Total 283 Manager infrastructure engineer job vacancies in Hong Kong

Job Description & Requirements

Job Description

• Provide bilingual (English–Chinese) support to the General Manager, including on-site interpretation and translation of business documents.
• Assist with daily administrative matters, calendar management, meeting arrangements, and travel planning.
• Provide driving support to the General Manager when required, ensuring journeys are safe, punctual, and kept strictly confidential.
• Coordinate communication and liaison across internal departments, external partners, and government agencies.

Requirements

• Strong communication skills in both English and Chinese, with the ability to liaise with Chinese-speaking counterparts and provide interpretation and translation support when required.
• Willing to learn and able to adapt, including picking up industry-related terminology (mining, construction, engineering, etc.).
• Holder of a valid Singapore Class 3 driving licence with a good driving record.
• Good time-management and trip-planning skills.
• Able to work in a fast-paced and physically demanding environment, including at construction and mining project sites.
• A strong sense of responsibility, professional integrity, and strict confidentiality.
• Able to accommodate flexible or irregular working hours when required.
• Willing to travel locally and overseas, including to construction and mining project sites.

总经理助理

职位描述与任职要求

职位描述

• 为总经理提供中英文双语支持，包括现场口译及商务文件笔译。
• 协助处理日常行政事务、日程管理、会议安排及差旅规划。
• 在需要时为总经理提供驾驶支持，确保行程安全、准时并严格保密。
• 协调公司内部部门、外部合作伙伴及政府单位的沟通与对接。

任职要求

• 具备良好的中英文沟通能力，并能在需要时与中文使用者对接及提供口译与笔译支持。
• 愿意学习并具备适应能力，包括掌握行业相关术语（矿业、建筑、工程等）。
• 持有新加坡 3 号驾照（Class 3），驾驶记录良好。
• 具备良好的时间管理和行程规划能力。
• 能适应快节奏及具有一定体力要求的工作环境，包括建筑和矿业项目现场。
• 具备责任心、职业操守及严格的保密意识。
• 能在需要时配合灵活或不定时工作时间。
• 愿意配合国内外出差，包括前往建筑及矿业项目现场。

Responsibilities

The role requires the applicant to design and conceptualise the integration of multiple physical security solutions to ensure solutions are cost effective, scalable and aligned to customers security needs.

• Collaborate Closely with the sales team to understand the clients requirements for physical security needs and requirements.

• Support and provide technical solutioning and support during the pre-sales process supporting the sales team during tenders for solutioning, costing and validation, including, product demonstrations, technical presentations, proof-of-concept activities, technical specifications, integration plans and compliance.

• Design and propose comprehensive integrated physical security solutions including but not limited to access control solutions, surveillance systems, ingress protection solutions.

• Collaborate closely with the project team to hand over the design concept, costing, etc for the next phase of project implementation.

• Work together with industry partners and vendors to ensure proposed solutions are robust in design and up-to date.

Requirements

Qualifications:

• Education: Bachelor’s degree in IT, Security, Engineering, or a related field.

• Experience: 5 years of experience in Integrated physical security pre-sales, system integration, or a related technical field.

• Relevant Skills:

  • Team Player with strong analytical and excellent problem-solving skills.

  • Ability to multi-task during peak season 

  • Strong presentation and communication skills

  • Strong understanding of Integrated physical security platforms and technologies

Licence no: 12C6060

Our team is looking for a talented, motivated, and high-performing Senior Sales Engineer / Sales Manager to join our team. He/She is responsible for prospecting for new business, upselling, and cross-selling within our extensive install base, as well as delivering results against a quota. The ideal candidate will possess strong sales, interpersonal, and organizational skills. They should be comfortable with multitasking and be able to budget their resources in order to meet the assigned quotas for their role.

• Develop and implement sales strategies in Malaysia

• Meet with customers to understand their requirements and propose tailored solutions

• Prepare and deliver proposals including pricing, shipment timelines, and product details

• Manage and grow key accounts while developing new customers to drive sales revenue

• Collaborate with channel partners and internal technical teams to ensure customer satisfaction

• Track sales activities, forecast revenue, and report performance to SEA Sales Team Lead

• Serve as the main point of contact for customer issues, coordinating with support teams as needed

about the company. A leading multi-national financial services provider with a strong presence across the Asia Pacific region. The organization is recognized for its commitment to digital transformation and maintaining robust operational standards within the global market.

about the job. You will lead regional infrastructure operations to ensure high availability and performance across multiple international hubs.

