Total 4,205 Full-time it analyst job vacancies in Hong Kong

You will be a key technology partner to our customers in the Defence sector to thrive on developing the next breakthrough for the defence and security of Singapore. Working closely with the Customer, Project Manager and Technical Lead, you will be part of a project management team as part of an overall project implementation.

Be Part of Our Success

• Project Manager shall be suitably qualified personnel with experience to lead and interface with the different teams (eg. System Infrastructure team, Security Team, and Application team).
• Be the POC to present at all progress meetings, he/she shall report the progress to the Authority and Management in Steering Comms Meeting.
• Lead an engineering team to review, modify, design and implement the new and existing system, meeting the agreed timeline and budget.
• Good communication skills and able to work independently.
• Work with various department managers and Project Management Office to streamline and governance the department project management process.
• Risk management.

Qualities We Value

• Bachelor Degree in Computer Science or equivalent
• Excellent project management and leadership skills preferably with PMP Certification
• Possess initiative, positive attitude and strong passion in operation support.
• Committed with good communication skills and able to work independently.
• Coordinate the contractors, customers and all the resources.
• Conflict resolution skills
• Organization and time management skills to keep projects on track and within budget
• Familiar with Government IT process and compliance will be added advantage.
• More than 5 years of Project Manager experience with track records of successful projects deliveries.

Maestro HR

damien lee tian hong

R1106726

16C8462

Responsibilities

• Oversee the organization’s IT infrastructure, ensuring optimal performance, security, and reliability of servers, network and security systems, as well as cloud services.
• Design, implement, and maintain the IT infrastructure of the organization.
• Maintain Windows servers, virtualization platforms, and storage solutions.
• Manage Active Directory, DNS, DHCP, and Group Policy.
• Ensure high availability and disaster recovery with backups and replication.
• Monitor system performance, troubleshoot issues, and apply patches and updates.
• Implement network design, configure, and maintain LAN, WLAN, and VPN infrastructure, managing firewalls, switches, and routers.
• Implement and monitor network security policies, intrusion detection, and access control.
• Optimize network performance, troubleshoot connectivity issues, and ensure redundancy.
• Implement cybersecurity best practices, monitor threats, and manage endpoint protection and vulnerability assessments.
• Ensure compliance with regulations.
• Conduct security audits and enforce policies on user access, encryption, and authentication.
• Create and maintain network documentation, including network diagrams, configurations, and procedures.
• Carry out any other tasks assigned by the management

Requirement

• Min Degree in Information Technology or relevant
• Min 5 years of experience in providing Network, System and Cybersecurity operational support.
• Experience with servers, network and security devices, firewall, switches, routers, load balancers and wireless solutions.
• Certifications in CCNA/ CCNP/ CCIE/ Microsoft certified Azure Solutions Architect and/or Windows Server Administrator, CISSP, CISM and CompTIA Security will be required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description & Requirements

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes

Job Overview

We are seeking a proactive IT Resource Engineer to supportIT asset management, inventory control, hardware deployment, and resourcecoordination activities across the organization. This role is responsible forensuring accurate tracking of IT assets, maintaining inventory records,supporting hardware lifecycle management, and providing operational support forIT resource requirements.

The ideal candidate should possess strong organizationalskills, attention to detail, and experience managing IT equipment and inventorywithin a corporate environment.

Key Responsibilities

IT Asset & Inventory Management

• Maintain accurate records of IT assets, including laptops, desktops, monitors, mobile devices, and peripherals.
• Track asset assignments, transfers, returns, replacements, and disposals throughout the asset lifecycle.
• Conduct regular inventory checks and asset audits to ensure inventory accuracy.
• Monitor stock levels and coordinate replenishment of IT equipment when required.
• Ensure all IT assets are properly tagged, recorded, and accounted for.

Asset Deployment & Lifecycle Support

• Coordinate the deployment, collection, and replacement of IT equipment for employees.
• Support onboarding and offboarding activities by preparing and recovering IT assets.
• Manage hardware refresh and asset replacement programs.
• Coordinate warranty tracking, repair requests, and vendor support activities where necessary.

Operational Support

• Process and fulfill IT equipment requests from internal users.
• Coordinate asset movement across locations and departments.
• Support IT projects involving hardware deployment, migration, relocation, or inventory exercises.
• Ensure compliance with internal asset management procedures and policies.

Reporting & Documentation

• Maintain asset registers, inventory databases, and supporting documentation.
• Generate periodic reports on asset utilization, inventory levels, and asset movements.
• Support internal and external audit requirements by providing accurate asset records.
• Ensure all documentation is properly maintained and updated.

Continuous Improvement

• Identify opportunities to improve asset management processes and inventory controls.
• Support process improvement initiatives to enhance operational efficiency and asset visibility.
• Assist in implementing best practices for IT asset lifecycle management.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.
• Minimum 2 years of experience in IT asset management, inventory management, IT operations, or related functions.
• Experience managing IT hardware inventory and asset tracking processes.
• Good understanding of IT equipment, including laptops, desktops, monitors, printers, and mobile devices.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience using asset management systems, inventory management tools, or service management platforms is advantageous.
• Strong attention to detail and organizational skills.
• Good communication and coordination skills.
• Able to work independently and manage multiple tasks effectively.

Preferred Skills

• Knowledge of IT Asset Management (ITAM) practices.
• Familiarity with ITIL processes.
• Experience supporting hardware refresh, deployment, migration, or relocation projects.
• Experience preparing inventory reports and supporting audit exercises.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description

AMVION PHARMACEUTICALS PTE. LTD. is seeking an experienced IT Operations Manager to oversee the delivery, reliability, security, and performance of the company's information technology services and infrastructure. The successful candidate will be responsible for managing IT operations, service delivery, vendor relationships, cybersecurity initiatives, and business-critical systems that support pharmaceutical manufacturing operations.

Key Responsibilities

• Manage and oversee day-to-day IT operations and service delivery across the organization.
• Ensure the availability, reliability, and security of IT infrastructure, networks, servers, cloud services, and business applications.
• Develop and implement IT service management policies, procedures, and best practices.
• Monitor IT performance and ensure service levels meet business requirements.
• Lead incident, problem, and change management processes to minimize operational disruptions.
• Manage relationships with external IT vendors, service providers, and technology partners.
• Oversee cybersecurity controls, data protection measures, backup systems, and disaster recovery plans.
• Support enterprise systems, productivity platforms, and operational technology used in manufacturing environments.
• Plan and manage IT projects, infrastructure upgrades, and technology improvement initiatives.
• Prepare and manage IT budgets and technology procurement activities.
• Ensure compliance with internal policies and applicable regulatory requirements.
• Provide leadership and guidance to internal and external IT support teams.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 5 years of relevant experience in IT operations, IT service management, or infrastructure management.
• Strong knowledge of IT service delivery, network administration, cloud technologies, cybersecurity, and enterprise systems.
• Experience managing vendors, service contracts, and IT support operations.
• Familiarity with Microsoft 365, Windows Server environments, virtualization technologies, backup solutions, and cloud platforms.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• ITIL Foundation or higher certification.
• Professional certifications in Microsoft, Cisco, AWS, cybersecurity, or project management.
• Experience in pharmaceutical, healthcare, manufacturing, or regulated industry environments will be an advantage.

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 36 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Business Analyst which would be based in Singapore.

Job Description and Requirements:

·       Bachelor’s degree with working experience as Business Analyst with CALYPSO exposure (MUST HAVE)

·       Analyse complex user problems/issues and propose workarounds until they are fixed

·       Gathering business stakeholders, system, and functional requirements

·       Analyse and deliver the best solution for the business requirements

·       Enhancing & supporting front office risk systems using a range of tools

·       Reporting on the progress of the projects and performance to Management in Switzerland

·       Ensuring requirements, functional specifications, and unit testing requirements are well understood and participate in all aspects of analysis, design and implementation.

·       Formalize the functional specifications that will be sent to the development team

·       Ensure that business requirements respect the consistency of the ETRM

·       Propose an implementation schedule respecting the priorities

·       Being the interlocutor of the development teams

·       Formalize the reports of anomalies to be corrected by the development team

·       Assist the business users to set up their screens and make optimal use of the functionalities

·       Promote new features and participate in change management

·       Design and execute functional testings,non-regression testings and “user acceptance testings” (UAT)

·       Ensure compliance of the delivered software with the functional specifications and respect the expected level of quality

·       Design test scenarios that will be executed by an automated testing tool

· At least 3-5 years of experience in business analysis, process improvement, and strong software development skills, with exposure to automation tools such as M365 suite (e.g. Sharepoint, PowerBI, Power Automate) or scripting languages

· Proficiency in web development technologies relevant to the solutions being built as well as Whole-of-Government web hosting environments (e.g. Optical, ISOMER)

· Experience with the full software development lifecycle, including testing and deployment

·        Ability to work collaboratively in a cross-functional team and communicate technical concepts clearly to non-technical stakeholders

·        Be familiar with Government IM on Procurement

·        Good knowledge of government ICT environment

· Strong stakeholder management balancing both the analytical aspect and the people aspects.

· Team Player and Self-Motivated

· Experience in IT risks assessment and compliance activities

· Experience with government or enterprise IT environments is an advantage

Key Responsibilities:

• Support regional business analysis and reporting activities across Southeast Asia operations, covering multiple countries and stations within the network.
• Analyze operational, commercial, and financial performance data to generate actionable insights, identify trends, and support management decision-making.
• Develop, maintain, and enhance business intelligence dashboards, reports, and performance tracking tools using Power BI, Microsoft Excel, and Python (where applicable for data analysis and automation).
• Monitor and evaluate key performance indicators (KPIs), including shipment volume, revenue, costs, gross profit (GP), yield performance, and operational efficiency.
• Conduct pricing, rate, and profitability analysis for air freight and logistics services to support commercial strategy and revenue growth.
• Prepare regional performance reports, including monthly Gross Profit (GP) forecasts, and management summaries for leadership review and strategic planning.
• Collaborate with cross-functional stakeholders, including country teams, operations, finance, and commercial departments, to gather business requirements and ensure reporting accuracy.
• Perform data validation, reconciliation, and quality assurance to ensure the integrity and accuracy of reports and analytical outputs.
• Maintain and continuously improve reporting systems, databases, and analytical processes, including automation of workflows using tools such as Excel, Power BI, and Python to enhance efficiency and reduce manual effort.
• Provide ad hoc analysis and recommendations to support business reviews, budgeting processes, commercial negotiations, and strategic initiatives.

Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate, when necessary, in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

Liaise and work closely with customers to address service concerns and to solve technical problems.

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material is properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned

Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

Higher NITEC in Electrical, Electronics, IT or equivalent

Relevant experience in IT system support and hardware maintenance

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Training will be provided
Working hours

Rotating 12 hours shift or as assigned.

Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest

2 Months Day shift, followed by 2 months night shift

Ability to travel to other sites during shift may be required.

Job Description

• Industry/ Organization Type: Software Development & Consultancy
• Position Title: Project Manager / IT Project Manager
• Working Location: Bukit Merah, Central
• Working Hours: 5 days, Monday – Friday (9am – 6pm)
• Salary Package: Basic + Transport Benefits + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Lead projects from kickoff, planning, execution, go-live to final handover.
• Manage project schedules, milestones, action items, risks, issues, and dependencies.
• Coordinate with customers, vendors, internal technical teams, operations teams, and management.
• Manage stakeholder expectations on project scope, timeline, risks, and changes.
• Conduct project meetings, prepare meeting minutes, track follow-ups, and ensure closure.
• Identify project risks early and escalate issues with clear updates and recommendations.
• Coordinate requirements gathering, system setup, testing, training, UAT, go-live, and post-go-live support.
• Monitor project scope and support change request assessment when requirements change.
• Ensure all project deliverables are properly documented, reviewed, accepted, and handed over.
• Drive project progress and ensure tasks are completed within agreed timelines.
• Perform any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Project Management, IT, Engineering, Business, or related field.
• Minimum 3–5 years of project management experience.
• Experience in IT, software, automation, system implementation, infrastructure, or operations projects is preferred.
• Familiar with project tools such as Microsoft Project, ClickUp, Jira, Monday.com, Smartsheet, or similar.
• Experience in UAT, training, go-live, hypercare, or support transition will be an advantage.
• PMP, PRINCE2, Agile, or Scrum certification is advantageous but not required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84273 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

• Lead procurement exercises (RFI, ITQ, ITT), including preparing specifications, evaluating submissions, negotiating contracts, and obtaining approvals.
• Manage project scope, objectives, deliverables, and stakeholder expectations to ensure successful outcomes.
• Oversee changes in project scope and escalate impacts to the Project Steering Board when necessary.
• Conduct solution analysis, product selection, and fit-gap assessments, ensuring alignment with business requirements.
• Plan, track, and report on IT projects, monitoring milestones, deliverables, and budgets.
• Ensure quality management of projects, coordinating internal and external resources and aligning all stakeholders.
• Identify, manage, and mitigate project risks and issues to minimize impact on delivery.
• Manage vendors to ensure contractual obligations and service levels are met; ensure compliance with IT policies and audits.
• Ensure all projects comply with IT policies, audit requirements, and regulatory standards.

Requirements:

• Bachelor’s Degree in Computer Science, IT, or related field, with certification in IT Project Management (CITPM), PMP, or Scrum Master (CSM).
• Minimum 5 years of experience managing IT, digital service, or healthcare-related projects.
• Familiarity with ITIL, project management methodologies, and cross-functional project execution.
• Strong technical knowledge of cloud technologies, IT infrastructure, business applications, and cybersecurity frameworks.
• Experience with EMR systems, e-Billing, rostering/scheduling systems, CRM, Microsoft 365, Dynamics 365, Power Automate/Power BI, SQL, and web technologies is advantageous.
• Proven skills in vendor management, procurement-to-implementation delivery, and post-implementation support.
• Track record of delivering projects successfully on time, within scope, and budget.

Interested candidates who wish to apply for the advertised position, please send in your resume to it@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the company:

HRnetGroup is a leading talent acquisition group in Asia, with operations in 12 growth cities. Since inception in 1992, the Group has expanded organically within the professional recruitment and flexible staffing industries.

Our growth has been driven by a solid infrastructure of systems and processes as well as its organisational culture that cultivates diligence, breakthrough performance, and integrity.

HRnetGroup was listed on the Singapore Exchange in June 2017. In 2018, HRnetGroup won “The Enterprise Award” at the Singapore Business Awards, organised by The Business Times and DHL, in recognition of its profound influence on the recruitment scene in Singapore and the region.

• As a team member, you will be assigned various modules and features for maintenance and re-development as the team work to transit from its legacy HR system into a newer tech architecture.

• You will be required to apply your knowledge in backend development to create and maintain RESTful APIs via C# running on .NET Core.

• You will be required to work extensively with MS SQL Server using Entity Framework ORM.

• You will own the modules assigned to you and be responsible for support issues as well as enhancements to features.

• You will be given opportunities to interact and liaise with internal & external users as well as provide presentations (of new features/enhancements) & conduct trainings sessions.
  

Requirements:

• At least 7-10 years .NET C# development experience, majoring in Web technologies

• Experience with development of REST APIs a must

• Entity Framework and/or OR Mapping Framework experience

• Angular/VueJS/React development experience via TypeScript a plus

• Proficiency in English

• Able to work independently and in a team environment

Key Responsibilities

Helpdesk & End-User Support

• Provide first- and second-line support via phone, email, ticketing system, and in person.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Support Windows, macOS, Linux, and Microsoft 365business applications.
• Escalate complex issues to senior engineers or regional IT teams as needed.

Onboarding & Offboarding

• Manage end-to-end IT onboarding — workstation setup, account creation, software provisioning, and system access.
• Handle IT offboarding — revoking access, recovering assets, and disabling accounts across all platforms.
• Coordinate door access card activation/deactivation with HR and building management.
• Conduct IT orientation sessions for all new hires.

Office Infrastructure & AV

• Maintain and troubleshoot conference room AV systems (Zoom Rooms, Teams Rooms, projectors, displays).
• Manage network infrastructure (LAN/WAN, Wi-Fi, VPN, switches, firewalls) and liaise with ISP for connectivity issues.
• Coordinate with facilities for cabling, electrical, UPS, and server room upkeep.
• Support hot-desking and hybrid work setups (docking stations, shared peripherals).

Asset & Vendor Management

• Maintain a complete IT asset register — tracking assignments, warranties, and lifecycle for all HQ devices.
• Manage software licensing, SaaS access provisioning, and renewals.
• Liaise with local IT vendors on hardware repairs, maintenance contracts, and procurement quotations.

Security, Compliance & Continuity

• Enforce endpoint security policies — antivirus, disk encryption, OS patching, and MDM for mobile devices.
• Support IT audits, access reviews, and compliance documentation.
• Maintain backup systems and contribute to the Singapore IT Disaster Recovery plan.
• Document IT runbooks, SOPs, and maintain a local IT knowledge base.

Reporting & Governance

• Prepare monthly IT reports on ticket volumes, SLA performance, and asset status.
• Participate in regional IT meetings to align HQ operations with China and India teams.

Required Qualifications

• Minimum Diploma in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support / helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Microsoft 365, and remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Proficiency in Mandarin is required to liaise directly with our China-based IT team on technical matters.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Microsoft (MD-102 / Azure), ITIL, or CCNA.
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice, Zendesk).
• Knowledge of cloud platforms(Azure, AWS, Google Workspace).
• Experience supporting remote/hybrid work environments.

Key Skills& Competencies

• Patience and a customer-first attitude.
• Ability to prioritize and manage multiple tasks under pressure.
• Strong attention to detail and documentation habits.
• Able to manage priorities independently while collaborating effectively across regional teams.
• Willingness to learn and adapt to new technologies.

Work Conditions

• May require occasional on-call support, after-hours work, or travel between office locations.
• Occasional lifting of IT equipment (up to 15 kg) may be required.
• Act as a bridge for communication and coordination between the China and India IT teams, facilitating smooth collaboration across regions and time zones.

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Identification, maintenance and replacement of electronic equipment and computers.
• Liaise with government agency on return and collection of faulty or repairedequipment.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1 year of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

jensenfang@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Key Responsibilities

1. Application & System Support (Primary Focus)

• Act as the main point of contact for all in-house application issues and user support.

• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.

• Monitor system performance and ensure applications run smoothly and reliably.

• Manage and track support tickets, ensuring timely resolution based on SLAs.

• Support application deployments, patches, and upgrades.
  

2. Requirements & Testing

• Work with users to gather and document business and system requirements.

• Translate requirements into clear specifications for developers.

• Perform testing (UAT, functional, integration) to ensure system quality.

• Log and track bugs, ensuring proper resolution before deployment.
  

3. IT Infrastructure & User Support

• Provide day-to-day IT support (hardware, software, network issues).

• Set up and maintain IT equipment, systems, and user accounts.

• Support onboarding/offboarding (accounts, devices, access).

• Maintain IT asset inventory and documentation.
  

4. Documentation & Training

• Create and maintain user guides and system documentation.

• Conduct basic training for users on applications and systems.
  
  

Requirements

• Diploma in IT or related field.

• 1–2 years of experience in IT or application support.

• Strong troubleshooting and problem-solving skills.

• Experience in application support, testing, and documentation.

• Familiar with Windows, basic networking, and IT systems.

• Good communication skills; able to support non-technical users.

• Bilingual in English and Mandarin (to liaise with regional stakeholders).

• Able to manage multiple tasks independently.
  

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.