Total 480 Fresh/Entry Level customer experience manager job vacancies in Hong Kong

Job Summary

We are looking for a driven and dynamic Sales Executive/Business Development Executive to drive revenue for our Wealth Advisory Role. The objective is to achieve business growth by expanding the customer base and provide solution to our client’s need on this growing industry.

Responsibilities :

- Your job is to provide solutions to help client achieve their financials goals

- Build strong relationship

- Expanding your network

Requirement :

- Able to communicate efficiently

- Minimum Diploma in any fields

- Ex bankers and Fresh graduates are highly encouraged to apply

- Cheerful, cooperative and proactive

- Goals drive, customer-oriented

Why Join Us:

- We offer a long term and stable career which is proven even during pandemic or recession, our business still grew by 44%

- We offer basic salary of from RM 3,000 to RM 12,000 per month excluding commission

- Enjoy high commission, bonuses twice a year, excellent retirement benefits, career advancement, personal development and yearly overseas trip

- Flexible working hours

- Work life balance

- Comprehensive and excellent training program to help you be a leader

- No experience required

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

Description:

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for handling customer enquiries and maintaining a high level of customer satisfaction and service quality will be a key priority.

Working Location: Menara MBMR, Mid Valley (accessible by LRT Abdullah Hukum & KTM Mid Valley)

Working Arrangement: Rotational shift-based (5 working days per week)

Shift Arrangement: Monday to Friday or Friday to Tuesday

Weekend: Work-From-Home

Working hour: 9am-6pm or 12pm-9pm (include 1 hour break)

Key Responsibilities

• Handle Customer enquiries via Tiktok, Shopee, Lazada, and social media.
• Respond to enquiries professionally and promptly.
• Assist customers with order, delivery and product-related questions.
• Coordinate with internal team for order or issue resolution.
• Maintain good customer satisfaction rate and service quality.

Skills & Qualifications

• Minimum 1-2 years of customer service or e-commerce experience preferred.
• Able to read and write (type) in Bahasa Malaysia & Chinese & basic English.
• Fresh graduated are welcomed to apply.
• Shift work on weekday & weekends.
• Good communication skills and basic computer / e-commerce platform knowledge.

• Medical Allowance
• Meal Allowance
• EPF, SOCSO & EIS contribution
• All gazetted holidays in Wilayah Persekutuan Kuala Lumpur
• Annual leave from 14 days
• Nearby public transport
• Free snacks
• Young & open culture

描述：

我們正在尋找一位積極主動、以客戶為中心的人才加入我們的團隊，擔任客戶服務專員。在這個職位上，您將負責處理客戶諮詢，保持高水準的客戶滿意度和優質服務是您的首要任務。

工作地點：Menara MBMR，谷中城（可搭乘輕軌 Abdullah Hukum 和電動火車谷中城站抵達）

工作安排：輪班制（每週工作5天）

工作時間安排：週一至週五或週五至週二

週末：居家辦公

工作時間：上午9點至下午6點或中午12點至晚上9點（含1小時休息時間）

主要職責

• 透過 TikTok、Shopee、Lazada 和社群媒體處理客戶諮詢。
• 專業及時回覆問詢。
• 協助顧客處理訂單、配送及產品相關問題。
• 與內部團隊協調解決訂單或問題。
• 保持良好的客戶滿意度和優質服務。

技能與資格

• 至少1-2年客戶服務或電子商務經驗者優先考慮。
• 能夠讀寫（打字）馬來語、中文和基本英文。
• 歡迎應屆畢業生申請。
• 平日和週末均需輪班。
• 良好的溝通能力和基本的電腦/電子商務平台知識。

• 醫療津貼
• 伙食補貼
• 公積金 (EPF)、社保 (SOCSO) 和就業保險計劃 (EIS) 繳款
• 吉隆坡聯邦直轄區的所有公告假期
• 年假14天起
• 附近公共交通
• 免費零食
• 年輕開放的文化

職位描述：

我們正在尋找一位積極主動、盡職盡責的線上客服專員加入我們的團隊，歡迎應屆畢業生申請。理想的候選人將透過電子郵件、聊天和社交媒體，為我們在線商城平台上的客戶和供應商提供及時專業的支援。職責包括解答與產品清單、交易和平台使用相關的諮詢，協助訂單追蹤和問題解決，支援供應商註冊和店鋪設置，以及運用IT技能解決技術問題。加入我們，共同提升顧客體驗，協助平台整體成功。