• Manage day-to-day operations for servers, networks, and data center environments.

• Lead the implementation of hybrid and cloud infrastructure strategies across regional offices.

• Act as the technical escalation point for troubleshooting complex system and connectivity issues.

• Oversee disaster recovery readiness, capacity planning, and routine system patching.

• Collaborate with external managed service providers to ensure adherence to service level agreements.

skills and experience required.

• At least 10 years of technical experience in infrastructure management and operations.

• Valid CCNA certification is mandatory for this position.

• Experience managing hybrid environments and implementing cloud-based solutions.

• Proven ability to provide technical mentorship and support to distributed regional teams

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

about the company. A leading multi-national financial services provider with a strong presence across the Asia Pacific region. The organization is recognized for its commitment to digital transformation and maintaining robust operational standards within the global market.

about the job. You will lead regional infrastructure operations to ensure high availability and performance across multiple international hubs.

• Manage day-to-day operations for servers, networks, and data center environments.

• Lead the implementation of hybrid and cloud infrastructure strategies across regional offices.

• Act as the technical escalation point for troubleshooting complex system and connectivity issues.

• Oversee disaster recovery readiness, capacity planning, and routine system patching.

• Collaborate with external managed service providers to ensure adherence to service level agreements.

skills and experience required.

• At least 10 years of technical experience in infrastructure management and operations.

• Valid CCNP certification is mandatory for this position.

• Experience managing hybrid environments and implementing cloud-based solutions.

• Proven ability to provide technical mentorship and support to distributed regional teams

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

Description:

Sopra Steria is a listed European technology leader specializing in Consulting, Digital Services, and Software. With over 51,000 employees worldwide across Europe, North America and Asia, the Group supports organizations in driving their digital transformation and delivering sustainable business value.

In Asia Pacific, Singapore serves as the regional headquarter for Sopra Steria’s Infrastructure, Cloud and Cybersecurity services.

Job Description:

We are looking for an IT Infrastructure Project Manager to assist one of our clients in the luxury retail space in Singapore.

Position Purpose:

This role is part of the Singapore Technology and Digital Services team and has a specific focus on ensuring the delivery of technology services, including application and infrastructure. The role will also be expected to scope, plan and deliver projects (with service providers, and Local IT) that originate from Global and Regional IT, and/or requested by Regional and Local Business Leaders. Excellent stakeholder management skills are necessary for the person to be successful in this role. To be successful in interacting with the business and the various IT teams delivering the challenging initiatives, it is essential to have effective and efficient communication skills.

Responsibilities:

Project Delivery

• Work with internal and/or third-party teams to ensure project management and project execution according to plan
• Does not hesitate to be hands-on whenever required 
• Manage local & regional service vendor(s) to deliver projects as assigned 
• Provide reporting to management on project advancement, challenges & risks 
• End to end ownership of assigned project and accountability of the delivery ensuring projects are delivered on time and on budget 
• Support hypercare phase and hand over to support team 
• Main project assigned: retrofit of current office, point of sales opening or renovation

Security and Data Protection

• Lead the remediation of security risks identified by internal and external parties
• Communicate with local business management on potential risk and escalate as needed

Qualifications:

Educational/Professional Qualifications

• Undergraduate Degrees in Engineering, Computer Science, Information Technology, or related technical field preferred, but not mandatory
• ITIL V3/4 (Immediate Level or Expert)
• PMP

Work Experience

• At least 5+ years hands on experience in Project Management and/or Service Delivery Management with production infrastructure and application support experience 
• IT Manager or IT consulting experience preferred
• Experience with IT project delivery
• Experience with managing vendors or consultants 
• Working experience in retail industry is preferred

Functional/Technical Expertise

• IT Infrastructure
• IT Application within retail domain (for ex. POS)
• General understanding of current technologies on network, server, collaboration, and security aspects
• General understanding on network and communication software including router, switch, wireless controller, access point, video conferencing appliance, etc. 
• General understanding on IT security tools

