Financial Analyst, Greater Asia

Becton Dickinson | The Strategy, International Business Park, Singapore | Base salary plus up to 2 months completion bonus!

Be a Maker of Possible

At BD, one of the largest global medical technology companies in the world, we are Advancing the world of health™. From design and engineering to manufacturing and marketing billions of MedTech products each year, our people turn the impossible into transformative solutions that improve lives across the globe.

We are looking for a commercially astute and analytically driven Financial Analyst to join our Medication Management Solutions (MMS) Greater Asia team at our regional hub in Singapore.

Why This Role Matters

This role goes beyond traditional financial analysis. You will partner with regional leaders, influence strategic decisions across multiple markets, and translate financial insights into impactful business outcomes.

If you thrive in a fast-paced, matrix environment and enjoy connecting numbers to strategy — this is your opportunity to make a real difference.

What You'll Do

Strategic Business Partnering

• Act as a trusted financial advisor to the MMS Greater Asia leadership team.
• Support regional strategies including pricing, portfolio optimization, and market expansion.

Financial Planning & Analysis

• Drive annual budgets, quarterly forecasts, and long-range planning cycles.
• Analyze financial performance and provide actionable insights to improve profitability and efficiency.

Performance Management

• Track KPIs and key business drivers to ensure alignment with financial targets.
• Deliver monthly business reviews, variance analysis, and leadership reporting.

Cross-Functional Collaboration

• Partner with Commercial, Supply Chain, Marketing, and Regulatory teams on business cases and investments.
• Work closely with country finance teams to ensure consistent and accurate reporting.

Governance & Compliance

• Ensure compliance with internal controls and corporate policies.
• Support audit processes as required.

What You'll Bring

• Degree in Accounting or Finance with 5 to 8 years of relevant experience, preferably in a regional or multinational environment.
• Strong analytical skills with a strategic mindset.
• Confident communicator with the ability to influence stakeholders.
• High integrity, accountability, and business acumen.
• Resilience and adaptability in a dynamic environment.
• Collaborative approach with a continuous improvement mindset.
• Open to a 12-month fixed term contract, and open to the possibility of extending based on your performance and business approvals/requirements.

Why BD?

At BD, you’ll work alongside inspiring leaders and colleagues in a culture that values growth, inclusion, and impact. You’ll have the opportunity to shape business outcomes across Greater Asia — while contributing to meaningful advancements in global healthcare.

If you're ready to turn insight into impact, apply now and become a Maker of Possible.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.

Financial Analyst (FP&A, 12-month contract)

Waters | Singapore (APAC Regional Role) | Completion Bonus up to 2 months

Drive Insight. Influence Decisions. Enable Growth.

Join Waters, a global leader in analytical instruments and software, as a Financial Analyst (FP&A) supporting the APAC region.

This is a high-impact contract role created to support the growing complexity of a USD 350M business across Diagnostics & Bioscience divisions, following strategic integration.

You’ll sit at the heart of regional finance — transforming data into insights, enabling business decisions, and partnering with stakeholders across markets.

Why This Role Matters

This is not just reporting — it’s about building clarity from complexity.

You will play a critical role in strengthening financial visibility across APAC by driving data consolidation, performance tracking, and planning support, directly influencing leadership decisions in a fast-evolving environment.

What You'll Do

Financial Reporting & Analysis

• Extract, cleanse, consolidate, and reconcile financial data across Actuals, Budget, and Forecast.
• Ensure alignment across Sales, S&OP, and in-market performance data.
• Deliver country and business unit performance reports with clear insights.

Performance Management

• Track KPIs and key financial metrics across APAC markets.
• Support monthly close cycles, variance analysis, and business performance reviews.

FP&A & Planning Support

• Assist in budgeting, forecasting, and financial planning processes.
• Support operating performance reporting and generate actionable insights.

Regional & Country Collaboration

• Operate across a 50/50 split between regional FP&A and country-level support.
• Partner closely with Finance Business Partners and local finance teams to ensure consistency and accuracy.

Data, Systems & Process Improvement

• Work across ERP and planning tools (SAP, BPC/FSM, Power BI).
• Enhance reporting templates, streamline consolidation processes, and improve data integrity.

What You'll Bring

• 3–5 years of FP&A or financial analysis experience, ideally in a regional or multinational environment.
• Degree in Accounting, Finance, Data Analytics, Economics, or a related field.
• Strong Excel and financial modeling capabilities.
• Hands-on experience with systems such as SAP, BPC/FSM, or Power BI.
• Strong attention to detail with the ability to manage multiple priorities.
• Effective communicator with the confidence to work cross-functionally.

Why Join?

You’ll work in a dynamic, collaborative environment supporting a high-growth, integration-driven business across APAC. This role provides strong exposure to senior stakeholders, regional strategy, and end-to-end FP&A processes — making it an excellent platform to accelerate your finance career.

If you’re passionate about turning data into insight and insight into action — we want to hear from you.

Apply now and be part of a team shaping the future of Diagnostics & Bioscience across APAC.

About ThoughtFull

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Job Description:

Our Clinical Operations team sits at the heart of service delivery, ensuring that our systems, processes, and providers operate efficiently and effectively across multiple markets. We are looking for a highly analytical and detail-oriented Clinical Operations Analyst to support operational excellence through reporting, process optimization, and workflow execution. 

If you enjoy working with data, solving operational challenges, and building scalable systems, we'd love to hear from you. 

The outcomes you will drive:

Performance 
Turn operational data into insights that help ThoughtFull scale smarter 

• Provide the visibility into operational and clinical performance for leaders to make informed decisions as we grow across markets. 

• Build and maintain data accuracy and reporting across systems that provides clear visibility to relevant stakeholders 

• Identify trends, risks, and opportunities through data analysis and validation 

• Monitor service levels and operational performance to support a high-quality user experience 

• Oversee incentivization schemes for a global provider network to enable best performance and care delivery  

People 
Become a trusted operational partner across the business 

• Work closely with teams across ThoughtFull to solve challenges, improve decision-making, and ensure operational excellence supports every stage of the user and provider journey. 

• Provide stakeholders with reliable operational insights and recommendations 

• Contribute to cross-functional initiatives that improve efficiency, quality, and scalability 

Process 
Build systems that enable high-quality care at scale 

• Design, improve, and execute efficient, reliable and scalable operational workflows that support providers and internal teams 

• Build and maintain automations that reduce manual work and improve consistency 

• Create and maintain clear documentation and SOPs that improve operational resilience 

Product 
Shape a seamless experience for providers and users 

• Bridge operational realities with product development to ensure our platform continues to support exceptional care delivery and a great user experience. 

• Contribute operational insights that improve product decisions and workflows 

• Support the successful rollout of new features, services, and operational processes 

• Validate operational readiness and identify opportunities to improve the provider and user experience 

Philosophy 
Build the operational engine behind ThoughtFull’s growth 

• Approach challenges with curiosity, accountability, and a solutions-oriented mindset 

• Champion operational excellence through accuracy, reliability, and continuous learning 

• Contribute to building systems and capabilities that support ThoughtFull’s long-term growth and impact

About You:

Qualifications: 

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, Psychology, or a related field 

• Strong proficiency in Microsoft Excel, including formulas, data validation, and reporting  

• Excellent written and verbal communication skills in English  

• Strong attention to detail and ability to manage multiple tasks simultaneously 

Experience: 

• 1–3 years of experience in operations, customer operations, project coordination, data analysis, or a related role  

• Experience working with operational reports, dashboards, or data tracking processes  

• Experience supporting process execution, operational workflows, or administrative operations  

• Experience in digital health, SaaS, marketplace, or service-based environment preferred 

• Familiarity with HubSpot, Notion, Jira, Zendesk or similar operational platforms preferred  

• Analytical mindset with the ability to translate data into actionable insights  

• Strong problem-solving and troubleshooting skills  

• Detail-oriented, organized and able to prioritize competing deadlines  

• Comfortable working independently while collaborating across functions  
• Comfortable with the use of AI tools in daily tasks and workflows  

Basic Salary Range: MYR4,000 – MYR6,200?

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

This Data Operation Analyst will be supporting Client Instruction Function (Output Validation). Responsible for instructions of client deliverables, coding and data validation focusing on specific industry/category or set of categories. To create and deliver client outputs in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

This role will be based at Menara Skymind. 

We are looking for a Senior Research Analyst to join our Manufacturing Technology team in Penang. 

• Scoping : use customer-centric feedback to direct minor scope changes, ensuring research remains fresh and relevant while understanding customer needs and questions to enhance research cycles and add value
• Writing and Thought leadership – providing qualitative analysis to support and justify data, focusing on change and development, and developing concise outputs using text plans and structured outlines while discussing the impact of technology and key market trends in written deliverables or market briefing sessions. 
• Sales support –  Partner with the sales team to generate new leads, progress existing leads, and support renewals, using scoping insights to evolve the research offering and align with client needs. 
• Event support – Collaborate with the events team to showcase research and strengthen Omdia’s position in the industry, gathering intelligence at events to develop new research propositions.
• Primary research – Conducting interviews with key industry contacts across various company types, attending trade shows, participating in face-to-face visits to build relationships and gather insights, and maintaining a detailed log of interactions and feedback.
• Secondary research –  Utilizing sources such as trade journals, in-house research, trade associations, public reports, financial releases, and company press releases to support primary research.
• Building base data –Build credible base data with sufficient market player coverage, creating estimates, ensuring consistency with related data and markets, and logging all assumptions clearly.
• Forecasting – Generating market projections using primary and secondary research supported by credible sources, logging assumptions, and creating narratives around market development, opportunities, and risks.

About Keyrus

Keyrus is an international consulting firm specialising in Data Intelligence and Digital solutions. With more than 3,000 employees across 20 countries, Keyrus supports clients across industries including Banking & Finance, Healthcare, Pharmaceuticals, FMCG, Oil & Gas, Retail and more.

As part of our consulting delivery model, Keyrus provides experienced functional and technical consultants to support strategic client initiatives.

Role Overview

The team in Singapore is looking for a Senior IT Project Manager / Business Analyst Consultant to support a regional data privacy and Asset Management integration programme within the banking sector.

The consultant will work closely with Data Office, Business, Legal, Compliance, IT, Operations, Data Protection and regional/global stakeholders to support project delivery, governance enhancement, privacy documentation, risk assessments and stakeholder coordination.

Key Responsibilities

- Act as Project Manager / Business Analyst for regional data privacy and Asset Management initiatives.
- Support the enhancement of the Personal Data Protection governance framework, including policies, procedures, playbooks, governance forums and operating processes.
- Perform gap analysis between existing regional frameworks and Asset Management-specific requirements.
- Coordinate with business stakeholders, Data Office, Legal, Compliance, IT teams, Data Protection Officers and central/global teams.
- Support the identification and documentation of personal data processing activities across regional entities.
- Assist Processing Owners in creating, updating and maintaining privacy documentation in relevant Group tools.
- Support privacy assessments such as PAQ, TIA, LIA and DPIA.
- Review business and IT change triggers, including third-party risk, new activity approval, outsourcing and IT service validation processes.
- Support the improvement of consent collection and Data Protection Notice processes.
- Prepare project governance materials including project plan, roadmap, RACI, KPIs/KRIs/KSIs, dashboards, steering committee packs and meeting minutes.
- Track milestones, risks, issues, dependencies and remediation actions.
- Prepare training materials and support awareness sessions for business and operational stakeholders.


Required Skills & Experience

• Strong experience as a Project Manager, Business Analyst or PM/BA in banking or financial services.
• Experience in data privacy, data governance, regulatory, compliance or risk-related initiatives.
• Good understanding of Asset Management, Corporate Banking, Investment Banking or regional banking operating models.
• Strong project management skills, including planning, governance, reporting, risk management and stakeholder coordination.
• Strong business analysis skills, including requirement gathering, process mapping, gap analysis and documentation.
• Ability to work with senior business, IT, Legal, Compliance, Data Office and regional/global stakeholders.
• Good understanding of privacy assessments, personal data inventories, data flows, third-party risk or regulatory documentation.
• Excellent communication, documentation and presentation skills.
• Proactive, structured and able to manage complexity across multiple stakeholders and workstreams.
• Hands-on experience with Excel, PowerPoint, SharePoint, Confluence, Jira or similar collaboration tools.
• SQL or data analysis experience would be an advantage.

Nice to Have

• Experience with APAC banking regulatory or data privacy programmes.
• Knowledge of Asset Management operations and data protection requirements.
• Exposure to Records of Processing Activities, data protection tools or data quality improvement exercises.
• Previous experience with large international banking environments.

Business Function

Group Operations enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group Operations, we manage most of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform loan processing & servicing such as, loan creation, disbursement, repayment, 
  repricing, redemption, fee collection, etc

• Perform audit confirmation activities – setup of new auditors, creation of customers’ 
  instructions in system

• Prepare manual computations of loan instalments or schedules for customers

• Follow up with units/stakeholders to ensure all issues & rectifications are resolved

• Liaise with BU/SU on loan processing matters

• Perform ad-hoc and day-end reconciliations

• Assist and support project related or process improvement tasks

• Adhere to performance standards in processing turnaround time and accuracy requirement

Requirements

• Minimum 2 years or above in loan processing operations exceptional handling investigation skillset with strong accounting & GL knowledge. System knowledge in Finacle is an advantage

• Ability to work with a sense of urgency to meet various cut-off times and customer’s specific SLA with zero error rate.

• Meticulous with an eye for details and having strong operational risk management & problem-solving skills

• Good working attitude and positive mindset to change, constantly looking for better ways of doing things and challenging status quo

• Comfort with variable workload, not a fixed output per day.

• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.

• Ability to participate in weekend/late night LVs.

• Ability to work on SG public holidays when the need arises.

• Excellent knowledge of Microsoft Office – Word, Excel & PowerPoint

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Salary: up to $3500 + 1m completion bonus
Duration: 1 year

Working Days & Hours: Mon-Fri Office Hours

Location: Ubi

Job Description:

• Performs all laboratory functions as tasked with high degree of accuracy and strict adherence to Company’s quality requirements.

• Maintains proper records that are compliant with good documentation practices (GDP) and data integrity requirements, for all testing and test-related activities (e.g. raw data sheets, usage log books, and all other records).

• Generates reports for all tests performed in an accurate and timely manner, ensuring that targets are met for accuracy and turnaround time.

• Performs good housekeeping and maintenance of the laboratory, especially in the area of responsibility.

• Prepares client test protocols, facilitates training of other analysts for the approved client test protocols, and updates protocol database.

• Generates or revises standard operating procedures (SOPs) relating to area of responsibility during routine document review or when there is a regulatory update.

• Participates in investigations (e.g. root cause analysis, impact analysis, risk assessment, corrective action, etc.)

• Contributes significantly to the activities of the assigned technical committee, as per the duties and responsibilities designated to the committee.

• Provides support during external and internal audits for the areas of responsibility.

• Actively seeks improvement within area of responsibility and takes necessary action to implement such improvements.

• Participate in method development and validation of routine and customised testing services.

• Participate in the establishment of customised routine testing services and validations that are in compliance with the latest regulatory and/or customer requirements.

• Conducts test demonstrations to clients during site visit or when necessary.

• Documents and reports to immediate superior any event that has occurred at the laboratory which could, in his/her reasonable opinion, potentially result in a hazardous, litigious or quality-compromising situation.

• Adheres to Company Policies and Procedures.

• Ensures relevant Health and Safety requirements are adhered to, including undertaking any mandatory training as required.

• Undertakes any other duty or responsibility, at the request of your manager that may be required within reason within the remit of your role.

General requirements

• Maintains confidentiality of all Client information according to internal SOPs, Quality Service Agreements, and regulatory requirements.

• Actively seeks improvement within area of responsibility and takes necessary action to implement such improvements.

• Adheres to Company Policies and Procedures, including Code of Ethics and to Health and Safety requirements.

• Performs all other related duties as assigned.

Job Requirements:

Min Diploma/Degree in Sciences or similar w min 2 yrs of relevant experience in QC microbiological experience working in an ISO17025 / GMP laboratory environment

Interested candidates, please submit your resume to: anna.chen@recruitexpress.com.sg

Anna Chen jiaxin

CEI No: R25157621

Recruit Express Pte Ltd

EA License: 99C4599

About the Role

We are seeking a meticulous and proactive Payroll Associate / Senior Associate to manage manpower expenditure (EOM) related to research grants and support payroll operations. This role is ideal for individuals who enjoy working with numbers, systems, and cross-functional teams.

What You Will Do

Researcher Grants Management

Serve as the primary point of contact for all manpower expenditure (EOM)–related grant activities, liaising with both external stakeholders (grantors and appointed auditors) and internal stakeholders (Finance, Office of Research, and Principal Investigators).

• Ensure timely and accurate submission and auditing.
• Reconcile EOM postings and resolve outstanding charges.
• Provide support for EOM simulations, grant switches and other grant related matters.
• Respond to and resolve EOM-related queries from stakeholders.
• Maintain and update payroll SOPs related to research grants.

Payroll Operations

Work closely with the payroll team to support operational activities, including but are not limited to:

• Assisting with payroll operations such as processing and related payroll entries.

• Preparing monthly manual journal postings and ad-hoc adjustments due to late instructions or unforeseen circumstances.

• Managing and processing employee benefits claims in a timely and accurate manner.

• Supporting payroll system improvements, including participating in system testing (UAT) and enhancement initiatives.

Who We Are Looking For

• Degree or equivalent experience in Human Resource, Accounting, Information Systems, Business, or related fields.

• Preferably at least 3 years of payroll experience in Singapore. Fresh graduates with a keen interest in payroll are welcome to apply.

• Strong proficiency in Microsoft Excel.

• Knowledge of accounting principles and experience with manual journal entries is an advantage.

• Highly organized, detail-oriented, and able to work independently.

• The successful candidate will be emplaced at an appropriate appointment grade based on qualifications & experiences

Pasir Panjang

8.30am to 5pm (Mon - Thurs), 8.30am - 4pm (Fri)

Up to $5500

• Checking crew’s home allotment request.
• Generating crew’s payroll for all vessels.
• Checking and arrangement of reimbursement of crew’s claims.
• Attending to crew’s query relating to remittance, reimbursement and any crew’s salary issue.
• Other duties as assigned by the Fleet Crewing Manager

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Responsibilities

• Conduct market, sector, and company research, including understanding industry dynamics, key players, and sector strategies.
• Support and manage due diligence by gathering data, identifying risks, and summarizing findings.
• Analyse key financial metrics and drivers affecting deals and portfolio companies.
• Assist in preparation of document on key legal and structuring terms.
• Collaborate with senior team members and legal advisors to ensure compliance and alignment with objectives.
• Support investment execution, approval processes, monitoring, and value creation initiatives.
• Support in sourcing, screening, and analysing new investment opportunities.
• Monitor market trends, regulatory changes, and competitive activity.
• Build and maintain relationships with industry experts, advisors, and partners
• Manage projects to meet deadlines and quality standards.
• Prepare reports and presentations.

Job Requirements

• Degree in Economics, Accounting, Finance, Engineering, Biotechnology, or related disciplines.
• At least 3 years of relevant experience
• A professional qualification, such as CFA and/or a postgraduate qualification, such as MBA, would be highly regarded.
• Highly numerate with knowledge of financial analysis and valuation methodologies
• Experience in due diligence from a financial, accounting, or operational perspective
• Strong communication, both verbal and written, and project management skills
• Inquisitive, resourceful, meticulous, responsible, and self-motivated
• A self-starter who can work effectively in a dynamic corporate environment
• A team player who is also able to work independently

Job Summary

We are seeking a meticulous and organised Part-Time Finance & Property Reporting Analyst to support finance and property management reporting, investment and asset tracking, bank reconciliation, external coordination, and process improvement for group and overseas property matters.

Responsibilities

• Prepare and maintain monthly finance, property, investment, and management reports to provide accurate financial insights.
• Report on profit and loss, balance sheet items, shareholder accounts, capital movements, cashflow, budgets, expenses, and asset positions to support management decisions.
• Assist with entity-level and consolidated reporting, including preparing reconciliations, supporting schedules, and management reporting files for comprehensive financial oversight.
• Prepare and update bank, cashflow, payment, deposit, and account movement records to ensure accurate financial tracking.
• Reconcile bank accounts, credit cards, e-wallets, petty cash, and other cash-related records to maintain financial accuracy.
• Maintain property, investment, and asset tracking schedules, including overseas property-related records, to support asset management.
• Support property management reporting by tracking property income and expenses, payment schedules, ownership or title document status, insurance records, service provider updates, and pending follow-up matters.
• Coordinate with overseas finance and property teams on finance records, property documentation, payment follow-up, bank matters, adviser updates, and management reporting requirements to ensure alignment and accuracy.
• Follow up on property agreements, title documents, ownership records, payment records, insurance records, adviser updates, and other supporting documents to ensure completeness and proper documentation.
• Track and update document status, pending matters, and completion timelines for management review to facilitate timely decision-making.
• Coordinate with banks, auditors, tax agents, corporate service providers, consultants, property agents, property management teams, and other external parties to support financial and property operations.
• Maintain proper records, filing structure, approval trails, and supporting documents for management review and audit purposes.
• Assist in improving finance workflows, reporting processes, approval routes, and document management procedures to enhance operational efficiency.
• Prepare SOPs, checklists, trackers, meeting notes, timelines, and follow-up reports to support process standardisation and accountability.
• Support ad hoc finance, banking, property management, reporting, or documentation matters assigned by management.

Required Competencies and Certifications

• Bachelor’s degree in Accounting, Finance, Business, Economics, Data Analytics, or a related discipline.
• Minimum 3 to 5 years of relevant experience in finance reporting, accounting operations, property accounting or documentation, bank reconciliation, external party coordination, property management reporting, or multi-entity reporting.
• Strong Microsoft Excel skills, including formulas, pivot tables, reconciliation schedules, and reporting templates.
• Good understanding of accounting, bank reconciliation, financial reporting, property-related records, asset tracking, and document control.
• Ability to manage multiple reports, documents, deadlines, and follow-up matters independently.
• Good communication and coordination skills.
• Ability to review finance, property, investment, and management documents in English.

Preferred Competencies and Qualifications

• Experience in family office, investment holding companies, real estate investment, property management, fund administration, or multi-entity group reporting.
• Ability to review Chinese-language supporting documents will be useful, as some supporting records may be in Chinese.
• Experience preparing management reports, consolidated schedules, asset trackers, payment schedules, SOPs, audit files, or reporting support documents will be useful.
• Knowledge of VBA, Power Query, Python, accounting systems, or reporting automation tools will be useful.
• Experience supporting overseas property-related reporting, property management records, asset tracking, document follow-up, or external adviser coordination will be useful.
• Experience coordinating with overseas teams on finance, property, banking, documentation, or reporting matters will be useful.

About the Role

You will help deliver best-in-class customer experience across Shopee's regional markets by driving AI-powered automation, operational efficiency, and data-led decision-making in close partnership with local Customer Service (CS) teams and upstream operational partners.

Responsibilities

AI & Automation

• Drive chatbot and AI automation initiatives to improve customer experience and operational efficiency

• Identify automation opportunities through contact data analysis and translate insights into product, process, or workflow improvements

Operational Excellence

• Support local Customer Service (CS) teams on agent performance management, workforce planning, and capability building

• Develop and track customer experience metrics, and generate actionable insights to support continuous improvement initiatives

Upstream Demand Management

• Identify and diagnose root causes of customer contacts across logistics, returns, and payments

• Work closely with upstream operational partners, including logistics providers, fulfilment, and payment teams, to address recurring issues and improve the customer experience

• Engage directly with stakeholders to drive issue resolution and continuous improvement initiatives

Requirement

• Bachelor’s Degree in any field; A master’s degree is advantageous but not required 

• Minimum 1 years of full-time strategy working experience in a top-tier strategy consulting firm 

• Familiarity with AI, chatbots, automation, or software development would be advantageous

• Strong analytical skills, with the ability to use data to identify issues, generate insights, and size opportunities

• Experience working cross-functionally with internal and external stakeholders in a dynamic and collaborative environment

• Excellent communication and stakeholder management skills, with the ability to influence across functions and markets

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

HRIS Business Analyst – Banking Financial Industry

Summary

The HRIS Business Analyst is responsible for overseeing, optimizing, and advancing Human Resources Information Systems (HRIS) in the bank. Leveraging extensive industry experience and deep HRIS expertise, this role ensures HR technology supports operational excellence, regulatory compliance, and data integrity. The HRIS Business Analyst partners with Regional HR, CoE’s, IT, Country HR and business units to deliver robust and scalable HRIS solutions tailored to the complex need of financial Sector.

Key Responsibilities

• Lead End to end analysis, design and implementation of HRIS enhancements, integrations, and new functionalities specific to banking and finance.

• Act as a Subject Matter Expert (SME) on HRIS best practices, data security, and regulatory compliance (e.g., SOX, GDPR) for financial institutions.

• Support large scale HRIS implementations, including system migrations, upgrades, and integrations with payroll, benefits, and compliance platforms.

• Drive data conversion and ensure the highest standard of data integrity, confidentiality, and compliance with industry regulations.

• Develop interpret and present complex HR reports and analytics to support workforce planning, compensation, and strategic decision-initiatives.

• Provide expert level support, training, and documentation for HRIS users across HR payroll, risk and compliance teams.

• Collaborate with external vendors and internal IT teams to resolve technical issues and optimize system performance and driven innovation.

• Identify recommend and implement process improvements and automation opportunities within HRIS and related HR functions.

• Stay abreast of industry trends, emerging technologies, and regulatory changes to ensure HRIS solution remains complaint and competitive.

Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.

• Minimum 10 years of progressive HRIS experience with at least 3 years in banking/financial services.

• In depth Knowledge of Leading HRIS Platforms (e.g. Workday, Oracle, HCM, SAP SuccessFactors) and their applications in the financial sector. Workday implementation experience preferred.

• Demonstrated success managing complex HRIS project, system integration and process improvement.

• Strong analytical, problem-solving, and project management skills.

• Expertise in regulatory compliance, data security, risk management within financial services.

Preferred Skills

• Ability to translate complex business requirements into effective technical solutions.

• Hands of experience with user requirements gathering, training and guide preparation, user acceptance testing (UAT).

• Understanding of ERP integrations involving payroll, benefits and financial system.

• Familiarity with financial industry standards, Audit processes and regulatory frameworks.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV to nisha@aven-sys.com

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Nisha

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy