Total 1,950 programme director job vacancies in Hong Kong

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• has relevant diploma/degree
• has CEI license
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• Developing and implementing a marketing strategy to drive the business forward
• Analysing key marketing performance metrics and providing market research, forecasts, competitor analyses, campaign results and consumer trends
• Adjusting the marketing plan in light of the above and formulating unique insights to better understand the consumer and contribute towards the overall business strategy
• Providing tools and materials for the effective functioning of the sales team
• Advising on the development of the corporate brand
• Identifying new business opportunities and providing actionable plans to the marketing department and sales teams, ensuring the continuous improvement of the company’s marketing efforts
• Overseeing the management of annual marketing budgets
• Building strong relationships with managers across the business
• Delivering an overview of all marketing activities aiming to drive awareness and sales – ranging from digital, print, media and social media to market research and direct marketing
• Overseeing coordination with external agencies
• Providing development opportunities and guidance for the marketing team and marketing manager on work priorities, budgets, and resources

Key Responsibilities

• Lead daily operations for deployment across multiple sites

• Oversee installation, commissioning, and maintenance of automation systems

• Ensure timely delivery of projects in line with client requirements

• Manage field service engineers and technicians

• Develop preventive maintenance schedules and service SOPs

• Ensure SLA compliance and minimize downtime of deployed robots

• Lead and manage operations, service, and support teams

• Plan manpower allocation based on project and maintenance needs

• Drive performance management and team development

• Identify inefficiencies and implement process improvements

• Monitor operational costs, including manpower and logistics

• Optimize resource utilization and vendor management

• Act as key point of contact for operational matters with clients

• Ensure high customer satisfaction and service quality

• Handle escalations and resolve operational issues.

• Work closely with Engineering, Product, and Sales teams

• Provide feedback on product performance and improvements

Requirements

• Bachelor’s degree in engineering, Operations Management, or related field

• Minimum 8–12 years of operations experience, preferably in automation, or engineering services

• Strong experience in field service operations / technical deployment

• Proven leadership experience managing large operational teams

• Knowledge of IoT, or automation solutions is an advantage

• Strong problem-solving, communication, and stakeholder management skills

• Experience in autonomous systems / logistics automation

• Familiar with service contracts, SLA management, and maintenance operations

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to jeremy.kwan@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

 Tel: 69509727

http://www.peopleprofilers.com

jeremy.kwan@peopleprofilers.com

Consultant in charge: Kwan Jing Han, Jeremy

EA Licence Number: 02C4944

Registration Number: R1329791

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Job Description & Requirements

The Operations Director will oversee and manage all aspects of the service and repair operations, ensuring optimal efficiency, cost-effectiveness, and quality of work. The role involves coordinating service and repair activities for heat transfer products and industrial radiators, managing a team of technicians, and working closely with the production, procurement, and sales teams to meet customer requirements. The role will also be responsible for continuous improvement of processes, ensuring compliance with safety standards, and meeting customer satisfaction targets.

Responsibilities:

• Oversee day-to-day operations for service and repair, ensuring the timely and effective completion of jobs.
• Manage and coordinate a team of service technicians and repair specialists, ensuring high-quality service delivery and adherence to safety standards.
• Plan, schedule, and monitor repair work to optimize resource utilization and meet customer deadlines.
• Collaborate with procurement to ensure availability of parts and materials required for repairs and maintenance.
• Maintain strong relationships with clients, addressing service inquiries, resolving issues, and ensuring customer satisfaction.
• Implement and monitor KPIs related to service quality, turnaround time, cost management, and safety compliance.
• Drive continuous improvement initiatives to enhance service quality, reduce repair lead times, and improve operational efficiency.
• Develop and implement service policies, procedures, and guidelines to ensure consistency and compliance with company standards.
• Ensure all repairs and servicing comply with regulatory requirements and internal standards.
• Report on operational performance, resource utilization, and customer satisfaction to senior management.
• Oversee the maintenance of service equipment and ensure its operational readiness at all times.
• Manage budget and financial aspects of the service and repair department, including cost control and revenue forecasting.

Requirements:

• Bachelor’s degree in Mechanical Engineering, Operations Management, or a related field.
• Minimum of 10 years of experience in operations management, with a focus on service and repair, preferably in the industrial or manufacturing sector.
• Proven experience in leading teams and managing repair and service operations.
• Solid knowledge of health, safety, and environmental regulations.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple tasks in a fast-paced, dynamic environment.
• Strong problem-solving skills and the ability to implement process improvements.
• Proficiency in using ERP systems for planning and scheduling.
• Experience in the manufacturing or industrial service industry.
• Certification in operations management or lean manufacturing is a plus.

Role Overview

We are seeking an experienced Operations Director to support the day-to-day operations of the company’s domain platform, execution of user growth initiatives, and implementation of operational strategies. This role is responsible for translating company strategy into actionable operational plans, leading team management, and driving data-driven optimization. The position plays a critical role in ensuring platform stability, driving user growth, enhancing service quality, and achieving business objectives.

Key Responsibilities

1. Platform Operations Execution and Management

Oversee daily platform operations to ensure system stability and efficient operational processes.

Drive process optimization based on strategies set by the COO to improve efficiency and reduce costs.

Monitor operational performance and continuously enhance user experience.

2. User Growth and Customer Operations

Execute user growth initiatives to support acquisition, conversion, and engagement.

Follow up on user feedback and drive improvements in customer experience.

Support the development and implementation of user retention and lifecycle management strategies.

3. Data Analysis and Operational Optimization

Track key operational metrics (e.g., user activity, retention rate, conversion rate).

Identify issues through data analysis and propose optimization solutions.

Support the COO in data-driven decision-making.

4. Team Management and Execution Excellence

Manage the daily operations of the operations team and monitor performance.

Drive team performance and improve efficiency and collaboration.

Participate in staff training and capability development initiatives.

5. Marketing Execution and Partnership Support

Collaborate with the marketing team to execute campaigns and improve user acquisition effectiveness.

Assist in maintaining partner relationships and supporting business expansion.

6. Product and Technical Collaboration

Work closely with product and engineering teams to implement feature improvements and requirements.

Ensure system capabilities align with operational needs.

7. Risk and Compliance Execution

Identify potential operational risks and escalate in a timely manner.

Ensure daily operations comply with relevant regulations and industry standards.

Requirements

1. Bachelor’s degree or above, preferably in Computer Science, Information Technology, Business Administration, or related fields.

2. Minimum 7 years of relevant experience in the domain industry, with at least 3 years of team management experience.

3. Proven experience in the domain industry (domain registrar, domain marketplace, or related internet platforms).

4. Strong understanding of the domain ecosystem, including registries, registrars, and ICANN-related processes.

5. Strong analytical skills with proficiency in Excel or similar tools, with the ability to drive decisions through data.

6. Strong execution and project management capabilities.

7. Excellent communication skills with the ability to collaborate across teams.

8. Fluency in Chinese (spoken and written) to communicate effectively with China-based teams.

9. Knowledge of internet technologies and domain name systems (DNS) is preferred.

Key Responsibilities

• Technical Excellence: Perform advanced hair services, including intricate coloring (balayage, highlights) and precision styling, often managing high-value, high-complexity client work.
• Leadership & Mentorship: Train junior stylists, lead on-the-job training, and maintain high standards of workmanship across the salon.
• Operational Management: Take ownership of salon KPIs, oversee operational efficiency, optimize inventory, and implement best practices in hygiene and safety.
• Strategic Growth: Develop, update, and implement new technical trends, styling techniques, and product knowledge.
• Client Relationship Management: Provide expert consultations, retain high-profile clients, and drive marketing initiatives to build salon brand presence. foundit.sg +4

Required Qualifications

• Experience: A minimum of 10 - 15 years of professional experience in high-end styling, with a proven track record in managerial or lead roles.
• Technical Skills: Expert-level proficiency in all aspects of hairdressing, including cutting, colouring, and advanced treatments.
• Leadership & Communication: Strong capability to mentor staff, manage conflict, and communicate with both staff and demanding clients.
• Certifications: Recognized diplomas or certifications in hairdressing and related, specialized techniques.
• Industry Expertise: Strong understanding of emerging trends, hair and fashion, and product innovation.

Frequent regional and international travel required.

Job Purpose:

The Purchasing Director will oversee sourcing, procurement, and supplier management of building materials—specifically floor tiles, wooden products, and renovation-related items—for company projects and new branch developments in Singapore. This role requires strong knowledge of renovation materials, negotiation skills, and the ability to build and maintain supplier relationships across multiple countries.

Key Responsibilities:

• Sourcing & Procurement
  Identify, evaluate, and qualify suppliers in China, Vietnam, Thailand, Malaysia, and other relevant markets.
  Purchase renovation materials including tiles, wood products, fixtures, and other fit-out essentials.
  Ensure quality standards, specifications, and timelines are met.
• Supplier & Vendor Management
  Negotiate pricing, contracts, and delivery schedules with suppliers.
  Maintain strong supplier relationships and develop alternative sourcing options to ensure competitive advantage.
  Conduct regular supplier audits and quality checks.
• Logistics & Coordination
  Manage import/export documentation, shipping, and customs clearance for goods to Singapore.
  Coordinate with project teams and contractors to ensure timely material delivery for renovation works and new branch openings.
• Budget & Cost Control
  Monitor purchasing budgets, cost-saving opportunities, and supplier payment terms.
  Provide regular procurement reports to management.
• Project Support
  Work closely with renovation and operations teams for upgrading works or new branch openings.
  Ensure material availability aligns with project schedules.

Requirements:

• Proven experience (5+ years) in purchasing/procurement, preferably in building materials / renovation / interior fit-out industry.
• Strong knowledge of tiles, wood products, flooring, and renovation-related items.
• Regional procurement experience in China, Vietnam, Thailand, and Malaysia.
• Excellent negotiation, communication, and vendor management skills.
• Ability to travel frequently across countries and to Singapore when required.

Employment Details:

• Reports to: Director / Head of Operations (Singapore HQ)
• Travel: Extensive regional travel required
• Base Location: Flexible (not Singapore)

About the Role

We are seeking an accomplished, well-connected, and strategic Project Director to join our established Singapore-based construction company. This is a senior leadership role where you will assume overall responsibility for project delivery from inception to completion, while also serving as the company's appointed Technical Controller with the Building and Construction Authority (BCA).

Beyond operational excellence, you will play a pivotal role in driving business growth by leveraging your extensive industry network to bring in new projects and secure a sustained pipeline of opportunities. You will drive project performance, client relationships, and technical compliance across our most prestigious and complex projects, each valued above S$100 million.

Key Responsibilities

• Provide overall leadership and strategic direction for major construction projects (value >S$100M), ensuring delivery on time, within budget, and to the highest safety and quality standards.

• Fulfill the statutory role of BCA Technical Controller, taking responsibility for the company's technical submissions, regulatory compliance, and Buildability/Constructability requirements under BCA's licensing framework.

• Drive business development by leveraging vast industry networks, client relationships, and market intelligence to identify, pursue, and secure new projects and strategic partnerships.

• Actively cultivate and maintain strong relationships with key stakeholders, including government agencies (LTA, HDB, PUB), private developers, consultants, and industry partners to generate repeat business and new opportunities.

• Lead, mentor, and manage multi-disciplinary project teams, including project managers, site staff, consultants, and subcontractors.

• Oversee project planning, programming, cost control, contract administration, and risk management.

• Serve as the primary point of contact for clients, consultants, and relevant authorities; upholding the company's reputation and fostering long-term partnerships.

• Enforce rigorous EHS (Environment, Health & Safety) standards and champion a zero-accident culture on all project sites.

• Drive the adoption of advanced construction technologies, DfMA (Design for Manufacturing and Assembly) methodologies, and sustainability practices to enhance productivity and meet regulatory standards.

• Provide regular project performance reports to the Board and senior management, highlighting financial status, schedule adherence, critical risks, and mitigation actions.

Requirements

• Education: Bachelor's Degree in Civil Engineering recognized by the Professional Engineers Board (PEB) and/or the Institution of Engineers, Singapore (IES). (Candidates must be eligible for or already hold PEB registration.)

• Experience:

  • Minimum 15 years of post-graduation working experience in the construction industry.

  • At least 5 years in a senior project leadership role (Project Director, Senior Project Manager, or equivalent).

  • Proven track record of successfully managing mega projects with contract values exceeding S$100 million, with experience in large-scale building and civil infrastructure projects (please provide details in your application).

  • Preferably a minimum of 10 years of experience managing construction projects on LTA, HDB, and/or PUB sites, with strong familiarity with each agency's specifications, procedures, safety requirements, and approval processes.

  • Extensive experience in design-and-build (D&B) and/or public-sector infrastructure projects in Singapore.

• Business Development & Networks:

  • Must possess vast and well-established networks within Singapore's construction and built environment sector, including strong connections with government agencies, private developers, consultants, and subcontractors.

  • Demonstrated ability to originate and secure new business opportunities, contributing directly to the company's order book and growth.

  • Proven track record in leading tender submissions, client presentations, and negotiation of major contracts.

• BCA Technical Controller Eligibility:

  • Must meet BCA's requirements to be appointed as a Technical Controller for a GB1/GB2 (General Builder) licensed entity. Deep knowledge of CORENET, BCA's regulatory framework, and Buildability Score requirements is essential.

• Strong commercial and contractual acumen with proven experience in resolving complex contractual claims and managing project P&L.

• Excellent leadership, communication, and stakeholder management skills.

• A strategic thinker with a hands-on approach when needed.

Our Story

Black Sheep Restaurants is a celebrated hospitality movement with a growing international presence. We are built on a shared passion for creating exceptional and personalised dining experiences. Our journey in Singapore is just beginning, and we are excited to expand our family of restaurants, which already includes the beloved Messina and La Vache!, with our third, Jean-Pierre, opening in Q3, and many more to come. We are looking for a leader to join us on this exciting journey of growth and help us build a legacy of hospitality excellence in Singapore, following over a decade in Hong Kong.

Job Summary

We are seeking a dynamic and experienced Global Director of Guest Experience & Hospitality Training to join our team. Based in our Singapore hub, this senior leadership role is pivotal in shaping and delivering a world-class guest experience across our global portfolio, with a strong focus on our rapidly expanding Singapore operations. The successful candidate will be responsible for the hands-on implementation of our global training programs, fostering a culture of service excellence in Singapore and building strong relationships with key stakeholders in the city (guests, hotels, hospitality schools and partners). This role requires a dedicated leader who is passionate about building from the ground up and is excited by the opportunity to make a significant impact in a new and growing market in Singapore. With a focus on Singapore, this role also requires group-wide global implementation and delivery of programmes and standards.

Key Responsibilities

Singapore-Focused Training & Implementation

• Lead the on-the-ground implementation of our comprehensive global training program across our Singapore restaurants, including Messina, La Vache!, and the upcoming Jean-Pierre.

• Adapt and localize global training modules to the unique needs of the Singapore market, ensuring they resonate with both our team and our guests.

• Personally deliver engaging training modules and workshops to our Singapore-based hospitality professionals, from front-of-house teams to restaurant leaders.

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of training initiatives in our Singapore restaurants, directly linking them to guest satisfaction and loyalty.

Leadership & Team Development

• Act as a mentor and coach to our Singapore-based leaders, empowering them to drive service excellence and build high-performing teams.

• Play a key role in nurturing future leaders within our Singapore operations, identifying and developing high-potential talent.

• Champion the Black Sheep culture of hospitality, ensuring our values are embedded in every aspect of the guest experience in Singapore.

Stakeholder & Community Engagement

• Cultivate and maintain strong, collaborative relationships with our General Managers and restaurant leaders in Singapore.

• Develop and nurture relationships with key guests in Singapore, creating a loyal following for our restaurants.

• Build a strong network of on-the-ground relationships with hotels, schools, and other relevant partners in Singapore to support recruitment and brand-building initiatives.

• Serve as a brand ambassador for Black Sheep Restaurants in Singapore, representing us at industry events, conferences, and networking functions.

Key Skills and Requirements

•A minimum of 5 years of experience in a senior management role within the luxury hospitality, VIP management or guest experience sector.

• Proven track record of implementing successful training and development programs, with a hands-on approach to delivery.

• In-depth knowledge of Black Sheep values (community, leadership and hospitality) for in-house group-level training.

• Excellent SevenRooms knowledge and back-end portal understanding and skills for technology deployment.

• Proven experience with CRM systems and review/social feedback platforms, as well as survey tools for guest feedback mechanisms.

• Core knowledge of stories, branding and tone of voice for strong guest communication and activations support.

• Strong relationships with hotel concierges and self-starter approach to new relationship development.

• Strong leadership, coaching, and mentoring skills, with a passion for developing talent. Exceptional interpersonal and communication skills, with a natural ability to build rapport and collaborate effectively with a wide range of stakeholders. Strong copywriting skills preferred for guest communications.

• A strategic and innovative thinker with a data-driven approach to measuring performance and driving continuous improvement.

• Deep understanding of the Singapore and broader APAC hospitality market is essential.

• Must be based in Singapore and willing to undertake regular international travel.

• An entrepreneurial spirit and a desire to be part of a growth story, with a passion for building something from the ground up.

• Comfortable with working flexible hours including evenings and weekends.

If you think you fit the bill, write in to us with your full resume, salary expectations to angela@reveres.com.sg.

Job Summary

The Sales Director is responsible for the overall leadership, strategic direction, and operational performance of the company.

The role oversees both the Sales and Operations teams, drives global market expansion across ASEAN, India, Europe, and North America, and holds full accountability for the company’s Profit & Loss (P&L).

The sales director will lead sustainable growth, operational excellence, and long-term value creation within the electronic components industry.

Key Responsibilities

1. Strategic Leadership

• Define and execute the company’s global growth strategy aligned with board and shareholder objectives

• Drive market expansion across ASEAN, India, Europe, and North America

• Identify new business opportunities, partnerships, and strategic investments

• Ensure competitive positioning within the electronic components distribution / supply chain ecosystem

2. Sales & Market Expansion

• Lead and oversee the global Sales organization

• Develop regional sales strategies and revenue targets

• Strengthen key customer and supplier relationships

• Drive business development in high-growth and strategic markets

• Ensure strong pipeline management and forecast accuracy

3. Operations & Supply Chain Management

• Oversee the Operations team including supply chain, procurement, logistics, and inventory management

• Optimize operational efficiency, cost control, and service levels

• Strengthen supplier partnerships and improve supply continuity

• Ensure risk management and compliance across regions

4. Financial & P&L Accountability

• Full responsibility for company-wide P&L performance

• Drive revenue growth, gross margin improvement, and cost optimization

• Ensure financial discipline, budgeting accuracy, and capital efficiency

• Report financial and operational performance to the Board

5. Organizational Leadership

• Build and lead a high-performing leadership team

• Develop succession planning and talent management strategies

• Foster a performance-driven, customer-focused corporate culture

• Strengthen cross-functional collaboration between Sales and Operations

6. Governance & Compliance

• Ensure compliance with international trade regulations and corporate governance standards

• Manage legal, contractual, and business risks across global markets

Qualifications & Experience

• Minimum 15 years of experience in the electronic components industry (distribution, manufacturing, or semiconductor-related business)

• Proven track record in senior leadership roles with regional or global exposure

• Strong experience managing international markets (ASEAN, India, Europe, North America)

• Demonstrated success in driving revenue growth and profitability

• Extensive experience with P&L management and financial leadership

• Strong understanding of supply chain, procurement, and global logistics

• Excellent leadership, negotiation, and strategic planning skills

• Bachelor’s degree required; MBA or advanced degree preferred

Working hours:

Mon to Fri, standard office hours

Position Overview

We are seeking an experienced Research Director to lead our data centre research initiatives across the Asia Pacific region from our Singapore hub or another established data centre market where JLL operates. This senior role will drive thought leadership, market intelligence, and strategic insights for JLL's data centre practice, supporting client advisory services and business development across the rapidly expanding digital infrastructure sector.

Key Responsibilities

Research Leadership & Strategy 

• Drive the development and execution of comprehensive research strategies for mature and emerging data centre markets across APAC.

• Lead primary and secondary research initiatives that position JLL as the definitive source of data centre market intelligence in the region.

Market Analysis & Forecasting

• Conduct deep-dive analysis of data centre supply, demand, pricing trends, and investment flows.

• Track and analyze market activity across APAC's leading data centre developers, operators, tenants, and investors.

• Develop sophisticated forecasting models for colocation, hyperscale, on-prem and edge computing segments.

• Monitor regulatory developments, sustainability initiatives, and technological shifts impacting the sector.

Thought Leadership & Publications 

• Author flagship research reports, market outlooks, and white papers that establish JLL's intellectual capital in the data centre space.

• Present findings at industry conferences, client events, and media briefings.

• Collaborate with global research teams to ensure consistency and leverage international insights.

Client Advisory Support 

• Provide strategic research support for client engagements across capital markets, project and development services, facility management and occupier solutions.

• Develop bespoke research deliverables for institutional investors, developers, and technology companies.

• Support pitch presentations and new business development initiatives.

Stakeholder Engagement 

• Build and maintain relationships with key industry players including data center operators, cloud service providers, telecommunications companies, and institutional investors.

• Engage with government agencies and industry associations to stay ahead of policy and regulatory developments.

Team Development 

• Lead and mentor research analysts and associates across business lines and geographies.

• Foster a culture of analytical excellence and innovation within the research team.

• Collaborate with business line leaders to ensure research output aligns with commercial objectives.

Required Qualifications

• Advanced degree in Economics, Finance, Real Estate, Urban Planning, or related quantitative field.

• Minimum 8-10 years of experience in commercial real estate research. Previous experience in Asia Pacific markets strongly preferred.

• Deep understanding of data center fundamentals including power infrastructure, cooling systems, network connectivity, and operational requirements.

• Proficiency in Excel and data visualization platforms.

• Experience with GIS mapping and spatial analysis preferred.

• Comprehensive knowledge of APAC data center markets including regulatory frameworks, major players, and investment trends.

• Understanding of cloud computing, edge infrastructure, and emerging technologies driving data center demand.

• Familiarity with sustainability and ESG considerations in data center development.

• Exceptional written and verbal communication skills with ability to present complex analysis to diverse audiences.

• Proven track record of producing high-quality research publications and thought leadership content.

• Strong project management and team leadership capabilities.

• Previous experience at a leading commercial real estate services firm, investment bank, or data center operator.

• Established network within the Asia Pacific data center ecosystem.

Compliance Director | Interactive Entertainment / Tech | 10–15+ years | Remote (global)

Exclusive search (confidential client)

About the company

Our client is an internationally focused interactive entertainment business producing premium digital game content for global audiences. It operates in a high-velocity, product-first environment where Product, Engineering, and Creative work closely to ship frequent releases. As the company expands into more regulated markets, they are appointing their first senior Compliance hire to establish a durable, scalable compliance framework that enables smoother launches across jurisdictions.

The opportunity

This is a “build-from-zero” leadership role. As Compliance Director, you’ll design and run the compliance function end-to-end—creating a single source of truth for multi-market requirements, embedding compliance into build-and-release workflows, and working closely with Product and Engineering so launches stay on track. You’ll also oversee coordination with external testing, audit, and certification partners to keep products market-ready in priority regions.

Core responsibilities

• Create and maintain a multi-jurisdiction compliance library (clear, traceable, versioned, and easy for teams to use)

• Translate regulatory obligations into product requirements; identify conflicts, overlaps, and missing coverage

• Integrate compliance checkpoints into the SDLC and release cadence, including change control for updates

• Surface risks early and convert complex requirements into practical implementation actions

• Lead external lab / certification management: submissions, test schedules, progress reporting, and issue follow-ups

What we’re looking for

• 10–15+ years’ experience in compliance and regulatory execution for digital products across multiple markets

• Strong capability in process design, documentation standards, requirements tracking, and operational set-up

• Comfortable operating as a solo senior owner initially, with potential to scale a function and team

• Confident cross-functional collaborator with Product and Engineering stakeholders

Nice-to-have / strong advantage

Direct experience with compliance and/or certification for RNG-driven interactive products (e.g., slot-style mechanics or similar), including working with accredited labs, technical audits, and teams shipping on a rapid release cycle.

Recruitment note (Exclusive mandate)

This search is handled on an exclusive basis by 2Nats (Nat & Nat Search). To keep the process confidential, the client name will be shared with shortlisted candidates. Please apply via the recruiter for first review and briefing.

Warm regards,

Claire Lin Xiuxin EA Licence No.: R1103711

2Nats (Nat & Nat Search Pte Ltd EA: 26C3281)

Email: claire@2nats.com  Website: https://2nats.com/ 

Linkedin: linkedin.com/in/clairelinxx/

Interested applicants do reach out via email to claire@2nats.com (do not only apply through this job portal, TQ!)

Programme Executive

Job Description

The Programme Executive will assist community workers with programme implementation, and community development activities in public rental blocks.

1. Oversee and implement the assigned regular projects and programmes for community development in public rental blocks across various locations in Singapore.

2. Oversee the financial assistance applications, including liaison and administrative areas.

3. Assist to plan and implement initiatives with community members, including operational and administrative areas.

4. Support with volunteers and stakeholders liaison and management.

5. Provide administrative support in record keeping and tracking of both quantitative and qualitative data.

6. Perform any other responsibilities and duties assigned.

Requirements

·         Diploma in Social Work or related field.

·         Preferably 2 years’ experience in community work practice or related field.

·         Possesses a keen interest in working with less resourced families, children and youth.

·         Strong organisational and time management skills, with an ability to manage multiple projects effectively.

·         An excellent team player with good interpersonal and listening skills.

·         Motivated towards learning and professional development.

·         Flexible, and open to adapt to organisational changes or ground concerns.

·         Good writing skills and comfortable with data collation for reporting purposes.

·         Proficiency in Microsoft Office.

·         Willing and able to work on some weekday evenings and weekends.

Title: Director of Product: Growth and Customer Engagement

Location:

Primary office location: Ho Chi Minh City, Vietnam. Open to APAC-based candidates

Terms:

Permanent – Full time

Function:

GoTymeX Product

Reporting line:

Head of Product

Director of Product: Growth and Customer Engagement

Who We Are:

We are building and operating multi-country digital banks across emerging markets in Southeast Asia and Sub-Saharan Africa. Our mission is to transform financial services through technology — creating seamless, secure products that change how millions of people interact with money.

Today, our products interact with more than 20 million customers across GoTyme Bank South Africa and GoTyme Bank Philippines. To put that into context, that’s more than a third of all bankable South Africans onboarded since launching in 2019, and a fifth of all bankable Filipinos have joined us within just 3 years of operations.

Our Directors of Product are the senior leaders who define our product-led vision and bring it to life. They don't just manage roadmaps — they drive customer and business objectives by launching and directing product growth, govern cross-market portfolios, and make the architectural and commercial decisions that determine how our products scale across geographies.

You will bring deep conviction that growth, personalisation and loyalty are not downstream functions that react to product decisions — they are core to the product experience itself and must be structurally tethered to it.

About the Role

This is a senior product leadership role responsible for the Growth and Customer Engagement portfolio — one of the most cross-cutting and strategically complex portfolios in the organisation.

The Director of Product owns the portfolio-level strategy, operating model, and delivery governance across all three pods. This is not a single-product role — it is a portfolio leadership role that requires balancing competing priorities across multiple countries, entities, and partner relationships simultaneously.

The portfolio comprises of our products for Insights, Analytics & Personalisation — behavioural analytics, customer-facing AI/ML-driven personalisation, experimentation frameworks; Lifecycle & Notifications — customer lifecycle management, communication orchestration, notification engine logic, and the martech platform that underpins customer engagement across all products and entities; and Loyalty & Rewards — loyalty programme design, gamification, rewards engine architecture, and third-party loyalty platform integration with external strategic partners.

What makes this role distinct:

• Hands-on Product Management in a rapidly growing domain: You will lead a team of Product Managers, UX experts, Business Analysts, Data Scientists, Marketing specialists and Growth Engineers to define and execute our product-led-growth strategies, impacting millions of customers on a daily basis.
• Multi-market, multi-entity complexity: You will lead a portfolio that serves markets at fundamentally different stages of maturity — from scaling and optimisation in one geography to greenfield build and launch in another — each with distinct growth missions, regulatory contexts, organisational structures and strategic partnerships.
• Platform and vendor ownership: You own the commercial and architectural decisions for the portfolio's core platforms — including the engagement/martech stack, loyalty engine, and analytics tooling. This includes vendor evaluation, contract negotiation, build/buy decisions, and multi-instance architecture choices with real commercial and technical trade-offs.
• AI as a portfolio imperative: The portfolio's north star is built around an AI-driven personalisation and experimentation vision. You will lead the integration of AI/ML capabilities into our customer-facing products, not as an innovation sidecar but as the core operating thesis.
• Operating model is key: The central challenge is designing and iterating the structural relationship between Product, Growth, Enablement, and in-country teams. You will make deliberate choices about embedded vs. centralised models, federation vs. central control of lifecycle orchestration, and how platform teams and country execution teams collaborate as markets mature.

Your Mission

• Own the strategy, health, and evolution of the Growth and Customer Engagement portfolio as a key member of the product leadership team
• Push the boundaries of product-led-growth — defining and executing performance strategies to grow our business and improve our customers' banking experience
• Design and continuously improve the multi-market operating model — defining how platform capabilities built centrally are activated, adapted, and governed in each country
• Lead the portfolio's AI and data strategy — ensuring personalisation, experimentation, and behavioural insights are embedded into every product surface, not bolted on as afterthoughts
• Govern the portfolio's external partnerships and vendor relationships at a commercial and architectural level — including joint programme delivery with strategic financial services partners
• Bring domain authority in growth, martech, loyalty, or customer engagement — and use it to make decisions that move faster than consensus

Your Responsibilities

Product strategy leadership

• Drive the experimentation culture and growth loops — framework design, customer-facing product performance, tooling decisions, and the operating rhythm that turns hypotheses into validated learnings at pace
• Define and own the portfolio vision, ensuring strategic coherence across pods that serve markets with different growth missions and maturity levels
• Own the portfolio's contribution to Group-level OKRs and translate these into pod-level outcomes
• Lead the integration of the portfolio's data science and AI/ML team into product delivery — ensuring models, experiments, and insights translate into shipped product changes

Delivery leadership

• Lead and mentor the next generation of Product Managers and teams — providing strategic direction, removing blockers, and holding the bar on product quality and delivery rigour
• Run portfolio-level governance — sprint reviews, pod health checks, dependency management, and escalation to the Chief Product Officer when needed
• Manage portfolio-level resourcing — including headcount planning, attrition risk, leave cover, and onboarding of new team members (including data science and AI/ML hires)
• Ensure delivery excellence across pods — by leading the operating rhythm, standards, and accountability structures that let pods move fast with confidence

Cross-Functional Leadership

• Partner with Engineering leadership to make decisions about technical direction, architecture, and platform evolution — as a peer, not a requester
• Work with UX Research and Design to identify product and segment-based growth opportunities grounded in customer evidence
• Collaborate with Risk, Compliance, Legal, and Finance stakeholders to navigate regulatory and commercial constraints — particularly in multi-jurisdiction contexts
• Contribute to the evolution of the broader product function — including team building, Ways of Working, recruitment processes, and performance management frameworks
• Lead quarterly strategic planning for the portfolio — including roadmap prioritisation, capacity allocation across pods, and trade-off decisions when resources are constrained

Partnership & Vendor Governance

• Own vendor strategy for the portfolio's platform stack — engagement/martech platform, loyalty engine, analytics tooling — including commercial negotiation, architectural decisions (e.g., single vs. multi-instance), and contract review
• Make build/buy/partner decisions with clear commercial and technical rationale, and manage the implications through to deliver

Your Skills and Experience

Required:

• 8+ years in product management, with at least 3 years in a managerial role leading a portfolio of multiple product teams (not a single product or squad)
• Proven experience in multi-market or multi-entity product leadership — you have navigated the complexity of serving different geographies with different needs from a shared platform capability
• Deep domain expertise in growth, engagement, lifecycle, loyalty, or personalisation — you have built and scaled at least one of these functions, not just contributed to it
• Platform and vendor management experience — you have owned commercial relationships with martech, engagement, or loyalty platform vendors, including contract negotiation and architectural trade-offs
• Data and analytics leadership — you have managed or closely partnered with data science / analytics teams and can govern metric definitions, experimentation frameworks, and reporting across organisational boundaries
• External partnership experience — you have co-managed a strategic partnership or joint programme with a large external organisation at a senior level
• Strong people leadership — you have built, mentored, and retained product teams through ambiguity, attrition, and growth

Preferred:

• Background in fintech, digital banking, or financial services — with an understanding of regulated product environments
• Experience working within or alongside martech, personalisation platforms and loyalty engines at an architectural level
• Experience with AI/ML product integration — not as a technologist, but as a product leader who knows how to direct AI capabilities toward customer outcomes
• Familiarity with multi-country operating models in emerging markets — particularly Southeast Asia or Sub-Saharan Africa
• Comfort operating in a high-growth, high-ambiguity environment where the operating model itself is still being shaped

Top 5 Reasons to Join

1. Shape the growth model for a multi-country digital banking group at scale — not just optimise conversion funnels, but design the operating system that connects product, data, and customer engagement across geographies
2. Own the AI-personalisation frontier — lead a portfolio where AI/ML engineers, data scientists, and Product Managers work together to build the next generation of customer understanding and behavioural intelligence
3. Lead through complexity, not simplicity — if you thrive in environments where markets are at different maturity stages, partners have competing priorities, and the operating model itself is a product to be iterated, this is your role
4. Build and mentor a product leadership cohort — develop the next generation of Product Managers across a portfolio with real scope, real ambiguity, and real impact on financial inclusion in emerging markets.
5. Competitive package with comprehensive benefits, international exposure, and professional development including conferences, technical seminars, and cross-market working trips.

Besides the tangible benefits, we promise you the opportunity to:

• Work with a best-in-class product community who are actively evolving how multi-country Product Management works — including AI-augmented delivery, cross-market operating model design, and platform governance at scale
• Explore a career path that will stretch your capabilities as a portfolio leader — across markets, partners, and product domains that few organisations can offer in combination
• Operate at the frontier of digital banking in emerging markets — where the products you build directly expand financial access for millions of underserved customers

Role and Responsibilities

He/she will also work with the delivery teams comprising project managers,change management specialists, business analysts and clinical subject matterexperts to deliver the programme initiatives and projects.

• Understand business needs and develop IT strategies and work-plan for aspecific/group of business programmes in healthcare analytics domain.

• Engage, influence, communicate and seek approval from programme sponsor(s)and stakeholders to support the programme strategies and plans.

• Manage the programme scope, budget and schedule to deliver the desiredprogramme outcomes.

• Lead and drive the consultants and vendors in delivering theprogramme/project.

• Oversee the implementation and delivery of the IT programme/projects inhealthcare analytics domain.

• Report timely on programme/project’s achievements, issues and progress.

• Obtain endorsement of strategy and work-plan from programme sponsor withsupport from all stakeholders.

• Lead and drive the programme and project teams (including consultants)towards successfully delivery of programme/projects.

• On-time delivery of programme/projects.

• Responsible to track and monitor programme and projects are delivered withinapproved budget.

• Responsible to defined, monitored and achieved KPIs of programme andprojects.

Requirements / Qualifications

• Minimum 10 years of working experience as a Programme Manager or ProjectManager, preferably in healthcare IT / AI industry or public services.

• Minimum 3 years of relevant experience in delivering end-to-end industryanalytics solutions, from conceptualization to deployment, within the industrywith either a consultancy or a technology company.

• Minimum Bachelor’s Degree in Informatics/Computer Studies/IT/Engineering orany other relevant fields.

• Demonstrated leadership capabilities in IT industry

• Proven problem analysis and problem solving skills

• Good listening skills and an ability to ask questions and probe to uncoverissues.

• Good interpersonal, communication and presentation skills

• Have a good understanding of business processes and needs in order to createvalue in a business context with business intelligence and insights

• Good knowledge of various business/ enterprise/ clinical/ patientsystems/applications and outputs within specific industry domains will beadvantageous

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

Programme Assistant

About the Role

Join the team to support the planning and smooth delivery of training programmes, seminars, conferences, and study visits.

You will help ensure participants are properly registered, attendance is accurately tracked, and programme documentation is completed on time—so learning events run without disruption.

Key Responsibilities

• Provide programme administrative and operational support for learning interventions and events

• Create and maintain programme/course records, including documentation and participant lists

• Prepare publicity materials and coordinate participant registration

• Track participant attendance and support end-of-programme course evaluations

• Assist with logistics coordination (including travel arrangements when required)

• Support procurement processes and help track related expenditures

• Support timely billing and payment administration

• Coordinate with internal stakeholders to meet CSC service standards and programme KPIs

Requirements

You should have:

• At least A-Level certification or a Polytechnic diploma

• Strong written and verbal communication skills

• Good organisational skills with attention to detail, able to manage multiple tasks and work under pressure

• Strong customer service / stakeholder handling attitude

• Proficiency in Microsoft Office (e.g., Word/Excel/Outlook)

• Familiarity with virtual platforms such as Zoom and Microsoft Teams

• Experience/comfort using digital engagement tools such as Pigeonhole, Kahoot! and Mentimeter

Job Details

• Contract duration: 6 months

• Nearest MRT: Buona Vista

• Salary: $2,650 - $3,200 per month

We will prioritise candidates who have hands-on experience with programme administration such as registration/attendance tracking/course evaluations and who are comfortable with Zoom/Teams and tools like Kahoot!/Mentimeter.

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BGC Group Pte Ltd- Outsourcing Division

EA Licence No. 05C3053

Successful applicants will be employed by BGC Group and assigned to our client’s project under a contract arrangement.