Total 3,637 Full-time it analyst job vacancies in Hong Kong

Job Responsibilities

1. Set up and follow up with project and HQ all staffs hardware, software issue.

2. Set up and daily Maintain project and HQ Server and data security.

3. Set up and maintain project CCTV system.

4. Apply the internet and set up project internet system

5. Purchasing related software or other materials

6. Set up bio matrix system

7. Due with supplier of others software issues

8. Ensure on call support for critical IT services work with relevant resolver group.

9. Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

10. Others IT related meter request by management.

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

• Stay updated on the latest security patches and updates for all systems and applications;

• Serve as the first point of contact for troubleshooting system and network issues;

• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

• Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

• Set up and implement backup plans and business continuity plans for system applications and stored information;

• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

• Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

• Minimum Degree in Information Technology;

• 1-2 years related experience;

• Familiarity with Server administration and switches configuration;

• Basic understanding of cyber-security;

• Ability to diagnose and troubleshoot basic technical issues;

• Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

• Good interpersonal skills and a team player;

• Strong communication skills with all team members;

• Attention to detail and focus.

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.

We are seeking a proactive and organized IT Admin to provide operational and administrative support to our IT department. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating with multiple stakeholders, and is meticulous with documentation, tracking, and process improvement.

Key Responsibilities

• Provide day-to-day administrative and coordination support to the IT team, including meeting scheduling, internal coordination, and documentation management.

• Track and follow up on IT service requests and incident reports to ensure timely resolution and closure.

• Prepare, consolidate, and maintain regular reports (weekly/monthly) for management review.

• Support small-group IT briefings or user readiness sessions (e.g., service request processes).

• Maintain and update IT asset inventory, including tagging, records, licenses, and warranties.

• Liaise with vendors, internal users, finance, and suppliers to resolve discrepancies related to purchase orders, delivery orders, and invoices.

• Review incident and service request data periodically to identify trends and propose service improvements.

• Coordinate IT hardware and software procurement, including sourcing, quotation comparison, negotiation support, and purchase tracking.

• Ensure compliance with IT documentation standards and internal procedures.

• Suggest improvements to SOPs and workflows to enhance operational efficiency.

Requirements

• Nitec or Diploma in Information Technology or a related discipline.

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).

• Well-organized, detail-oriented, and able to manage multiple tasks concurrently.

• Good communication and stakeholder management skills.

• Ability to work independently with minimal supervision.

• Prior experience in IT administration, IT support coordination, asset management, or procurement is an advantage.
  

Responsibilities

• Partner with the Head of Internal Audit to shape and execute the regional IT audit plan, focusing on key technology and security risks.
• Perform risk assessments across IT infrastructure, systems, and applications to identify priority audit areas.
• Lead and conduct end-to-end IT audits, covering infrastructure, cybersecurity, access controls, and system configurations.
• Mentor and guide junior auditors, supporting knowledge development in IT audit and strengthening team capabilities.
• Evaluate the design and effectiveness of internal controls within technology environments, ensuring alignment with policies and regulatory standards.
• Identify control gaps and risk exposures, and drive follow-up actions to ensure timely remediation.
• Prepare comprehensive and well-structured audit reports, providing actionable recommendations to management.
• Coordinate and oversee audit activities across regional offices, ensuring consistency in methodology and reporting standards.
• Engage with internal stakeholders including IT, Risk, and Compliance teams, as well as external auditors and regulators where required.
• Contribute to continuous improvement initiatives, including enhancing audit methodologies, leveraging data analytics, and adopting automation tools.

Requirements

• Degree in Accounting, Finance, Information Systems, or a related field, with relevant certification (e.g. CISA or equivalent preferred).
• At least 7 years of experience in IT audit / technology risk, with strong exposure to infrastructure and IT security environments.
• Familiarity with regulatory frameworks in a financial services or MAS-regulated environment is advantageous.
• Strong stakeholder management skills with the ability to handle regional responsibilities and travel when required.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street,#08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Bukit Merah

Salary: $3,000 - $4,200

Responsibilities:

• Prospect, identify and establish new customers.
• Plan and execute sales strategies to achieve the sales quota.
• Effectively manage and drive the sales cycle from prospection.
• Engage and develop a strong network with decision-makers/key influencers within the customer community and vendor community.
• Collect, track, and analyze large amounts of data.
• Other tasks and projects as assigned by Reporting Manager or Management

Requirements:

• Diploma/Degree in IT/Engineer or Business Administration.
• Prior experience in Sales

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Account Management

• Build and maintain strong relationships with assigned retail partners

• Ensure consistent account performance and partner satisfaction

Sales Growth

• Develop and execute strategies to achieve sales targets

• Drive upselling and cross-selling of product portfolio

Channel Development

• Identify and onboard new retail partners to expand market reach

Retail Execution

• Work closely with marketing and product teams on in-store promotions, campaigns, and product launches

Forecasting & Reporting

• Track sales performance and trends

• Provide accurate forecasts and management reporting

Training & Support

• Train retail partners and store staff on product features and selling points

Market Analysis

• Monitor competitor activities, market trends, and customer preferences

• Recommend actionable strategies based on insights

Requirements:

• Diploma in Business, Marketing, Sales, or related field

• Minimum 3 years of experience in retail channel sales, preferably in consumer electronics, IT peripherals, or related industries

• Strong communication, negotiation, and presentation skills

• Ability to analyse sales data and translate insights into actionable plans

• Self-driven with strong organisational and time management skills

• Proficiency in Microsoft Office; knowledge of CRM and data tools (e.g. Power BI) is an advantage
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Member of Group Manufacturing Execution System (MES) IT team. Delivering IT Services to support businesses. Study and implement technology and improve manufacturing and traceability capability. 

Adhere to Security Governance & Compliance as per Group IT Policy and Standards. 

Responsibilities:

• Ensuring smooth operation including troubleshooting and problems solving related to Manufacturing Execution System. Identify improvement areas and implement strategic solutions in time with consultation with business stakeholders.
• Work with Business stakeholders and lead strategic planning for Venture MES system to achieve business goals.
• Responsible for MES functional and technical system development, review, and certification of MES systems hardware, backup, IT Disaster Recovery Plan (DRP,) and IT Business Continuity Plans (BCP).
• To ensure system to comply with audit requirement
• Manage and evaluate IT Vendors (MES)
• Proactively propose proactive improvement & preventive monitoring
• Manage &Support IT Audit

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent.
• Minimum 5 years in relevant experience.
• Experience in working in a cross-functional team.
• Supervisory experience will be an added advantage.
• Experience with clustering, performance testing, BI and MES application will be an advantage.
• Strong analytical and communication skills.
• Self-motivated and a good team player.
• Knowledge in Production Planning/Capacity Planning/Material Management
• Knowledge in Work Order Management
• Knowledge in OEE/SPC/RTY
• Knowledge in Quality management and traceability requirements

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: dataprotection@venture.com.sg For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

Venture Corporation is aware of scams involving fraudulent job offers; where individuals pose as staff representing our company and/or post fake job openings. Kindly note that the company does not make job offers until after a candidate has submitted a job application and participated in a face-to-face interview.

Please be advised that all legitimate job opportunities at Venture Corporation and our subsidiaries are listed exclusively on our official careers page and verified job portals. Any job offer that requires payment or solicits personal information in the early-stage recruitment process is likely a scam.

We urge all candidates to remain vigilant and exercise caution when approached with suspicious job offers. If you have questions about any open positions at Venture Corporation, please contact us by email: hr.singapore@venture.com.sg

Kindly note that only shortlisted profiles will be contacted.

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

You will be part of Sea’s HQ Finance department, which plays an integral role in supporting the accounting and finance needs of our three core businesses (Garena, Shopee, Monee) and across our diverse regional market presence. Within the department, the Financial Reporting function is responsible for group financial reporting, covering consolidation, technical accounting, and statutory audits, while ensuring the accuracy of financial statements and providing accounting guidance across the organization.

Job Description:

• Support monthly group and regional consolidation of accounts in Hyperion, ensuring compliance with US GAAP, and local accounts under IFRS
• Prepare and review quarterly and annual group financial statements in accordance with US GAAP and US SEC reporting requirements
• Liaise with auditors, legal, M&A, and business finance teams on audit, reporting and transactional matters
• Provide technical accounting support and assist in drafting accounting memos, policy updates, and documentation
• Contribute to implementation and enhancement of SOX controls, systems, and finance processes to strengthen governance
• Participate in ad-hoc projects, including internal restructuring, M&A activities, and adoption of new accounting standards

Job Requirement:

• Bachelor's Degree or higher in Accounting or other related professional qualification in accounting, such as the ACCA and CPA etc. 
• Minimum 2 years of relevant full-time working experience in audit or financial reporting role
• Experience in group consolidation is desired
• Experience in Big 4 external audit is desired
• Passionate in the finance space and loves to challenge the status quo
• Thrives in dynamic environments and is committed to delivering high-quality results
• Excellent interpersonal and communication skills to engage stakeholders from diverse backgrounds
• Strong logical and analytical thinking skills with attention to detail and accuracy
• Proficient in Microsoft Excel
  

This position is offered as a 1-year contract (renewable), depending on business needs at the time of hiring, and is subject to approval of the necessary work authorization by the Singapore Ministry of Manpower (if applicable).

Duration: Minimum 3 Months (Full-Time Commitment Required)

Join our Regional Consulting Practice as a Business Analyst Intern. You will work at the intersection of business strategy and technology execution. This role involves analyzing operational models, structuring data, and evaluating how technology systems support business workflows.

Note: This is a full-time internship with the opportunity for conversion to a longer-term contractor or permanent staff member based on performance and business needs.

Key Responsibilities:

• Workflow Integration: Map operational workflows and translate business needs into clear technical functional specifications
• Data Architecture: Assist in data cleaning, mapping, and structuring master data models to prepare systems for deployment
• System Evaluation: Analyze how software platforms align with localized regulatory, compliance, and reporting rules
• Implementation Support: Support system configuration testing, draft technical documentation, and help manage implementation timelines

Technical & Academic Requirements:

• Education: Undergrad or recent grad in Business IT, Supply Chain Management, Industrial Engineering, Analytics, Management Information Systems (MIS), or related fields
• Systems Literacy: Foundational understanding of database structures, ERP concepts, or specialized enterprise software workflows (e.g., supply chain or asset management systems)
• Technical Skills: Proficiency in data tools (Advanced Excel, SQL, or data visualization software) and workflow diagramming tools (Visio, Lucidchart, or Miro)

Professional & Soft Skills:

• Agility & Pace: Ability to think on your feet, adapt quickly to changing project scopes, and thrive under tight deadlines in a fast-paced environment
• Ownership: Highly reliable and responsible; takes accountability for project deliverables and manages time effectively without constant supervision
• Communication: Exceptional verbal and written communication skills; ability to simplify technical jargon for non-technical stakeholders
• Presentation: Confident in preparing high-quality slide decks and presenting findings clearly to internal teams and stakeholders

Job Summary

We are seeking Software Quality Analysts / Manual Tester to support the testing and quality assurance of web and mobile applications within a critical banking payment infrastructure environment. The role will focus on ensuring the reliability, usability, and performance of customer-facing digital platforms. You will work closely with business stakeholders, developers, and project teams to deliver high-quality digital solutions.

Mandatory Skill-set

• Degree in Computer Science, IT, Engineering, or related field;
• Must have at least 2-5 of software testing experience, preferably within banking or financial services;
• Minimum 2 years of software testing experience, preferably in web and mobile applications;
• Experience in functional, integration, regression, and UAT testing;
• Hands-on experience testing mobile applications (iOS and Android);
• Exposure to API testing tools such as Postman or Swagger;
• Basic understanding of cloud-based applications (AWS/Azure preferred);
• Experience with JIRA or similar defect management tools;
• Strong analytical and communication skills.

Desired Skill-set

• Experience in banking, payments, fintech, or digital platforms;
• Basic SQL knowledge for data validation;
• Familiarity with Agile delivery environments.

Responsibilities

• Analyse business requirements, user stories, and enhancement requests to identify test scope and coverage;
• Design, prepare, and execute test cases, test scenarios, and test data for web and mobile applications;
• Perform functional, integration, regression, and UAT testing across mobile and digital platforms;
• Validate API integrations, data flows, and system interactions between applications and backend services;
• Conduct testing across multiple devices, operating systems, and browsers to ensure consistent user experience;
• Log, track, and retest defects, working closely with developers and stakeholders to drive timely resolution;
• Support cloud-based application testing and assist in issue investigation and root cause analysis;
• Document test results, testing evidence, and defect reports;
• Provide regular updates on testing progress, risks, issues, and quality metrics to project stakeholders.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C5639

Position Summary

Corporate Bank Cash Products is keen to enhance its global capabilities in the Client Account Services space to establish CB as a treasury bank of choice for its clients. To cater to the growing needs of the market for Account Service solutions in complex corporate legal entity and treasury structures, we are looking for an Account Services Product Analyst to develop and manage a market-leading offering for our strategic Client Account Services product area.

The Account Services Product Analyst will support product planning and execution across the lifecycle of existing and new global Account Information Services. Working within Deutsche Bank’s Corporate Cash Management business. The role focuses on client Account Solutions and acts as a subject matter expert on account structures, account services, and related cash management solutioning. The analyst will work closely with the wider Client Account Services Tribe and cross-functional stakeholders to support product rollout, drive market adoption, translate business and regulatory requirements into practical guidance, and deliver client-focused solutions that support business growth.

What we will offer you:         

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Serve as the subject matter expert for client Account Solutions within Deutsche Bank Corporate Cash Management, with a focus on Account Pre-Validation, client solution design, and the articulation of account solution capabilities to internal and external stakeholders.

• Support client engagement, commercialisation, and solution delivery by assessing client needs, preparing product materials, contributing to proposals and RFPs, and translating product, operational, and regulatory requirements into clear and practical guidance.

• Partner with Product Management, Implementation, Operations, Technology, Legal, Compliance, Risk, and Client Service teams to drive implementation readiness, issue resolution, control discipline, cost income management and the ongoing enhancement of account solution capabilities, including launches, rollouts, change initiatives, and the Account Pre-Validation roadmap.

• Gather and communicate client feedback, service trends, usage insights, and market intelligence to support the continuous improvement, commercial relevance, and governance of Deutsche Bank’s account solution offering.

Your skills and experience:

• Minimum 4 years of experience in Transactional Banking, Corporate Cash Management, Product Management, Product Support, Implementation, Sales Enablement, Client Service, or a related banking role, with practical exposure to client solutioning, product delivery, or implementation support.

• Minimum 4 years of experience in cash management products, client operating models, and the end-to-end lifecycle of payments, collections, liquidity, and account services, including at least 2 years of experience in client account solutioning within a complex banking environment.

• Working knowledge of banking regulation, operational risk, compliance requirements, and market infrastructure applicable to Corporate Cash Management; global experience in applying these requirements in product, client, or implementation contexts.

• Bachelor’s degree in business, Finance, Economics, Information Technology, Engineering, or a related discipline. A postgraduate qualification or professional certification in banking, payments, treasury, or product management..

• Demonstrated experience in a Global set-up, engaging and presenting to stakeholders across business, operations, technology, and control functions, with the ability to successfully deliver training, communicate complex requirements clearly, and support cross-functional decision-making.

• Demonstrated experience analysing complex business or product issues, producing clear documentation such as business requirements, process materials, or product guidance, and managing multiple concurrent priorities within a regulated and fast-paced environment.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The Operations & Trade Support department perform efficient day-to-day administrative and operational functions of a business. They implement processes, ensure helpful services for customers, and perform the primary tasks of the organization.

Trade Support assists the trading desk and the operations team daily, dealing with any issues/tasks which may arise and to make sure they are dealt with in a professional and fluent manner. 

Job Overview

The Settlements & Client Success Analyst plays a critical hybrid role within Operations, combining client onboarding, compliance, and settlement responsibilities to ensure a seamless and risk-controlled client experience.

This role is responsible for managing the end-to-end onboarding journey for new clients while ensuring full compliance with regulatory and internal standards, including Anti-Money Laundering (AML), Know Your Customer (KYC), and financial crime prevention frameworks. Acting as the primary point of contact during onboarding, the successful candidate will guide clients through account setup, documentation, training, and due diligence requirements with a high level of professionalism and accuracy.

In parallel, the role supports core operational functions, with a focus on payments processing and reconciliations, ensuring transactions are executed efficiently and accurately while mitigating financial and operational risks. By maintaining strong attention to detail and control standards, the role contributes to safeguarding the firm’s financial integrity and service quality.

The position requires close collaboration with Sales, Compliance, Dealing, Financial Crime, and Operations teams to deliver a coordinated and efficient onboarding and post-onboarding experience. Strong communication, stakeholder management, and the ability to manage multiple priorities are essential to ensuring both client satisfaction and regulatory compliance.

Overall, this role is integral to delivering a high-quality client experience while upholding the organisation’s commitment to compliance, operational excellence, and risk management.

Key Responsibilities

1. MonFX Settlements

• Liaise with clients, brokers, and banking partners to facilitate the timely settlement of FX transactions and related cash flows.
• Process inward and outward payments accurately and in a timely manner.
• Investigate and resolve payment errors to a high standard, ensuring minimal operational risk.
• Support and contribute to daily handovers across Monex Group Operations teams.
• Manage daily operational tasks independently, ensuring accuracy and efficiency.
• Actively contributes to team discussions by proposing process improvements and operational enhancements.
• Collaborate effectively with developers and internal stakeholders to support system improvements, usability, and performance optimisation.
• Identify and recommend enhancements to improve the production environment and operational workflows.
• Perform administrative duties including maintaining daily operational checklists and handling business-as-usual activities.
• Support the Operations Manager & Head of Compliance in enforcing company policies, procedures, and internal standards.
• Assess and process requests related to draw downs, rollovers, margin utilisation, and third-party approvals, coordinating with relevant departments.
• Monitor account liquidity and propose appropriate solutions where necessary.
• Maintain operational resilience while ensuring all reporting and reconciliation requirements are met consistently.
• Execute payment releases with a high level of accuracy, attention to detail, and strong technical knowledge.

2. MonFX Pay Support

• Support client onboarding for MonFX Pay, ensuring a smooth and compliant onboarding experience.
• Monitor and manage support desk queries, including:
• Responding to client calls
• Managing and replying to support emails
• Provide operational support to Sales and Trading teams in servicing client needs.
• Follow up on unsettled trades with clients and relevant traders to ensure timely resolution.
• Monitor client balances and proactively follow up on outstanding payment instructions.
• Recommend process improvements to enhance the performance and efficiency of MonFX Pay operations.
• Deliver a high standard of client service and communication to support client satisfaction and retention.
• Handle client enquiries promptly, identifying issues and providing appropriate solutions.
• Escalate system issues and propose solutions to the Operations Manager where necessary.
• Assist with client investigations and ensure timely and accurate resolution.

3. Client Onboarding

• Manage the L1 onboarding process for new clients, ensuring timely and accurate completion
• Coordinate with Sales, Compliance, Dealing, Financial Crime, and Operations teams to deliver a seamless onboarding experience
• Guide clients through onboarding requirements, including documentation, training etc
• Monitor onboarding pipeline progress and proactively address bottlenecks or delays
• Oversee the integration of client accounts into internal systems, ensuring data accuracy and compliance with AML/KYC standards

4. Compliance & Due Diligence

• Ensure corporate clients meet all KYC, AML, and regulatory requirements in line with company policies and applicable regulations
• Perform Customer Due Diligence (CDD),Enhanced Due Diligence (EDD), and periodic reviews for new and existing clients
• Maintain accurate, complete, and up-to-date client records and documentation
• Partner with Compliance teams to ensure adherence to regulatory frameworks (including AML, KYC, MiFID II, and local regulations)
• Stay informed on regulatory updates, market developments, and financial crime prevention practices
• Support compliance monitoring, audits, investigations, and reporting where required
• Undertake first-line defence responsibilities with diligence and integrity
• Identify and manage conflicts of interest in accordance with regulatory and company requirements
• Adhere to internal policies ,including complaints handling and escalation procedures

5. Client Relationship Management

• Act as the primary point of contact for clients, ensuring a smooth transition during the onboarding process
• Maintain and strengthen long-term client relationships through proactive engagement
• Serve as the client’s advocate within the organisation to resolve issues and identify opportunities for value-added services
• Provide timely updates to clients regarding account status, onboarding progress, and regulatory requirements
• Build trust and rapport with clients, ensuring a high level of service and support throughout the lifecycle
• Deliver a high standard of client service and communication to support client satisfaction and retention.
• Act as a bridge between Sales and Compliance to streamline processes and reduce turnaround times

What are we looking for:

• Bachelor’s degree or equivalent qualification
• Experience in international payments and cross-border transaction processing (Good to have)
• Understanding of foreign exchange (FX) products and markets is preferred
• Minimum 2 years of experience in settlements, client onboarding, due diligence, compliance, or client relationship management
• Strong knowledge of Due Diligence (DD) and Enhanced Due Diligence (EDD), AML/CFT/PF requirements
• Knowledge MAS regulations including MAS 626, Payment Services Act 2019, Securities and Futures Act 2001 will be an advantage
• High level of attention to detail with strong organisational and analytical skills
• Excellent communication and stakeholder management abilities across all levels
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Client-centric mindset with a focus on service excellence
• High integrity and ability to operate within a regulated environment
• Collaborative team player with cross-functional engagement capabilities
• Proactive, adaptable, and results-driven