Required Competencies

• Organized, self-motivated, enthusiastic and proven rapid learning capability 
• Strong stakeholder management and communication skills, able to handle ambiguity and collaborate with various teams from business and Tech
• Proven multi-tasking skills and desire to resolve problems with a positive ‘can-do’ attitude 
• Strong service management skill and project management skill with solid proven track record
• Innovative problem solving, design and testing skills with a passion to deliver 
• Confidence and flexibility to often work under significant pressure to deliver effective and high quality solutions and designs

Additional Information

• Work-life balance: Hybrid working mode and Work-from-Abroad benefits, 18 days of Annual leave
• Health & insurance: Comprehensive coverage including General Practitioner, hospitalization, dental, and optical
• Performance incentives: Annual bonus based on individual performance
• Learning & development: Training programs, certification opportunities, and training incentives to support career growth
• Team culture: Regular team-building activities and social events

About the role:

We are seeking a Desktop Infrastructure Manager to oversee and enhance enterprise desktop services, ensuring reliable, secure, and efficient end-user computing across the organization.

Working Hours: Mon-Fri, Office hours
Salary package: UP to $10000 (basic) + AWS
Job type: Contract

Job Responsibilities:

• Provide and support enterprise end user computing services across desktops, laptops, and virtual environments (e.g. Windows, Microsoft 365, VDI)
• Plan and implement improvements to workplace technologies, including endpoint management tools (e.g. Intune, SCCM) to enhance user experience
• Deliver and oversee projects to standardize and optimize desktop environments, including OS deployment, patching, and software distribution across the organization
• Act as service lead for EUC operations, ensuring stability, performance, and continuous improvement of desktop services
• Manage vendors delivering end user services, ensuring performance meets SLA requirements, conducting service reviews, and acting as escalation point for critical issues
• Work with service providers and internal teams to maintain operations, troubleshoot issues, and manage incidents, problems, and changes
• Govern end user computing service delivery, ensuring compliance with security, audit, and organizational standards
• Support daily operations and drive automation or efficiency improvements using tools such as PowerShell and endpoint management solutions
• Partner with stakeholders to define service improvements, roadmap enhancements, and future workplace technology initiatives

Requirements:

• Degree in Computer Science, IT, Engineering, or related field
• At least 6 years of experience in end user computing or ICT infrastructure
• Strong knowledge of desktop technologies, with basic understanding of network and servers
• Able to manage projects, multitask, and work with stakeholders
• Good communication skills and ability to present ideas clearly
• Proactive, adaptable, and willing to take initiative

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Ting Soo Leng (Tiffany)  l Outsourcing Team
ScienTec Consulting Pte Ltd - 11C5781

Our client is a well-established MNC, market leader in the IT distribution industry. Due to their current expansion plan, they are looking for Business Development Manager, in hopes of developing the current high performing BD team. They are located in the East - easily accessible.

Responsibilities of Business Development Manager:

• Drive revenue and profit growth through channel partner management
• Develop and execute channel development and business plans
• Identify and pursue new business opportunities with partners
• Build strong relationships with vendors, channel partners, and internal stakeholders
• Promote vendor solutions and professional services to resellers
• Collaborate with presales and solution teams on pricing, solution design, and sales enablement
• Maintain accurate pipeline forecasting and market feedback

Requirements:

• Min 3 years of B2B sales experience in IT industry
• Strong communication and stakeholders management skills
• Min diploma and above

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

• Leadership role with team management exposure
• Permanent role with high job stability 

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for a new IT Manager to manage their Infrastructure and IT helpdesk team.

About the job

Your role involves:

• Managing the IT team. This includes hiring, assigning of work, performance review and etc
• Planning and designing infrastructure solutions for accurate service efficiency and effectiveness
• Leading infrastructure projects. This includes milestone planning and risk management across Asia
• Actively support vital cybersecurity initiatives, including phishing simulations, vulnerability assessments, and compliance checks.
• Creating Business continuity and disaster recovery plans
• Establishing service level management practices to ensure that the level of service from internal and external service providers are defined

Skills and experience required

As a successful applicant, you will have at least 10 years of experience in Infrastructure (Servers and networks). At least 4 years of team management experience in required for this role.

Exposure to security will be of added advantage. 

Whats on offer


This is an excellent opportunity to join a leading end user environment with team management responsibilities. You will get the opportunity to lead high value projects with exposure to latest technology.

To apply online please use the 'apply' function. Alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

Key Responsibilities:

• Define and oversee project scope and objectives, involving all relevant stakeholders to ensure feasibility and alignment with organizational strategy.
• Develop, maintain, and adapt project plans, schedules, and milestones, ensuring timely delivery within scope and budget.
• Organize and allocate project tasks and resources to ensure efficiency and successful execution.
• Manage changes to project scope, schedule, and costs using appropriate change control processes and tools.
• Collect and organize project data and information to facilitate effective decision-making.
• Manage project financials, including budgeting, forecasting, and financial reporting, ensuring alignment with business objectives.
• Develop and maintain quality assurance processes, ensuring project deliverables meet required quality standards, and drive continuous improvement initiatives.
• Proactively identify, manage, and mitigate project risks, maintaining a risk register and issue log.
• Build and maintain strong relationships with customers and other stakeholders, managing their expectations throughout the project lifecycle.
• Define, manage, and realize project benefits, ensuring alignment with organizational strategy and customer business needs.
• Support the project handover process, including preparation of documentation and training materials, ensuring a seamless transition to operations.
• Document lessons learned throughout the project lifecycle and share insights with team members to foster continuous improvement.

Requirements:

• Proven experience in project management.
• Strong understanding of project management methodologies, tools, and best practices.
• Excellent leadership, communication, and stakeholder management skills.
• Experience managing budgets, schedules, and project risks effectively.
• Ability to drive projects in a dynamic environment with competing priorities.
• Strong analytical and problem-solving skills.
• Familiarity with quality assurance processes and continuous improvement initiatives.

Experience working in Banking / Financial Services or other regulated environments is mandatory.

Our client is a well-established MNC, market leader in the IT distribution industry. Due to their current expansion plan, they are looking for Business Development Manager, in hopes of developing the current high performing BD team. They are located in the East - easily accessible.

Responsibilities of Business Development Manager:

• Drive revenue and profit growth through channel partner management
• Develop and execute channel development and business plans
• Identify and pursue new business opportunities with partners
• Build strong relationships with vendors, channel partners, and internal stakeholders
• Promote vendor solutions and professional services to resellers
• Collaborate with presales and solution teams on pricing, solution design, and sales enablement
• Maintain accurate pipeline forecasting and market feedback

Requirements:

• Min 3 years of B2B sales experience in IT industry
• Strong communication and stakeholders management skills
• Min diploma and above

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Role Summary

The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

Role Summary

The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

Role Summary

The Client Delivery Manager (CDM) is responsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

We are looking for a strategic and hands-on IT Infrastructure Manager to lead our end-to-end technology operations. You will be responsible for the stability, security, and scalability of our entire stack—from desktop support and networking to hybrid cloud server environments. Your mission is to move beyond "keeping the lights on" by driving service excellence, robust governance, and continuous operational improvement.

Key Responsibilities

• Operational Leadership: Oversee comprehensive infrastructure and support operations, covering desktop, network, server (Windows/Linux), and AWS cloud environments.
• Service Governance: Define and manage SLAs, escalation workflows, and reporting cadences to ensure high service availability and user satisfaction.
• Strategic Roadmap: Develop and execute an operational improvement roadmap focused on standardizing systems and increasing infrastructure resilience.
• Vendor & Stakeholder Management: Act as the primary point of contact for external vendors and coordinate with internal application teams to resolve performance bottlenecks.
• Quality & Compliance: Drive the completion of technical documentation, including runbooks and disaster recovery plans, ensuring all systems meet security and quality standards.
• Resource Oversight: Lead and mentor the support team (L1/L2) to ensure professional development and efficient ticket resolution.

Required Skills & Experience

• Infrastructure Breadth: Deep technical understanding of M365, AWS, Networking, and Data Center operations.
• Governance Expertise: Proven experience establishing ITIL-based processes, SLAs, and incident management frameworks.
• Project Management: Ability to lead infrastructure projects, migrations, and standardization initiatives from conception to completion.
• Vendor Management: Strong track record of managing third-party service providers and contract performance.
• Leadership: Excellent communication skills with the ability to bridge the gap between technical teams and executive leadership.

Preferred Qualifications

• 7+ years of experience in IT Infrastructure, with at least 2 years in a leadership/management role.
• Certifications such as ITIL Foundation, PMP, or senior-level technical certs (AWS/Microsoft).
• Experience managing hybrid-cloud budgets and cost optimization.