/customers
• Ensure transactions are processed within the agreed timeframe; supervise and guide the allocated processing team to ensure timely and accurate recording of transactions
• Ensure compliance with all laws, regulations, and guidelines, including internal policies, rules and procedures
• Develop own skills/knowledge in the functional area with the aim of enhancing the quality of work and achievement of KPIs

Requirements

• At least 10 years' re/insurance underwriting experience in large/complex commercial risks segment; specific experience in the Middle East and/or APAC region is an added bonus
• SCI qualification/Membership of Chartered Insurance Institute (UK) or equivalent; a Degree in engineering or a related technical discipline will be ideal
• Compensation and job title will be commensurate with the candidate’s experience level; salary range stated in this job posting is meant as a guide only
• Knowledge/understanding of the risks underwritten in corporate/commercial segment
• Knowledge of commercial insurance underwriting process and market practices
• Understanding of reinsurance concept and practices
• Experience of conducting risk surveys
• Ability to understand/ interpret insurance conditions, clauses and warranties
• Ability to identify, analyse and interpret data, statistics and information for evidence-based decision-making

We regret that only shortlisted candidates will be contacted. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer <DPO@msfirstcapital.com.sg> for more information on the retention and disposal of your personal data.

Main responsibilities:

• Meet potential clients with Business Development Managers to enquire and understand clients’ needs
• Work closely with project and operation teams and sub-contractors to ensure timely delivery of the project and excellent quality of work done
• Be the point of contact between the company and clients, obtain client’s feedback and resolve project related issues such as payments, etc.
• Arrange submission of plans to relevant authorities for approval and arrange inspections of building work
• Co-ordinate layout plan, M&E plan and visuals, prepare project schedule and quotations to clients and submit tenders for the project to clients
• Provide technical advice to ensure M&E installation comply with construction drawing and relevant authorities’ requirement and check on cost estimation.
• Assist to monitor on M&E installation services such as ACMV, AVS system, Electrical, Plumbing and installation progress.
• Attend M&E coordination meeting for safety & finishing work

Requirements

• Min 5 years’ experience in corporate office interior design & build project management. M&E knowledge and experience are a must. Applicants with PMP Certification have an added advantage.
• Recognized qualification in Interior Design, Architecture, Mechanical/Electrical Engineering or equivalent
• Able to interpret architectural plans and familiar with building and safety regulations
• Experience in leading and managing multiple projects within tight timelines
• Excellent project, presentation, leadership and people management skills
• Highly self-motivated, positive working attitude with a high level of professionalism and integrity
• Good communication and interpersonal skills

Duties & Responsibilities

• Ensures overall planning, organization, direction, coordination and control of all operations to meet the project objectives.
• Plan and prepare all project activities - drawings, schedules, risk assessments, method statements, etc.
• Monitor progress of each project and resolve any problem that arises, including site issues.
• Ensures project execution is within the cost, time, quality and technical objectives.
• Enforce the implementation of operation, quality, safety and environmental policies of the company amongst the projects team.
• Liaise with colleagues, Consultants, Clients, Suppliers and Sub-Contractors.

Job Requirements

• Bachelor's Degree in Engineering.
• Minimum 10 Year(s) of working experience in the management of complex water infrastructure projects,
• Possess good communication and interpersonal skills with clients like PUB, NEA, consultants, suppliers, subcontractors and colleagues,
• Have strong sense of ownership and responsibility, can manage project safety, schedule, costing efficiently and effectively, ensure on time delivery.
• Team player with intercultural sensitivity

• Managing the overall design process for civil and infrastructure projects from design development to construction stage.

• Coordinate and interface with various stakeholders including civil, structural, geotechnical, and M&E consultants, as well as LTA, authorities, and contractors.

• Review and evaluate technical submissions, design drawings, and reports to ensure compliance with statutory requirements and design intent.

• Support in managing the design schedule to ensure timely delivery of all design packages according to project milestones.

• Participate in design and technical meetings, identifying and resolving design discrepancies and constructability issues.

• Ensure authority submissions are prepared accurately and submitted on time; follow through until approvals are obtained.

• Implement and monitor design quality assurance/control systems and ensure that all designs meet relevant safety, environmental, and sustainability standards.

• Assist in the evaluation of design changes, variation proposals, and value engineering opportunities.

• Any other duties that assigned by a superior.

Requirements:

• Bachelor's Degree in Civil Engineering recognized by PE Board Singapore

• Min 12 years of engineering experience and at least 8 years of experience in the design of civil and infrastructure project structures of similar scale, complexity and nature of work. Preference will be given to candidate with LTA experience.

• Strong technical understanding of civil and structural engineering design, construction methods, and sequencing.

• Proficient in AutoCAD, Revit, and other relevant design software.

• Good team player, self-motivated with strong ability to multi-task and able to handle fast-paced projects.

• Excellent interpersonal, communication, and coordination skills.

1. Have extensive experience in PSG projects involing high-rise buildings in Singapore.

2. Be responsible for the overall planning, progress and quality of the project, ensuring compliance with therequirements.

3. Be responsible for coordinating with the owner, consultants, main-contractors, and other subcontractors, as wellas attending relevant technical meetings and coordination meetings.

4. Be familiar with the regulations and requirements of Singapore's PUB and CITY GAS.

5. Be familiar with the submission and inspection procedures of government authorities such as PUB and CITY GAS.

If necessary, need to communicate and coordinate with the government authorities.

6. Be familiar with the project handover process. After the project is completed, be responsible for guiding theproject handover.

Job Description & Requirements

- Incharge day to day operations, keep track of sales

- Communicate courteously to customers and keep track of appointment

- Controlling of expenses and helps to generate revenue

- Involve promotions and staff training

- Responsible for the opening and closing of store

- Ordering of products and control inventory

- Helps in the marketing, advertisement and promotion

- Planning campaigns and actively promote and launch new products

- Creating a wide range of marketing channel through FB, IG, Youtube etc.

- Attend complain from customer and resolve

- Strong organisational and creative skills

- Confident and dynamic personality

- Experience in Beauty or Hair Salon industry

- Good track record

What is INITIA GROUP?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

DUTIES & RESPONSIBILITIES :

● Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.

● Analyzing and interpreting trends to facilitate planning

● Coordinating front and back of the house operations for smooth delivery of services

● Ensure compliance with safety and sanitation regulations

● Control operations cost and identify measures to cut wastages

● Respond promptly to customer complaints, suggest solutions to resolve complaints

● Manage / maintain outlet good image

● Training / coaching of new / current staff on customer service best practices

● Organize and supervise shifts

● Managing staff training, schedules and work performance.

● Preparing reports

● Analyze and forecast sales figures to maximize profits

QUALIFICATIONS :

● Bachelor Degree in Hospitality / Retail Management

● Proven work experience as Restaurant Manager / HospitalityManager

● Strong leadership skills.

● Excellent communication skills

● Customer service oriented

● Financial Management skills

Interfacing Manager

a. Minimum 5 years of working experience with strong construction background.

b. Good degree in Engineering, Architecture or Building Science, with at least 8 years of experience in the construction industry.

c. Strong experience in project management and coordination, preferably in large scale civil and infrastructure works.

d. Self-motivated, driven and possess good analytical/ problem solving skills.

e. Able to understand technical drawings, specifications and requirements.

f. Able to work independently, a strong team player and to handle fast paced projects.

g. Good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels.

h. Strong negotiation and conflict management skills.

i. Good presentation skills.

In addition, the responsibilities of the Interfacing Manager shall be but not limited the following:

a. The Interfacing Manager is responsible for managing the interface points between packages of work, scope of work and that of other parties working on site.

b. Ensure inputs are managed and incorporated into construction planning and operations.

c. Provide daily work scope related support to the site team in a fast paced construction environment by fully understanding the work programmes and work activites.

d. Remain knowledgeable of all requirements and milestones for all packages.

e. Work closely with planning, construction and commissioning teams to identify and resolve planning, engineering and design issues.

f. Be conversant with all procedures in the latest version of Changi Aerodome Manual, Airside Works Procedures Manual, Airport Operational and Safety (AOS) requirements and CAG Engineering & Development's Group's Safety Management System Manual,. To make conscious effort to be constantly updated on any subsequent revisions to the above-mentioned manuals, procedures and all applicable airport circulars.

g. Assist in preparing presentation materials for CAG, Authorities, Stakeholders and interface parties,

h. The Interfacing Coordinator shall assist the Interfacing Manager in all aspects ofthe work functions.

i. Any other duties deemed necessary by CAG.

Our client is a well-established MNC specializing in advanced semiconductor and manufacturing technology solutions. Due to their current expansion plan, they are looking for a Inprocess Quality Technician (3D Drawings) – Engineering to join their engineering team. They are located in the (North) – easily accessible.

Responsibilities for Inprocess Quality Technician (3D Drawings) :

• Conduct in-process quality inspections throughout various stages of production to ensure compliance with specifications.
• Monitor, record, and verify critical process parameters to maintain product quality and process consistency.
• Identify, document, and report non-conformities, supporting timely investigation and resolution of quality issues.
• Assist in root cause analysis and implementation of corrective and preventive actions (CAPA) for process deviations.
• Maintain accurate inspection records and quality documentation in accordance with ISO and GMP requirements.
• Collaborate with production and engineering teams to drive continuous quality improvement and ensure proper calibration of inspection equipment.

Requirements:

• Diploma or Certificate in Engineering, Manufacturing, Quality Assurance, or a related discipline.
• Candidates with 1–2 years of experience in quality control within precision machining or manufacturing environments are preferred; fresh graduates are welcome to apply.
• Able to read and interpret engineering drawings and perform quality inspections on precision components.
• Detail-oriented with basic knowledge of manufacturing processes and quality standards (e.g., ISO 9001, GMP).

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Roles & Responsibilities

Responsibilities

• Oversees the BIM process in a design or construction organization.
• Implementing and maintaining BIM standards, processes, and workflows.
• Coordinating and collaborating with architects, engineers, contractors, and other project stakeholders to ensure accurate and timely delivery of BIM data
• Training and educating project team members on BIM technology and workflows.
• Troubleshooting and resolving BIM-related issues and conflicts.
• Developing and maintaining BIM documentation and reports.
• Ensuring compliance with BIM project requirements, standards, and regulations.
• Ensuring that BIM execution plans are produced and maintained for each project.

Requirement

• Relevant Diploma/Degree in Engineering field
• Posses relevant certification recognized by BCA
• Minimum 8 years of work experience in BIM.
• Expert knowledge of BIM technology, software, and workflows.
• Strong presentation, project management, team management and leadership skills.
• Excellent communication and interpersonal skills.
• Proficiency in BIM software programs such as Revit, AutoCAD etc
• Experience in MEP Projects is advantageous

Job Summary

Develop and execute sales strategies to drive business growth. Lead the sales team, manage client relationships, and analyze market trends to achieve company sales targets and enhance brand presence.

Responsibilities

• Develop and implement sales strategies to achieve company sales targets
• Identify and acquire new business opportunities and clients to expand market reach
• Maintain and strengthen relationships with existing customers to ensure loyalty and repeat business
• Lead and manage the sales team to consistently achieve monthly and quarterly targets
• Analyze market trends and competitor activities to inform strategic business planning
• Respond promptly to client inquiries and provide tailored product or service solutions
• Coordinate with internal departments such as operations, logistics, and finance to ensure smooth order processing
• Prepare regular sales reports and performance analyses for management review to support decision-making
• Negotiate contracts and manage key client accounts to secure favorable terms and long-term partnerships
• Promote the company’s products and services to enhance brand presence in the market

Preferred competencies and qualifications

• Diploma or Degree in Business, Marketing, or related field
• Minimum 3–5 years of experience in sales or business development
• Prior experience in team management is an advantage
• Strong communication, negotiation, and interpersonal skills applied in client and team interactions
• Ability to work independently and consistently meet sales targets
• Good understanding of market trends and business operations to support sales strategies
• Strong problem-solving skills and a result-oriented mindset to overcome challenges
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting and presentations
• Ability to communicate in English and Chinese is an advantage to engage diverse clients and stakeholders

Job Description:

• Develop and implement sales strategies to achieve or exceed revenue targets for room bookings, events etc.
• Identify and approach potential clients, including corporate companies, travel agents, event organizers, and tour operators.
• Manage existing client accounts, ensuring high levels of satisfaction and repeat business.
• Prepare proposals, quotations, and contracts; follow up on leads and close sales.
• Coordinate with operations, front office to ensure smooth execution of client requirements.
• Monitor market trends, competitors’ activities, and industry developments to adjust sales tactics accordingly.
• Attend networking events, trade shows, and exhibitions to promote the hotel’s offerings.
• Maintain accurate records of sales activities and prepare regular sales reports for management.

Requirements:

• Proven experience in hotel sales or hospitality industry preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of hotel operations, customer service, and eventcoordination.
• Ability to work under pressure and meet targets.
• Willingness to work on weekends and public holidays
• Proficient in MS Office and hotel property management systems (e.g., Opera, Delphi).

Interfacing Manager

a. Minimum 5 years of working experience with strong construction background.

b. Good degree in Engineering, Architecture or Building Science, with at least 8 years of experience in the construction industry.

c. Strong experience in project management and coordination, preferably in large scale civil and infrastructure works.

d. Self-motivated, driven and possess good analytical/ problem solving skills.

e. Able to understand technical drawings, specifications and requirements.

f. Able to work independently, a strong team player and to handle fast paced projects.

g. Good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels.

h. Strong negotiation and conflict management skills.

i. Good presentation skills.

In addition, the responsibilities of the Interfacing Manager shall be but not limited the following:

a. The Interfacing Manager is responsible for managing the interface points between packages of work, scope of work and that of other parties working on site.

b. Ensure inputs are managed and incorporated into construction planning and operations.

c. Provide daily work scope related support to the site team in a fast paced construction environment by fully understanding the work programmes and work activites.

d. Remain knowledgeable of all requirements and milestones for all packages.

e. Work closely with planning, construction and commissioning teams to identify and resolve planning, engineering and design issues.

f. Be conversant with all procedures in the latest version of Changi Aerodome Manual, Airside Works Procedures Manual, Airport Operational and Safety (AOS) requirements and CAG Engineering & Development's Group's Safety Management System Manual,. To make conscious effort to be constantly updated on any subsequent revisions to the above-mentioned manuals, procedures and all applicable airport circulars.

g. Assist in preparing presentation materials for CAG, Authorities, Stakeholders and interface parties,

h. The Interfacing Coordinator shall assist the Interfacing Manager in all aspects ofthe work functions.

i. Any other duties deemed necessary by CAG.