也歡迎應屆畢業生申請。

工作職責：

• 透過電子郵件、聊天和社交媒體等各種管道，為線上市場平台上的客戶/供應商提供及時、專業的支援。
• 處理客戶/供應商關於產品清單、交易和一般平台使用的諮詢，確保良好的客戶體驗。
• 協助客戶/供應商進行訂單追蹤、退貨和問題解決，充分了解線上市場的政策和程序。
• 協助供應商完成註冊、驗證和店鋪設定流程，包括產品上傳、出貨安排等任務。
• 運用IT技能操作線上市場平台，解決技術問題，並引導客戶/供應商完成線上流程。
• 與 IT 團隊協作，回報並解決影響客戶/供應商在線上平台上互動的技術問題。
• 在平台系統中維護準確、全面的客戶/供應商記錄，有效記錄互動和解決方案。
• 隨時了解線上市場、促銷活動和政策的最新動態，以便為客戶/供應商提供準確的資訊。
• 與銷售、物流、財務和技術支援等跨職能團隊合作，滿足客戶/供應商的需求，並為提高客戶/供應商的整體滿意度做出貢獻。
• 主動發現線上市場平台流程改進的機會，並提供建設性回饋。
• 遵守既定的服務等級協定（SLA），以確保高效解決客戶/供應商的諮詢和問題。
• 能夠勝任多工處理或具挑戰性的工作。除了客戶服務之外，還能處理各種其他任務，包括銷售、流程優化、系統測試等職責。

職位要求：

• 擁有相關領域的學士學位或同等工作經驗。 （歡迎應屆畢業生申請。）
• 擁有資訊科技或相關領域的背景者優先考慮。
• 具備良好的中文、英文或馬來文（書面和口頭）溝通能力，以服務多元化的客戶群。
• 具有較強的學習意願、問題解決能力、以及獨立處理和解決客戶問題的能力。
• 熟悉 CRM 工具和 IT 系統者優先（公司將提供培訓）。
• 有能力和興趣學習和使用線上市場平台。
• 對提供優質客戶服務充滿熱情，並積極主動地超越客戶期望。
• 熟悉線上通訊工具、社群媒體平台或客戶支援工具者優先考慮。

福利待遇

• 員工權益
• 佣金和獎金
• 彈性的工作時間
• 免費小吃/歡樂時光
• 醫療保險
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展
• 繼續教育津貼
• 遠距辦公的彈性

主要職責：

• 為公司尋找潛在的商機。
• 制定和完善有效的銷售策略和行銷計劃。
• 建立聯繫、協調並跟進潛在客戶的專案線索。
• 向客戶、顧問、建築師、設計師等推廣、行銷和銷售公司全系列產品。
• 與所有業務夥伴建立、培養和維護良好的業務關係。
• 透過人脈拓展、電話推銷、實地考察和參與行業活動來獲取合格的銷售線索。
• 與內部各部門（專案、銷售等）協調。
• 追蹤銷售管道並完成每月目標。
• 密切注意市場趨勢、競爭對手和即將開展的項目。

主要要求：

• 26-35歲。
• 應徵者必須至少擁有商業或行銷專業的文憑/學位，並且至少有3年的銷售和行銷工作經驗。
• 高度的敬業精神、積極主動性和領導能力。
• 具備良好的人際溝通能力，能與組織內各級人員有效溝通。
• 具備較強的溝通能力，英語、馬來語及國語口語及書面表達能力俱佳。
• 熟悉Excel、Word等辦公室軟體者優先考慮。
• 自備交通工具
• 良好的人際溝通能力。
• 自我驅動，結果導向。
• 能夠獨立工作。

我們提供的服務：

• 我們將為入選者提供優厚的薪資待遇，包括獎金和醫療福利。
• 基本薪資為 3,800.00 馬幣以上，視工作經驗而定。
• 津貼：交通費、電話費等

福利待遇

• 津貼（旅費、交通費等）
• 附近公共交通
• 定期團隊活動
• 醫療保險
• 開放文化

Project: IT /Banking / Travelling Project:

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

• Basic Salary RM4000 - RM4500
• KPI Allowance & Shift Allowance
• Banking / Travelling Project - NO OVERNIGHT SHIFT
• Min SPM
• Diploma/ Degree Fresh welcome to apply
• Preferred with Customer Service Experience
• Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities