Total 2 job vacancies by ThoughtFull™ World

About ThoughtFull

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Job Description:

Our Clinical Operations team sits at the heart of service delivery, ensuring that our systems, processes, and providers operate efficiently and effectively across multiple markets. We are looking for a highly analytical and detail-oriented Clinical Operations Analyst to support operational excellence through reporting, process optimization, and workflow execution. 

If you enjoy working with data, solving operational challenges, and building scalable systems, we'd love to hear from you. 

The outcomes you will drive:

Performance 
Turn operational data into insights that help ThoughtFull scale smarter 

• Provide the visibility into operational and clinical performance for leaders to make informed decisions as we grow across markets. 

• Build and maintain data accuracy and reporting across systems that provides clear visibility to relevant stakeholders 

• Identify trends, risks, and opportunities through data analysis and validation 

• Monitor service levels and operational performance to support a high-quality user experience 

• Oversee incentivization schemes for a global provider network to enable best performance and care delivery  

People 
Become a trusted operational partner across the business 

• Work closely with teams across ThoughtFull to solve challenges, improve decision-making, and ensure operational excellence supports every stage of the user and provider journey. 

• Provide stakeholders with reliable operational insights and recommendations 

• Contribute to cross-functional initiatives that improve efficiency, quality, and scalability 

Process 
Build systems that enable high-quality care at scale 

• Design, improve, and execute efficient, reliable and scalable operational workflows that support providers and internal teams 

• Build and maintain automations that reduce manual work and improve consistency 

• Create and maintain clear documentation and SOPs that improve operational resilience 

Product 
Shape a seamless experience for providers and users 

• Bridge operational realities with product development to ensure our platform continues to support exceptional care delivery and a great user experience. 

• Contribute operational insights that improve product decisions and workflows 

• Support the successful rollout of new features, services, and operational processes 

• Validate operational readiness and identify opportunities to improve the provider and user experience 

Philosophy 
Build the operational engine behind ThoughtFull’s growth 

• Approach challenges with curiosity, accountability, and a solutions-oriented mindset 

• Champion operational excellence through accuracy, reliability, and continuous learning 

• Contribute to building systems and capabilities that support ThoughtFull’s long-term growth and impact

About You:

Qualifications: 

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, Psychology, or a related field 

• Strong proficiency in Microsoft Excel, including formulas, data validation, and reporting  

• Excellent written and verbal communication skills in English  

• Strong attention to detail and ability to manage multiple tasks simultaneously 

Experience: 

• 1–3 years of experience in operations, customer operations, project coordination, data analysis, or a related role  

• Experience working with operational reports, dashboards, or data tracking processes  

• Experience supporting process execution, operational workflows, or administrative operations  

• Experience in digital health, SaaS, marketplace, or service-based environment preferred 

• Familiarity with HubSpot, Notion, Jira, Zendesk or similar operational platforms preferred  

• Analytical mindset with the ability to translate data into actionable insights  

• Strong problem-solving and troubleshooting skills  

• Detail-oriented, organized and able to prioritize competing deadlines  

• Comfortable working independently while collaborating across functions  
• Comfortable with the use of AI tools in daily tasks and workflows  

Basic Salary Range: MYR4,000 – MYR6,200?

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. 

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! 

Job Description of People Operations Associate: 

Thoughtfull is seeking an HR Operations Associate to support the expansion of our regional teams in Malaysia, Hong Kong, and Singapore. The ideal candidate will possess strong attention to detail and organizational skills, and be able to effectively manage multiple tasks in a fast-paced and growing environment. This role requires a meticulous and reliable individual who is eager to learn and contribute to supporting business growth and scalability. A positive attitude, strong sense of responsibility, and good communication skills are essential. At Thoughtfull, we value our employee relationships and strive to provide the best experience from onboarding to becoming a Thoughtfull alumni.

What you will do:  

• Be the first line of support for employees, acting as a point of contact for HR-related queries such as policies and benefits
• Support the end-to-end employment journey from pre-boarding to offboarding, including maintaining HR systems, organizing employee records, and assisting with HR reporting
• Provide day-to-day HR support and guidance to employees, ensuring adherence to HR policies, procedures, and local labor regulations
• Support the KL site lead in fostering a positive and engaging work environment for the KL team
• Assist in the implementation and rollout of people programs and initiatives
• Collaborate cross-functionally with Ops, Finance, and other departments to support people-related processes and projects

• 2–5 years of experience in an HR or People Operations role, preferably in a fast-paced and growing environment; exposure to improving or supporting operational processes is a plus
• Language: Fluent in English and Chinese to support global stakeholders.
• Strong organizational and coordination skills, with the ability to manage multiple tasks and priorities effectively
• Proactive and reliable, with the ability to take initiative and follow through on tasks and improvements
• Adaptable to change, with respect for different work styles, and able to handle confidential and sensitive information with discretion
• Prior experience in a fast-growing startup or scale-up environment in the APAC region is a plus

Basic Salary Range: MYR4,000 - MYR6,400

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.